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題名:績效評估目的影響公務員組織承諾、工作滿意之因果模式分析:以交通部港務局為例
書刊名:航運季刊
作者:劉祥得 引用關係方福樑
作者(外文):Liu, Hsiang-teFang, Fu-liang
出版日期:2011
卷期:20:1
頁次:頁1-25
主題關鍵詞:績效評估目的組織承諾工作滿意工作角色衝突Performance evaluationOrganization commitmentJob satisfactionWork role conflict
原始連結:連回原系統網址new window
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交通部配合政府組織改造,擬將現有基隆、臺中、高雄及花蓮等四個港務局朝「行政法人化」方向規劃;而從行政管理的觀點來看,不論任何組織變革與工作重新設計,都將對工作者與員工績效造成某種衝擊與改變,此議題十分值得學術與實務界重視與探討之。本研究針對基隆、臺中、高雄及花蓮等四個港務局行政公務人員進行普查,共獲有效樣本 96 筆,回收率為 43%。本文利用結構方程模式 (Lisrel) 及階層迴歸來驗證所設立的假設。研究結果顯示,情感承諾正向影響工作滿意;工作角色衝突負向影響工作滿意。績效評估行政、角色界定目的正向影響績效體系滿意認知。角色界定目的正向影響情感承諾,負向影響角色衝突;而角色衝突部分中介角色衝突和工作滿意間的關係。整體而言,本文的確證實績效評估的「角色界定」目的,深切影響港務局公務員相關態度認 知。
The Ministry of Transportation and Communication has formulated the reengineering program of Harbor Bureau these years. It is considered to be an organizational change for most public servants in public organization. Performance evaluation is always considered as a management tool to evaluate what the difference reengineering program really makes. Then, the perception of purpose of performance evaluation by public servants has been believed to be determinant of their job satisfaction and organizational commitment.This study collects 96 valid samples from four Harbor Bureaus in Taiwan and uses Lisrel and hierarchical regression to test the hypothesized relationships we explored. The results show that: affective organizational commitment positively affects job satisfaction; work role conflict negatively affects job satisfaction; administrative and work role definition purpose positively affects erformance evaluation satisfaction; work role definition positively influences affective organizational commitment; and work role conflict partially mediates the relationship between work role definition purpose and job satisfaction.
期刊論文
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13.Allen, Natalie J.、Meyer, John P.(1990)。The Measurement and Antecedents of Affective Commitment and Normative Commitment to the Organization。Journal of Occupational and Organizational Psychology,63(1),1-18。  new window
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15.Korsgaard, M. A.、Roberson, L.(1995)。Procedural justice in performance evaluation: the role of instrumental and noninstrumental voice in performance appraisal discussions。Journal of Management,21(4),657-669。  new window
圖書
1.Bernardin, H. J.、Beatty, R. W.(1984)。Performance Appraisal: Assessing Human Behavior at work。Boston, Massachusetts:Kent Publishing Company。  new window
2.Blau, P. M.(1964)。Exchange and Power in Social Life。New York:John Wiley and Sons。  new window
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4.Murphy, Kevin R.、Cleveland, Jeanette N.(1995)。Understanding Performance Appraisal。Sage。  new window
5.Carroll, Stephen J.、Schneier, C. E.(1982)。Performance Appraisal and Review Systems: The Identification, Measurement and Development of Performance in Organizations。Glenview, IL:Scott, Foresman。  new window
6.Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。  new window
其他
1.R.J. Aldag and A.P. Brief(1976)。Correlates o f role indices。  new window
2.W.R. Boswell and J.W. Boudreau(2000)。Employee satisfaction with performance appraisals and appraisers: the role of perceived appraisal use。  new window
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4.B.D. Cawley, L.M. Keeping, and P.E. Levy(1998)。Participation in the performance appraisal process and employee reactions: a meta-analytic review of the field investigations。  new window
5.Chen G., S.M. Gully, J.A. Whiteman and R.N. Kilcullen(2000)。Examination of the relationships among trait-like individual differences, state-like individual differences, and learning performance。  new window
