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題名：醫療社會工作生產效率之研究
書刊名：社會政策與社會工作學刊
作者：鄒平儀
作者(外文)：Tzou, Ping-yi
出版日期：2000
卷期：4:1
頁次：頁77-155
主題關鍵詞：醫療社會工作；績效評估；生產效率；資料包絡分析；Medical social work；Performance evaluation；Production efficiency；Data envelopment analysis；DEA
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:207
  • 點閱點閱:44
本研究以曾接受醫院評鑑(八十六年度)之各層級醫院社會工作部門(不含精神科)為研究對象，經由立意取樣，共得46家社工部門、140名部門主管/社工人員及257名病患/家屬提供八十七年度業務報表、專業素質與服務品質(病患滿意度)等相關資料。在國內首度從經濟學取向~生產效率角度，切入醫療社會工作服務績效量化評估的主題。透過部門專業人力投入與服務產出組合，評析研究對象在生產效率上的相對表現;並藉由資料包絡分析之對偶命題尋求不效率部門的最適生產力參考組合，以作為部門經營管理和改善績效的參考依據。
A sample of 46 social work departments (psychiatric social workers excluded) from various hospitals which went under the 1997 hospital accreditation was studied. 140 social work administrators and staff, plus 257 patients and families responded by providing annual reports, information on level of professionalism and quality of service (patients' satisfaction). This study was the first local one attempting to adopt production efficiency from economic approach to evaluate the performance of medical social work. Through examining data on departmental cost, professional manpower and service output, the purpose was to make relative comparison in production efficiency among the 46 departments. The results also suggested efficient reference set for those relative inefficient studied subjects. Based on the findings, implications and recommendations were made on management, implementation as well as policy-making levels.
期刊論文
1.張錫峰、周齊武(19920400)。資料包絡分析及其在效率評估上之應用。會計評論，26，76-92。new window  延伸查詢new window
2.Kettner, P. M.、Martin, L. L.(1990)。Purchase of Service Contracting: Two Models。Administration in Social Work，14(1)，15-30。  new window
3.Tarlov, A. R.、Ware, J. E. Jr.、Greenfield, S.(1989)。The medical outcomes study: an application of methods for monitoring the results of medical care。JAMA，262，925-930。  new window
4.翁興利、李豔玲、潘婉如(19960900)。相對效率之衡量：DEA之運用。中國行政評論，5(4)，63-106。new window  延伸查詢new window
5.葉桂珍、陳昱志(19951000)。銀行經營績效分析--資料包絡分析法（DEA）與財務比率法之比較。企銀季刊，19(2)，30-39。  延伸查詢new window
6.馬裕豐(19940700)。銀行分支單位經營績效衡量模式之構建--資料包絡分析模式（DEA）的應用。企銀季刊，18(1)，102-121。  延伸查詢new window
7.Patti, R.(1987)。Managing for Service Effectiveness in Social Welfare: Toward a Performance Model。Administration in Social Work，11(3/4)，7-21。  new window
8.高迪理(19921000)。社會工作服務方案需要的理論架構。當代社會工作學刊，2，33-45。  延伸查詢new window
9.蕭幸金、張石柱(1997)。醫院最適規模之探討。管理學報，14(4)，611-634。new window  延伸查詢new window
10.蔡淑芳(19830900)。社會工作價值體系之探究。社區發展季刊，23，56-67。new window  延伸查詢new window
11.羅紀瓊、石淦生、陳國樑(19960900)。醫院效率之衡量--DEA方法之應用。經濟論文，24(3)，375-396。new window  延伸查詢new window
12.李文福、王媛慧(19980900)。臺灣地區公私立醫學中心與區域醫院生產力變動之研究--無母數Malmquist指數之應用。經濟論文，26(3)，243-269。new window  延伸查詢new window
13.鄭讚源(19971200)。既競爭又合作、既依賴又自主：社會福利民營化過程中政府與民間非營利組織之角色與定位。社區發展季刊，80，79-87。new window  延伸查詢new window
14.Banerjee, M. M.(1995)。Desired Service Outcome: Toward Attaining and Elusive Goal。Administration in Social Work，19(1)，33-53。  new window
