王智宏、李孟軒(2014)。構建殯葬禮儀師績效考核指標系統。管理資訊計算，3(1)，158-166。
孔祥竹(2007)。應用類神經網路減少TFT-LCD產品測試項目之研究。未出版之碩士論文，國立交通大學管理學院碩士在職專班工業工程與管理組，新竹市。
李友錚、賀力行(2008)。品質管理－整合性思維。新北市：前程文化事業有限公司。
林恩詰、李友錚、余惠芳、陳日光(2006)。修正Kano模型與SERVQUAL之整合以選擇改善之優先順序。全球商管研究所，1(1)，31-41。徐永億(2011)。殯葬服務品質與滿意度之研究-以新生命禮儀公司銀髮族客戶為例。運動休閒健康學報，2，204-219。
張尊輔(2007)。以MTS建構財務危機預警模式-以台灣電子產業為例。未出版之碩士論文，私立中華大學科技管理研究所，新竹市。
張斐章、張麗秋(2005)。類神經網路。台北：台灣東華書局股份有限公司。
黃朝盟(2001)。電子化政府的網站設計與評估：行政院直屬機關網站的實證研究。台北：韋伯文化事業出版社。彭文則(2012)。運用SIPA與Kano模式衡量線上購物網站之服務品質。未出版之碩士論文，私立中華大學科技管理研究所，新竹市。
彭啟峰(2013)。應用MTS改善平板電腦產品測試流程。未出版之碩士論文，私立中華大學科技管理研究所，新竹市。
賴政皓(2007)。應用資料探勘技術提升急診醫學檢傷分類之一致性。未出版之碩士論文，國立勤益科技大學工業工程與管理研究所，台中市。
謝文凱(2007)。應用類神經網路於造紙業計畫型生產之研究。未出版之碩士論文，國立台灣科技大學，台北市。
鄧肖琳(2008)。二維品質模式分類方法與評價應用之探討。未出版之博士論文，私立中華大學科技管理研究所，新竹市。鄧維兆、李友錚(2006)。台北市立美術館關鍵觀眾服務品質屬性之確認：Kano 模式之應用。博物館學季刊，20(4)，40-43。
Abrahart, R. J., Anctil, F., Coulibaly, P., Dawson, C. W., Mount, N. J., See, L. M., Shamseldin, A. Y., Solomatine, D. P., Toth, E., &; Wilby, R. L. (2012). Two decades of anarchy? Emerging themes and outstanding challenges for neural network river forecasting.Progress in Physical Geography, 36(4), 480-513.
Aghlmand, S., Lameei, A.,&; Small, R. (2010).A hands-on experience of the voice of customer analysis in maternity care from Iran.International Journal of Health Care Quality Assurance, 23(3), 153-170.
Bayraktaroglu, G. &;Ozgen,O. (2008).Integrating the Kano model, AHP and planning matrix: QFD application in library services.Library Management, 29(4/5), 327-351.
Berger, C., Blauth, R., Boger, D., Bolster, C., Burchill, G.,&;DuMouchel, W. (1993).A special issues on Kano’s methods for understanding customer-defined quality.Center for Quality Management Journal, 2(4), pp. 3-35.
Brandt, D.R., (1988). How service marketers can identify value-enhancing service element. Journal of Services Marketing, 2(3), 35–41.
Carlucci, D., Renna, P., &; Schiuma, G. (2012). Evaluating service quality dimensions as antecedents to outpatient satisfaction using back propagation neural network. Health Care Manag Sci,16, 37-44.
Chen, H.C., Lee, T.R., Lin, H.Y.,&; Wu, H.C. (2010).Application of TRIZ and the Kano method to home life industry innovation.International Journal of Innovation and Learning, 7(1), 64-84.
Chen, J. K. &; Lee, Y. C.(2009).A new method to identify the category of the quality attribute. Total Quality Management &; Business Excellence, 20(10), 1139-1152
Chen, L.S., Hsu, C.C.,&; Chang, P.C. (2008).Developing a TRIZ-Kano model for creating attractive quality.Wireless Communications, Networking and Mobile Computing Proceedings of the 4th International Conference, Dalian,1-6.
Chien, T.K. (2007). Using the learning satisfaction improving model to enhance the teaching quality.Quality Assurance in Education, 15(2), 192-203.
Cole, Simon. (2001).Suspect Identities: A History of Fingerprinting and CriminalIdentification.Cambridge, MA: Harvard University Press.
Deng, W. J., Chen, W. C., &; Pei, W. (2008). Back-propagation neural network based importance–performance analysis for determining critical service attributes. Expert Systems with Applications, 34(2), 1115-1125.
Ecer, F. (2013).Comparing the Bank Failure Prediction Performance of Neural Networks and Support Vector Machines: The Turkish Case.Ekonomska Istraživanja-Economic Research, 26(3), 81-98.
