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題名:銀行理財專員角色壓力與專業倫理困境之研究
書刊名:國立虎尾科技大學學報
作者:陳美華蕭阡湄
作者(外文):Chen, Mei-huaHsiao, Chien-mei
出版日期:2021
卷期:36:1
頁次:頁41-61
主題關鍵詞:理財專員角色壓力專業倫理困境Personal bankerRole stressProfessional ethical dilemma
原始連結:連回原系統網址new window
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  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:29
  • 點閱點閱:4
期刊論文
1.Delaney, J. T.、Sockell, D.(1992)。Do company ethics training programs make a difference? An empirical analysis。Journal of Business Ethics,11(9),719-727。  new window
2.Bridger, R. S.、Kilminster, S.、Slaven, G.(2007)。Occupational stress and strain in the naval service: 1999 and 2004。Occupational Medicine,57(2),92-97。  new window
3.Singh, Jagdip(1998)。Striking a Balance in Boundary-spanning Positions: An Investigation of Some Unconventional Influences of Role Stressors and Job Characteristics on Job Outcomes of Salespeople。Journal of Marketing,62(3),69-86。  new window
4.楊蓁海(20070600)。我國銀行存放款利差減少原因剖析與因應對策。中央銀行季刊,29(2),45-82。new window  延伸查詢new window
5.Nelson, W. A.(2006)。Defining Ethics。Healthcare Executive,21(4),38-39。  new window
6.Tubre, Travis C.、Collins, Judith M.(2000)。Jackson and Schuler (1985) Revisited: A meta-analysis of the relationships between role ambiguity, role conflict, and job performance。Journal of Management,26(1),155-169。  new window
7.林翠蓉、張力、侯啟娉、葉文瑞(20130900)。主管領導風格與理財專員人格特質對工作績效影響之探討--以國內某財富管理銀行為例。績效與策略研究,10(2),37-62。new window  延伸查詢new window
8.楊雪蘭、陳寶蓮、張如惠(20061200)。消費者對理財專員服務接觸與關係品質之認知--以銀行業為例。行銷評論,3(4),447-472。new window  延伸查詢new window
9.Jaramillo, F.、Mulki, J. P.、Solomon, P.(2006)。The role of ethical climate on salesperson's role stress, job attitudes, turnover intention, and job performance。Journal of Personal Selling & Sales Management,26(3),271-282。  new window
10.Bacharach, Samuel B.、Bamberger, Peter、Conely, Sharon(1991)。Work-Home Conflict among Nurses and Engineers: Mediating the Impact of Stress on Burnout and Satisfaction at Work。Journal of Organizational Behavior,12(1),39-53。  new window
11.葉匡時(20000900)。論專業倫理。人文及社會科學集刊,12(3),495-526。new window  延伸查詢new window
12.余明助、劉依蓉(20130300)。組織變革策略、工作壓力、正向心理資本與情感性變革承諾關係之研究。勞資關係論叢,14(2),43-67。  延伸查詢new window
13.Vandenberghe, C.、Panaccio, A.、Bentein, K.、Mignonac, K.、Roussel, P.(2011)。Assessing longitudinal change of and dynamic relationships among role Stressors, job attitudes, turnover intention, and well-being in neophyte newcomers。Journal of Organizational Behavior,32(4),652-671。  new window
14.Blodgett, J. G.、Barnes, J. H.、Montgomery, D. C.(1996)。A model of financial securities salespersons' job stress。The Journal of Services Marketing,10(3),21-38。  new window
15.Rizzo, J. R.、Lirtzman, S. I.、House, R. J.(1970)。Role conflict and ambiguity in complex organizations。Administrative Science Quarterly,15(2),150-163。  new window
16.Coverman, S.(1989)。Role overload, role conflict, and stress: addressing consequences of multiple role demands。Social Forces,67(4),965-982。  new window
17.Larson, Linda Lee(2004)。Internal auditors and job stress。Managerial Auditing Journal,19(9),1119-1130。  new window
18.林陽助(20050300)。理財專員屬性、關係銷售行為、關係品質與顧客忠誠度關係之研究--以財富管理為例。臺灣金融財務季刊,6(1),87-118。new window  延伸查詢new window
19.莊世杰、黃千容、許信仁(20140300)。理財專員職業道德知覺對工作績效的影響--兼論工作年資與主管支持的干擾效果。商業現代化學刊,7(3),219-244。new window  延伸查詢new window
20.Aziz, M.(2004)。Role stress among women in the Indian information technology sector。Women in Management Review,19(7),356-363。  new window
21.Ashill, N. J.、Rod, M.、Gibbs, T.(2015)。Coping with stress: A study of retail banking service workers in Russia。Journal of Retailing And Consumer Services,23,58-69。  new window
22.Cowton, C.(2002)。Integrity, responsibility and affinity: Three aspects of ethics in banking。Business Ethics: A European Review,11(4),393-400。  new window
23.Devi, A.、Sharma, J.(2013)。Investigating role stress in frontline bank employees: A cluster based approach。IIMB Management Review,25(3),171-178。  new window
24.Demirgüneş, B. K.(2015)。Ethical Behavior of Salesperson: The Impact of Consumer's Perception on Trust, Satisfaction and Repeat Purchasing Behavior。Turkish Journal of Business Ethics,8(1),26-46。  new window
25.Fineman, S.、Payne, R.(1981)。Role stress-a methodological trap?。Journal of Organizational Behavior,2(1),51-64。  new window