15.施能傑(1994)。行政機關生產力評估的觀念。研考雙月刊，18(5)，49-54。  延伸查詢new window
16.星雙鈺(1993)。醫院績效管理之規劃與實施。醫院：中華民國醫院協會雜誌，26(4)，251-254。  延伸查詢new window
17.練有為(1998)。臺灣地區營業加值稅稅務行政績效之評估。臺灣銀行季刊，49(3)，264-283。new window  延伸查詢new window
18.Martin, Lawrence L.、Kettner, Peter M.(1993)。Performance, Accountability, and Purchase of Service Contracting。Administration in Social Work，17(1)，61-79。  new window
19.Knighton, A.、Heidelman, A.(1984)。Managing Human Service Organizations。Social Work，29，531-535。  new window
20.Kuechler, C.、Velasquez, J.(1988)。An Assessment of Human Service Program Outcome Measures: Are They Credible, Feasible, Useful?。Administration in Social Work，12(3)，71-89。  new window
21.McNeill, T.、Nicholas, D.、Szechy, K.、Lach, L.(1998)。Perceived Outcome of Social Work Intervention: Beyond Consumer Satisfaction。Social Work in Health Care，26(3)，1-18。  new window
22.Reid, P. N.、Gundlach, J. H.(1983)。A Scale for the Measurement of Consumer Satisfaction with Social Service。Journal of Social Service Research，7(1)，37-54。  new window
23.Weatherly, R.(1980)。Accountability of Social Service Workers at The Front Line。Social Service Review，54，556-571。  new window
24.Wedel, K.、Golston, S.(1988)。Performance Contracting for Human Services: Issues and Suggestions。Administration in Social Work，12(1)，73-87。  new window
研究報告
1.孫本初(1994)。非營利組織管理之研究--以臺北市政府登記有案之社會福利慈善事業基金會為對象。  延伸查詢new window
學位論文
1.張宗銘(1987)。醫院績效評估模式與實證分析，0。  延伸查詢new window
2.王信仁(1992)。醫學中心與區域醫院之效率評估--資料包絡法之運用(碩士論文)。高雄醫學院。  延伸查詢new window
3.李昭蓉(1996)。老人福利資源運用與社工人員服務績效之關係(碩士論文)。東海大學。  延伸查詢new window
4.朱永華(1995)。醫院服務知覺品質與病患滿意度之關係研究(碩士論文)。國立成功大學，臺南。  延伸查詢new window
5.呂豐足(1996)。老人扶療養機構的績效評估及其影響因素之探討(碩士論文)。國立中正大學。  延伸查詢new window
6.鄒平儀(1999)。醫療社會工作績效評估模式之建構(博士論文)。東海大學，臺中。new window  延伸查詢new window
7.翁崇雄(1993)。評量服務品質與服務價值之研究：以銀行業為實證對象(博士論文)。國立臺灣大學，臺北市。new window  延伸查詢new window
8.楊靜婷(1996)。醫院經營績效之實證研究－以臺北市市立醫院為例，臺北。  延伸查詢new window
9.李延春(1993)。醫院經營績效之評估與資料包絡分析法權數設限之研究，新竹。  延伸查詢new window
10.莊東仁(1994)。社會福利基金會之績效評估及評估制度之檢討，臺北。  延伸查詢new window
11.楊順成(1996)。全民健保對公立醫院經營績效之影響，臺北。  延伸查詢new window
12.鄭家銘(1996)。志願組織參與公益福利服務績效評估之研究－陽光社會福利基金會之個案分析，臺北。  延伸查詢new window
圖書
1.Robbins, S. P.(2001)。Organization Theory: Structure, Design, and Applications。Englewood Cliffs, NJ：Prentice Hall。  new window
2.Donaldson, C.、Gerard, K.(1993)。Economics of Health Care Financing: The Visible Hand。Economics of Health Care Financing: The Visible Hand。New York, NY：St. Martin's Press。  new window
3.Connaway, R. S.、Gentry, M. E.(1988)。Social Work Practice。Englewood Cliffs, NJ：Prentice Hall。  new window
4.Payne, M.(1991)。Modern Social Work Theory-A Critical Introduction。London：Macmillan Education LTD。  new window
5.Sengupta, J. K.(1995)。Dynamics of Data Envelopment Analysis: Theory of Systems Efficiency。Boston, MA：Kluwer Academic Publishers。  new window
6.Clark, C. L.、Asquith, Stewart(1985)。Social Work and Social Philosophy: A Guide for Practice。London：Routledge and Kegan Paul。  new window
7.Brooks, R. G.(1995)。Health Status Measurement: A Perspective on Change。London：Macmillan Press Ltd.。  new window
