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題名:亞洲航線服務品質之跨文化觀點研究
書刊名:服務業管理評論
作者:陳淑娟 引用關係郭仕堯
作者(外文):Chen, Shu-chuanKuo, Shih-yao
出版日期:2010
卷期:8
頁次:頁54-70
主題關鍵詞:跨文化服務品質改良式重要性-績效分析法Cross-cultureService qualityRefined importance-performance analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:7
  • 點閱點閱:33
期刊論文
1.蔣臺程(19921200)。國內航線服務品質影響因素之研究。東南學報,15,頁115-128。new window  延伸查詢new window
2.Chen, F. Y.、Chang, Y. H.(2005)。Examining Airline Service Quality from A Process Perspective。Journal of Air Transport Management,11(2),79-87。  new window
3.Gilbert, David、Wong, Robin K. C.(2003)。Passenger expectations and airline services: a Hong Kong based study。Tourism Management,24(5),519-532。  new window
4.Adler, N. J.(1983)。Cross-cultural management research: The ostrich and the trend。The Academy of Management Review,8(2),226-232。  new window
5.Hollenhorst, S.、Olson, D.、Fortney, R.(1992)。Use of Important-Performance Analysis to Evaluate State Park Cabins: The case of The West Virginia State Park System。Journal of Park and Recreation Administration,10(1),1-11。  new window
6.Martilla, John A.、James, John C.(1997)。Importance-Performance Analysis。Journal of Marketing,41(1),77-79。  new window
7.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
8.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
9.周守琳(1998)。文化交流與跨文化管理。住都雙月刊,133,29-34。  延伸查詢new window
10.陳海花(2004)。跨國經營中的跨文化溝通管理。中國經濟評論,5,29-34。  延伸查詢new window
11.Kim, Y. K.、Lee, H. R.(2009)。Passenger complaints under irregular airline conditions-cross-cultural study。Journal of Air Transport Management,15,350-353。  new window
12.Ling, F. I.、Lin, K.、Lu, J. L.(2005)。Difference in service quality of cross-strait airlines and its effect on passengers' preferences。Journal of the Eastern Asia Society for Transportation Studies,6,798-813。  new window
13.Chen S. C.、Kuo, S. Y.(2008)。The evaluation of airline service quality by the refined importance-performance analysis。Journal of Aeronautics, Astronautics and Aviation,40(3),173-182。  new window
14.Cunningham, L. F.、Young, C. E.、Lee, M.(2002)。Cross-cultural perspectives of service quality and risk in air transportation。Journal of Air Transportation,7(1),4-20。  new window
15.Reynolds, N.、Smith, A.(2010)。Assessing the impact of response styles on cross-cultural service quality evaluation: a simplified approach to eliminating the problem。Journal of Service Research,13(3),230-243。  new window
圖書
1.張有恆(2008)。航空業經營與管理。台北市:華泰文化事業。  延伸查詢new window
2.Gronroos, C.(1984)。Strategic management and marketing in the service sector。MA:Marketing Science Institute。  new window
3.Hofstede, G.(1984)。Culture’s consequences: International differences in work-related values。Beverly Hill, CA:Newbury Park, CA:Sage。  new window
4.Murdick, Robert G.、Render, Barry、Russell, Roberta S.(1990)。Service Operations Management。Allyn and Bacon Inc.。  new window
5.陳奇祿(1994)。文化與生活。臺北:允晨文化實業股份有限公司。  延伸查詢new window
6.Hall, Edward T.、Hall, Mildred Reed(1990)。Understanding cultural differences: Germans, French, and Americans。Yarmouth, ME:Intercultural Press。  new window
7.Deming, W. Edwards(1982)。Quality, Productivity and Competitive Position。Cambridge, Massachusetts:Massachusetts Institute of Technology, Center for Advanced Engineering Study。  new window
8.Geertz, Clifford(1973)。The interpretation of cultures。New York:Harper & Row。  new window
9.Juran, J. M.、Gryan, F. M.、Brigham, R. S.(1974)。Quality control handbook。New York:McGraw-Hill Book CO.。  new window
10.Tylor, Edward Burnett(1871)。Primitive Culture: Researches Into the Development of Mythology, Philosophy, Religion, Art, and Custom。John Murray。  new window
11.Crosby, Philip B.(1979)。Quality is Free: the Art of Making Quality Certain。New York:New American Library。  new window
12.民航局(2009)。台灣地區航空公司家數。民航運輸統計。臺北市。  延伸查詢new window
13.民航局(2009)。台灣地區各機場國際航線班機載客率。民航運輸統計。臺北市。  延伸查詢new window
14.Hofstede, G.、Hofstede, G. J.(2005)。Cultures and organization: software of the mind。London:McGraw Hill。  new window
15.Hall, E. T.(1992)。Beyond culture。MA。  new window
 
 
 
 
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