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題名:行銷學科學特性之立論基礎研究:典範移轉與顧客自主行銷之影響
作者:李冠志
作者(外文):Guann-Jyh Lee
校院名稱:國立臺灣大學
系所名稱:國際企業學研究所
指導教授:趙義隆
學位類別:博士
出版日期:2008
主題關鍵詞:行銷科學哲學行銷典範顧客自主行銷philosophy of marketing sciencemarketing paradigmcustomer-generated marketing
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行銷學發展迄今較少探討科學哲學、行銷思想與學派之遞變衍生脈絡及其實存意涵,故本研究以行銷科學哲學(philosophy of marketing science)為基礎,重新檢視行銷學理論演展與典範變遷途程,以形塑當代經社環境與網路時代下行銷學之重要內容與應用方向,建構新行銷典範(marketing paradigm),提供更富價值之研究主題與科學哲學意涵,並運用系統性及整體論觀點,建立整合性之行銷學理論架構。
近年隨著資通訊科技飛速發展,資訊傳遞、串聯與分享之影響使消費者自主意識顯著提升,轉變並創新消費行為與社會經濟生活,亦促使企業重新思考傳統行銷之發展局限。Web 2.0 觸發生產者與消費者間溝通管道之多元演進,導致顧客自主行銷(customer-generated marketing)之行銷理念變革及價值移轉,消費者運用多元互動之溝通平台與網站,形成以消費者為中心之蓬勃網路社群,既分立又相互聯屬,已宣告完全由消費者主導之行銷時代翩然來臨。消費者、生產者、市場競爭者與參與者間以全新模式互動,除加速提升消費者權力、改變消費者對應時空及知識之關係外,生產者與消費者之界線愈益模糊,企業與顧客關係及全球產業價值鏈之解構與重組,徹底顛覆傳統生產、服務與行銷方式。
消費市場之普及發展結合資通訊科技之精進應用,諸項創新科技如全球互通微波存取(worldwide interoperability for microwave access, WiMAX)、第四代行動通訊技術(fourth-generation, 4G)、行動網路(mobile Internet)等新樣態電子商務模式,使企業對企業(business to business)、企業對顧客(business to customer)之由上而下行銷理念發生改變,轉以使用者為中心,可自主決定互動方式與平台,使客戶關係管理及服務模式邁入顧客對企業(customer to business)、顧客對顧客(customer to customer)之消費者主導階段。顧客自主行銷之科學哲學意涵已成為當代行銷學理論研究須正視之課題。
The core problem derived from researches on marketing theories in the twentieth century is the lack of evaluation of the philosophy of science. Scholars usually accept the existing theories without cross examination of the substantial content and the influx from other disciplines. Hence, they do not comprehend the development of the context of marketing theories, thoughts encouraged by various schools, and their evolutionary philosophical implications. This study, based on the philosophy of marketing science, reevaluates the development of marketing theories in attempting to explore satisfactory answers for the structural demands of syntax, semantics and pragmatics. It also renders a more explicit research theme and philosophical significance to marketing science. The emphases on historicism and humanitarianism in the arguments and advanced empirical practices are also deemed crucial for a systemic and holistic research.
In face of the information and communication technology developments and emerging ubiquitous Internet age, it has induced changes in consumer behavioral patterns as communication of information becomes more connected and efficient, which prompted business to discard conventional marketing thoughts. The technological advancement has triggered the shift and revolution of marketing paradigm which now places emphasis in customer-generated marketing and the impact of it on socio-economic life. Web2.0 resulted in the transformation at all levels of value chain within each industry, whereby the consumer could possibly act as the producer or a strategic partner of the producer. The Web 2.0 and related communication technologies is a disruptive force that has changed the way that messages about products and brands are delivered and received, and the rise of social media driven and energized by the innovation is a fundamental change for marketing concepts.
Opinions of the consumer can now be valued and strengthened which eventually marked the beginning of a customer-generated marketing era. These innovations enable not only the conformation of diversified marketing networks, but also enhanced participation of consumers to put across new ideas.
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1992 “Realism or Relativism for Marketing Theory and Research: A Comment on Hunt’s ‘Scientific Realism”. Journal of Marketing, 56, 72-79.
Peter, J. Paul & Jerry C. Olson
1983 “Is Science Marketing?” Journal of Marketing, 47, 111-125.