Foldesi, P., Koczy, L.T.,&; Botzheim, J. (2008).Fuzzy solution for non-linear quality models.Intelligent Engineering Systems Proceedings of the International Conference, Miami, 269-275.
Gouthier, M., Giese, A., &; Bartl, C. (2012). Service excellence models: a critical discussion and comparison. Managing Service Quality, 22(5), 447-464.
Gustafsson, A., Ekdahl, F.,&; Edvardsson, B. (1999).Customer focused service development in practice: a case study at Scandinavian Airlines System (SAS).International Journal of Service Industry Management, 10(4), 344-350.
Herzberg, F., Mausner, B., &; Snyderman, B. B. (1959).The Motivation to Work. New York: Wiley.
Hu, H. Y.,Yen, T. M.,Chiou, J. L., &;Cheng, C. C. (2013).Integrating Kano’s Model and Gap Analysis to Identify and Improve Order-Winners.Journal of Accounting, Finance &; Management Strategy, 8(1), 97-122.
Hudson, D. J. (1966). Fitting segmented curves whose join points have to be estimated. Journal of the American Statistical Assoclation, 61(316), 1097-1129.
Innamnn, S. (2005).Short-term prediction of travel time using neural networks on an interurban highway.Transportation, 32, 649–669.
Jan, P. T., Lu, H. P., &; Chou, T. C. (2012).Measuring the perception discrepancy of the service quality between provider and customers in the Internet Protocol Television industry.Total Quality Management, 23(8), 981-995.
Kahneman D. &; Tversky A. (1979). Prospect Theory: An Analysis of Decision under Risk. Econometrica, 47(2), 263-291
Kano, N., Seraku, N., Takahashi, F., &; Tsuji, S. (1984). Attractive quality and must-be quality. The Journal of the Japanese Society for Quality Control, 14(2), 39-48.
Kano, N. (2001). Life cycle and creation of attractive quality.The fourth International QMOD Conference on Quality Management and Organisational Development, University of Linkoping, Linkoping,.
Kano, N. (2003). Successful business strategies in changing age: Attractive quality and its creation. Paper presented at the CSSS: Attractive Quality and Six Sigma Seminar, Taipei.
Kenny, D. A. (1988).The analysis of data from two-person relationships. In S. Duck (Ed.), The handbook of personal relationships. Theory, research, and interventions (pp.57-77). Chichester, UK: Wiley.
Keramati, A. &; Jahandideh, B. (2011). Importance analysis of travel attributes using a rough set-based neural network: The case of Iranian tourism industry. Journal of Hospitality and TourismTechnology, 2(2), 155-171.
King, B. (1995). Designing Products and Services that Customers Want. Portland, OR: Productivity Press.
Kuo, Y.F. (2004). Integrating Kano’s model into web-community service quality.Total Quality Management, 15(7), 925-939.
Kuo, Y. F., Chen, J. Y., &; Deng, W. J. (2012). IPA–Kano model: A new tool for categorising and diagnosing service quality attributes. Total Quality Management, 23(7), 731–748.
Kurt, S. D. &; Atrek, B. (2012). The classification and importance of E-S-Qual quality attributes: an evaluation of online shoppers. Managing Service Quality, 22(6), 622-637.
Lee, M. C., &; Newcomb, J. F. (1997).Applying the Kano methodology to meet customer requirements: NASA’s microgravity science program.Quality Management Journal, 4(3), 95-106.
Lee, Y.C. &; Chen, J.K. (2006).Revised two dimension quality model and its’ dynamic variation.Quality Management Proceedings of the 12th National Conference, China, 1-9.
Lee, Y. C., Hsiao, Y. C., Peng, C. F., Tsai, S. B., Wu, C. H, &; Chen, Q. (2014). Using Mahalanobis-Taguchi system, logistic regression, and neural network method to evaluate purchasing audit quality. Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture, published online 19 August 2014.
Lee, Y.C., Hu, H.Y., Yen, T.M. &; Tsai, C.H. (2008). Kano’s model and decision making trial and evaluation laboratory applied to order winners and qualifiers improvement: A study of computer industry. Information Technology Journal, 7(3), 396-408.
Lee, Y.C. &; Huang, S.Y. (2009).A new fuzzy concept approach for Kano’s model.Expert Systems with Applications, 36(3),4479-4484.
Li, C. &; Yu, C. (2013).Performance Evaluation of Public Non-Profit Hospitals Using a BP Artificial Neural Network: The Case of Hubei Province in China. Int. J. Environ. Res. Public Health,10, 3619-3633.
Lin,S. P.,Yang C. L., Chan, Y. H.,&; Sheu C. (2010).Refining Kano’s ‘quality attributes–satisfaction’ model: A moderated regression approach.Int. J. Production Economics,126, 255-263.
