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題名:餐旅業行銷管理:理論與實務
作者:郭春敏陳細鈿
出版日期:2013
出版項:新北:揚智文化
集叢:餐飲旅館系列
ISBN:9789862981146
主題關鍵詞:餐旅管理行銷管理
學門:管理學
資料類型:專書
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
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  • 共同引用共同引用:0
  • 點閱點閱:8
期刊論文
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2.Rice, R. E.、Katz, J. E.(2003)。Comparing internet and mobile phone usage: digital divides of usage, adoption, and dropouts。Telecommunications Policy,27(8/9),597-623。  new window
3.江存仁、張瑞玲(20061200)。體驗行銷之策略管理研究:以誠品書店為焦點。績效與策略研究,3(2),175-193。new window  延伸查詢new window
4.McColl-Kennedy, J. R.、White, T.(1997)。Service provider training programs at odds with customer requirements in five star hotels。Journal of Services Marketing,11(4),249-264。  new window
5.陳悅琴、張毓奇(20090300)。熱門甜品之病毒式行銷、消費體驗與幸福感之研究。行銷評論,6(1),55-85。new window  延伸查詢new window
6.方世榮(20021200)。國際行銷通路關係管理的探討。臺大管理論叢,13(1),97-125。new window  延伸查詢new window
7.Evans, J. R.、Laskin, R. L.(1994)。The relationship marketing process : a conceptualization and application。Industrial Marketing Management,23(5),439-452。  new window
8.Kriegl, U.(2000)。International hospitality management identifying important skills and effective training。The Cornell Hotel and Restaurant Administration Quarterly,41(2),67-71。  new window
9.Silverberg, Kenneth E.、Backman, Sheila J.、Backman, Kenneth F.(1996)。A preliminary investigation into the psychographics of nature-based travelers to the southeastern United States。Journal of Travel Research,35(2),19-28。  new window
10.Aaker, David A.、Shansby, Gary J.(1982)。Positioning Your Product。Business Horizons,25(3),56-62。  new window
11.余朝權、林聰武、王政忠(19981200)。網路行銷之類別與時機。大葉學報,7(1),1-11。new window  延伸查詢new window
12.吳萬益(20060300)。行銷活動的內涵。科學發展月刊,399,34-41。  延伸查詢new window
13.Rigby, D. K.、Reichheld, F. F.、Schefter, P.(2002)。Avoid the Four Perils of CRM。Harvard Business Review,80(2),101-109。  new window
14.Chakravarthy, B. S.、Perlmutter, H. V.(1985)。Strategic planning for a global business。Columbia Journal of World Business,20(2),3-10。  new window
15.劉聰仁、林孟正(20111200)。餐券銷售網站的顧客接受行為模式分析。行銷評論,8(4),503-518。new window  延伸查詢new window
16.Wind, Y.(1978)。Issues and advances in segmentation research。Journal of Marketing Research,15(3),317-337。  new window
17.Reichheld, Frederick F.、Sasser, W. Earl Jr.(1990)。Zero defection: Quality comes to services。Harvard Business Review,68(5),105-111。  new window
18.Morrison, A. J.、Roth, Kendall(1992)。A taxonomy of business-level strategies in global industries。Strategic Management Journal,13(6),399-417。  new window
19.盧偉斯(19990600)。事業生涯發展系統的規劃與管理。行政管理學報,2,145-162。  延伸查詢new window
20.Peppers, Don、Rogers, Martha、Dorf, Bob(1999)。Is Your Company Ready for One-To-One Marketing?。Harvard Business Review,77(1),151-160。  new window
21.Simon, F. L.(1992)。Marketing Green Products in the Triad。The Columbia Journal of World Business,27(3/4),268-285。  new window
22.Tas, R. F.(1983)。Competencies important for hotel manager trainees。The Cornell Hotel and Restaurant Administration Quarterly,29(2),41-43。  new window
23.Hart, C. W. L.、Heskett, J. L.、Sasser, W. E. Jr.(1990)。The Profitable Art of Service Recovery。Harvard Business Review,68(4),148-156。  new window
