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題名:溫泉旅館服務人員工作負荷、情緒勞務及身心健康關係之探討--以北投地區為例
書刊名:旅遊健康學刊
作者:陳建和 引用關係高心儀
作者(外文):Chen, ChienhoKao, Hsin Yi
出版日期:2017
卷期:16:1
頁次:頁51-64
主題關鍵詞:工作負荷情緒勞務身心健康WorkloadEmotional laborHealth
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:11
  • 點閱點閱:10
期刊論文
1.O'Neill, John W.、Davis, Kelly(2011)。Work stress and well-being in the hotel industry。International Journal of Hospitality Management,30(2),385-390。  new window
2.張良漢(20060400)。金融從業人員工作壓力、休閒調適及身心健康狀況之研究。Asian Journal of Management and Humanity Sciences,1(1),161-174。  延伸查詢new window
3.劉翠華、李銘輝、余守媚(20090600)。溫泉旅館員工作壓力、性別歧視知覺與生涯轉換傾向關係之研究。臺灣觀光學報,6,47-64。new window  延伸查詢new window
4.王恩普、李承翰、賴世國(20131200)。工作價值觀與工作壓力之研究--以高雄地區的國際觀光旅館為例。運動休閒管理學報,10(4),32-44。new window  延伸查詢new window
5.Pienaar, J.、Willemse, S. A.(2008)。Burnout, engagement, coping and general health of service employees in the hospitality industry。Tourism Management,29(6),1053-1063。  new window
6.Healy, C. M.、McKay, M. F.(2000)。Nursing stress: the effects of coping strategies and job satisfaction in a sample of Australian nurses。Journal of Advanced Nursing,31(3),681-688。  new window
7.Kim, Hyun Jeong(2008)。Hotel Service Providers' Emotional Labor: The Antecedents and Effects on Burnout。International Journal of Hospitality Management,27(2),151-161。  new window
8.Baka, L.(2015)。Does job burnout mediate the negative effects of job demands on mental and physical health in group of teachers? Testing the energetic process of job demands-resources model。International Journal of Occupational Medicine and Environmental Health,28(2),335-346。  new window
9.Faulkner, B.、Patiar, A.(1997)。Workplace induced stress among operational staff in the hotel industry。International Journal of Hospitality Management,16(1),99-117。  new window
10.Burke, R. J.(2003)。Hospital restructuring, workload, and nursing staff satisfaction and work experiences。Health Care Manager,22(2),99-107。  new window
11.Gandek, B.、Ware, J. E.、Aaronson, N. K.、Apolone, G.、Bjorner, J. B.、Bullinger, M.、Brazier, J. E.、Prieto, L.(1998)。Cross-validation of item selection and scoring for the SF-12 health survey in nine countries: Results from the IQOLA Project。Journal of Clinical Epidemiology,51(11),1171-1178。  new window
12.Karatepe, O. M.、Beirami, E.、Bouzari, M.、Safavi, H. P.(2014)。Does work engagement mediate the effects of challenge stressors on job outcomes? Evidence from the hotel industry。International Journal of Hospitality Management,36,14-22。  new window
13.Jung, H. S.、Yoon, H. H.(2013)。Is the individual or the organization the cause of hotel employees' stress? A longitudinal study on differences in role stress between subjects。International Journal of Hospitality Management,33,494-499。  new window
14.Houkes, I.、Janssen, P. M.、Jonge, J. D.、Bakker, A. B.(2003)。Specific determinants of intrinsic work motivation, emotional exhaustion and turnover intention: A multisample longitudinal study。Journal of Occupational and Organizational Psychology,76,427-450。  new window
15.Hon, H. Y.、Chan, W. H.、Lu, L.(2013)。Overcoming work-related stress and promoting employee creativity in hotel industry: The role of task feedback from supervisor。International Journal of Hospitality Management,33,416-424。  new window
16.Lee, G.、Kim, T.、Shin, S. H.、Oh, I. K.(2012)。The managed heart: The structural analysis of the stressor-strain relationship and customer orientation among emotional labor workers in Korean hotels。International Journal of Hospitality Management,31(4),1067-1082。  new window
17.Koc, E.、Bozkurt, G. A.(2017)。Hospitality employees' future expectations: dissatisfaction, stress, and burnout。International Journal of Hospitality & Tourism Administration,18(4),1-15。  new window
18.McNamara, M.、Bohle, P.、Quinlan, M.(2011)。Precarious employment, working hours, work-life conflict and health in hotel work。Applied Ergonomics,42,225-232。  new window
19.Lee, J. H. J.、Ok, C. M.(2014)。Understanding hotel employees' service sabotage: Emotional labor perspective based on conservation of resources theory。International Journal of Hospitality Management,36,176-187。  new window
