| 期刊論文1. | 吳秀光、廖洲棚(2003)。運用資訊科技再造政府:以臺北市政府線上服務的推行為例。國家政策季刊,2(1),151-176。 延伸查詢 | 2. | 曾冠球(20040600)。基層官僚人員裁量行為之初探:以臺北市區公所組織為例。行政暨政策學報,38,95-140。 延伸查詢 | 3. | 廖洲棚(20000600)。電子化政府:便民服務自動化之基本運作型模暨推動方向之初探。人力發展,77,15-23。 延伸查詢 | 4. | Bekkers, V.、Zouridis, S.(1999)。Electronic Service Delivery in Public Administration: Some Trends in Issues。International Review of Public Administrative Science,65,183-195。 | 5. | Buckley, F.(2003)。E-service Quality and the Public Sector。Managing Service Quality,13(6),453-462。 | 6. | Hazlett, Shirley-Ann、Hill, F.(2003)。E-government: the Realities of Using IT to transform the Public Sector。Managing Service Quality,13(6),445-452。 | 7. | Moore, S. T.(1990)。Street-Level Policy Making: Characteristics of Decision and Policy in Public Welfare。American Review of Public Administration,20(3),192-209。 | 8. | Vinzant, J.、Crothers, L.(1996)。Street-Level Leadership: Rethinking the Role of Public Servants in Contemporary Governance。American Review of Public Administration,26(4),457-476。 | 9. | 朱斌妤(20000100)。電子化/網路化政府政策下行政機關生產力衡量模式與民眾滿意度落差之比較。管理評論,19(1),119-150。 延伸查詢 | 10. | 蕭乃沂、盧志山、趙文彬、賴怡君(20020300)。民眾使用網路報稅的評估:計劃行為理論觀點的初探。公共行政學報.政大,6,67-86。 延伸查詢 | 11. | Ajzen, Icek(1991)。The Theory of Planned Behavior。Organizational Behavior and Human Decision Processes,50(2),179-211。 | 12. | Taylor, Shirley、Todd, Peter A.(1995)。Understanding information technology usage: A test of competing models。Information Systems Research,6(2),144-176。 | 13. | Mathieson, Kieran(1991)。Predicting user intentions: comparing the technology acceptance model with the theory of planned behavior。Information Systems Research,2(3),173-191。 | 圖書1. | 史美強、Hummel, Ralph P.(1997)。官僚經驗:對現代組織方式之批評。臺北:五南圖書出版公司。 延伸查詢 | 2. | Fountain, Jane E.(2001)。Building the Virtual State: Information Technology and Institutional Change。Washington, DC:Brookings Institution Press。 | 3. | Heeks, Richard(2002)。Reinventing Government in the Information Age: International Practice in IT-Enabled Public Sector Reform。New York:Routledge。 | 4. | Holmes, Douglas(2001)。e.gov: e-business Strategies for Government。London:Nicholas Brealey Publishing。 | 5. | Vinzant, J.、Crothers, L.(1998)。Street-Level Leadership: Discretion and Legitimacy in Front-Line Public Service。Washington, D.C.:Georgetown University Press。 | 6. | Collins, Jim C.、齊若蘭(2002)。從A到A+:向上提升,或向下沉淪?企業從優秀到卓越的奧祕。臺北:遠流。 延伸查詢 | 7. | Bellamy, Christine、Taylor, John A.(1998)。Governing in the Information Age。Philadelphia:Open University Press。 | 8. | Gates, Bill、樂為良(1999)。數位神經系統--與思想等快的明日世界。臺北:商業周刊。 延伸查詢 | 9. | Rosenberg, M.、徐正光、黃順二(1979)。調查分析的邏輯。臺北:黎明。 延伸查詢 | 10. | Wilson, James Q.(1989)。Bureaucracy: What Government Agencies Do and Why They Do it?。Basic Books。 | 11. | Lipsky, Michael(1980)。Street-level bureaucracy: Dilemmas of the individual in public services。Russell Sage Foundation。 | 12. | 黃俊英(2000)。多變量分析。台北:中國經濟企業研究所。 延伸查詢 | 13. | 周文賢(2002)。多變量統計分析:SAS/STAT使用方法。智勝文化事業有限公司。 延伸查詢 | 14. | Fishbein, Martin、Ajzen, Icek(1975)。Belief, Attitude, Intention, and Behavior: An Introduction to Theory and Research。Addison-Wesley Publishing Company。 | 圖書論文1. | Heeks, R.、Davies, A.(2002)。Different Approaches to Information Reform。Reinventing Government in the Information Age: IT Enabled Public Sector Reform。New York:Routledge。 | 2. | Seneviratne, Sonal J.(1999)。Information Technology and Organizational Change in the Public Sector。Information Technology and Computer Applications in Public Administration: Issues and Trends。Hershey, PA:Idea Group Publishing。 | |