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題名：外表吸引力對跨性別親暱服務關係強度影響之研究
書刊名：商管科技季刊
作者：邱光輝 引用關係／吳碧珠 引用關係
作者(外文)：Chiu, Kuang-hui／Wu, Pi-chu
出版日期：2009
卷期：10:1
頁次：頁91-114
主題關鍵詞：關係強度；親暱關係；信任；可信任性；善意；承諾；顧客忠誠；跨性別；外表吸引力；Relationship strength；Intimate relationship；Trust；Credibility；Benevolence；Commitment；Customer loyalty；Cross-gender dyad；Physical attractiveness
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:36
  • 點閱點閱:83
期刊論文
1.張國忠、劉娜婷(20050900)。顧客關係規畫對顧客忠誠度效應影響之研究--以臺灣金融業為例。商管科技季刊，6(3)，491-514。new window  延伸查詢new window
2.Bove, L.、Johnson, L.(2002)。Predicting personal loyalty to a service worker。Australasian Marketing Journal，10(1)，24-35。  new window
3.Levinthal, D. A.、Fichman, M.(1988)。Dynamics of Interorganizational attachments: Auditor-Client Relationships。Administrative Science Quarterly，33(3)，345-369。  new window
4.Bove, Liliana L.、Johnson, Lester W.(2001)。Customer relationships with service personnel: Do we measure closeness, quality or strength?。Journal of Business Research，54(3)，189-197。  new window
5.Barnes, J. G.(1997)。Satisfaction: Examining the Nature of Relationships between Providers of Financial Services and Their Retail Customers。Psychology and Marketing，14(8)，765-790。  new window
6.Fischer, E.、Gainer, B.、Bristor, J.(1997)。The Sex of the Service Provider: Does it Influence Perceptions of Service Quality?。Journal of Retailing，73(3)，361-382。  new window
7.Price, L. L.,、Armould, E. J.(1999)。Commerical friendships: Service provider-client relationships in context。Journal of Marketing，63(4)，38-56。  new window
8.Koernig, S. K.、Page, A. L.(2002)。What if your dentist looked like Tom cruise? applying the match-up hypothesis to a service encounter。Psychology and Marketing，19(1)，91-110。  new window
9.Fiske, S. T.、Linville, P. W.(1980)。What does the schema concept buy us?。Personality and Social Psychology Bulletin，6，543-557。  new window
10.Bowen, J. T.、Shoemaker, S.(1998)。Loyalty: A strategic commitment。Cornell Hotel and Restaurant Administration Quarterly，39(1)，12-25。  new window
11.Caballero, Marjorie J.、Solomon, Paul J.(1984)。Effects of Model Attractiveness on Sales Response。Journal of Advertising，13(1)，17-23。  new window
12.Bullard, William R.、Shemwell, Donald J. Jr.、Cronin, J. Joseph Jr.(1994)。Relational Exchange in Services: An Empirical Investigation of Ongoing Customer Service-provider Relationships。International Journal of Service Industry Management，5(3)，57-68。  new window
13.Macintosh, Gerrard、Lockshin, Lawrence S.(1997)。Retail relationships and store loyalty: a multi-level perspective。International Journal of Research in marketing，14(5)，487-497。  new window
14.Sheth, Jagdish N.、Parvatiyar, Atul(1995)。Relationship Marketing in Consumer Markets: Antecedents and Consequences。Journal of the Academy of Marketing Science，23(4)，255-271。  new window
15.Smith, J. Brock(1998)。Buyer-seller Relationships: Bonds, Relationship Management, and Sex-Type。Canadian Journal of Administrative Sciences，15(1)，76-92。  new window
16.Beatty, S. E.、Mayer, M. L.、Coleman, J. E.、Reynolds, K. E.、Lee, J.(1996)。Customer-sales associate retail relationships。Journal of Retailing，72(3)，223-247。  new window
17.Garbarino, Ellen、Johnson, Mark S.(19990400)。The Different Roles of Satisfaction, Trust, and Commitment in Consumer Relationships。Journal of Marketing，63(2)，70-87。  new window
18.Spekman, R. E.(19880700)。Strategic supplier selection: Understanding long-term relationships。Business Horizons，31(4)，75-81。  new window
19.Anderson, Erin W.、Weitz, Barton(1989)。Determinants of continuity in conventional industrial channel dyads。Marketing Science，8(4)，310-323。  new window
20.Dwyer, F. Robert、Schurr, Paul H.、Oh, Sejo(1987)。Developing Buyer-Seller Relationships。Journal of Marketing，51(2)，11-27。  new window