20.Lee, J. H.、Ok, C.(2012)。Reducing burnout and enhancing job satisfaction: Critical role of hotel employees' emotional intelligence and emotional labor。International Journal of Hospitality Management,31(4),1101-1112。  new window
21.Lee, K. H.、Choo, S. W.、Hyun, S.(2016)。Effects of recovery experiences on hotel employees' subjective well-being。International Journal of Hospitality Management,52,1-12。  new window
22.Sanders, R.(2013)。The health care initiative for emotional lab ours。International Journal of Academic Research Part B,5(2),87-91。  new window
23.Ozge, T.、Mahmut, A.(2013)。The role of lack of reciprocity, supervisory support, workload, and work-family conflict on exhaustion: Evidence from physicians。Psychology, Health & Medicine,18(5),564-575。  new window
24.Naik, S.、Sankaranarayanan, K. G.(2014)。Occupational stress and stress management in hospitality industry。A Journal of Radix International Educational and Research Consortium,3(6),233-241。  new window
25.Wan, Y. K.(2013)。Work stress among casino industry supervisors in Macao casinos。International Journal of Hospitality & Tourism Administration,14(2),179-201。  new window
26.Ware J. E.、Kosinski, M.、Keller, S. D.(1996)。A 12-item short form health survey: Construction of scales and preliminary test of reliability and validity。Medical care,34(3),220-233。  new window
27.Tharakan, Y. G.(2011)。Youth's perception of SPA for health and wellness--A case study。International Journal of Hospitality & Tourism Systems,4(2),47-59。  new window
28.Tayfur, O.、Arslan, M.(2013)。The role of lack of reciprocity, supervisory support, workload, and work-family conflict on exhaustion: Evidence from physicians。Psychology, Health & Medicine,18(5),564-575。  new window
29.Weng, P. Y.、Chiang, Y. C.(2014)。Psychological restoration through indoor and outdoor leisure activities。Journal of Leisure Research,46(2),203-217。  new window
30.Grandey, Alicia A.(2000)。Emotion regulation in the workplace: a new way to conceptualize emotional labor。Journal of Occupational Health Psychology,5(1),95-110。  new window
31.Chu, Kay Hei-Lin、Murrmann, Suzanne K.(2006)。Development and validation of the hospitality emotional labor scale。Tourism Management,27(6),1181-1191。  new window
32.Kruml, S. M.、Geddes, D.(2000)。Exploring the dimensions of emotional labor: the heart of Hochschild's work。Management Communication Quarterly,14(1),8-49。  new window
33.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
34.Spector, P. E.、Jex, S. M.(1998)。Development of Four Self-Report Measures of Job Stressors and Strain: Interpersonal Conflict at Work Scale, Organizational Constraints Scale, Quantitative Workload Inventory, and Physical Symptoms Inventory。Journal of occupational health psychology,3(4),356-367。  new window
35.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。  new window
36.Chu, K. H.、Baker, M. A.、Murrmann, S. K.(2012)。When we are onstage, we smile: The effects of emotional labor on employee work outcomes。International Journal of Hospitality Management,31(3),906-915。  new window
37.Lam, W.、Chen, Z.(2012)。When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory。International Journal of Hospitality Management,31(1),3-11。  new window
研究報告
1.交通部觀光局(2016)。2015年國人旅遊狀況調查。  延伸查詢new window
2.行政院主計處(2016)。2015年薪資與生產力統計年報。  延伸查詢new window
學位論文
1.Adelmann, P. K.(1989)。Emotional Labor and Employee Well Being(博士論文)。University of Michigan,Ann Arbor, MI。  new window
圖書
1.邱皓政(2011)。結構方程模式。臺北市:雙葉書廊有限公司。  延伸查詢new window
2.Gryna, F. M.(2004)。Work Overload!: Redesigning Jobs to Minimize Stress and Burnout。Wisconsin:ASQ Quality Press。  new window
3.Hochschild, A. R.(1983)。The Managed Hhearth: Commercialization of Human Feeling。Berkeley, CA:University of California Press。  new window
4.Bentler, P. M.、Wu, E. J. C.(1993)。EQS/Windows user's guide。Los Angeles, CA:BMDP Statistical Software。  new window
5.張紹勳(2001)。研究方法。滄海書局。  延伸查詢new window
6.黃芳銘(2004)。結構方程模式:理論與應用。五南。  延伸查詢new window
 
 
 
 
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