臺灣人文及社會科學引文索引資料庫系統

:::

詳目顯示

回上一頁
第 1 筆 / 總合 1 筆   第一頁 上一頁 下一頁 最後一頁
/1頁
題名：授權賦能與組織信任對服務導向組織公民行為影響之研究--以公立社福機構為例
書刊名：服務業管理評論
作者：陳至柔 引用關係／吳如娟 引用關係／吳有諒
作者(外文)：Chen, Chih-jou／Wu, Ju-chuan／Wu, You-liang
出版日期：2014
卷期：12
頁次：頁40-66
主題關鍵詞：社福機構；授權賦能；組織賦權；心理賦權；組織信任；服務導向組織公民行為；Empowerment；Structural empowerment；Psychological empowerment；Organizational trust；Service-oriented organizational citizenship behavior
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:267
  • 點閱點閱:58
期刊論文
1.張麗春、黃淑貞(20030700)。巨觀與微觀--充能與自我效能之概念分析。醫護科技學刊，5(3)，194-207。new window  延伸查詢new window
2.Wilson, B.、Laschinger, H. K. S.(1994)。The relationship between power & opportunity of staff nurses & organizational commitment。Journal of Nursing Administration，24(4)，39-45。  new window
3.孫本初(2001)。組織中員工授能之探討。空專學訊，144，94-98。  延伸查詢new window
4.Barton, H.、Barton, L. C.(2011)。Trust and psychological empowerment in the Russian work context。Human Resource Management Review，21(3)，201-208。  new window
5.Bowen, D. E.、Lawler, E. E.(1992)。The Empowerment of Service Works: What, Why, How, and When。Sloan Management Review，33(3)，31-39。  new window
6.Chan, Y. H.、Taylor, R. R.、Markham, S.(2008)。The role of Subordinates trust in a social exchange driven psychological empowerment process。Journal of Managerial Issues，20(4)，444-467。  new window
7.Dunlap, B. J.、Dotson, M. J.、Chambers, T. M.(1988)。Perception of real-estate brokers and buyers: a sales orientation, customer orientation approach。Journal of Business Research，17(2)，175-187。  new window
8.Laschinger, H. K. S.、Havens, H. D.(1996)。Staff nurse work empowerment and perceived control over nursing practice, condition for work effectiveness。Journal of Nursing Administration，26(9)，27-35。  new window
9.Laschinger, H. K. S.、Finegan, J.、Shamian, J.、Wilk, P.(2003)。Workplace empowerment as a predictor of nurse burnout in restructured health settings。Hospital Quarterly，6(4)，2-11。  new window
10.Leiter, M. P.、Laschinger, H. K. S.(2006)。Relationships of work & practice environment to professional burnout: Testing a causal model。Nursing Research，55(2)，137-146。  new window
11.Manojlovich, M.、Laschinger, H. K. S.(2007)。The nursing worklife model: Extending & refining a new theory。Journal of Nursing Management，15，256-263。  new window
12.Menon, S. T.(2001)。Employee Empowerment: Definition, measurement and Construct Validation。Psychology: An international Review，50(1)，153-180。  new window
13.Payne, S.、Webber, S.(2006)。Effects of service provider attitudes and employment status on citizenship behaviors and customers' attitudes and loyalty behavior。Journal of Applied Psychology，91(2)，365-378。  new window
14.Robbins, T. L.、Crino, M. D.、Fredendall, L. D.(2002)。An integrative model of the empowerment process。Human Resources Management Review，12，419-443。  new window
15.Sigler, T. H.、Pearson, C. M.(2000)。Creating an empowering culture: Examining the relationship between organizational culture and perceptions of empowerment。Journal of Quality Management，5(1)，27-52。  new window
16.劉潔心、張麗春、李怡娟、廖靜宜、林欣怡(20060300)。基層醫療保健人員組織充能、心理充能對組織承諾及工作滿意度影響之研究。實證護理，2(1)，5-13。new window  延伸查詢new window
17.Dean, A. M.(2004)。Links between organizational and customer variables in service delivery: Evidence, contradictions, and challenges。International Journal of Service Industry Management，15(4)，332-350。  new window
18.Lightfoot, S. L.(1986)。On goodness in schools: Themes of empowerment。Peabody Journal of Education，63(3)，9-28。  new window
19.Spinelli, Michael A.、Canavos, George C.(2000)。Investigating the relationship between employee satisfaction and guest satisfaction。The Cornell Hotel and Restaurant Administration Quarterly，41(6)，29-33。  new window
20.Gómez, Carolina、Rosen, Benson(2001)。The Leader-Member Exchange as a Link between Managerial Trust and Employee Empowerment。Group & Organization Management，26(1)，53-69。  new window
