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題名：市區公車駕駛員情緒智力對工作壓力模式之調節效果
書刊名：運輸學刊
作者：任維廉 引用關係／涂榮庭／吳毓娟／曾琬翎
作者(外文)：Jen, William／Tu, Rungting／Wu, Yu-chuan／Tseng, Wan-ling
出版日期：2010
卷期：22:4
頁次：頁415-445
主題關鍵詞：情緒智力；工作壓力模式；壓力反應；市區公車駕駛員；Emotional intelligence；Job stress model；Stress reaction；City bus driver
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(12) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:12
  • 共同引用共同引用:30
  • 點閱點閱:45
由於職業駕駛長時間於道路上行駛，若稍有疏失則導致交通事故，除了危及自身安全外，亦造成乘客或其他道路使用者傷亡：交通量的逐年提升也造成駕駛員面臨較複雜的工作環境，皆會產生不同程度的工作壓力。若駕駛員無法適當地調適，除了危害個人身心健康，組織整體績效，甚至危及乘客安全。因此在外在環境無法控制情境下，如何協助員工調適工作壓力為公車業者重要的課題之一。因此本研究針對情緒智力探討其對工作壓力源與壓力反應間之關係造成的影響，將有助於協助組織培養員工的情緒智力，降低工作壓力對個人及組織帶來的損害，以期能提升組織的績效。研究發現，駕駛員所成受到之總工作壓力源與工作壓力源五構面均對壓力反應產生顯著影響。其中對工作滿意為負向影響，對負面壓力反應為正向影響。特殊的是工作壓力源五構面中，來自工作本身因素的壓力對於駕駛員的工作滿意的影響大於對負面情緒的影響，但是工作壓力源之五構面並不會同時對壓力反應產生顯著影響，僅組織架構顯著負向影響工作滿意，另工作本身因素顯著正向影響負向壓力反應。最後，針對研究結果進行管理意涵的討論，並提出復續研究建議。
Due to professional drivers' long working hours on the road, driver's careless mistake 0ften leads to a traffic accident that not only endangers the driver's personal life but also puts passengers and other roadway users in a potential hazardous situation. In recent years, the increase in traffic density further worsens the driver's working environment hence adding varying degrees of job pressure to the workers. If the driver cannot adjust to the pressure, it will affect the driver's personal health, the organization's performance and passengers' well being. Since the external environment cannot be controlled, the issue of how to assist the driver to better adjust and face a variety of working conditions and job stress is one of the most important issues to bus operators. This research was focused on emotional intelligence to study its effect on the relationship between work stressor and stress reaction. It can help organizations train up their staff's emotional intelligence in reducing damage caused by work stress to workers and organizations. This will improve the organizational performance. The results showed a striking effect of the work stressor and the five dimensions of work stressor on stress reactions. The empirical study indicated that there is a negative effect on job satisfaction and a positive effect on negative stress reaction. Specifically, the effect on job satisfaction from the stressor of work itself is more than its effect on negative stress reaction, in the five dimensions of work stressor. However, the five dimensions of work stressor do not affect the stress reactions at the same time. Only organization structure do significantly and negatively influences job satisfaction. Work itself has a significantly positive effect on the negative stress reaction. Finally, we discussed the managerial implications and proposed some suggestions to future research.
