| 期刊論文| 1. | 司徒達賢、林晉寬(19980600)。臺灣優勢廠商之資源管理模式。管理學報，15(2)，255-270。 延伸查詢 | | 2. | Rao, H.(1994)。The social construction of reputation: Certification contests, legitimation, and the survival of organizations in the American automobile industry: 1895-1912。Strategic Management Journal，15(8)，1895-1912。  | | 3. | Thomas, Dan R. E.(1978)。Strategy is different in service businesses。Harvard Business Review，56(4)，158-165。 | | 4. | Sharma, A.(1997)。Professional as Agent: Knowledge Asymmetry in Agency Exchange。The Academy of Management Review，22(3)，758-798。 | | 5. | Dollinger, M. L.、Golden, P. A.、Saxton, T.(1997)。The Effect of Reputation on the Decision to Joint Venture。Strategic Management Journal，18(2)，127-140。 | | 6. | Rogerson, W. P.(1983)。Reputation and Product Quality。The Bell Journal of Economics，14(2)，508-516。 | | 7. | Quinn, James Brian、Anderson, Philip、Finkelstein, Sydney(1996)。Managing Professional Intellect: Making the Most of the Best。Harvard Business Review，74(2)，71-80。 | | 8. | Kreps, David M.、Wilson, Robert(1982)。Reputation and Imperfect Information。Journal of Economic Theory，27(2)，253-279。 | | 9. | Shapiro, Carl(1983)。Premiums for High Quality Products as Returns to Reputations。Quarterly Journal of Economics，98(4)，659-679。 | | 10. | McDougall, G.、Snetsinger, D.(1990)。The intangible of service: measurement and competitive perspectives。Journal of Service Marketing，4(2)，27-40。 | | 11. | Drucker, P. F.(1988)。The Coming of the New Organization。Harvard Business Review，88(1)，45-53。 | | 12. | Beatty, R. P.、Ritter, J. R.(1986)。Investment banking, reputation, and the underpricing of initial public offerings。Journal of Financial Economics，15(1/2)，213-232。 | | 13. | Hall, R.(1993)。A framework linking intangible resources and capabiliites to sustainable competitive advantage。Strategic Management Journal，14(8)，607-618。 | | 14. | Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1985)。Problems and Strategies in Service Marketing。Journal of Marketing，49(1)，33-46。 | | 15. | Reed, M. I.(1996)。Expert power and control in late modernity : An empirical review and theoretical synthesis。Organization Studies，17(4)，573-597。 | | 16. | Weigelt, K.、Camerer, C.(1988)。Reputation and Corporate Strategy: A Review of Recent Theory and Applications。Strategic Management Journal，9(5)，443-454。 | | 17. | Aaker, David A.(1989)。Managing assets and skills: The key to a sustainable competitive advantage。California Management Review，31(2)，91-106。 | | 18. | Caves, R. E.、Porter, M. E.(1977)。From Entry Barriers to Mobility Barriers: Conjectural Decisions and Contrived Deterrence to New Competition。The Quarterly Journal of Economics，91(2)，241-262。 | | 19. | 許士軍(19970100)。家族主義、專業主義與創業--以華人企業為背景的探討。管理評論，16(1)，1-9。 延伸查詢 | | 20. | Hall, Richard H.(1968)。Professionalization and Bureaucratization。American Sociological Review，33(1)，92-104。 | | 21. | Fombrun, Charles、Shanley, Mark(1990)。What's in a Name? Reputation Building and Corporate Strategy。The Academy of Management Journal，33(2)，233-258。 | | 22. | Caminiti, S.(1992)。The Payoff from a Good Reputation。Fortune，10。 | | 23. | Cooper, D. J.、Hinings, B.、Greenwood, R.、Brown, J. L.(1996)。Sedimentation and Transformation in Organizational Change: The Case of Canadian Law Firms。Organization Studies，17(4)，623-647。 | | 24. | Greenwood, R.、Lachman, R.(1996)。Chang as an Underlying Theme in Professional Service Organizations: an Introduction。Organization Studies，17(4)，563-572。 | | 25. | Preece, S.、Fleisher, C.、Toccacelli, J.(1995)。Building a Reputation Along the Value Chain at Levi Strauss。Long Range Planning，28(6)，88-98。 | 會議論文| 1. | Zeithaml, Valarie A.(1981)。How Consumer Evaluation Processes Differ between Goods and Services。Marketing of Services Conference。Chicago, IL：American Marketing Association。186-190。 | | 2. | 林淑姬(1997)。服務類型與員工角色行為關係之探討。沒有紀錄。B3-3。 延伸查詢 | | 3. | 吳思華(1992)。服務業產業特質分析及其策略涵義。臺北。 延伸查詢 | 圖書| 1. | Schmenner, R. W.(1995)。Service Operations Management。Englewood Cliffs, NJ：Prentice-Hall。 | | 2. | Maister, D. H.(1993)。Managing the Professional Service Firm。New York, NY：Free Press。 | | 3. | Abbott, Andrew Delano(1988)。The System of Professions: An Essay on the Division of Expert Labor。University of Chicago Press。 | | 4. | Porter, Michael E.(1985)。Competitive Advantage: Creating and Sustaining Superior Performance。New York, NY：Schuster Inc.。 | | 5. | Williamson, Oliver E.(1996)。The Mechanisms of Governance。The Free Press。 | | 6. | Zeithaml, Valarie A.、Bitner, Mari Jo(1996)。Services Marketing。New York, NY：McGraw-Hill。 | | 7. | Mintzberg, H.、Quinn, J. B.(1996)。The Strategy Process: Concepts, Contexts, and Cases。Upper Saddle River, NJ。 | 圖書論文| 1. | Wilson, R.(1985)。Reputation in Games and Markets。Game-Theoretic Models of Bargaining。New York, NY：Cambridge University Press。 | |