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題名：An Analysis of Service Quality, Customer Satisfaction and Customer Loyalty of Commercial Swim Clubs in Taiwan
書刊名：弘光人文社會學報
作者：劉怡君／陳敦禮
作者(外文)：Liu, Yi-chin／Chen, Tun-li
出版日期：2012
卷期：15
頁次：頁133-154
主題關鍵詞：服務品質；顧客滿意度；顧客忠誠度；游泳池；Service quality；Customer satisfaction；Customer loyalty；Swimming club
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:0
  • 點閱點閱:94
期刊論文
1.Chan, C. C.(2002)。Feasibility Study of School Swimnung Pool Been Privatized。Bimonthly of school physical education，12(2)，11-17。  new window
2.Chen, F. T.(2001)。How to Promote Students’ Swimming Skill。Bimonthly of School Physical Education，11(4)，13-15。  new window
3.Hsieh, C. C.(2002)。Rehabilitation Result of Swimming for Disabilities Student。Century of National Education，203，33-37。  new window
4.Li, Y. C.(1997)。Analysis the Case of Developing BOT。Journal of construction technology management，32，26-32。  new window
5.Liao, C. L.、Chen, T. T.(1999)。To Analysis Individual Company Identify With Public Construction Mode。China Road Federation，38(1)，21-32。  new window
6.Oliver, R. L.(1993)。Cognitive Affective and Attribute Based of the Satisfaction Response。Journal of Consumer Research，20(4)，418-430。  new window
7.Tang, C. H.(2001)。Guide of Swimming Entering。National Taipei University of Physical Education，2，31。  new window
8.Yu, H. C.(1993)。Public Pool Management。National Physical Education Seasonal Journal，26(1)，86-89。  new window
9.Bitner, MJ.(1990)。Evaluation Service Encounters: The Effect of Physical Surroundings and Employee Respones。Journal of Marketing，54，69-82。  new window
10.Price, Linda L.、Arnould, Eric J.(1999)。Commercial Friendships: Service Provider-Client Relationships in Context。Journal of Marketing，63(4)，38-56。  new window
11.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
12.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing，56(3)，55-68。  new window
13.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science，12(2)，125-143。  new window
學位論文
1.Hsu, C. J.(2001)。The Study of Considering Factors for Consumers to Choosing Swimming Pool and Price Elasticity of Pool(碩士論文)。National Taiwan College of Physical education，Taichung, Taiwan。  new window
2.Huang, H. B.(2003)。The Correlational Study on Members’ Participating Motivation, Customer Satisfaction and Loyalty about Health and Fitness Club-A Case Study of Gold’s Gym Health and Fitness Club(碩士論文)。Nanhua University，Chiayi, Taiwan。  new window
3.Huang, W. S.(2005)。Effects of Long-term Swimming Ttraining on Disabilities People Adapt Life(碩士論文)。National Taiwan Normal University of Physical Education，Taipei, Taiwan。  new window
4.Hung, W. P.(2004)。The Effects of Swimming Intervention for Children with Asthma(碩士論文)。National Taipei University of Physical Education，Taipei, Taiwan。  new window
5.Lim, S. J.(2006)。The Influence of Service Quality on Customer Satisfaction, Attitudinal Loyalty, and Behavioral Future Intentions for Participation of Fitness Centers in South Korea: A Structural Equation Modeling Approach(博士論文)。United States Sports Academy，Alabama, USA。  new window
6.Min, T. X.(2001)。Developing a Value Model for CRM(博士論文)。National Central University，Taipei, Taiwan。  new window
7.Wu, C. M.(2005)。A Survey of Quality of Service, Satisfaction, and Loyalty in Members of Fitness Center-An Example of Ebullient Fitness Center(碩士論文)。Taipei Physical Education College，Taipei, Taiwan。  new window
圖書
1.Anton, J.(1996)。Customer Relationship Management: Making Hard Decisions with soft Numbers。New York：Prentice Hall, Inc。  new window
2.Chen, H. Y.(2000)。The Research of Citizen Having Exercise in Taiwan。Taiwan, Taipei：Fu-Jen University publishing。  new window
3.Cheng, H. T.(1981)。Swimming。Taiwan, Taipei：Jian-Xing Publication。  new window
4.Hoeger, W. W. K.、Hoeger, S. A.(2002)。Principles and Lab for Fitness and Wellness。Belmont：Thomson Learning。  new window
5.Hsu, T. K.(2003)。Customer Psychology。Taiwan, Taipei：Dong-Hua Book store。  new window
6.Kalakota, R.、Robinson, M.(1990)。E-Business: Roadmap of Success。U.S.A.：Mary T. O’ Brien。  new window
7.Liao, M. L.(2003)。Research on Recreational Attraction, Service Quality, Tourists1 satisfaction, and Loyalty of the Tong-Fon Bike way Green Corridor。Chiayi, Taiwan：Nanhua University。  new window
8.Sports Department of Ministry of Education(1983)。Swimming。Taipei：Ministry of Education of Taipei City。  new window
9.Sports Department of Ministry of Education(2006)。The plan of promoting students’ swimming skill in 2006。Taipei：Ministry of Education of Taipei City。  new window
10.Teng, T. C.(2004)。Fitness Education。Taiwan, Taipei：Shta Book Store。  new window
11.Wen, C. H.(2003)。Swimming Guide for Senior。Taiwan, Taipei：Da-Zhan Publication。  new window
12.Zeithaml, Valarie A.、Bitner, Mari Jo(1996)。Services Marketing。New York, NY：McGraw-Hill。  new window
 
 
 
 
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