期刊論文
1.Wharton, A. S.、Erickson, R. J.(1993)。Managing emotions on the job at home: Understanding the consequences of multiple emotional roles。Academy of Management Review，18(3)，457-487。  new window
2.Peterson, R. A.、Wilson, W. R.(1992)。Measuring Customer Satisfaction: Fact and Artifact。Journal of the Academy of Marketing Science，20(1)，61-71。  new window
3.Hendrix, W. J.、Steel, R. P.、Shultz, S. A.(1987)。Job Stress and Life Stress: Their Causes and Consequences。Journal of Social Behavior and Personality，2(3)，291-302。  new window
4.Roberts, Richard D.、Stankov, Lazar、Davies, Michaela(1998)。Emotional Intelligence: In Search of an Elusive Construct。Journal of Personality and Social Psychology，75(4)，989-1015。  new window
5.Jordan, Peter J.、Ashkanasy, Neal M.、Hartel, Charmine E. J.(2002)。Emotional intelligence as a moderator of emotional and behavioral reactions to job insecurity。Academy of Management Review，27(3)，361-372。  new window
6.Anderson, Stephen、Deane, Frank P.、Ciarrochi, Joseph(2002)。Emotional Intelligence Moderates the Relationship between Stress and Mental Health。Personality and Individual Differences，32(2)，197-209。  new window
7.Edwards, J. R.(1992)。A cybernetic theory of stress, coping, and well-being in organizations。Academy of Management Review，17(2)，238-274。  new window
8.Cooper, C. L.、Marshall, J.(1976)。Occupational sources of stress: A review of the literature relating to coronary heart disease and mental ill health。Journal of Occupational Psychology，49(1)，11-28。  new window
9.陸洛、陳艷菁、許嘉和、李季樺、吳紅鑾、施建彬(19950600)。職業壓力指標之探討--以臺灣國營企業員工為例。勞工安全衛生研究季刊，3(2)，47-72。new window  延伸查詢new window
10.Beehr, T. A.、Newman, J. E.(1978)。Job Stress, Employee Health and Organizational Effectiveness: A Factor Analysis, Model and Literature Review。Personnel Psychology，31(4)，665-699。  new window
11.Rook, Dennis W.、Fisher, Robert J.(1995)。Normative Influences on Impulsive Buying Behavior。Journal of Consumer Research，22(3)，305-313。  new window
12.Lu, L.、Tseng, H. J.、Cooper, C. L.(1999)。Managerial stress, job satisfaction and health in Taiwan。Stress Medicine，15(1)，53-64。  new window
13.李明書(19940600)。工作壓力及其管理策略之探討。勞工行政，74，22-28。  延伸查詢new window
14.Parker, Donald F.、DeCotiis, Thomas A.(1983)。Organizational Determinants of Stress。Organizational Behavior and Human Performance，32(2)，160-177。  new window
15.House, James S.(1974)。Occupational stress and coronary heart disease: A review and theoretical integration。Journal of Health and Social Behavior，15(1)，12-27。  new window
16.Law, K. S.、Wong, C.-S.、Song, L. J.(2004)。The construct and criterion validity of emotional intelligence and its potential utility for management studies。Journal of Applied Psychology，89(3)，483-496。  new window
17.Mayer, John D.、Caruso, David R.、Salovey, Peter(1999)。Emotional Intelligence Meets Traditional Standards for an Intelligence。Intelligence，27(4)，267-298。  new window
18.Wong, Chi-Sum、Law, Kenneth S.(2002)。The Effects of Leader and Follower Emotional Intelligence on Performance and Attitude: An Exploratory Study。The Leadership Quarterly，13(3)，243-274。  new window
19.Barsade, S. G.(2002)。The ripple effect: emotional contagion and its influence on group behavior。Administrative Science Quarterly，47(4)，644-675。  new window
20.Mayer, John D.、Salovy, Peter(1990)。Emotional intelligence。Imagination, Cognition and Personality，9(3)，185-211。  new window
