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題名：商店印象與服務品質對知覺價值、顧客滿意度與顧客行為意向影響之研究--以台隆手創館為例
書刊名：服務業管理評論
作者：王瑩瑋 引用關係／鄭智豪／吳靜宜
作者(外文)：Wang, Ying-wei／Cheng, Chih-hao／Wu, Ching-yi
出版日期：2014
卷期：11
頁次：頁1-24
主題關鍵詞：商店印象；服務品質；知覺價值；顧客滿意度；顧客行為意向；Store image；Service quality；Perceived value；Customer satisfaction；Customer behavioral intention
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:0
  • 點閱點閱:60
期刊論文
1.Nah, F. Fui-Hoon、Lau, J. Lee-Shang、Kuang, J.(2001)。Critical Factors for Successful Implementation of Enterprise Systems。Business Process Management Journal，7(3)，285-296。  new window
2.Kunkel, J. H.、Berry, L. L.(1968)。A Behavioral Conception of Retail Images。Journal of Marketing，32(4)，21-27。  new window
3.James, Don L.、Durand, Richard M.、Dreves, Robert A.(1976)。The use of a multi-attribute attitude model in a store image study。Journal of Retailing，52(2)，23-32。  new window
4.郭萬錦(19980100)。生活商品多元發展現況。商業現代化，26，30-32。  延伸查詢new window
5.Arons, Leon(1961)。Does television viewing influence store image and shopping frequency?。Journal of Retailing，37(3)，1-13。  new window
6.Chowdhury, J.、Reardon, J.、Srivstava, R.(1998)。Alternative Modes of Measuring Store Image: An Empirical Assessment of Structured versus Unstructured Measures。Journal of Marketing Theory and Practice，6(2)，72-87。  new window
7.Darden, W. R.、Babin, Barry J.(1994)。Exploring the Concept of Affective Quality: Expanding the Concept of Retail Personality。Journal of Business Research，29(2)，101-109。  new window
8.Kang, G.、James, J.(2004)。Service quality dimensions: an examination of Gronroos's service quality model。Managing Service Quality，14(4)，277-295。  new window
9.Zimmer, M. R.、Golden, L. L.(1988)。Impressions of retail stores: A content analysis of consumer images。Journal of Retailing，64(3)，265-293。  new window
10.Scholsser, A. E.(1998)。Applying the Functional Theory of Attitudes to Understanding The Influence of Store Atmosphere on Store Inferences。Journal of Consumer Psychology，7(4)，345-369。  new window
11.Spies, K.、Hesse, F.、Loesche, K.(1997)。Store atmosphere, mood and purchasing behavior。International Journal of Research in Marketing，14(1)，1-17。  new window
12.Babakus, Emin、Bienstock, Carol C.、Van Scotter, James R.(2004)。Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth。Decision Sciences，35(4)，713-737。  new window
13.Sweeney, J. C.、Wyber, F.(2002)。The role of cognitions and emotions in the music-approach-avoidance behavior relationship。Journal of Services Marketing，16(1)，51-69。  new window
14.Wong, A.、Sohal, A.(2003)。Service quality and customer loyalty perspectives on two level of retail relationship。Journal of Services Marketing，17(5)，495-513。  new window
15.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Sevice Quality: Implications for Further Research。Journal of Marketing，58(1)，111-124。  new window
16.Sweeney, Julian C.、Soutar, Geoffrey N.、Johnson, Lester W.(1999)。The Role of Perceived Risk in the Quality-value Relationship: A Study in a Retail Environment。Journal of Retailing，75(1)，77-105。  new window
17.Cronin, J. Joseph Jr.、Brady, Michael K.、Brand, Richard R.、Shemwell, Donald J.、Hightower, Roscoe Jr.(1997)。A Cross-sectional Test of the Effect and Conceptualization of Service Value。Journal of Services Marketing，11(6)，375-391。  new window
18.Parasuraman, A.、Zeithaml, Valarie A.、Berry, Leonard L.(1994)。Alternative Scales for Measuring Service Quality: A Comparative Assessment Based on Psychometric and Diagnostic Criteria。Journal of Retailing，70(3)，201-230。  new window
19.Babakus, Emin、Boller, Gregory W.(1992)。An Empirical Assessment of the SERVQUAL Scale。Journal of Business Research，24(3)，253-268。  new window
20.Hallowell, R.(1996)。The Relationships of Customer Satisfaction, Customer Loyalty, and Profitability: an Empirical Study。International Journal of Service Industry Management，7(4)，27-42。  new window
21.Lindquist, J. D.(1974)。Meaning of Image: A Survey of Empirical and Hypothetical Evidence。Journal of Retailing，50(4)，29-38。  new window
22.Patterson, P. G.、Spreng, R. A.(1997)。Modeling the Relationship Between Perceived Value, Satisfaction and Repurchase Intentions in Business-to-Business Service Context: An Empirical Examination。International Journal of Service Industry Management，8(5)，415-432。  new window
23.Ravald, A.、Grönroos, C.(1996)。The Value Concept Relationship Marketing。European Journal of Marketing，30(2)，19-30。  new window
24.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1985)。Problems and strategy in service marketing。Journal of Marketing，49，33-46。  new window
25.Oxenfeldt, A. R.(1974)。Developing A Favorable Price-Quality Image。Journal of Retailing，50(4)，8-14+115。  new window
26.Cronin, Joseph J. Jr.、Taylor, Steven A.(1994)。SERVPERF Versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality。The Journal of Marketing，58(1)，125-131。  new window
27.Bolton, Ruth N.、Drew, James H.(1991)。A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes。Journal of Marketing，55(1)，1-9。  new window
28.Ajzen, Icek(1991)。The Theory of Planned Behavior。Organizational Behavior and Human Decision Processes，50(2)，179-211。  new window