21.Billings, Robert S.、Becker, Thomas E.、Eveleth, Daniel M.、Gilbert, Nicole L.(1996)。Foci and Bases of Employee Commitment: Implications for Job Performance。Academy of Management Journal，39(2)，464-482。  new window
22.Seibert, S. E.、Silver, S. R.、Randolph, W. A.(2004)。Taking empowerment to the next level: A multiple-level model of empowerment, performance and satisfaction。Academy of Management Journal，47(3)，332-349。  new window
23.Conger, J. A.(1989)。Leadership: The art of empowerment others。The Academy of Management Executive，11(1)，17-24。  new window
24.Hartline, M. D .、Ferrell, O. C.(1996)。The management of customer-contact employees: an empirical investigation。Journal of Marketing，60(4)，52-70。  new window
25.Chebat, J.-C.、Kollias, P.(2000)。The impact of empowerment on customer contact employees' role in service organizations。Journal of Service Research，3(1)，66-81。  new window
26.Rotter, Julian B.(1967)。A New Scale for the Measurement of Interpersonal Trust。Journal of Personality，35(4)，651-665。  new window
27.Berman, J. J.、Costigan, R. D.、Iiter, S. S.(1998)。A multi-dimensional study of trust in organizations。Journal of Managerial Issues，10(3)，303-317。  new window
28.Shockley-Zalabak, P.、Ellis, K.、Winograd, G.(2000)。Organizational Trust: What It Means, Why It Matters?。Organization Development Journal，18(4)，35-48。  new window
29.Jones, G. R.、Geroge, J. M.(1998)。The Experience and Evolution of Trust: Implication for Cooperation and Teamwork。Academy of Management Review，23(3)，531-546。  new window
30.Conger, J. A.、Kanungo, R. N.(1988)。The empowerment process: Integrating theory & practice。Academy of Management Review，13(3)，471-482。  new window
31.Dimitriades, Zoe S.(2007)。The influence of service climate and job involvement on customer-oriented organizational citizenship behavior in Greek service organizations: A survey。Employee Relations，29(5)，469-491。  new window
32.Barner, R.(1994)。Enablement: The Key to Empowerment。Training and Development Journal，48(6)，33-36。  new window
33.Kirkman, B. L.、Rosen, B.(1999)。Beyond self-management: Antecedents and consequences of team empowerment。Academy of Management Journal，42(1)，58-74。  new window
34.Schriesheim, Chester A.、Neider, L. L.、Scandura, Terri A.(1998)。Delegation and Leader-member Exchange: Main Effects, Moderators, and Measurement Issues。Academy of Management Journal，41(3)，298-318。  new window
35.Kelley, Scott W.(1992)。Developing customer orientation among service employees。Journal of the Academy of Marketing Science，20(1)，27-36。  new window
36.Das, T. K.、Teng, B. S.(1998)。Between Trust and Control: Developing Confidence in Partner Cooperation in Alliances。Academy of Management Review，23(3)，491-512。  new window
37.Kanter, R. M.(1979)。Power failure in management circuits。Harvard Business Review，57，65-75。  new window
38.Burke, W. W.(1997)。The new agenda for organization development。Organizational dynamics，26(1)，7-19。  new window
39.林鉦棽(19961100)。組織公正、信任、組織公民行為之研究：社會交換理論之觀點。管理科學學報，13(3)，391-415。  延伸查詢new window
40.McCauley, D. P.、Kuhnert, K. W.(1992)。A Theoretical Review and Empirical Investigation of Employee Trust in Management。Public Administration Quarterly，16(2)，265-284。  new window
41.Nyhan, R. C.(2000)。Changing the Paradigm: Trust and its Role in Public Sector Organizations。American Review of Public Administration，30(1)，87-109。  new window
42.Bettencourt, Lance A.、Gwinner, Kevin P.、Meuter, Matthew L.(2001)。A comparison of attitude, personality, and knowledge predictors of service-oriented organizational citizenship behaviors。Journal of Applied Psychology，86(1)，29-41。  new window
43.Hogan, J.、Hogan, R.、Busch, C. M.(1984)。How to Measure Service Orientation。Journal of Applied Psychology，69(1)，167-173。  new window