21.Kumar, Nirmalya、Scheer, Lisa K.、Steenkamp, Jan-Benedict E. M.(1995)。The Effects of Perceived Interdependence on Dealer Attitudes。Journal of Marketing Research，32(3)，348-356。  new window
22.Moorman, Christine、Zaltman, Gerald、Deshpande, Rohit(1992)。Relationships between Providers and Users of Market Research: The Dynamics of Trust within and between Organizations。Journal of Marketing Research，29(3)，314-328。  new window
23.Smith, J. Brock(1998)。Buyer-seller relationships: Similarity, relationship management, and quality。Psychology & Marketing，15(1)，3-21。  new window
24.Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science，23(4)，236-245。  new window
25.Anderson, James C.、Narus, James A.(1990)。A model of distributor firm and manufacturer firm working partnerships。Journal of Marketing，54(1)，42-58。  new window
26.Brown, Jacqueline Johnson、Reingen, Peter H.(1987)。Social Ties and Word-of-Mouth Referral Behavior。Journal of Consumer Research，14(3)，350-362。  new window
27.Foster, Brian D.、Cadogan, John W.(2000)。Relationship selling and customer loyalty: An empirical investigation。Marketing Intelligence & Planning，18(4)，185-199。  new window
28.Ganesan, Shankar(1994)。Determinants of long-term orientation in buyer-seller relationships。Journal of Marketing，58(2)，1-19。  new window
29.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing，58(3)，20-38。  new window
30.Bem, Sandra L.(1981)。Gender Schema Theory: A Cognitive Account of Sex Typing。Psychological Review，88(4)，354-364。  new window
31.Bitner, Mary Jo(1992)。Servicescapes: The Impact of Physical Surroundings on Customers and Employees。Journal of Marketing，56(2)，57-71。  new window
32.Rempel, John K.、Holmes, John G.、Zanna, Mark P.(1985)。Trust in Close Relationships。Journal of Personality and Social Psychology，49(1)，95-112。  new window
33.黃識銘、余泰魁(20060700)。關係連結與未來關係互動之研究--關係品質中介效果。管理與系統，13(3)，265-292。new window  延伸查詢new window
34.林金盾(2002)。人類的費洛蒙－異性相吸的道理。科學教育月刊，250，46-56。  延伸查詢new window
35.Beetles, A.,、Crane A.(2005)。Mapping out the field of gender and buyer-seller relationships: Developing a new perspective。Journal of Marketing Management，21，231-250。  new window
36.Bove, L. L.,、Smith, A. D.(2006)。Relationship strength between a customer and service worker: Does gender dyad matter?。Services Marketing Quarterly，27(3)，17-34。  new window
37.De Wulf K.、Odekerken-Schröder G.(2002)。Assessing the impact of a retailer’s relationship efforts on consumers’ attitudes and behavior。Journal of Retailing and Consumer Services，10(2)，95-108。  new window
38.Ellis, K. L.,、Beatty, S. E.(1995)。Customer relationships with retail salespeople: A conceptual model and propositions。Advances in Consumer Research，22，594-598。  new window
39.Fine, L.,、Pullins, E. B.(1998)。Peer mentoring in the industrial sales force: An exploratory investigation of men and women in developmental relationships。Journal of Personal Selling and Sales Management，18(4)，89-103。  new window
40.McElroy, J.,、DeCarol, E.(1999)。Physical attractiveness on cognitive evaluations of saleswomen's performance。Joumal of Marketing Theory and Practice，7(1)，84-100。  new window
41.Nielson, C. C.(1998)。An empirical examination of the role of ‘‘closeness’’ in industrial buyer-seller relationships。European Journal of Marketing，32(5)，441-463。  new window
42.Palmer, A.,、Bejou, D.(1994)。Buyer-seller relationships: A conceptual model and empirical investigation。Journal of Marketing Management，10(6)，495-512。  new window
43.Palmer, A.,、Bejou, D.(1995)。The effects of gender on the development of relationships between clients and financial advisors。International Journal of Bank Marketing，13(3)，18-27。  new window
44.Pullins, E. B., Reid, D. A.,、Plank, R. E.(2004)。A global review of purchasing and supply。Journal of Supply Chain Management，40(3)，40-48。  new window