24.王一芝(2011)。天使與魔鬼:540個現場裡的精采個案。遠見雜誌,304。  延伸查詢new window
25.李翠玉(20060100)。獨在異鄉為「異/客」:卡斯楚華人移民二部曲之跨文化接待。中外文學,34(8)=404,65-85。new window  延伸查詢new window
26.紀璟琳、羅婷薏(20100800)。如何透過網路行銷增加休閒運動網站瀏覽量。大專體育,109,53-58。new window  延伸查詢new window
27.陳建成(2007)。資管論壇:淺談客戶關係管理。PC Office雜誌,23-30。  延伸查詢new window
28.陳彥淳(20090200)。二千億早餐市場的戰爭--連鎖品牌擠壓,傳統早餐店用人情味殺出重圍。財訊,323,220-221。  延伸查詢new window
29.陳筱瑀、葉秀煌(20100600)。銀髮族健康產業現況與未來趨勢之探究。嶺東體育暨休閒學刊,8,155-163。new window  延伸查詢new window
30.黃秀美(1992)。台灣不當待宰的羔羊。管理雜誌,7,138-148。  延伸查詢new window
31.Coviello, N. E.、Brodie, R. J.、Munro, H. J.(1997)。Understanding contemporary marketing: Development of a classification scheme。Journal of Marketing Management,13(6),501-522。  new window
32.Kamakura, W.、Mela, C. F.、Ansari, A.、Bodapati, A.、Fader, P.、Iyengar, R.、Naik, P.、Neslin, S.、Sun, B.、Verhoef, P. C.、Wedel, M.、Wilcox, R.(2005)。Choice Models and Customer Relationship Management。Marketing Letters,16(3),279-291。  new window
33.Kolter. P.(1992)。Marketing's new paradigm: What's really happen out there。Planning Review,20(3),51-52。  new window
34.Porter, M. E.(1996)。What is Strategy。Harvard Business Review,74(6),61-78。  new window
35.Douglas, Susan P.、Samuel, Craig C.、Keegan, Warren(1982)。Approaches to assessing international marketing opportunities for small- and medium-sized companies。Columbia Journal of World Business,17(3),26-32。  new window
36.傅士珍(20060100)。德希達與「悅納異已」。中外文學,34(8)=404,87-106。new window  延伸查詢new window
37.Heskett, James L.、Jones, Thomas O.、Loveman, Gary W.、Sasser, W. Earl Jr.、Schlesinger, Leonard A.(1994)。Putting the Service-Profit Chain to Work。Harvard Business Review,72(2),164-174。  new window
38.Berry, Leonard L.(1995)。Relationship Marketing of Services: Growing Interest, Emerging Perspectives。Journal of the Academy of Marketing Science,23(4),236-245。  new window
39.Ansoff, Harry Igor(1957)。Strategies for Diversification。Harvard Business Review,35(5),113-124。  new window
40.Schmitt, Bernd(1999)。Experiential Marketing。Journal of Marketing Management,15(1-3),53-67。  new window
41.Smith, Wendell R.(1956)。Product differentiation and market segmentation as alternative marketing strategies。Journal of Marketing,21(1),3-8。  new window
42.Donovan, Robert J.、Rossiter, John R.(1982)。Store atmosphere: An environmental psychology approach。Journal of Retailing,58(1),34-57。  new window
43.Kelley, Scott W.、Hoffman, K. Douglas、Davis, Mark A.(1993)。A Typology of Retail Failures and Recoveries。Journal of Retailing,69(4),429-452。  new window
44.Holbrook, Morris B.、Hirschman, Elizabeth C.(1982)。The Experiential Aspects of Consumption: Consumer Fantasies, Feeling, and Fun。Journal of Consumer Research,9(2),132-140。  new window
45.Anderson, Eugene W.、Sullivan, Mary W.(1993)。The Antecedents and Consequences of Customer Satisfaction for Firms。Marketing Science,12(2),125-143。  new window
46.Pine, B. Joseph II、Gilmore, James H.(1998)。Welcome to the Experience Economy。Harvard Business Review,76(4),97-105。  new window
47.Sheth, Jagdish N.、Newman, Bruce I.、Gross, Barbara L.(1991)。Why We Buy What We Buy: The Theory of Consumption Value。Journal of Business Research,22(2),159-170。  new window
學位論文
1.徐炎明(2002)。服務業e化成功策略之探討--以餐旅業為例(碩士論文)。國立臺灣大學。  延伸查詢new window