44.Bradach, Jeffrey L.、Eccles, Robert G.(1989)。Price, Authority, and Trust: From Ideal Types to Plural Forms。Annual Review of Sociology，15(1)，97-118。  new window
45.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。Communication and Control Processes in the Delivery of Service Quality。Journal of Marketing，52(2)，35-48。  new window
46.Spreitzer, Gretchen M.(1995)。Psychological Empowerment in the Workplace: Dimensions, Measurement, and Validation。Academy of Management Journal，38(5)，1442-1465。  new window
47.Organ, D. W.(1988)。A Restatement of the Satisfaction-Performance Hypothesis。Journal of Management，14(4)，547-557。  new window
48.Paulin, M.、Ferguson, R. J.、Bergeron, J.(2006)。Service climate and organizational commitment: The importance of customer linkages。Journal of Business Research，59(8)，906-915。  new window
49.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
50.Van Dyne, Linn、Graham, Jill W.、Dienesch, Richard M.(1994)。Organizational citizenship behavior: construct redefinition, measurement, and validation。Academy of Management Journal，37(4)，765-802。  new window
51.Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science，9(2)，131-146。  new window
52.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research，18(1)，39-50。  new window
53.姜定宇、鄭伯壎(20030900)。組織忠誠、組織承諾、及組織公民行為研究之回顧與前瞻。應用心理研究，19，175-209。new window  延伸查詢new window
54.Rousseau, Denise M.、Sitkin, Sim B.、Burt, Ronald S.、Camerer, Colin(1998)。Not so different after all: A cross-discipline view of trust。Academy of Management Review，23(3)，393-404。  new window
55.Thomas, Kenneth W.、Velthouse, Betty A.(1990)。Cognitive elements of empowerment: An "interpretive" model of intrinsic task motivation。Academy of Management Review，15(4)，666-681。  new window
56.Pavlou, Paul A.、Fygenson, Mendel(2006)。Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior。MIS Quarterly，30(1)，115-143。  new window
57.Robinson, Sandra L.(1996)。Trust and breach of the psychological contract。Administrative Science Quarterly，41(4)，574-599。  new window
58.Organ, D. W.(1997)。Organizational citizenship behavior: It's construct clean-up time。Human Performance，10(2)，85-97。  new window
59.Nyhan, Ronald C.(1999)。Increasing affective organizational commitment in public organizations the key role of interpersonal trust。Review of Public Personnel Administration，19(3)，58-70。  new window
60.鄭伯壎(19950200)。差序格局與華人組織行為。本土心理學研究，3，142-219。new window  延伸查詢new window
61.Bogler, Ronit、Somech, Anit(2004)。Influence of teacher empowerment on teachers' organizational commitment, professional commitment and organizational citizenship behavior in schools。Teaching and teacher education，20(3)，277-289。  new window
62.Dienesch, Richard M.、Liden, Robert C.(1986)。Leader-Member Exchange Model of Leadership: A Critique and Further Development。Academy of Management Review，11(3)，618-634。  new window
63.Wat, Dennis、Shaffer, Margaret A.(2005)。Equity and relationship quality influences on organizational citizenship behaviors: The mediating role of trust in the supervisor and empowerment。Personnel Review，34(4)，406-422。  new window
64.McAllister, Daniel J.(1995)。Affect and Cognition Based Trust as Foundations for Interpersonal Cooperation in Organization。Academy of Management Journal，38(1)，24-59。  new window
會議論文
1.Plawecki, J. A.、Plawecki, H. M.、Wang, J. T.(2006)。Leadership for health care professionals: Managing the future。The National Nursing Conferences。Tainan, Taiwan。  new window
學位論文
1.高榮奎(2003)。領導風格與組織公民行為關係之研究(碩士論文)。國立臺灣海洋大學，基隆市。  延伸查詢new window
2.陳進福(2005)。臺灣運籌產業中組織公平、信任與工作績效之關係(碩士論文)。國立中山大學。  延伸查詢new window
3.方翌(2011)。組織信任、知識分享意願、組織學習與創造力關係之研究(碩士論文)。國立屏東教育大學。  延伸查詢new window
4.洪崇榮(2005)。組織公平、信任與顧客公民行為之研究(碩士論文)。國立中山大學。  延伸查詢new window
5.許光純(2010)。組織正義、組織信任、組織公民行為對知識分享之影響探討(碩士論文)。國立成功大學。  延伸查詢new window
