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題名:長期照護機構服務品質與住民滿意度和再使用意願之研究
書刊名:健康管理學刊
作者:陳建文白佳原曾馨慧陳威全
作者(外文):Chen, Chien-wenPai, Jar-yuanZeng, Sin-hueiChen, Wei-cyuan
出版日期:2016
卷期:14:1
頁次:頁29-44
主題關鍵詞:長期照護機構服務品質認知價值滿意度再使用意願Long-term care institutionService qualityPerceived valueSatisfactionReused intention
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:41
  • 點閱點閱:8
期刊論文
1.Platonova, Elena A.、Kennedy, Karen N.、Shewchuk, Richard M.(2008)。Understanding patient satisfaction, trust, and loyalty to primary care physicians。Medical Care Research and Review,65(6),696-712。  new window
2.王文良、張宏哲、劉安琪、陳毓文(20071200)。Research into Care Quality Criteria for Long-Term Care Institutions。The Journal of Nursing Research,15(4),255-264。new window  new window
3.李孟羲、江蕙娟、胡月娟(20080400)。長期照顧機構照護品質監測指標之變革。長期照護雜誌,12(1),32-41。  延伸查詢new window
4.MacStravic, R. S.(1994)。Hospital Patient Loyalty: Causes and Correlates。Journal of Hospital Marketing,8(2),67-72。  new window
5.Boshoff, C.、Gary, B.(2004)。The relationships between service quality, customer satisfaction and buying intentions in the private hospital industry。South African Journal of Business Management,35(4),27-37。  new window
6.Hu, Hsiu-Yuan、Chiu, Shao-I、Cheng, C. C.、Hsieh, Yi-Fang(2010)。A study on investigating patient satisfaction of medical centers using Taiwan customer satisfaction index in Taiwan。African Journal of Business Management,4(14),3207-3216。  new window
7.邱美汝、陳玉敏、李月萍(20070600)。長期照護機構老人的生活適應及影響因素。實證護理,3(2),119-128。new window  延伸查詢new window
8.邱啟潤、楊美賞、陳彰惠(20040100)。長期照護的願景--以家庭為中心的老人照護。長期照護雜誌,7(4),386-398。  延伸查詢new window
9.Woodside, A. G.、Frey, L. L.、Daly, R. T.(1989)。Linking service quality, customer satisfaction, and behavioral intentions。Journal of Health Care Marketing,9(4),5-17。  new window
10.楊惠如、呂桂雲、陳宇嘉、張永源(20060900)。社區獨居老人健康狀況與長期照護需求研究。實證護理,2(3),229-240。new window  延伸查詢new window
11.Lin, Judy Chuan-Chuan、Lu, Hsipeng(2000)。Towards An Understanding of The Behavioral Intention to Use A Web Site。International Journal of Information Management,20(3),197-208。  new window
12.Prus, Amanda、Brandt, D. Randall(1995)。Understanding Your Customers。Marketing Tools,2(5),10-14。  new window
13.Donabedian, A.(2005)。Evaluating the quality of medical care。Milbank Quarterly,83(4),691-729。  new window
14.Garman, A. N.、Garcia, J.、Hargreaves, M.(2004)。Patient satisfaction as a predictor of return-to-provider behavior: Analysis and assessment of financial implications。Quality Management in Healthcare,13(1),75-80。  new window
15.Caruana, A.(2002)。Service loyalty: the effects of service quality and the mediating role of customer satisfaction。European Journal of Marketing,36(7/8),811-828。  new window
16.Parasuraman, Arun、Berry, Leonard L.、Zeithaml, Valarie A.(1991)。Understanding Customer Expectations of Service。MIT Sloan Management Review,32(3),39-48。  new window
17.Zins, Andreas H.(2001)。Relative attitudes and commitment in customer loyalty models: Some experiences in the commercial airline industry。International Journal of Service Industry Management,12(3),269-294。  new window
18.Babin, Barry J.、Attaway, Jill S.(2000)。Atmospheric Affect as a Tool for Creating Value and Gaining Share of Customer。Journal of Business Research,49(2),91-99。  new window
19.經建會人力規劃處(20091000)。我國長期照護需求推估及服務供給現況。臺灣經濟論衡,7(10),54-71。  延伸查詢new window
20.Kessler, Daniel P.、Mylod, Deirdre(2011)。Does patient satisfaction affect patient loyalty?。International Journal of Health Care Quality Assurance,24(4),266-273。  new window