45.Riger, S.,、Gilligan, P.(1980)。Women in management: An exploration of competing paradigms。American Psychologist，35(10)，902-910。  new window
46.Rogers, E. M.,、Bhowmik, D. K.(1970)。Homophily-hetrophily: Relational concepts for communication research。Public Opinion Quarterly，34(4)，523-538。  new window
47.Shemwell, D. J.、Cronin, J. J.(1995)。Trust and commitment in customer/service provider relationships: An analysis of differences across service types and between sexes。Journal of Customer Service Marketing Management，1(2)，65-75。  new window
48.Solnick, S. J.、Schweitzer, M. E.(1999)。The influence of physical attractiveness and gender on ultimatum game decisions。Organizational behavior and human decision processes，79(3)，199-215。  new window
49.Vanwesenbeeck, I., Van Zessen, G., Ingham, R., Jaramazovic, E.,、Stevens, D.(1999)。Factors and processes in heterosexual competence and risk: An integrated review of the evidence。Psychology and Health，14(1)，25-50。  new window
會議論文
1.Zeithaml, Valarie A.(1981)。How Consumer Evaluation Processes Differ between Goods and Services。Marketing of Services Conference。Chicago, IL：American Marketing Association。186-190。  new window
2.Smith, J. B.,、Bejou, D.(1995)。Sex differ ences in relationship management: An exploratory analysis。Melbourne, Australia。  new window
研究報告
1.Gummesson, E.(1990)。The part-time marketer。  new window
2.Soni P. K. Wilson D. T.、O’Keeffe M.(1996)。Beyond customer satisfaction: Customer commitment。The Pennsylvania State University。  new window
圖書
1.Webster, Frederick E. Jr.、Wind, Yoram(1972)。Organizational Buying Behavior。Englewood Cliffs, NJ：Prentice-Hall。  new window
2.Barnes, J. G.(2001)。Secrets of customer relationship management。McGraw-Hill。  new window
3.邱皓政(2008)。量化研究法（一）：研究設計與資料處理。臺北市：雙葉書廊有限公司。  延伸查詢new window
4.Etzel, M. J.、Walker, B. J.、Stanton, W. J.(2001)。Marketing Management。McGraw-Hill。  new window
5.Lovelock, Christopher、Wright, Lauren(1999)。Principles of Service Marketing and Management。Prentice Hall。  new window
6.Levinson, D. J.、Darrow, C. N.、Klein, E. B.、Levinson, M. H.、McKeen, B.(1978)。The Seasons of Man's Life。New York, NY：A. A. Knopf。  new window
7.Jackson, Barbara B.(1985)。Winning and Keeping Industrial Customers: The Dynamics of Customer Relationships。Lexington, MA：D. C. Heath and Company。  new window
8.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
9.Byrne, D.(1971)。The attractive paradigm。NY。  new window
10.DeLamater, J. D.、Myers, D. J.(2007)。Social psychology。Belmont, CA：Wadsworth。  new window
11.Green, H. C.(2006)。Trust-based selling。NY。  new window
12.Gummesson, E.(2006)。Total relationship marketing (2nd ed.)。Oxford。  new window
13.Halinen, A.(1996)。Service quality in professional business services: A relationship approach。Advances in services marketing and management: Research and practice。London。  new window
14.McCracken, G.(1995)。Big hair: A journey into the transformation of self。Toronto, Canada。  new window
15.Peppers, D.,、Rogers, M.(2004)。Managing customer relationships。NJ。  new window
16.Reingen, P. H., Gresham, L. G.,、Kernan, J. B.(1980)。Behavioral consequences of the physical attractiveness stereotype in personal selling。Marketing in the 80’s。Chicago。  new window
17.Ridley, C. A.,、Avery, A. W.(1997)。Social network influence on the dyadic relationship。Social exchange in developing relationships。NY。  new window
圖書論文
1.Taylor, S. E.、Crocker, J. L.(1981)。Schematic Bases of Social Information Processing。Social Cognition: The Qntario Symposium。Hillsdale, NJ：Lawerence Erlbaum Associates。  new window
2.Tajfel, Henri、Turner, John C.(1979)。An Integrative Theory of Intergroup Conflict。The Social Psychology of Intergroup Relations。Brooks/Cole。  new window
 
 
 
 
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