2.陳一銘(2005)。主題遊樂園等時服務圈與行銷組合方案關係之研究--以劍湖山世界為例(碩士論文)。大葉大學。  延伸查詢new window
3.陳榮坤(1999)。旅行業套裝旅遊產品行銷策略之研究(碩士論文)。中國文化大學。  延伸查詢new window
4.吳政芳(2010)。屏東市國中文理短期補習班市場定位及行銷組合策略之研究(碩士論文)。國立屏東科技大學。  延伸查詢new window
5.沈沛樵(2007)。無形資產、組織承諾、跨部門整合與新產品開發績效關係之研究--以台灣旅遊業為例(碩士論文)。靜宜大學。  延伸查詢new window
6.柯榮哲(2009)。顧客關係管理之購買行為模式與背景結構分析:以教育訓練業個案為例(碩士論文)。國立臺北大學。  延伸查詢new window
7.黃士恆(2008)。台灣3G手機產品生命週期與訂價策略之研究(碩士論文)。國立東華大學。  延伸查詢new window
8.李京珍(2003)。國民小學學生數位落差現況之研究--以臺北市國民小學為例(碩士論文)。臺北市立師範學院,臺北。  延伸查詢new window
9.蔡蕙如(1994)。員工工作生活品質與服務態度之研究:以百貨公司、便利商店、速食店、餐廳之服務人員為例(碩士論文)。國立中山大學。  延伸查詢new window
圖書
1.榮泰生(2007)。消費者行為。臺北市:五南圖書。  延伸查詢new window
2.楊必立、陳定國、黃俊英、劉丞深、何雍慶(1999)。行銷學。台北市:華泰文化事業股份有限公司。  延伸查詢new window
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4.王昭正(1999)。餐旅服務業與觀光行銷。臺北:弘智文化。  延伸查詢new window
5.容繼業(1996)。旅行業理論與實務。臺北市:揚智文化事業股份有限公司。  延伸查詢new window
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7.李力、章蓓蓓(2003)。服務業行銷管理。臺北:揚智。  延伸查詢new window
8.Dibb, S.、Simkin, L.(1996)。The Market Segmentation Workbook。London:Routledge。  new window
9.Kotler, P.、Keller, K. L.、Ang, S. H.、Leong, S. M.、Tan, T. C.(2006)。Marketing Management: An Asian Perspective。New York:Pearson/Prentice Hall。  new window
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26.Jain, Subhash C.(1996)。Marketing Planning and Strategy。Cincinn:South Western College。  new window
27.林建煌(2006)。行銷學。臺北:華泰文化。new window  延伸查詢new window
28.鄭紹成(2009)。行銷學--宏觀全球市場。臺北:前程。new window  延伸查詢new window
29.Albrecht, K.、Zemke, R.(1985)。Service America。Homewood, IL:Dow-Jones Irwin。  new window
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32.Ries, A.、Trout, J.(1986)。Positioning: The battle for your mind。New York:McGraw-Hill。  new window
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34.鈕先鉞(2009)。旅館營運管理與實務。台北:揚智文化。  延伸查詢new window
35.曹勝雄(2001)。觀光行銷學。揚智文化事業股份有限公司。  延伸查詢new window
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38.中華民國外銷企業協進會(2011)。國際行銷1000題庫。台北:前程文化。  延伸查詢new window
39.方至民(2010)。國際企業概論。台北:前程文化。  延伸查詢new window
40.吳松齡(2009)。休閒行銷學。台北:揚智文化。  延伸查詢new window
41.吳秋瓊、唐聖瀚、蔡長青(2009)。餐廳好設計 品牌好賺錢。台中:晨星。  延伸查詢new window
42.李潔(2001)。旅遊公共關係。雲南大學出版社。  延伸查詢new window
43.梁冬梅(2008)。旅遊公共關係原理與實務。北京:清華大學出版社。  延伸查詢new window
44.莊煥銘、劉文良、羅智耀(2006)。行銷資訊系統。台北:博碩文化。  延伸查詢new window
45.陳瑞倫(2009)。遊程規劃與成本分析。台北:揚智文化。new window  延伸查詢new window
46.楊明青、尹駿(2006)。觀光與接待業行銷。台北:台灣培生教育。  延伸查詢new window
47.鄭建瑋(2004)。餐旅管理概論。台北:培生出版社。  延伸查詢new window
48.鄭紹成(2005)。國際行銷管理--本土案例、亞洲觀點、全球思維。前程文化。  延伸查詢new window
49.賴文仁(2002)。行銷管理:餐旅服務業。台中:朝陽科技大學波錠紀念圖書館。  延伸查詢new window
50.戴國良(2007)。行銷學。台北:五南圖書。  延伸查詢new window
51.戴國良(2008)。服務業行銷與管理--服務策略、實務經驗與本土案例。台北:普林斯頓。  延伸查詢new window
52.Kasavana, M. J.、Cahill, J. J.(2007)。Managing Technology in the Hospitality Industry。Michigan:EI-AH & LA。  new window
53.Keengan, W.、Moriarty, S.、Duncan, T.(1991)。Marketing。N. J.:Free Press, A Division of Simon and Schuster。  new window
54.Kotler, P.(2000)。Marketing Management。  new window
55.Lashley, C.、Morrison, A.(2000)。In Search of Hospitality: Theoretical Perspectives and Debates。Oxford:Butter worth-Heinemana。  new window
56.Lazer, W.、Layton, R. A.(1999)。Contemporary Hospitality Marketing: A Service Management Approach。East Lansing, Michigan:The Educational Institute of the American Hotel & Hotel Association。  new window
