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題名:多元社會之衝突管理-判斷分析之觀點
作者:林錦郎 引用關係
作者(外文):Chin-Lang Lin
校院名稱:國立中山大學
系所名稱:公共事務管理研究所
指導教授:汪銘生
學位類別:博士
出版日期:2005
主題關鍵詞:社會判斷理論多元社會透鏡模式判斷分析認知回饋結果回饋認知衝突派典Social Judgment TheoryJudgment AnalysisLens ModelCognitive Feedback.Cognitive Conflict ParadigmPluralistic SocietiesOutcome Feedback
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多元社會之衝突管理-判斷分析之觀點
摘要
在多元社會中,衝突之所以產生,主要是因為現實與理想之間存有差距,其中“現實”和人們對事實認定有關,“理想”則和人們對價值判斷有關。對於客觀事實人們或有「認知不清」的情形,但基本上可藉由專家協助,而有較明確一致的認定;然而對於因主觀的價值差異所導致的「認知不同」的情形,則由於缺乏共同的認定標準,所以極易引發價值衝突。國內近來較重大的環境紛爭事件,例如後勁反五輕,貢寮反核四,美濃反美濃水庫等,其爭議主要即肇因於上述之認知衝突。
在國內外針對多元公共決策問題及認知衝突管理議題之諸多相關研究中,Hammond(1965,1975,1996)以透鏡模式為基礎所發展出的社會判斷理論(Social Judgment Theory,SJT)及認知衝突派典(Cognitive Conflict Paradigm,CCP)經實證研究發現其對公共決策分析,及認知衝突管理確具有顯著成效及貢獻。
社會判斷理論是利用透鏡模式(Lens Model)中,兩個平行系統即客觀環境系統和主觀認知系統,與其間的各項參考變數,及其交互作用來闡述人們,在面對模稜兩可的環境因果網時的認知決策行為,以及在公共決策中衝突的產生原因,社會判斷理論尤其強調藉由認知回饋(Cognitive Feedback),可使決策參與者得以作認知改變,而有助於決策者間認知衝突之化解。
認知衝突派典是Hammond所發展出的,一個模擬認知衝突管理過程的實驗研究架構。藉由認知衝突派典研究者可觀察到,被訓練成具有不同認知系統的兩個決策者,面對同一問題,從最初分別作出迥異的個人決策,到達成共同決策的過程,以及觀察到學習經驗對決策者的認知改變和化解後續問題之影響。
本研究即利用判斷分析理論中的社會判斷理論,及認知衝突派典實驗架構針對頗具爭議性的美濃水庫興建案,進行認知衝突派典的準實驗。研究結果如下:
一、「雙邊認知回饋對提升決策品質的效果優於結果回饋」
二、「單邊認知回饋對提升個人決策品質的效果優於結果回饋」。
三、「單邊認知回饋對提升共同決策品質的效果與結果回饋同樣都不顯著」。
四、「雙邊認知回饋對降低認知衝突的效果優於結果回饋」。
五、「單邊認知回饋對降低認知衝突的效果與結果回饋同樣都不顯著」
六、本研究最具建設性的研究心得是運用社會判斷理論及認知衝突派典,針對如何剖析和化解多元社會之衝突問題,建立一個概念性架構、分析模型、及衝突管理程序,可供作後續有關認知衝突議題的學術研究,及釐訂公共政策之參考。
關鍵詞:多元社會,判斷分析,透鏡模式,社會判斷理論,認知衝突派典,結果回饋,認知回饋。
Conflict Management in Pluralistic Societies:
Aspect of Judgment Analysis.
Abstract
Interpersonal Conflict in pluralistic societies has been analyzed into“Fact Conflict”(mutual interference in beliefs) and“Value Conflict” (mutual interference in preferences ), The interpersonal conflict can be caused by purely cognitive factors, that’s to say, the fact conflict and value conflict can be treated together under the general rubric of“Cognitive Conflict”.
The growing of locally environmental disputes concerning large scale publicdecision-makings, such as the cases of constructions of Fifth Naphtha Cracking Plant,Fourth Nuclear Power Plant, and Meinung Dam etc., have raised enormous socialcost in recent years. One of the main causes of above mentioned disputes is cognitiveconflict.
Among various efforts against problem of cognitive conflict, The Social JudgmentTheory, SJT, and the Cognitive Conflict Paradigm, CCP, have been confirmed to beone of the effective approaches to settle the problem of cognitive conflict.
Social Judgment Theory is a descriptive and normative approach to judgment and decision making developed by Kenneth Hammond (1965,1975,1996) on the basis of Lens Model. Social Judgment Theory has been applied to the analysis of multiple cue probability learning, interpersonal conflict, interpersonal learning, and social policy decisions. It has also produced the policy decision aid. Moreover, Social Judgment Theory emphasizes that the“Judgment”is generally more effective (reaches a higher achievement level), and more efficient(reaches a given achievement level more quickly) by utilizing of cognitive feedback while making decision.
Cognitive Conflict Paradigm is to provide a scenario to uncover information concerning cognitive conflict. It’s an experimental laboratory method that involves two stages: (1)Training stage in which two subjects are trained in such a way that each learns to think differently about a common set of problems, and(2)Conflict stage in which the two subjects are brought together and attempt to arrive at a joint decisions concerning the problems. Through Cognitive Conflict Paradigm, the investigator can observe two persons offering conflicting answers, efforts to cope with
differences and arrive at a joint decision, in fact, observe the effect of the experience on their cognitive change and the efforts to solve subsequent problems.
In this study, a series of simulated decision making task about Meinung Dam construction and the Social Judgment Theory & Cognitive Conflict Paradigm have been employed and tested by way of a laboratory quasi-experiment. The research fingings of this study include:
1. Dual cognitive feedback is more effective than outcome feedback in regard to the improvement of individual decision quality.
2. Single cognitive feedback is more effective than outcome feedback in regard to the improvement of individual decision quality.
3. Single cognitive feedback is as insignificant as outcome feedback in regard to the improvement of joint decision quality.
4. Dual cognitive feedback is more effective than outcome feedback in regard to the elimination of cognitive conflict.
5. Single cognitive feedback is as insignificant as outcome feedback in regard to the elimination of cognitive conflict.
6. The most constructive result obtained in this study was that we had presented a conceptual framework, research paradigm, and conflict management procedure generated from the application of Social Judgment Theory & Cognitive Conflict Paradigm to analyze and solve the conflict problems in pluralistic societies. These framework, paradigm, and procedure should be useful to subsequent cognitive conflict researchers and practical public decision making.
Keywords:Pluralistic Societies, Judgment Analysis ,Lens Model, Social Judgment Theory, Cognitive Conflict Paradigm, Outcome Feedback, Cognitive Feedback.
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