| 期刊論文1. | Delaney, J. T.、Sockell, D.(1992)。Do company ethics training programs make a difference? An empirical analysis。Journal of Business Ethics,11(9),719-727。 | 2. | Bridger, R. S.、Kilminster, S.、Slaven, G.(2007)。Occupational stress and strain in the naval service: 1999 and 2004。Occupational Medicine,57(2),92-97。 | 3. | Singh, Jagdip(1998)。Striking a Balance in Boundary-spanning Positions: An Investigation of Some Unconventional Influences of Role Stressors and Job Characteristics on Job Outcomes of Salespeople。Journal of Marketing,62(3),69-86。 | 4. | 楊蓁海(20070600)。我國銀行存放款利差減少原因剖析與因應對策。中央銀行季刊,29(2),45-82。 延伸查詢 | 5. | Nelson, W. A.(2006)。Defining Ethics。Healthcare Executive,21(4),38-39。 | 6. | Tubre, Travis C.、Collins, Judith M.(2000)。Jackson and Schuler (1985) Revisited: A meta-analysis of the relationships between role ambiguity, role conflict, and job performance。Journal of Management,26(1),155-169。 | 7. | 林翠蓉、張力、侯啟娉、葉文瑞(20130900)。主管領導風格與理財專員人格特質對工作績效影響之探討--以國內某財富管理銀行為例。績效與策略研究,10(2),37-62。 延伸查詢 | 8. | 楊雪蘭、陳寶蓮、張如惠(20061200)。消費者對理財專員服務接觸與關係品質之認知--以銀行業為例。行銷評論,3(4),447-472。 延伸查詢 | 9. | Jaramillo, F.、Mulki, J. P.、Solomon, P.(2006)。The role of ethical climate on salesperson's role stress, job attitudes, turnover intention, and job performance。Journal of Personal Selling & Sales Management,26(3),271-282。 | 10. | Bacharach, Samuel B.、Bamberger, Peter、Conely, Sharon(1991)。Work-Home Conflict among Nurses and Engineers: Mediating the Impact of Stress on Burnout and Satisfaction at Work。Journal of Organizational Behavior,12(1),39-53。 | 11. | 葉匡時(20000900)。論專業倫理。人文及社會科學集刊,12(3),495-526。 延伸查詢 | 12. | 余明助、劉依蓉(20130300)。組織變革策略、工作壓力、正向心理資本與情感性變革承諾關係之研究。勞資關係論叢,14(2),43-67。 延伸查詢 | 13. | Vandenberghe, C.、Panaccio, A.、Bentein, K.、Mignonac, K.、Roussel, P.(2011)。Assessing longitudinal change of and dynamic relationships among role Stressors, job attitudes, turnover intention, and well-being in neophyte newcomers。Journal of Organizational Behavior,32(4),652-671。 | 14. | Blodgett, J. G.、Barnes, J. H.、Montgomery, D. C.(1996)。A model of financial securities salespersons' job stress。The Journal of Services Marketing,10(3),21-38。 | 15. | Rizzo, J. R.、Lirtzman, S. I.、House, R. J.(1970)。Role conflict and ambiguity in complex organizations。Administrative Science Quarterly,15(2),150-163。 | 16. | Coverman, S.(1989)。Role overload, role conflict, and stress: addressing consequences of multiple role demands。Social Forces,67(4),965-982。 | 17. | Larson, Linda Lee(2004)。Internal auditors and job stress。Managerial Auditing Journal,19(9),1119-1130。 | 18. | 林陽助(20050300)。理財專員屬性、關係銷售行為、關係品質與顧客忠誠度關係之研究--以財富管理為例。臺灣金融財務季刊,6(1),87-118。 延伸查詢 | 19. | 莊世杰、黃千容、許信仁(20140300)。理財專員職業道德知覺對工作績效的影響--兼論工作年資與主管支持的干擾效果。商業現代化學刊,7(3),219-244。 延伸查詢 | 20. | Aziz, M.(2004)。Role stress among women in the Indian information technology sector。Women in Management Review,19(7),356-363。 | 21. | Ashill, N. J.、Rod, M.、Gibbs, T.(2015)。Coping with stress: A study of retail banking service workers in Russia。Journal of Retailing And Consumer Services,23,58-69。 | 22. | Cowton, C.(2002)。Integrity, responsibility and affinity: Three aspects of ethics in banking。Business Ethics: A European Review,11(4),393-400。 | 23. | Devi, A.、Sharma, J.(2013)。Investigating role stress in frontline bank employees: A cluster based approach。IIMB Management Review,25(3),171-178。 | 24. | Demirgüneş, B. K.(2015)。Ethical Behavior of Salesperson: The Impact of Consumer's Perception on Trust, Satisfaction and Repeat Purchasing Behavior。Turkish Journal of Business Ethics,8(1),26-46。 | 25. | Fineman, S.、Payne, R.(1981)。Role stress-a methodological trap?。Journal of Organizational Behavior,2(1),51-64。 | 26. | Fournier, C.、Weeks, W. A.、Blocker, C. P.、Chonko, L. B.(2013)。Polychronicity and Scheduling's Role in Reducing Role Stress and Enhancing Sales Performance。Journal of Personal Selling & Sales Management,33(2),197-209。 | 27. | Goad, E. A.、Jaramillo, F.(2014)。