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A.(1999)。An Integrative Taxonomy of Intellectual Capital: Measuring the Stock and Flow of Intellectual Capital Components in the Firm。International Journal of Technology Management,18(5-8),562-575。 | 25. | Roos, Göran、Roos, Johan(1997)。Measuring your Company's Intellectual Performance。Long Range Planning,30(3),413-426。 | 26. | Luo, Xueming、Bhattacharya, C. B.(2006)。Corporate Social Responsibility, Customer Satisfaction, and Market Value。Journal of Marketing,70(4),1-18。 | 27. | Vogel, Verena、Evanschitzky, Heiner、Ramaseshan, B.(2008)。Customer equity drivers and future sales。Journal of Marketing,72(6),98-108。 | 28. | Branco, Manuel Castelo、Rodrigues, Lúcia Lima(2006)。Corporate social responsibility and resource-based perspectives。Journal of Business Ethics,69(2),111-132。 | 29. | Collier, J.、Esteban, R.(2007)。Corporate social responsibility and employee commitment。Business Ethics: A European Review,16(1),19-33。 | 30. | Davis, Keith(1973)。The Case for and Against Business Assumption of Social Responsibilities。The Academy of Management Journal,16(2),312-322。 | 31. | Porter, Michael Eugene、Kramer, Mark R.(2002)。The Competitive Advantage of Corporate Philanthropy。Harvard Business Review,80(12),56-68。 | 32. | Porter, Michael E.、Kramer, Mark R.(2006)。Strategy and society。Harvard Business Review,84(12),78-92。 | 33. | Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review,72(2),164-174。 | 34. | Grant, Robert M.(1996)。Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration。Organization Science,7(4),375-387。 | 35. | Gardberg, Naomi A.、Fombrun, Charles J.(2006)。Corporate citizenship: creating intangible assets across institutional environments。Academy of Management Review,31(2),329-346。 | 36. | Bhattacharya, Chitrabhan B.、Sen, Sankar(2003)。Consumer-company identification: A framework for understanding consumers' relationships with companies。Journal of Marketing,67(2),76-88。 | 37. | Maignan, I.、Ferrell, O. C.(2000)。Measuring corporate citizenship in two countries: The case of the United States and France。Journal of Business Ethics,23(3),283-297。 | 38. | 沈中華、張元(20080900)。企業的社會責任行為可以改善財務績效嗎?--以英國FTSE社會責任指數為例。經濟論文,36(3),339-385。 延伸查詢 | 39. | 廖婉鈞、林月雲、虞邦祥(20090400)。知覺組織利害關係人重要程度與組織績效之關係:企業責任作為之中介效果。管理學報,26(2),213-231。 延伸查詢 | 40. | Lindgreen, A.、Swaen, V.、Johnston, W. J.(2009)。Corporate social responsibility: An empirical investigation of US organizations。Journal of Business Ethics,85(2),303-323。 | 41. | Windsor, D.(2006)。Corporate social responsibility: Three key approaches。Journal of Management Studies,43(1),93-114。 | 學位論文1. | 宋騰珷(2009)。企業社會責任與智慧資本對企業價值之影響--以台灣地區銀行業為例(碩士論文)。輔仁大學。 延伸查詢 | 2. | 郭家成(2010)。台灣金融服務業之企業社會責任策略研究(碩士論文)。國立台北科技大學。 延伸查詢 | 3. | 詹雅霖(2009)。環境意識、綠色價值鏈、綠色智慧資本及其績效關聯性之研究:以台灣製造業為例(碩士論文)。淡江大學。 延伸查詢 | 4. | 藍麗琪(2008)。企業社會責任與財務績效--台灣花旗與玉山金控個案比較分析(碩士論文)。國立臺北大學。 延伸查詢 | 5. | 王意婷(2010)。從顧客關係管理與企業社會責任探討企業的永續經營(碩士論文)。國立東華大學,花蓮。 延伸查詢 | 圖書1. | 林傑斌、林川雄、劉明德(2005)。SPSS12統計建模與分析程式。臺北:文魁行銷份有限公司。 延伸查詢 | 2. | 經濟部技術處。智慧資本管理。臺北:華泰文化事業股份有限公司。 延伸查詢 | 3. | 經濟部投資業務處(2010)。中小企業如何實踐企業社會責任--歐洲經驗之借鏡。 延伸查詢 | 4. | 葉立誠(2007)。研究方法與論文寫作。臺北:千華數位文化股份有限公司。 延伸查詢 | 5. | 臺灣企業永續發展協會(2009)。企業環境報告書全球最新發展現況。 延伸查詢 | 6. | 臺灣企業社會責任協會(2007)。中國銀行業金融機構企業社會責任指引。 延伸查詢 | 7. | 遠見雜誌(2007)。第二屆企業社會責任獎金融業。 延伸查詢 | 8. | Jeucken, M.(2001)。Sustainable Finance and Banking: The Financial Sector and the Future of the Planet。London:Earthscan。 | 9. | Rust, R. T.,、Zeithaml, V. A.、K. N. Lemon.(2000)。Driving Customer Equity: How Customer Lfetime Value Is Reshaping Corporate Strategy。New York:The Free Press。 | 10. | 錢為家(2009)。企業社會責任實務全書。台北:商周。 延伸查詢 | 11. | Epstein, M. J.(2008)。Making sustainability work: Best practices in managing and measuring corporate social, environmental, and economic impacts。San Francisco:Berrett-Koehler Publishers。 | 12. | Baran, R. J.、Galka, R. J.、Strunk, D. P.(2008)。Principles of customer relationship management。Mason, Ohio:Thomson-South-Western。 | 13. | Rust, R. T.、Lemon, K. N.、Narayandas, D.(2005)。Customer equity management。New Jersey:Person Prentice Hall。 | 14. | 陳美純(2002)。智慧資本--理論與實務。滄海文化。 延伸查詢 | 15. | 張紹勳(2004)。研究方法。臺北:滄海書局。 延伸查詢 | 16. | 周文賢(2000)。多變量統計分析:SAS/STAT使用方法。臺北:智勝文化事業有限公司。 延伸查詢 | 17. | Sullivan, Patrick H.(2000)。Value-Driven Intellectual Capital: How to Convert Intangible Corporate Assets Into market Value。New York, NY:John Wiley & Sons, Inc.。 | 18. | Elkington, John(1997)。Cannibals with forks: The triple bottom line of 21st century business。Capstone Publishers。 | 19. | 吳明隆(2009)。SPSS操作與應用:問卷統計分析實務。五南圖書出版股份有限公司。 延伸查詢 | 20. | 陳正昌、程炳林、陳新豐、劉子健(2008)。多變量分析方法--統計軟體應用。五南。 延伸查詢 | 21. | 高希均、林宜諄(2008)。企業社會責任入門手冊。台北市:天下遠見。 延伸查詢 | 22. | Bowen, H. R.(1953)。Social Responsibility of the Businessman。New York:Harper and Row。 | 23. | 陳順宇(2005)。多變量分析。華泰文化事業股份有限公司。 延伸查詢 | 24. | 榮泰生(2007)。AMOS與研究方法。臺北市:五南。 延伸查詢 | 其他1. | 中國信託金融控股公司(2011)。企業社會責任,http://www.chinatrustgroup.com.tw/care_index.html。 延伸查詢 | 2. | 富邦金控(2005)。企業公民理念,http://www.fubon.com/financial/citizenship/000citizenship_01.htm?ctype=B&cid=footmenu&oid=citizenship。 | 圖書論文1. | Stone, M.、Woodstock, N.(2001)。Defining CRM and Assessing Its Quality。Successful Customer Relationship Marketing。London:Kogan Page。 | |
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