21.Petrick, J. F.、Backman, S. J.(2002)。An Examination of Golf Travelers' Satisfaction, Perceived Value, Loyalty, and Intentions to revisit。Tourism Analysis,6(3/4),223-237。  new window
22.Wodchis, W. P.、Kwong, W.、Murray, M.(2015)。Different Quality Dimensions are Associated with Resident and Family Ratings of Overall Quality in Long-Term Care。Journal of Health Administration Education,32(2),209-221。  new window
23.Shabbir, S.、Kaufmann, H. R.、Shehzad, M.(2010)。Service quality, word of mouth and trust: Drivers to achieve patient satisfaction。Scientific Research and Essays,5(17),2457-2462。  new window
24.Satsanguan, L.、Fongsuwan, W.、Trimetsoontorn, J.(2015)。Structural Equation Modelling of Service Quality and Corporate Image that Affect Customer Satisfaction in Private Nursing Homes in the Bangkok Metropolitan Region。Research Journal of Business Management,9(1),68-87。  new window
25.Naidu, A.(2009)。Factors affecting patient satisfaction and healthcare quality。International Journal of Health Care Quality Assurance,22(4),366-381。  new window
26.MacStravic, S.(2002)。Healthcare marketing turns 25。Marketing Health Services,22(4)。  new window
27.Lovink, M. H.、Persoon, A.、Van Vught, A. J.、Koopmans, R. T.、Schoonhoven, L.、Laurant, M. G.(2015)。Physician substitution by mid-level providers in primary healthcare for older people and long-term care facilities: Protocol for a systematic literature review。Journal of advanced nursing,71(12),2998-3005。  new window
28.Kim, D.、Kang, S.、Moon, T.(2015)。Technology Acceptance and Perceived Reliability of Realistic Media Service。Indian Journal of Science and Technology,8(25),1-7。  new window
29.Gesell, S. B.、Clark, P. A.、Mylod, D. E.、Wolosin, R. J.、Drain, M.(2005)。Hospital-level correlation between clinical and service quality performance for heart failure treatment。Journal for Healthcare Quality,27(6),33-44。  new window
30.Good, H.、Riley-Doucet, C. K.、Dunn, K. S.(2014)。The prevalence of uncontrolled pain in long-term care: a pilot study examining outcomes of pain management processes。Journal of gerontological nursing,41(2),33-41。  new window
31.Huan, T. C. T.(2016)。Seeing further: Honoring John Urry's contributions to tourism and hospitality research。Journal of Business Research,69(3),1228-1233。  new window
32.Hsieh, N. C.、Chiang, R. D.、Hung, W. P.(2015)。Ontology Based Integration of Residential Care of the Elderly System in Long-Term Care Institutions。Journal of Advances in Information Technology,6(3),96-102。  new window
33.Edlund, M. J.、Young, A. S.、Kung, F. Y.、Sherbourne, C. D.、Wells, K. B.(2003)。Does satisfaction reflect the technical quality of mental health care?。Health Services Research,38(2),631-645。  new window
34.Chrisman, J. J.、Danforth, G. W.(2015)。Strategy as a determinant of the perceived value of outsider assistance to new ventures: An exploratory study。Journal of Small Business Strategy,6(2),47-68。  new window
35.Agrawal, V. V.、Atasu, A.、Van Ittersum, K.(2015)。Remanufacturing, third-party competition, and consumers' perceived value of new products。Management Science,61(1),60-72。  new window
36.Andaleeb, S.(2008)。Caring for children: A model of healthcare service quality in Bangladesh。International Journal for Quality in Health Care,20(5),339-345。  new window