6.R.B. Cialdini(2001)。Influence: Science and Practice,Needham Heights: MA。  new window
7.J.N. Cleveland, S. Mohammed, A.L. Skattebo and H.P. Sin(2003)。Multiple purposes of performance appraisal: a replication and extension,Orlando, FL。  new window
8.Day, D.V., Sin, H.P. and Chen, T.T.(2004)。Assessing the burdens of leadership: effects of formal leadership roles on individual performance over time。  new window
9.A.S. DeNisi(2000)。Performance appraisal and performance management,Jossey-Bass:San Francisco。  new window
10.A.S. DeNisi and J.A. Gonzalez(2000)。Design performance appraisal systems to improve performance,Blackwell:Oxford。  new window
11.A.S. DeNisi, T.P. Cafferty and B.M.A. Meglino(1984)。Cognitive view of the performance appraisal process: a model and research propositions。  new window
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13.M.M. Greller(1978)。The nature of subordinate participation in the appraisal interview。  new window
14.L.M. Hough and F.L. Oswald(2000)。Personnel selection: looking toward the futureremembering the past。  new window
15.D.R. Ilgen(1993)。Performance appraisal accuracy: an illusive or sometimes misguided goal?,Erlbaum:Mahwah: NJ。  new window
16.L.R. James and M.D. McInytre(1996)。Perceptions of organizational climate,Jossey-Bass:San Francisco。  new window
17.K.G. Jöreskog and D. Sörbom(1993)。Lisrel-8,Chicago:Scientific Software。  new window
18.D. Katz and R. Kahn(1979)。The Social Psychology of Organizations,Hoboken:Wiley: NJ。  new window
19.F.J. Landy, J. Barnes and K. Murphy(1978)。Correlates of perceived fairness and accuracy of performance appraisals。  new window
20.K.R. Murphy and J.N. Cleveland(1992)。Performance Appraisal: An Organizational Perspective,Needham Heights:Allyn and Bacon: MA。  new window
21.K.R. Murphy, W.K. Balzer, K. Kellam, and J. Armstrong(1984)。Effect and purpose of rating on accuracy in observing teacher behavior and evaluating teaching performance。  new window
22.B.R. Nathan, A.M. Mohrman and J. Milliman(1991)。Interpersonal relations as a context for the effects of appraisal interviews on performance and satisfaction: a longitudinal study。  new window
23.B. Schneider and K.J. Klein(1994)。What is enough? A systems perspective on individualorganizational performance linkages,Washington:National Academies Press。  new window
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26.A. Sharon and C.J. Bartlett(1969)。Effect of instructional conditions in producing leniency in two types of rating scales。  new window
27.T.R.Jr. Tremble, and C.E. Alderks(1992)。Measures for Research on Small Unit Preparedness for Combat Effectiveness。  new window
28.K.J. Williams, A.S. DeNisi, A.G. Blencoe and T.P. Cafferty(1985)。The role of appraisal purpose: effects of purpose on information acquisition and utilization。  new window
29.S. Zedeck and W.F. Cascio(1982)。Performance appraisal decisions as a function of rater training and purpose of the appraisal。  new window
圖書論文
1.Campbell, J. P.、McCloy, R. A.、Oppler, S. H.、Sager, C. E.(1993)。A theory of performance。Personnel Selection in Organizations。San Francisco, CA:Jossey-Bass。  new window
2.Campbell, John P.(1990)。Modeling the performance prediction problem in industrial and organizational psychology。Handbook of Industrial and Organizational Psychology。Consulting Psychologists Press。  new window
3.Borman, Walter C.、Motowidlo, Stephan J.(1993)。Expanding the Criterion Domain to Include Elements of Contextual Performance。Personnel selection in organizations。Jossey-Bass。  new window
 
 
 
 
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