Matzler, K. &; Hinterhuber, H. H. (1998).How to make product development projects more successful by integrating Kano’s model of customer satisfaction into quality function deployment.Technovation, 18(1), 25-37.
Matzler, K., Hinterhuber, H.H., Bailon, F. &; Sauerwein, E. (1996).How to Delight YourCustomers.Journal of Product &; Brand Management, 5(2), 6-18.
Matzler, K. &; Sauerwein, E. (2002). The factor structure of customer satisfaction: Anempirical test of importance grid and the penalty-reward-contrast analysis.International Journal of Service Industry Management, 13(4), 321-332.
McCulloch, W. S., &; Pitts, W. (1943).A logical calculus of ideas immanent in nervous activity.Bull. Math.Biophys. 5, 115-133
McGee, V. E., &; Carleton, W. T. (1970).Piecewise Regression.Journal of the American Statistical Association, 65(331), 1109-1124.
Okamoto, D. (2009). Social Relationship of a Firm and the CSP-CFP Relationship in Japan: Using Artificial Neural Networks. Journal of Business Ethics, 87, 117-132
Quinn, T. S., Flesher, T. K., Johnson, J. D., &; Flesher, F. L. (2014).Neural Networks: An Interdisciplinary Tax Research Methodology. Journal of Accounting and Financel, 14(1), 51-74.
Rosenblatt, F. (1958). The perceptron: A probabilistic model for information storage and organization in the brain. Psychol. Rev. 65, 386-408.
Sampson, S.E. &; Showalter, M.J. (1999). The performance-importance responsefunction: Observations and implications. The Service Industries Journal, 19(3),1-25.
Sauerwein, E. (1999). Experiences with the reliability and validity of the Kano-method: comparison to alternate forms of classification of product needs.Quality Function Deployment Transactions of the 11th Symposium, Novi, Michigan, USA, 416-429.
Shahin, A. (2004).Integration of FMEA and the Kano model.International Journal of Quality &; Reliability Management, 21(7), 731-746.
Shahin, A. &; Zairi, M. (2009).Kano model: a dynamic approach for classifying and prioritizing needs of airline travellers with three case studies on international airlines.Total QualityManagement and Business Excellence, 20(9), 1003-1028.
Shahin, A., Pourhamidi, M., Antony, J., &; Park, S. H. (2013). Typology of Kano models: a critical review of literature and proposition of a revised model. International Journal of Quality &; Reliability Management, 30(3), 341-358.
Staus A. &; Becker T. (2012).Attributes of overall satisfaction of agriculturalmachinery dealers using a three-factor model.Journal of Business &; Industrial Marketing,27(8), 635-643.
Strandberg C., Wahlberg O., &; Ohman P. (2012). Challenges in serving the mass affluent segment: bank customer perceptions of service quality.Managing Service Quality, 22(4), 359-385.
Tan, K.C. &; Shen, X.X. (2000).Integrating Kano’s model in the planning matrix of quality function deployment.Total Quality Management, 11(8), 1141-1151.
Tan, K.C. &;Pawitra, T.A. (2001).Integrating SERVQUAL and Kano’s model into QFD for service excellence development.Managing Service Quality, 11(6), 418-430.
Tishler, A., &; Zang, I. (1981).A Maximum Likelihood Method for Piecewise Regression Models with a Continuous Dependent Variable.Journal of the Royal Statistical Society: Series C (Applied Statistics), 30(2), 116-124.
Yang, C.C. (2005).The refined Kano’s model and its application.Total Quality Management, 16(10), 1127-1137.
Tian, X. H. &; Pu, Y. J. (2008).Anartificial neural network approach to hotel employee satisfaction: The case of china. Social Behavior and Personality, 36(4); ProQuest Science Journals, 467.
Yeh, C. P. &; Chang, W. H. (2014).Neural Network Forecasts of Taiwan Bureau of National Health Insurance Expenditures. The International Journal of Business and Finance Research, 8(5), 95-114.
Yu, H. &;Ko, H. T. (2012). Integrating Kano model with strategic experiential modules in developing ICT-enabled services.Management Decision,50(1), 7-20.
Yu, Y. T. &; Dean, A. (2001).The contribution of emotional satisfaction to cosumer loyalty.International Journal of Service Industry Management, 12(3), 234-250.
Zhang, G. P., Patuwo, E. P., &; Hu, M. Y. (1998).Forecasting with artificial neural networks: The state of the art.International Journal of Forecasting, 14, 35-62.
Zhao, M. &;Dholakia, R.R. (2009).A multi-attribute model of web site interactivity andcustomer satisfaction: an application of the Kano model.Managing Service Quality, 19(3), 286-307.