The good, the bad and the effective: A meta-analytic examination of selling orientation and customer orientation on sales performance。Journal of Personal Selling & Sales Management,34(4),285-301。 | 28. | Hazrati, S. S.、Zohdi, M.、Zohdi, M. H.、Seyedi, S. M.、Dalvand, M. R.(2012)。Examining impacts of salesperson's ethical behavior on the customer's satisfaction, trust and commitment。African Journal of Business Management,6(14),5026-5033。 | 29. | Lin, S.(2012)。Effects of ethical sales behavior considered through transaction cost theory: To whom is the customer loyal?。The Journal of International Management Studies,7(1),31-40。 | 30. | Ling, A. W.、Bahron, A.、Boroh, P.(2014)。A study on role stress and job satisfaction among bank employees in Kota Kinabalu, Sabah。International Journal of Research in Management & Business Studies,1(2),19-23。 | 31. | Lai, C. J.(2016)。The effect of individual market orientation on sales performance: An integrated framework for assessing the role of formal and informal communications。Journal of Marketing Theory & Practice,24(3),328-343。 | 32. | Perrewé, P. L.、Hochwarter, W. A.、Rossi, A. M.、Wallace, A.、Maignan, Isabelle、Castro, S. L.、Ralston, D. A.、Westman, M.、Vollmer, G.、Tang, M.、Wan, P.、Van Deusen, C. A.(2002)。Are Work Stress Relationships Universal? A Nine-Region Examination of Role Stressors, General Self-Efficacy, and Burnout。Journal of International Management,8(2),163-187。 | 33. | Shahriari, B.(2013)。Examining the relation of work ethics to job satisfaction and work stress in employees of Payame Noor University central organization。International Journal of Research In Commerce & Management,4(9),131-135。 | 34. | Schwepker, C. H.、Good, M. C.(2017)。Reducing salesperson job stress and unethical intent: The influence of leader-member exchange relationship, socialization and ethical ambiguity。Industrial Marketing Management,66,205-218。 | 35. | Weeks, W. A.、Fournier, C.(2010)。The impact of time congruity on salesperson's role stress:a person-job fit approach。Journal of Personal Selling & Sales Management,30(1),73-90。 | 36. | Zyl, E. V.、Lazenby, K.(2002)。The Relation Between Ethical Behaviour and Workstress Amongst a Group of Managers Working in Affirmative Action Positions。Journal of Business Ethics,40(2),111-119。 | 37. | 余鑑、于俊傑、余采芳、鄭孙珊、劉美玲(20111100)。理財專員情緒勞動、工作壓力對離職傾向影響之研究。中華管理評論,14(4),(4)0-(4)23。 延伸查詢 | 38. | Román, S.、Ruiz, S.(2005)。Relationship outcomes of perceived ethical sales behaviour: The customer's perspective。Journal of Business Research,58(4),439-445。 | 圖書1. | Durkheim, Émile、Halls, W. D.(1984)。The Division of Labor in society。New York:Free Press。 | 2. | White, L. P.、Wooten, K. C.(1986)。Professional ethics and practice in organizational development: A systematic analysis of issues, alternatives, and approaches。New York:Praeger Publishers。 | 3. | Schein, Edgar H.(1985)。Organizational culture and leadership。Jossey-Bass Publishers。 | 4. | European Commission(2000)。Guidance on Workrelated Stress. Spice of Life or Kiss of Death?。Office for Official Publications of the European Communities。 | 5. | Militello, F. C.、Schwalberg, M. D.(2003)。Integrity-based Financial Leadership and Ethical Behavior: A Professional Response to Meeting the Challenges and Responsibilities。Financial Executives Research Foundation, Inc.。 | 6. | Oberlechner, T.(2007)。The psychology of ethics in the finance and investment industry。Research Foundation of CFA Institute。 | 7. | Kahn, Robert L.、Wolfe, Donald M.、Quinn, Robert P.、Snoek, J. Diedrick、Rosenthal, Robert A.(1964)。Organizational Stress: Studies in Role Conflict and Ambiguity。John Wiley & Sons, Inc.。 | 8. | Edworthy, A.(2000)。Managing stress。Buckingham。 | 其他1. | Faber, N.(2013)。Stress Influences Our Moral Behaviour,http://blog.practicalethics.ox.ac.uk/2013/09/stress-influences-our-moral-behaviour/。 | 圖書論文1. | Glicken, M. D.、Robinson, B. C.(2013)。Understanding job stress, job dissatisfaction, and worker burnout。Treating Worker Dissatisfaction During Economic Change。Academic Press。 | |
| |