8.詹火生(1988)。社會福利工作方案評估方法概論。沒有紀錄：中華民國社區發展研究訓練中心。  延伸查詢new window
9.Warner, K. E.、Luce, B. R.(1982)。Cost-Benefit and Cost-Effectiveness Analysis in Health Care: Principles, Practice, and Potential。Michigan：Health Administration Press。  new window
10.Linda, J. J.(1994)。The Social Context of Health and Health Work。London, UK：The Macmillan Press LTD.。  new window
11.Santerre, Rexford E.、Neun, Stephen P.(1996)。Health Economics: Theories, Insights, and Industry Studies。Health Economics: Theories, Insights, and Industry Studies。Burr Ridge, IL：Irwin。  new window
12.Eastaugh, S. R.(1992)。Health Economics: Efficiency, Quality, and Public Policy: Risks, Allocation, and Equity。Health Economics: Efficiency, Quality, and Public Policy: Risks, Allocation, and Equity。London, UK：Greenwood Press。  new window
13.張清溪、許嘉棟、劉鶯釧、吳聰敏(1993)。經濟學--理論與實際。台北：張清溪。  延伸查詢new window
14.Szilagyi, A. D. Jr.(1984)。Management and Performance。New Jersey：Scott Foresman。  new window
15.謝啟瑞(1996)。健康經濟學。臺北市：五南書局。  延伸查詢new window
16.王正、徐偉初(1993)。財政學。國立空中大學。  延伸查詢new window
17.Martin, Lawrence L.、施怡廷、梁慧雯(1997)。社會服務機構組織與管理：全面品質管理理論與實務。臺北：揚智。  延伸查詢new window
18.Martin, Lawrence L.、Kettner, Peter M.、趙善如(1999)。社會服務方案績效的評量--方法與技術。臺北：亞太出版社。  延伸查詢new window
19.Rossi, Peter H.、Freeman, Howard E.(1993)。Evaluation--A Systematic Approach。Sage Publications Inc.。  new window
20.張苙雲(1990)。組織社會學。臺北市：三民。  延伸查詢new window
21.Payne, Malcolm Stuart、周玟琪、葉琇姍、林萬億(1995)。當代社會工作理論：批判的導論。臺北：五南。  延伸查詢new window
22.Charnes, A.、Cooper, W. W.、Lewin, A. Y.、Seiford, L. M.(1994)。Data Envelopment Analysis: Theory, Methodology and Application。Kluwer Academic Publishers。  new window
23.Barker, R. L.(1991)。Social Work Dictionary。Social Work Dictionary。沒有紀錄。  new window
24.Butrym, Z.、Horder, J.(1983)。Health, Doctors and Social Workers。Health, Doctors and Social Workers。London, UK。  new window
25.Isaac-Henry, K.、Painter, C.、Barnes, C.(1993)。Management in the Public Sector: Challenge and Change。Management in the Public Sector: Challenge and Change。London, UK。  new window
26.莫藜藜(1983)。臺灣省立醫院社會服務室現況調查及功能之研究。臺灣省立醫院社會服務室現況調查及功能之研究。南投縣南投市。  延伸查詢new window
27.葉英堃、吳中立(1990)。臺北地區精神醫療網主要核心醫院門診治療的成本效益分析。臺北：行政院研究發展考核委員會。  延伸查詢new window
28.Anderson, R. M.、Davidson, P. L.(1996)。Measuring Access and Trends。Changing the U. S. Health Care System: Key Issues in Health Services, Policy, and Management。San Francisco, CA。  new window
29.Flynn, Rob(1992)。Structures of Control in Health Management。Structures of Control in Health Management。London, UK。  new window
30.Frankel, S.(1991)。Methodological Issues in Efficiency - Focused Program Evaluation: The Case of Mental Health。Efficiency and the Social Services。New York, NY。  new window
31.Ganz, P. A.、Litwin, M. S.(1996)。Measuring Outcomes and Health-Related Quality of Life。Changing the U. S. Health Care System: Key Issues in Health Services, Policy, and Management。San Francisco, CA。  new window
32.Hailey, D.(1992)。The Perspective of the Policy Maker on Health Care Research and Evaluation。Researching Health Care: Design, Dilemmas, Disciplines。London, UK。  new window