26.Fournier, C.、Weeks, W. A.、Blocker, C. P.、Chonko, L. B.(2013)。Polychronicity and Scheduling's Role in Reducing Role Stress and Enhancing Sales Performance。Journal of Personal Selling & Sales Management,33(2),197-209。  new window
27.Goad, E. A.、Jaramillo, F.(2014)。The good, the bad and the effective: A meta-analytic examination of selling orientation and customer orientation on sales performance。Journal of Personal Selling & Sales Management,34(4),285-301。  new window
28.Hazrati, S. S.、Zohdi, M.、Zohdi, M. H.、Seyedi, S. M.、Dalvand, M. R.(2012)。Examining impacts of salesperson's ethical behavior on the customer's satisfaction, trust and commitment。African Journal of Business Management,6(14),5026-5033。  new window
29.Lin, S.(2012)。Effects of ethical sales behavior considered through transaction cost theory: To whom is the customer loyal?。The Journal of International Management Studies,7(1),31-40。  new window
30.Ling, A. W.、Bahron, A.、Boroh, P.(2014)。A study on role stress and job satisfaction among bank employees in Kota Kinabalu, Sabah。International Journal of Research in Management & Business Studies,1(2),19-23。  new window
31.Lai, C. J.(2016)。The effect of individual market orientation on sales performance: An integrated framework for assessing the role of formal and informal communications。Journal of Marketing Theory & Practice,24(3),328-343。  new window
32.Perrewé, P. L.、Hochwarter, W. A.、Rossi, A. M.、Wallace, A.、Maignan, Isabelle、Castro, S. L.、Ralston, D. A.、Westman, M.、Vollmer, G.、Tang, M.、Wan, P.、Van Deusen, C. A.(2002)。Are Work Stress Relationships Universal? A Nine-Region Examination of Role Stressors, General Self-Efficacy, and Burnout。Journal of International Management,8(2),163-187。  new window
33.Shahriari, B.(2013)。Examining the relation of work ethics to job satisfaction and work stress in employees of Payame Noor University central organization。International Journal of Research In Commerce & Management,4(9),131-135。  new window
34.Schwepker, C. H.、Good, M. C.(2017)。Reducing salesperson job stress and unethical intent: The influence of leader-member exchange relationship, socialization and ethical ambiguity。Industrial Marketing Management,66,205-218。  new window
35.Weeks, W. A.、Fournier, C.(2010)。The impact of time congruity on salesperson's role stress:a person-job fit approach。Journal of Personal Selling & Sales Management,30(1),73-90。  new window
36.Zyl, E. V.、Lazenby, K.(2002)。The Relation Between Ethical Behaviour and Workstress Amongst a Group of Managers Working in Affirmative Action Positions。Journal of Business Ethics,40(2),111-119。  new window
37.余鑑、于俊傑、余采芳、鄭孙珊、劉美玲(20111100)。理財專員情緒勞動、工作壓力對離職傾向影響之研究。中華管理評論,14(4),(4)0-(4)23。  延伸查詢new window
38.Román, S.、Ruiz, S.(2005)。Relationship outcomes of perceived ethical sales behaviour: The customer's perspective。Journal of Business Research,58(4),439-445。  new window
圖書
1.Durkheim, Émile、Halls, W. D.(1984)。The Division of Labor in society。New York:Free Press。  new window
2.White, L. P.、Wooten, K. C.(1986)。Professional ethics and practice in organizational development: A systematic analysis of issues, alternatives, and approaches。New York:Praeger Publishers。  new window
3.Schein, Edgar H.(1985)。Organizational culture and leadership。Jossey-Bass Publishers。  new window
4.European Commission(2000)。Guidance on Workrelated Stress. Spice of Life or Kiss of Death?。Office for Official Publications of the European Communities。  new window
5.Militello, F. C.、Schwalberg, M. D.(2003)。Integrity-based Financial Leadership and Ethical Behavior: A Professional Response to Meeting the Challenges and Responsibilities。Financial Executives Research Foundation, Inc.。  new window
6.Oberlechner, T.(2007)。The psychology of ethics in the finance and investment industry。Research Foundation of CFA Institute。  new window
7.Kahn, Robert L.、Wolfe, Donald M.、Quinn, Robert P.、Snoek, J. Diedrick、Rosenthal, Robert A.(1964)。Organizational Stress: Studies in Role Conflict and Ambiguity。John Wiley & Sons, Inc.。  new window
8.Edworthy, A.(2000)。Managing stress。Buckingham。  new window
其他
1.Faber, N.(2013)。Stress Influences Our Moral Behaviour,http://blog.practicalethics.ox.ac.uk/2013/09/stress-influences-our-moral-behaviour/。  new window
圖書論文
1.Glicken, M. D.、Robinson, B. C.(2013)。Understanding job stress, job dissatisfaction, and worker burnout。Treating Worker Dissatisfaction During Economic Change。Academic Press。  new window
 
 
 
 
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