21.任維廉、徐聖智、張傳琳(19970300)。公車駕駛員工作壓力量表之設計與測試--以大有巴士、福和客運為例。運輸學刊，10(1)=35，91-118。new window  延伸查詢new window
22.Hu, Li-tze、Bentler, Peter M.(1999)。Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives。Structural Equation Modeling: A Multidisciplinary Journal，6(1)，1-55。  new window
23.Bentler, Peter M.(1992)。On the Fit of Models to Covariances and Methodology to the Bulletin。Psychological Bulletin，112(3)，400-404。  new window
24.Cote, S.(2005)。“A Social Interacti on Model of the Effects of Emotion Regulation on Work Strain,”。The Academy of Management Review，Vol.No. 3，pp. 509-530。  new window
25.Garver, M. S.(2002)。“Data Mining A pplications in Customer Satisfaction Research,”。Marketing Research，vol. 14;no. 1，pp. 8-17。  new window
26.Kleinberg, J. L.(2002)。“Beyond Emotional Intelligence at Work: Adding Insight to Injury through Group Psychotherapy,”。Group，vol. 24;no. 4，pp. 261-278。  new window
27.Matthews, G., Emo, A., Funke, G., Zeidner, M., Roberts, R. D., Costa, P. T., and Schulze, R.(2006)。“Emotional Intelligence, Personality, and Task-induced Stress,”。Journal of Experimental Psychology: Applied，Vol.No. 2,，pp. 96-107。  new window
28.Van Yperen, N. W. and Janssen, O.(2002)。“Fatigued and Dissatisfied or Fatigued but Satisfied? Goal Orientations and Responses to High Job Demands,”。Academy of Management Journal，vol. 45;no. 6，pp. 1161-1171。  new window
學位論文
1.林興皓(2006)。情緒智力對於壓力反應與組織結果變項之干擾效果研究，雲林。  延伸查詢new window
2.翁秀琴(2005)。職場健康促進－員工壓力管理方案介入成效評估，高雄。  延伸查詢new window
3.張雅茹(2007)。兩岸三地員工工作壓力來源對工作績效之影響：以因應策略為調節變項。  延伸查詢new window
圖書
1.Hatcher, L.(1998)。A Step-by-step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling。Cary：SAS Institute Inc.。  new window
2.行政院勞工委員會勞工安全衛生研究所(1994)。職業壓力指標之探討。台北市：行政院勞工委員會。  延伸查詢new window
3.行政院勞工委員會(1995)。勞工安全衛生研究報告--國人工作壓力量表之建立。行政院勞工委員會勞工安全衛生研究所。  延伸查詢new window
4.Matteson, M. T.、Ivancevich, J. M.(1987)。Controlling work stress: Effective human resource and management strategies。San Francisco, CA。  new window
5.Cooper, C. L.、Sloan, S. J.、Williams, S.(1988)。Occupational stress indicator: Management guide。NFER-Nelson。  new window
6.Ivancevich, J. M.、Matteson, Michael T.(1980)。Stress and Work: A Managerial Perspective。Scott Foresman & Company。  new window
7.Lazarus, Richard S.、Folkman, Susan(1984)。Stress, Appraisal, and Coping。Springer。  new window
8.勞工安全衛生研究所(2004)。職業駕駛健康危害預防手冊。  延伸查詢new window
9.Bar-On, R.(1997)。Bar-On Emotional Quotient Inventory: Technical Manual。Toronto, Ontario：Multi-Health Systems Press。  new window
10.Frese, M. and Zapf, D.(1988)。Methodological Issues in the Study of Workstress: Objective vs. Subjective Measurement of Work Stress and the Question of Longitudinal Studies。Causes, Coping and Consequences of Stress at Work。London。  new window
11.Matthews, G., Zeidner, M., and Roberts, R. D.(2004)。Emotional Intelligence, Work, and the Occupational Environment。Emotional Intelligence: Science and Myth。Cambridge。  new window
12.Steers, R. M.(1988)。Work and Stress: Introduction to Organizational Behavior。New York:。  new window
圖書論文
1.Mayer, John D.、Salovey, Peter(1997)。What is emotional intelligence?。Emotional development and emotional intelligence: educational implications。Basic Books。  new window
2.Browne, M. W.、Cudeck, R.(1993)。Alternatives ways of assessing model fit。Testing structural equation models。Newbury Park, CA：Sage。  new window
 
 
 
 
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