33.Heffernan, J.(1991)。Efficiency Considerations in the Social Welfare Agency。Efficiency and the Social Services。New York, NY。  new window
34.Judge, K.、Matthews, J.(1980)。Charging for Social Care: A Study of Consumer Charges and the Personal Social Services。Charging for Social Care: A Study of Consumer Charges and the Personal Social Services。London, UK。  new window
35.Knapp, M.(1984)。The Economics of Social Care。The Economics of Social Care。London, UK。  new window
36.Knapp, M.(1991)。Efficiency, Austerity, and Economics。Efficiency and the Social Services。New York, NY。  new window
37.Matsuda, T.、Oota, T.、Sueyoshi, T.(1993)。Implementation of Decision Support Systems: An Empirical Study of Japanese Production Control Systems。Creative and Innovative Approaches to the Science of Management。London, UK。  new window
38.Pine, D. C.(1993)。Evaluating the Cost-Effectiveness of Housing and Human Service Providers。Cost-Effectiveness in the Nonprofit Sector。London, UK。  new window
39.Rehr, H.、Berkman, B.(1979)。Patient Care Evaluation (Audits): Social Work Prerequisites and Current Approaches。Professional Accountability for Social Work Practice: A Search for Concepts and Guidelines。New York, NY。  new window
40.Reisman, D.(1993)。The Political Economy of Health Care。The Political Economy of Health Care。New York, NY。  new window
41.Rosenberg, G.(1984)。Concepts in the Financial Management of Hospital Social Work Departments。Social Work Administration in Health Care。New York, NY。  new window
42.Steiner, R.(1977)。Managing the Human Service Organization: From Survival to Achievement。Managing the Human Service Organization: From Survival to Achievement。Newbury Park。  new window
43.Torrance, G. W.(1986)。Measurement of Health State Utilities for Economics Appraisal: A Review。The Economics of Health, Brookfield。Vermont。  new window
44.Volland, P. J.(1984)。A Social Work Director Comments。Social Work Administration In Health Care。New York, NY。  new window
45.Weinbach, R. W.(1994)。The Social Worker as Manager: Theory and Practice。The Social Worker as Manager: Theory and Practice。Boston, MA。  new window
其他
1.王媛慧，周麗芳(1998)。臺灣地區老人安養機構效率之研究：DEA方法之運用，臺北。  延伸查詢new window
2.Lawlor, E. F.，Raube, K.(1995)。Social Intervention and Outcomes in Medical Effectiveness，0。  new window
圖書論文
1.Ali, A. I.、Seiford, L. M.(1993)。The mathematical programming approach to efficiency analysis。The Measurement of Productive Efficiency: Techniques and Applications。Oxford University Press。  new window
2.Pruger, R.、Miller, L.(1991)。Efficiency and the Social Service: Part A. Part B。Efficiency and the Social Service。New York：The Haworth Press。  new window
3.Newman, E.、Turem, J.(1985)。The Crisis of Accountability。Managing Finances, Personnel and Information in Human Service。New York：The Haworth Press。  new window
4.楊志良、林瓊香、林小嫻(1995)。省市立及教會醫院的生產效率。臺灣經濟學會年會論文集。  延伸查詢new window
 
 
 
 
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