Popper, Karl R.
1934 The Logic of Scientific Discovery. London: Hutchinson.
1962 Conjectures and Refutations. New York: Harper and Row.
1968 “Epistemology Without a Knowing Subject,” in B. van Rootselaar and J. E. Staal (Eds.), Logic, Methodology, and Philosophy of Sciences, 3, 333-373. Amsterdam: North-Holland.
1972 Objective Knowledge: An Evolutionary Approach, revised edition, Oxford: Oxford University Press.
Potter, W. J., Cooper, R. and M. Dupagne
1993 “The three paradigms of mass media research in mainstream communication journals.” Communication Theory, 317-335.
Reichardt, C. S. & T. D. Cook
1979 “Beyond Qualitative Versus Quantitative Methods,” Qualitative and Quantitative Methods in Evaluation Research, Thomas D. Cook and C. S. Reichardt, eds., Beverly Hills, CA: Sage Publications.
Rheingold, Howard
2000 “The Virtual Community: Homesteading on the Electronic Frontier.” London: MIT Press.
Ritzer, George
1975 “Sociology: A Multiple Paradigm Science,” American Sociologist, 10, 156-167.
Ritzer, George
1981 Toward an Integrated Sociological Paradigm, Boston: Allen and Bacon Co.
1983 Sociological Theory, New York: McGraw-Hill, Inc.
Romm, C., Plisjin, N. R.
1997 “Virtual communities and society: Toward and Integrative three phase model,” International Journal of Information Management, 17(4), 261-270.
Rothschild, Michael L.
1979 “Marketing Communications in Nonbusiness Situations or Why It’s So Hard to Sell Brotherhood Like Soap.” Journal of Marketing, Vol.43, Spring, 11-20.
Sadeh, Norman
2003 M-Commerce: Technologies, Services, and Business Models, John Wiley and Sons, Inc., USA.
Sairamesh, J., S. Goh, I. Stanoi, C. S. Li & S. Padmanabhan
2002 “Self-Managing, Disconnected Processes and Mechanisms for Mobile E-Buiness,” Communication of The ACM, (September), 82-89.
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1912 “Some Problems in Market Distribution,” Quarterly Journal of Economics, Vol.26, 703-765.
Sheth, Jagdish N., David M. Gardner & Dennis E.
1988 Marketing Theory: Evolution and Evaluation, New York: John Wiley & Sons.
Sheth, Jagdish N., Barbara L. Gross
1988 “Parallel Development of Marketing and Consumer Behavior: A Historicall Perspective,” in Ternce Nevett & Ronald A. Fullerton, eds., Historical Perspectives in Marketing, Lexington: D.C. Health and Company, 9-34.
Sieber, S. D.
1973 “The Integration of Field Work and Survey Methods,” American Journal of Sociology, 78, 1335-1359.
Siew, Meng Leong
1985 “Metatheory and Metamethodology in Marketing: A Lakatosian Reconstruction,” Journal of Marketing, 49, 23-40.
Surowiecki, James
2004 The Wisdom of Crowds: Why the Many Are Smarter Than the Few and How Collective Wisdom Shapes Business, Economies, Societies and Nations, New York: Doubleday.
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1959 The social Psychology of Groups, New York: Wiley.
Tsoukas, H.
1989 “The Validity of Idiographic Research Explanations,” Academy of Management Review, 14(4): 551-561.
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1981 “Top Management Concerns About Marketing: Issues for the 1980’s,” Journal of Marketing, 45, 9-16.
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1983 “Marketing Strategy: New Directions for Theory and Research,” Journal of Marketing, 47, 12-25.
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1982 Theory Construction in Marketing: Some Thoughts on Thinking. New York: John Wiley and Sons, Inc.
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1979 “The Lack of Heresy in Marketing,” Conceptual and Theoretical Developments in Marketing, O. C. Ferrell, S. W. Brown and C. W. Lamb, eds., Chicago, Illinois: American Marketing Association.

