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Z.(2015)。The Inside Story: Street-level Research in the US and Beyond。Understanding Street-level Bureaucracy。Bristol：Policy Press。 | | 4. | Hupe, P.、Hill, M.、Buffat, A.(2015)。Introduction: Defining and Understanding Street-level Bureaucracy。Understanding Street-level Bureaucracy。Bristol：Policy Press。 | | 5. | Loyens, K.(2015)。Law Enforcement and Policy Alienation: Coping by Labour Inspectors and Federal Police Officers。Understanding Street-level Bureaucracy。Bristol：Policy Press。 | | 6. | Maynard-Moody, S.、Musheno, M.(2015)。Playing the Rules: Discretion in Social and Policy Context。Understanding Street-level Bureaucracy。Bristol：Policy Press。 | |