37.Beerens, H. C.、Zwakhalen, S. M.、Verbeek, H.、Ruwaard, D.、Ambergen, A. W.、Leino‐Kilpi, H.、Hamers, J. P.(2015)。Change in quality of life of people with dementia recently admitted to long-term care facilities。Journal of Advanced Nursing,71(6),1435-1447。  new window
38.黃源協(20070600)。破除長期照護機構住民的失落感--從服務品質談起。長期照護雜誌,11(2),125-131。  延伸查詢new window
39.McDougall, Gordon H. G.、Levesque, Terrence(2000)。Customer satisfaction with services: Putting perceived value into the equation。Journal of Services Marketing,14(5),392-410。  new window
40.Parasuraman, Ananthanarayanan、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implications for Future Research。Journal of Marketing,49(4),41-50。  new window
41.Dabholkar, Pratibha A.、Thorpe, Dayle I.、Rentz, Joseph O.(1996)。A measure of service quality for retail stores: scale development and validation。Journal of the Academy of Marketing Science,24(1),3-16。  new window
42.Fornell, Claes、Johnson, Michael D.、Anderson, Eugene W.、Cha, Jaesung、Bryant, Barbara Everitt(1996)。The American Customer Satisfaction Index: Nature, Purpose, and Findings。Journal of Marketing,60(4),7-18。  new window
43.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
44.Risser, Nancy L.(1975)。Development of an Instrument to Measure Patient Satisfaction with Nurses and Nursing Care in Primary Care Settings。Nursing Research,24(1),45-52。  new window
45.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
會議論文
1.Yang, J.、Yang, H.、Chen, X.(2015)。Evaluation Model for Hospital Service Quality。International Conference on Logistics Engineering, Management and Computer Science。  new window
研究報告
1.內政部統計處(2016)。內政統計通報。  延伸查詢new window
圖書
1.Strauss, J.、Frost, R.(2008)。E-Marketing。Upper Saddle River, New Jersey:Prentice Hall。  new window
2.Zeithaml, V. A.、Bitner, M. J.、Gremler, D. D.(2008)。Services marketing。McGraw-Hill。  new window
3.Strasser, S.、Davis, R. M.(1991)。Measuring Patient Satisfaction for Improved Patient Services。Ann Arbor, Michigan:Health Administration Press。  new window
4.Evashwick, Connie J.(2005)。The continuum of long-term care。Thomson Delmar Learning。  new window
5.Kane, Rosalie A.、Kane, Robert L.(1987)。Long-Term Care: principles, programs, and policies。New York:Springer Publishing Company。  new window
6.Kotler, Philip、Keller, Kevin L.(2009)。Marketing Management。Pearson。  new window
7.Hair, J. F.、Anderson, R. E.、Tatham, R.、Black, W. C.、Babin, B. J.(2010)。Multivariate Data Analysis with Readings。Prentice Hall International。  new window
8.林妍如、萬德和(2003)。健康照護組織之價值創造:整合性照護之基本概念與設計入門。台北市:雙葉。  延伸查詢new window
單篇論文
1.陳惠姿(2005)。長期照護資源的供給面分析,台灣社會福利學會。  延伸查詢new window
其他
1.行政院衛生福利部(2015)。醫療網第九期計畫,http://www.tjcha.org.tw/FrontStage/page.aspx?ID=F5EB119D-91E1-4958-8B33-3A7F2BF33F9B&AspxAutoDetectCookieSupport=1。  延伸查詢new window
2.黃美涓(20110224)。長期照護簡介,http://www.epochtimes.com/b5/11/2/24/n3179534.htm。  new window
圖書論文
1.Liljander, Veronica、Strandvik, Tore(1995)。The Nature of Customer Relationships in Services。Advances in Services Marketing and Management: Research and Practice。JAI Press。  new window
2.Monroe, Kent B.、Krishnan, R.(1985)。The effect of price on subjective product evaluation。Perceived quality: How consumers view stores and merchandise。Lexington Books。  new window
3.Wirtz, J.、Ng, I. C.、Sheang, L. K.(2015)。Should a Firm with a Reputation for Outstanding Service Quality Offer a Service Guarantee? An Experimental Study。Global Perspectives in Marketing for the 21st Century。Springer International Publishing。  new window
 
 
 
 
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