29.Lehtinen, Jarno R.、Lehtinen, Uolevi(1991)。Two Approaches to Service Quality Dimensions。The Service Industries Journal，11(3)，287-303。  new window
30.Tse, David K.、Wilton, Peter C.(1988)。Models of Consumer Satisfaction Formation: An Extension。Journal of Marketing Research，25(2)，204-212。  new window
31.Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing，66(1)，33-55。  new window
32.Woodruff, Robert B.(1997)。Customer value: The next source for competitive advantage。Journal of the Academy of Marketing Science，25(2)，139-153。  new window
33.Sweeney, Jillian C.、Soutar, Geoffrey N.(2001)。Consumer Perceived Value: The Development of a Multiple Item Scale。Journal of Retailing，77(2)，203-220。  new window
34.Baker, Julie、Parasuraman, A.、Grewal, Dhruv、Voss, Glenn B.(2002)。The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions。Journal of Marketing，66(2)，120-141。  new window
35.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
36.Oliver, Richard L.、Rust, Roland T.、Varki, Sajeev(1997)。Customer Delight: Foundations, Findings, and Managerial Insight。Journal of Retailing，73(3)，311-336。  new window
37.Parker, Cathy、Mathews, Brian P.(2001)。Customer satisfaction: Contrasting academic and consumers' interpretations。Marketing Intelligence & Planning，19(1)，38-46。  new window
38.Hunt, John D.(1975)。Image as a factor in tourism development。Journal of Travel Research，13(3)，1-7。  new window
39.Selnes, Fred(1993)。An Examination of the Effect of Product Performance on Brand Reputation, Satisfaction and Loyalty。European Journal of Marketing，27(9)，19-35。  new window
40.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
41.Folkes, Valerie S.(1988)。Recent attribution research in consumer behavior: a review and new directions。Journal of Consumer Research，14(4)，548-565。  new window
42.Dabholkar, Pratibha A.、Thorpe, Dayle I.、Rentz, Joseph O.(1996)。A measure of service quality for retail stores: scale development and validation。Journal of the Academy of Marketing Science，24(1)，3-16。  new window
43.Churchill, Gilbert A. Jr.、Surprenant, Carol(1982)。An Investigation into the Determinants of Customer Satisfaction。Journal of Marketing Research，19(4)，491-504。  new window
44.Donovan, Robert J.、Rossiter, John R.(1982)。Store atmosphere: An environmental psychology approach。Journal of Retailing，58(1)，34-57。  new window
45.Martineau, Pierre D.(1958)。The Personality of The Retail Store。Harvard Business Review，36(1)，47-55。  new window
46.Wong, A.(2004)。The Role of Emotional Satisfaction in Service Encounters。Managing Service Quality: An International Journal，14(5)，365-376。  new window
47.Parasuraman, Ananthanarayanan Parsu、Grewal, Dhruv(2000)。The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda。Journal of the Academy of Marketing Science，28(1)，168-174。  new window
48.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research，28(3)，307-319。  new window
49.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research，17(4)，460-469。  new window
50.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
51.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
52.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science，12(2)，125-143。  new window
53.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research，30(1)，7-27。  new window
54.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。  new window
55.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing，58(3)，53-66。  new window
56.Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research，22(2)，159-170。  new window
研究報告
1.Gronroos, Christian(1983)。Strategic Management and Marketing in the Service Sector。Marketing Science Institute。  new window
學位論文
1.鹿浩宗(2006)。商店印象、顧客滿意、認知價值與顧客忠誠間關聯之研究(碩士論文)。國立高雄第一科技大學。  延伸查詢new window
2.李祥銘(2003)。不同商店通路下消費者手機購買意願之評估(碩士論文)。國立成功大學。  延伸查詢new window
3.孫明源(2003)。服務品質、服務價值、滿意度與顧客行為意向關係之研究--以固網寬頻上網服務為例(碩士論文)。國立成功大學。  延伸查詢new window
4.陳俞伶(2008)。觀光吸引力、服務品質、知覺價值、顧客滿意度及忠誠度之研究--以白蘭氏、大黑松小倆口觀光工廠為例(碩士論文)。靜宜大學，臺中。  延伸查詢new window
圖書
1.Lovelock, Christopher H.、Wright, Lauren(2002)。Principles of Service Marketing and Management。Pretince-Hall Inc.。  new window
2.吳明隆(2008)。SPSS操作與應用多變量分析實務。臺北：五南。  延伸查詢new window
3.Reichheld, Frederick F.、Teal, Thomas(1996)。The Loyalty Effect: The Hidden Force behind Growth Profits, and Lasting Value。Boston：Harvard Business School Press。  new window
4.Engel, James F.、Blackwell, Roger D.、Kollat, David T.(1978)。Consumer Behavior。New York：Holt, Rinehart and Winston。  new window
5.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
6.Kotler, Philip、Ang, S. H.、Leong, S. M.、Tan, C. T.(2003)。Marketing management: An Asian perspective。Prentice Hall。  new window
7.Blackwell, Roger D.、Miniard, Paul W.、Engel, James F.(2001)。Consumer Behavior。Ft. Worth, Tex：Harcourt College Publishers。  new window
8.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
9.Engel, James F.、Blackwell, Roger D.、Miniard, Paul W.(1993)。Consumer Behavior。Dryden Press。  new window
 
 
 
 
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