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題名：E-services Satisfaction Factors Research of Taiwan Tax Department, Using Structural Equation Modeling as an Example
書刊名：Applied Science and Management Research
作者：Fan, Wei-shang／Huang, Kuo-chung／Hsu, Ko-chia／Chen, Pei-chi
出版日期：2021
卷期：8:1
頁次：頁100-108
主題關鍵詞：System functional；Information competence；Service value；Satisfaction；Behavior intention
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:44
  • 點閱點閱:5
期刊論文
1.Cronin, J. J.、Brady, M. K.、Brand, R. R.、Hightower, J.、Shemwell, D. J.(1997)。A Cross-Section Test of the Effect and Conceptualization of Service Value。Journal of Service Marketing，11(6)，375-391。  new window
2.Chiu, C. M.、Huang, H. Y.、Yen, C. H.(2010)。Antecedents of trust in online auctions。Electronic Commerce Research and Applications，9(2)，148-159。  new window
3.范惟翔、張瑞鉉(20070400)。電子商務網站經營環境之建構與效果衡量模式研究。管理評論，26(2)，39-67。new window  延伸查詢new window
4.Weiner, Bernard(2000)。Attributional Thoughts about Consumer Behavior。Journal of Consumer Research，27(3)，382-387。  new window
5.Bolton, R. N.、Drew, J. H.(1991)。A Multistage Model of Consumers' Assessments of Service Quality and Value。Journal of Consumer Research，17(3)，375-384。  new window
6.Morton, John、Rys, Melanie E.(1987)。Price Elasticity Prediction: New Research Tool for the Competitive 80s。Marketing News，21(1)。  new window
7.Singh, J.(1991)。Understanding the structure on consumer satisfaction evaluation of service delivery。Journal of the Academy of Marketing Science，19(3)，223-234。  new window
8.Conklin, J. H.、Gotterer, M. H.、Rickman, J. T.(1982)。On-Line Terminal Response Time: The Effects of Background Activity。Information and Management，5(3)，169-173。  new window
9.張瑋倫、張慧琪、張德民(20130400)。A System Dynamics Approach to E-Service Recovery and E-Trust。資訊管理學報，20(2)，193-217。new window  延伸查詢new window
10.Bailey, James E.、Pearson, Sammy W.(1983)。Development of a Tool for Measuring and Analyzing Computer User Satisfaction。Management Science，29(5)，530-545。  new window
11.張淑青(20080900)。遊憩體驗、滿意度與重遊意願的關係--以澎湖觀光休閒漁業園區為例。觀光旅遊研究學刊，3(1)，19-43。new window  延伸查詢new window
12.Brady, M. K.、Cronin, J. J. Jr.、Brand, R. R.(2002)。Performance-only measurement of service quality: a replication and extension。Journal of Business Research，55(1)，17-31。  new window
13.DeLone, William H.、McLean, Ephraim R.(1992)。Information Systems Success: The Quest for the Dependent Variable。Information Systems Research，3(1)，60-95。  new window
14.李奇勳、蘇瑞蓮(20080900)。服務品質、知覺價值、滿意度及遊後行為意圖關係之探討--以休閒旅遊業為例。顧客滿意學刊，4(2)，1-26。new window  延伸查詢new window
15.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
16.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing，56(1)，6-21。  new window
17.DeLone, William H.、McLean, Ephraim R.(2003)。The DeLone and McLean Model of Information Systems Success: A Ten-Year Update。Journal of Management Information Systems，19(4)，9-30。  new window
18.Boshoff, C.(2007)。A Psychometric Assessment of E-S-Qual: A Scale to Measure Electronic Service Quality。Journal of Electronic Commerce Research，8(1)，101-114。  new window
19.Chu, P. Y.(2000)。Comparison between the productivity measurement model of administrative authority and the public satisfaction difference under e-government policy。Management Review，19(1)，119-150。  new window
20.Li, T. C.(2000)。Definition, connotation and evolution of information competence。Journal of Books and Information，35，1-25。  new window
21.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research，30(1)，7-27。  new window
22.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。  new window
會議論文
1.Belardo, S.、Karwan, K. R.、Wallace, W. A.(1982)。DSS Component Design Through Field Experimentation: An Application to Emergency Management。The Third International Conference on Information Systems，93-108。  new window
學位論文
1.Sagar, V. R. V.(2006)。A digital library success model for computer science student use of a meta-search system(碩士論文)。Virginia Polytechnic Institute and State University。  new window
2.陳謝裕(2001)。企業競爭的核心：IT Capability--構面的探討與衡量尺度的建立(碩士論文)。國立中山大學。  延伸查詢new window
圖書
1.Zurkowski, Paul G.(1974)。The Information Service Environment Relationships and Priorities。Washington, DC：National Commission on Libraries and Information Science。  new window
2.Monroe, K. B.(1990)。Pricing: making profitable decision。New York, NY：McGraw-Hill。  new window
3.(2010)。Research Bimonthly。  new window
4.(2004)。Research Bimonthly。  new window
5.(2007)。Research Bimonthly。  new window
6.Oliver, R. L.(1980)。Satisfaction: A Behavioral Perspective on the Consumer。McGraw-Hill。  new window
7.(2011)。Business Management Essays。  new window
8.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
其他
1.9-year Consistent Curriculum and Teaching Program of Department of Education，http://teach.eje.edu.tw/9CC/basic/basic8.php。  new window
 
 
 
 
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