6.黃秀如(2012)。賦權領導與服務導向組織公民行為之關係--賦權氛圍的中介效果(碩士論文)。中興大學。  延伸查詢new window
7.Liu, Y.(2008)。Taiwanese nurses empowerment & participation in decision making(博士論文)。University of Texas，Austin。  new window
8.Menon, S. T.(1995)。Employee empowerment: Definition, Measurement and Construct Validation(博士論文)。McGill University。  new window
9.Tam, W. W.(1998)。An assessment of the relationships among organizational trust, organizational politics, and organizational justice, and their effects on merit pay outcomes in the Malaysian public sector(博士論文)。The Pennsylvania State University。  new window
10.魏千金(2001)。授權賦能與工作態度之研究--以護理人員為例(碩士論文)。逢甲大學。  延伸查詢new window
11.林秀聰(1998)。賦能策略應用於機關組織之研究(碩士論文)。國立政治大學。  延伸查詢new window
12.張瑛儒(2008)。學校教師組織信任與組織公民行為關係之研究--以嘉義縣國民中學為例(碩士論文)。國立嘉義大學，嘉義市。  延伸查詢new window
13.廖佳君(2007)。組織正義對組織承諾影響之研究--以組織信任為中介及干擾變項(碩士論文)。國立臺南大學。  延伸查詢new window
14.張婉玲(2009)。壽險業務團隊成員利他主義、自我效能、社會互動、賦權領導與團隊競爭對知識分享行為影響之跨層次研究(博士論文)。國立彰化師範大學。new window  延伸查詢new window
15.陳正強(1998)。組織公正、信任對工作投入與組織公民行為影響關係之研究(碩士論文)。國防管理學院。  延伸查詢new window
圖書
1.陳育美、洪良浩(1996)。灌能。臺北市：哈佛企管。  延伸查詢new window
2.Benveniste, G.(1994)。The twenty-first century organization: Analyzing current trends-Imagining the future。San Francisco：Jossey-Bass。  new window
3.Handy, Charles B.(1993)。Understanding Organizations。New York：Oxford University Press。  new window
4.Short, P. M.、Byham, W. C.、Wilson, J. M.(1991)。Empowered teams: Creating self-directed work groups that improve quality, productivity, and participation。San Francisco, CA：Jossey-Bass Publishers。  new window
5.Kanter, R. M.(1993)。Men and women of the corporation。New York：Basic Books。  new window
6.McClelland, David(1975)。Power: The Inner Experience。New York：Irvington Publishers。  new window
7.Blau, P. M.(1964)。Exchange and Power in Social Life。New York：John Wiley and Sons。  new window
8.Cohen, J.(1988)。Statistical power and analysis for the behavioral sciences。Hillsdale, NJ：Lawrence Erlbaum Associates。  new window
9.Shaw, Robert Bruce(1997)。Trust in the Balance: Building Successful Organizations on Results, Integrity, and Concern。San Francisco, Calif.：Jossey-Bass。  new window
10.Fukuyama, Francis、李宛蓉(1998)。誠信：社會德性與繁榮的創造。臺北：立緒文化事業有限公司。  延伸查詢new window
11.Organ, Dennis W.、Podsakoff, Philip M.、MacKenzie, Scott B.(2006)。Organizational citizenship behavior: Its nature, antecedents, and consequences。Sage Publications, Inc.。  new window
12.Barnard, Chester I.(1938)。The Functions of the Executive。Harvard University Press。  new window
13.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2009)。Multivariate Data Analysis。Prentice-Hall, Inc.。  new window
14.Katz, Daniel、Kahn, Robert L.(1978)。The Social Psychology of Organizations。Wiley：Oxford University Press。  new window
其他
1.Ringle, C. M.，Wende, S.，Will, A.(2005)。Smart PLS 2.0 (M3) Beta，http://www.smartpls.de。  new window
圖書論文
1.Tyler, T. R.、Degoey, P.(1996)。Trust in organizational authorities: The influence of motive attributions on willingness to accept decisions。Trust in organizations: Frontiers of theory and research。Thousand Oak, CA：Sage。  new window
2.Van Dyne, L.、Cummings, L. L.、Parks, J. M.(1995)。Extra-role behaviors: In pursuit of construct and definitional clarity。Research in Organizational Behavior。Greenwich, CT：JAI Press Inc。  new window
3.Graen, George B.、Scandura, Terri A.(1987)。Toward a psychology of dyadic organizing。Research in organizational behavior。JAI Press。  new window
4.Camevale, D. G.(1998)。Organizational Trust。The International Encyclopedia of Public and Administration。Westview Press。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
QR Code
QRCODE

臺灣人文及社會科學引文索引資料庫

目前上線人數：574（臺灣：566，外國：8） ／ 本年度總使用人次：1695817 ／ 訪客人次（自102年09月）：67489622
國家圖書館著作權聲明 Copyright © 2013 All rights reserved.
本館地址: 100201臺北市中山南路20號． 本館地圖及交通資訊．
總機：(02)23619132．最佳瀏覽解析度為1024x768以上