Sociologist Erving Goffman (1922-1982) used the concept of the theater metaphor to analyze how people interact in everyday performance He examined the roles taken on by individuals, different aspects of these roles, how individuals interpret these roles, and how individuals distance themselves from the roles. He explained how individuals go through their lives like actors on the stage playing out their roles for others. In the theatre, the front-of-house staffs are the obvious, most easily recognized representatives of the Service. It is important that they are able to conduct themselves accordingly, in particular their attitude to the audience, alertness on post, pride in their post area, pride in their appearance and in the performance of their duties. The house manager takes responsibility for the operation, security and appearance of the front house as a whole, regularly checking public areas and taking action where necessary. The house manager also contributes to the formulation. Implementation, review of departmental objectives and all aspects of managing a service team. The purpose of this article is to examine the house manager's work by using Goffman's theoretical framework of dramaturgic approach--The Presentation of Self in Everyday Life.