研究以問卷調查法爲主，以台灣地區20,000位勞工爲對象，試圖瞭解其內、外在工作生活品質的需求性及滿意度狀況。問卷回收率爲50%，經整理分類並剔除填答不全的問卷，有效問卷共計6,481份，有效回收率爲32%。經統計分析，得到以下主要結論： 1.樣本群對內在工作生活品質需求的程度及工作生活品質內在滿意度，顯示有負相關存在。 2.樣本群對外在工作生活品質需求的程度及工作生活品質外在滿意度，顯示有負相關存在。 3.樣本群對內在工作生活品質的需求性與外在工作生活品質的需求性間有正相關存在。 4.樣本群對內在工作生活品質的滿意度與外在工作生活品質的滿意度間有正相關存在。

The theory of quality of working life is based on the socio-technical system which is addressed by Commings and Worley, who were working as consultants at the Tavistock Institute in London. Sociotechnical system is an approach to complex organizational work design that recognizes the interaction between people and technology in workplaces. The study started from literature collection, and went on by exploring the related concepts, theories and researches of quality of working life. Totally 20,000 copies of questionnaires were issued to laborers to explore their demands and satisfaction towards quality of working life, finally 6,481 effective questionnaires were reclaimed. The questionnaire data analyzed and the results of this study were as follows: 1. There's a negative correlation relationship between internal demands towards quality of working life and internal satisfaction among sample group. 2. There's a negative correlation relationship between external demands towards quality of working life and external satisfaction among sample group. 3. There's a positive correlation relationship between internal demands towards quality of working life and external demands towards quality of working life. 4. There's a positive correlations relationship between internal satisfaction towards quality of working life and external satisfaction towards quality of working life.