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題名:新北市政府推動區政創新作為之研究
書刊名:中國行政評論
作者:陳夢琨
作者(外文):Chen, Meng-kwen
出版日期:2015
卷期:21:3
頁次:頁1-19
主題關鍵詞:創新作為服務組織調整作業流程再造資訊系統革新新北市區公所Innovative actionsAdjustment of service organizationsReconstruction of business processReform of information systemDistrict office of New Taipei City
原始連結:連回原系統網址new window
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  • 共同引用共同引用:1612
  • 點閱點閱:30
臺北縣2010年12月升格為新北市直轄市,原有鄉鎮市不再為地方自治法人團體,鄉鎮市公所改為區公所,為新北市派出機關,新北市政府為提昇有效服務市民,推動區政創新作為,應為有效方法之一。本文研究採用深度訪談法,於2012年2至5月期間訪談新北市政府主管、承辦人員與各區公所區長、一線服務主管及人員共計58人,了解新北市升格初期市民最需要那些創新作為,包括業務簡化流程或表格、運用資訊科技(如網際網路、電腦設備)、市政府部分業務直接受權區公所辦理。本文以「服務組織調整」、「作業流程再造」及「資訊系統革新」分析之。本文發現新北市政府推動區政創新作為包括:(1).組織結構整合:如清潔隊、圖書館、托兒所等,併入新北市政府環保局、文化局及教育局等機關內;(2).作業流程再造:如區公所跨區服務、社福業務一級一審制;(3).資訊系統革新:如整合社政、戶政系統等方式是可行且有效的方法。至2014年1月,新北市政府推動區政創新作為,大體上已充分實現。
In December 2010, Taipei County was upgraded to New Taipei City. The original townships were no longer corporations of local autonomy. Township offices were changed to district offices and they are governmental institutions of New Taipei City. In order to provide effective service, New Taipei City Government will implement district innovative actions. This study conducted in-depth interview from February to May 2012 on supervisors and employees of New Taipei City Government and heads, senior supervisors and employees of district offices (a total of 58 samples). It aimed to recognize the innovative actions needed by citizens in early time of promotion of New Taipei City, including simplified process or forms and use of information technology (e.g., internet and computer), and empowerment of some works to district offices. Analysis of this study is based on "integration of organization structure", "reconstruction of business process" and "reform of information system". This study found that district innovative actions of New Taipei City Government include: (1) integration of organization structure: such as cleaning teams, libraries and kindergartens are included in Environmental Protection Department, Cultural Affairs Department, Education Department of New Taipei City Government; (2) reconstruction of business process: such as inter-district service of district offices and single-level and single-adjudication system of social welfare; (3) reform of information system: such as integration of social affairs and household system are feasible and effective methods. In January 2015, it has been mostly realized district innovative actions implemented by New Taipei City Government.
期刊論文
1.葉明勳、劉坤億(20120400)。「五都」新制下區公所法制定位與治理職能之研析。文官制度季刊,4(2),93-126。new window  延伸查詢new window
2.陳朝建(20111200)。改制直轄市後區公所功能業務調整及其治理能力提升策略。研考雙月刊,35(6)=286,71-87。  延伸查詢new window
3.古步鋼、林賢文(20121000)。由行政流程改造探討提升政府服務品質之策略。研考雙月刊,36(5)=291,27-41。  延伸查詢new window
4.何全德(20121000)。改變與感動的力量--電子化政府服務創新策略。研考雙月刊,36(5)=291,55-70。  延伸查詢new window
5.吳肇銘(2012)。新北市政府推動智慧城市與市政創新之作為。研考雙月刊,36(5),149-157。  延伸查詢new window
6.陳文瑛、黃子華(20121000)。行政機關減少公文核章數之策略研析。研考雙月刊,36(5)=291,71-80。  延伸查詢new window
7.鄭文竹(20060700)。派出所組織再造之探討。中央警察大學學報,43,107-127。new window  延伸查詢new window
8.宋餘俠(20061200)。重組行政組織及資訊系統提供整合服務。研考雙月刊,30(6)=256,35-43。  延伸查詢new window
9.Korteland, E.、Bekkeers, V.(2008)。The diffusion of electronic service delivery innovations in Dutch e-policing: The case of digital warning systems。Public Management Review,10(1),71-88。  new window
會議論文