57.Morrison, A. M.(1996)。Hospitality and Travel Marketing。Carlifornia:Thomson Information/Publishing Group。  new window
58.Ottman J. A.(1998)。Green Marketing: Opportunity for Innovation。NTC/Contemporary Publishing Company。  new window
59.Stone, Merlin、Woodcock, Neil(1996)。Relationship Marketing。Kogan Page Ltd.。  new window
60.Strauss, M.(2010)。Value Creation in Travel Distribution。  new window
61.Von Neuman、Morgensten(2004)。Theory of Gaines and Economic Behavior。Princeton University Press。  new window
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63.McCarthy, E. Jerome(1981)。Basic Marketing: A Managerial Approach。Richard D. Irwin, Inc.。  new window
64.Schiffman, Leon G.、Kanuk, Leslie Lazar(1991)。Consumer Behavior。Prentice-Hall。  new window
65.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
66.許士軍(2001)。管理學。東華書局。  延伸查詢new window
其他
1.Atwood(20121225)。星巴克用iPhone賣出更多咖啡。  延伸查詢new window
2.王品集團(2013)。美味地圖,http://www.wowprime.com/map.html。  延伸查詢new window
3.(2010)。上網人口、家庭上網調查、企業上網調查,http://www.find.org.tw/find/home.aspx?page=many&p=1。  延伸查詢new window
4.(2012)。施政計畫與業務統計,http://admin.taiwan.net.tw/public/public.aspx。  延伸查詢new window
5.兆鴻(2010)。百萬年薪七步走,http://tw.myblog.yahoo.com/rich7steps/article。  延伸查詢new window
6.行政院主計處(2006)。住宿及餐飲業普查結果分析,http://www.dgbas.gov.tw/ct.asp?xItem=23491&ctNode=3267。  延伸查詢new window
7.李士福(2013)。行銷4P與4C理論,http://info.080000061.com/qygl/555.shtml。  new window
8.邱淑媞(2011)。人口老化問題迫在眉睫,http://jeff007.pixnet.net/blog/post/35334951。  延伸查詢new window
9.科技產業資訊室(2006)。行銷策略與行銷組合,http://cdnet.stpi.org.tw/techroom/analysis/pat_A080.htm。  延伸查詢new window
10.(20110725)。涵碧樓房價明年調漲一成,http://zc008taiwan.blogspot.com/2011/07/blog-post_6979.html#1L-3549289L。  new window
11.陳大任(20120404)。瞄準兒童連鎖速食早餐激戰。  延伸查詢new window
12.黃穎捷(2009)。台灣休閒農場規劃發展機制,http://tnews.cc/0836/newscon1.asp。  延伸查詢new window
13.楊正海(2010)。北市府:花博效益 物超所值,聯合晚報。  延伸查詢new window
14.經濟部統計處(2009)。經濟統計指標,http://2k3dmz2.moea.gov.tw/GNWEB/Indicator/wFrmlndicator.aspx。  延伸查詢new window
15.網路創業家(2011)。關係行銷,就是行銷關係,http://tw.myblog.yahoo.com/bbiztw/article?mid=1660&prev=1661&next=1658。  延伸查詢new window
16.(2012)。7 Marketing Trends to Watch in 2012-and Key Tactics to Address Them,http://www.silverpop.com/marketing-resources/white-papers/download/marketing-trends-2012.htm。  new window
17.World Travel & Tourism Council(2009)。Travel & tourist economic impact,http://www.wttc.org/bin/pdf/。  new window
圖書論文
1.Berry, L. L.(1983)。Relationship marketing。Emerging Perspectives on Services Marketing。American Marketing Association。  new window
2.工商時報編輯部(2012)。Heartware更勝Hardware。2012台灣服務業大評鑑特刊。商訊文化。  延伸查詢new window
3.Biel, A. L.(1993)。Converting images into equity。Brand Equity and Advertising: Advertising's Role in Building Strong Brands。Iowa City:Lawrence Erbaum Associates。  new window
4.Mazanec, J. A.(1994)。Consumer behavior。Tourism Marketing and Management Handbook。New York:Prentice-Hall。  new window
5.Trout, J.、Ries, A.(1972)。Positioning Cuts through Chaos in Marketplace。Marketing Classics: A Selection of Influential Articles。Englewood, Cliffs:Prentice-Hall Inc。  new window
 
 
 
 
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