四、網站與其他媒體
Durlacher Research
2000 Mobile commerce report, Nov. 1999 www.durlacher.com/fr-research.htm
eMarketer Inc.
http://www.emarketer.com/Article.aspx?id=1005074。
Find
http://www.find.org.tw/find/home.aspx?page=trend&id=1370。
http://blog.roodo.com/m_commerce。
http://en.wikipedia.org/wiki/Pareto_principle。
http://www.thelongtail.com。


itmedia.co.jp
http://www.itmedia.co.jp/news/articles/0709/25/news121.html。
Jorn Barger
http://www.robotwisdom.com/。
Mashable
http://www.emarketer.com/Article.aspx?id=1005074。
Millions of Us
http://millionsofus.com/。
O’Reilly, T;譯者:盧澤宇,審譯:樂以媛
2006 〈什麼是Web 2.0〉http://www.itmag.org.tw/magazine/article_single_234.htm
O’Reilly, T
2005What is Web 2.0: design patterns and business models for the next generation of software.
http://www.oreillynet.com/pub/a/oreillytin/news/2005/09/30what-is-web-20.html
Peter Merholz
http://www.peterme.com/archives/00000205.html
R. Colin Johnson
http://www.eettaiwan.com
大衛•史考特(David Meerman Scott)
網住你的顧客(The New Rules of Marketing and PR),大師輕鬆讀256期。
王家英
經濟日報Wed 2.0捲起行銷新浪潮,2007年10月24日。
中時電子報
〈顧客參與已成行銷顯學〉
http://211.20.186.41/blognews/archive/2007/03/08/152336.aspx
中國通信雜誌
http://www.sina.com.cn
全球部落格大趨勢
http://chiao.typepad.com。
吳哲銘
2006 電子郵件信箱使用者對直效電子郵件影響個人隱私態度之初探。
吳毅倫
經濟日報E1版,產業趨勢,2007年10月25日。
金字塔底層大商機
http://www.books.com.tw/exep/prod/booksfile.php?item=0010293807。
http://promotion.fetnet.net/pmt/ess_epaper0714/p2.html。
周文卿
〈Web 2.0社群特色的進化運用,結合群體智慧的社群購物網站〉,資策會研究報告,2007年9月29日。
邵喻美
VoIP網路電話技術發展與應用,國立臺灣大學計算機及資訊網路中心電子報第0002期,2007年9月20日。
林易萱
今周刊576期。
林婉翎
經濟日報/A14版/企管副刊/2006年12月28日;A16版/企管副刊/2007年2月9日;A16版/企管副刊/2007年4月12日;A17版/企管副刊/2007年9月28日;A14版/企管副刊/2007年10月8日;A14版/企管副刊/2007年10月9日;A16版/企管副刊/2007年11月22日;A16版/企管副刊/2007年11月23日;A17版/企管副刊/2007年11月29日;A14版/企管副刊/2007年12月5日;B4版優築網首創網路行銷法/2007年12月22日;A14版/企管副刊/2008年1月2日。
兩隻熊,天下文化書坊
http://209.85.175.104/search?q=cache:E4rmM1rgUnYJ:www.bookzone.com.tw/Publish/book.asp%3Fbookno%3DCB345+%E9%95%B7%E5%B0%BE%E7%90%86%E8%AB%96&hl=zh-TW&ct=clnk&cd=3&gl=tw
施文玲
http://soc.nhu.edu.tw/e-j/53/53-77.htm。

許士軍
2007 〈開發生產與消費之間的藍海商機〉
陳 祥
教育部91年度第一波創意學子計劃書,傳播管理網路社群之建構與經營模式之研究。
曹正芬
經濟日報A5版,2007年6月4日。
曹永暉
〈Enterprise 2.0: Web 2.0對企業帶來的衝擊〉,國際數據資訊公司。
強納森•提許(Jonathan M. Tisch.)
只有服務是不夠的,商智文化出版。
游美月
經濟日報A14版企管副刊,2007年1月29日。
創世際市場研究顧問
http://www.insightxplorer.com/news/index.html
楊舜慧
〈知識經濟下商業模式的演進〉」,電子商務時報。
http://www. ectimes.org.tw/readpaper.asp?id=8544。
趙義隆
2007 〈海星與蜘蛛:分權組織的新策略與優勢,序文二:你換到海星頻道了嗎?〉
網路產業趨勢觀察家
http://chiao.typepad.com
維基百科
http://zh.wikipedia.org
鄭志豪
2001 〈電子市集是B2B最後綠洲?〉,e天下雜誌。
 
 
 
 
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