1.劉坤億(2009)。從地方自治團體到市府派出機關--五都改制後區公所角色功能的再定位與再思慮。2011年台灣公共行政與公共事務系所聯合會年會暨國際學術研討會,(會議日期: 5月28日)。臺北:臺北市立教育大學。  延伸查詢new window
研究報告
1.陳立剛(2012)。因應行政院組織改造地方行政機關功能業務及組織調整之研究。  延伸查詢new window
2.傅宗懋、許濱松(1987)。臺北市區政問題之研究。  延伸查詢new window
3.蕭全政、黃錦堂(2012)。我國縣市改制直轄市後之問題探討與因應策略--子計畫:直轄市法制與功能定位之檢討。  延伸查詢new window
4.蕭全政、黃錦堂(2012)。我國縣市改制直轄市後之問題探討與因應策略--子計畫:直轄市發展定位、策略及相關配套措施之研析與規劃。  延伸查詢new window
5.蕭全政、黃錦堂(2012)。我國縣市改制直轄市後之問題探討與因應策略--子計畫:地方財源分配之檢討與規劃。  延伸查詢new window
學位論文
1.王瑞豐(2002)。影響地方稅稽徵機關導入流程再造之關鍵因素探討(碩士論文)。國立中正大學。  延伸查詢new window
2.白美貞(2004)。電子公文及檔案管理流程再造之研究--以A特殊學校為例(碩士論文)。國立彰化師範大學,彰化。  延伸查詢new window
3.周承志(2004)。企業流程再造於電子化政府之應用--以公路監理系統之再造為例(碩士論文)。立德管理學院。  延伸查詢new window
4.林岳嶙(2003)。以流程再造的觀點評估政府採購電子化之效率--以高雄市政府為例(碩士論文)。國立中山大學。  延伸查詢new window
5.徐儷心(2000)。流程再造在醫療院所之應用--以門診藥局處理流程為例(碩士論文)。東吳大學。  延伸查詢new window
6.許天來(2004)。學校內部公文處理流程再造之研究(碩士論文)。大葉大學,彰化。  延伸查詢new window
7.彭貴源(2004)。稅捐稽徵機關財產稅課流程再造之研究--以A縣為例(碩士論文)。國立彰化師範大學。  延伸查詢new window
8.黃淑玲(2002)。流程再造在嘉義縣政府集中支付作業之應用(碩士論文)。南華大學。  延伸查詢new window
圖書
1.Bekkers, Victor、Edelenbos, Jurian、Steijn, Bram(2011)。Innovation in The Public Sector: Linking Capacity and Leadership。New York:Palgrave。  new window
2.臺北縣政府(2010)。臺北縣改制實錄。臺北:臺北縣政府。  延伸查詢new window
3.許南雄(2004)。行政學術語。臺北市:商鼎。  延伸查詢new window
4.Bekke, H. A. G. M.(2008)。Civil Service Systems in Comparative Perspective。Bloomington, IN:Indiana University Press。  new window
5.Cohen, Steven、Eimicke, William(1998)。Tools for Innovators: Creative Straegies for Managing Pubblic Sector Organization。San Francisco, CA:Jossey-Bass。  new window
6.Gaster, L.(1995)。Quality in Public Service。Open University Press。  new window
7.Osborne, D.、Gaebler, T.(1993)。Reinventing Government。New York:Plume。  new window
8.Windrum, Paul、Koch, Per(2008)。Innovation In Public Sector Services: Entrepreneurship, Creativity and Management。Edward Elgar。  new window
9.Osborne, Stephen P.、Brown, Kerry(2005)。Managing Change and Innovation in Public Service Organizations。New York:Routledge。  new window
10.Lipsky, M.(1980)。Street-level bureaucracy: Dilemmas o f the individual in public services。New York:Russell Sage Foundation。  new window
11.丘昌泰(2008)。公共政策:基礎篇。巨流圖書公司。new window  延伸查詢new window
12.Caiden, Gerald E.(1991)。Administrative Reform Comes of Age。Berlin:New York, NY:Walter de Gruyter。  new window
13.江岷欽、劉坤億(19990000)。企業型政府:理念.實務.省思。臺北:智勝文化。new window  延伸查詢new window
14.葉至誠、葉立誠(1999)。研究方法與論文寫作。商鼎文化出版社。  延伸查詢new window
15.陳向明(20020000)。社會科學質的研究。臺北:五南。new window  延伸查詢new window
單篇論文
1.唐根深,簡鈺珒,林正德,蔡明謙(2011)。鄉鎮市公所改制為區公所組織轉型之研究。  延伸查詢new window
圖書論文
1.Baumgartner, F.、Jones, B.(2002)。Positive and Negative Feedback。Policy Dynamics。Chicago:University of Chicago Press。  new window
2.Bekkers, V. J. J. M.、van Duivenboden, H.、Thaens, M.(2006)。Public Innovation and Communication and Technology: Relevant Background and Concepts。Information And Communication Technology And Public Innovation: Assessing the Ict-driven Modernization of Public Administration。Amsterdam:IOS Press。  new window
3.Lewis, Jenny M.、Consdine, Mark、Danmon, Alexander(2011)。Innovation Inside Government: The Importance of Networks。Innovation in the Public Sector: Linking Capacity and Leadership。Palgrave Macmillan。  new window
4.Voets, Joris、De Rynck, Filip(2011)。Exploring the Innovative Capacity of Intergovernmental Managers: The Art of Boundary-Scanning and Boundary-Spanning。Innovation in the Public Sector: Linking Capacity and Leadership。Palgrave Macmillan。  new window
 
 
 
 
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