:::

詳目顯示

回上一頁
題名:以體驗行銷觀點探討大專校院生職場見習與滿意度之研究--以休閒觀光產業為例
書刊名:餐旅暨觀光
作者:曾建榮馮祥勇 引用關係朱國光 引用關係
作者(外文):Tseng, Chien-lungFeng, Hsiang-yungChu, Kuo-kuang
出版日期:2012
卷期:9:2
頁次:頁73-90
主題關鍵詞:見習滿意度學校行銷體驗行銷InternshipSatisfactionExperiential marketingSchool marketing
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:72
近幾年國內觀光休閒產業的蓬勃發展,業界對人才的需求也日益增加,為了加強在校學生的就業能力,政府單位積極推動產官學合作,以提供校外職場見習的機會。協助學生透過職場見習,獲得從態度、理念到實務面的體驗學習,了解產業及工作環境,有利於畢業後與職場接軌。Schmitt於1999年在《體驗行銷》提到體驗行銷認為顧客是理性與感性的動物,並同時受到理性與感性驅策的。而體驗行銷的特性為:焦點是集中在顧客體驗上,換句話說,體驗是提供感官的、情感的、認知的、行為的、以及關係的價值來取代功能的價值。本研究以參與產學合作計畫之大專校院,並以休閒產業,如民宿、溫泉會館、渡假村、休閒農場等單位見習過的學生為研究對象,先以學校行銷為出發點,了解學生對於產官學合作之看法,再以體驗行銷的觀點,探討見習學生的工作體驗來評估其見習滿意度,並嘗試找出影響學生滿意度的主要因素,分析各項因素構面對學生滿意度的影響效果,比較不同背景特質學生在見習滿意度上是否存在顯著的差異性。本研究以問卷調查訪問方式,共訪談300位學生,有效樣本為215位,有效回收率為71.6%,而後將問卷所得之資料以敘述統計、因素分析、迴歸分析來驗證本研究所提之假設。最後依研究發現及分析結果,提出結論與建議予產官學研界參考。
In recent years, domestic tourism and leisure industry to flourish, the industry demand for talent increasing, in order to enhance the employability of students, the government actively promoting the industry, government and academic cooperation, in order to provide opportunities for trainees outside the workplace. To help students through workplace attachment, obtained from the attitude, philosophy to practical side of experiential learning, understand the industry and work environment conducive to the workplace after graduation standards. In 1999, Schmitt in ”experiential marketing” refers to experiential marketing that customers are rational and emotional animals, and driven by both the rational and emotional. The characteristics of experiential marketing is that focus is concentrated on the customer experience, in other words, it's to provide a sensory experience, emotional, cognitive, behavioral, and relationship to replace the function of the value of value. This research aims to analyze the key factors influencing satisfaction toward students who major in tourism and had finished the internship work in the rural areas of leisure industry, such as home stays, spa, resorts, and leisure farming, so as to probe into if there are any significant differences in satisfaction among students with different background. This research primarily works on collected questionnaires analyzed by means of Descriptive Analysis, Factor Analysis, and Regression Analysis. Each of the 300 subjects was given a questionary to fill out. A total of 215 questionaries was returned, valid return rate of 71.6%. Finally, we discuss implications for managers and scholars.
期刊論文
1.Waryszak, R. Z.(1999)。Students' expectations from their cooperative education placements in the hospitality industry: An international perspective。Education + Training,41(1),33-40。  new window
2.鄧意滿(20030300)。餐飲技職學生建教合作教學效能研究。光武學報,26,285-303。  延伸查詢new window
3.曹勝雄、容繼業、劉麗雲(20001200)。專科餐旅教育「三明治教學制度」實施之認知研究--從教師觀點。高雄餐旅學報,3,53-68。  延伸查詢new window
4.蘇宗雄(20000600)。體驗設計行銷--感性抬頭.進入大體驗時代。設計,93,5-8。  延伸查詢new window
5.Holbrook, M. B.(2000)。The Millennial consumer in the text of times: Experience and entertainment。Journal of Macromarketing,20(2),178-192。  new window
6.Gilmore, J. H.、Pine, B. J. II(2002)。Differentiating hospitality operations via experiences: Why selling services is not enough。The Cornell Hotel and Restaurant Administration Quarterly,43(3),87-96。  new window
7.Tough, A. M.(1978)。Major learning efforts: recent research and future directions。Adult Education,28(4),250-263。  new window
8.Spence, R. B.、Evans, L. H.(1956)。Dropouts in adult Education。Adult Education,6(4),221-225。  new window
9.Schmitt, Bernd(1999)。Experiential Marketing。Journal of Marketing Management,15(1-3),53-67。  new window
10.Oliver, Richard L.(1981)。Measurement and evaluation of satisfaction processes in retail settings。Journal of Retailing,57(3),25-48。  new window
11.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
12.Addis, Michela、Holbrook, Morris B.(2001)。On the Conceptual Link between Mass Customisation and Experience Consumption: An Explosion of Subjectivity。Journal of Consumer Behaviour,1(1),50-66。  new window
13.Joy, Annamma、Sherry, John F. Jr.(2003)。Speaking of art as embodied imagination: A multisensory approach to understanding aesthetic experience。Journal of Consumer Research,30(2),259-282。  new window
14.McLuhan, Robert(2000)。Go live with a big brand experience。Marketing,26(4),45-46。  new window
學位論文
1.馬芳婷(1989)。社教機構短期研習班教師教學行為與學生學習滿意度之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
2.呂惠美(2001)。私立中等藝術學校行銷策略之研究(碩士論文)。國立中山大學。  延伸查詢new window
3.賴清國(2002)。高職餐飲管理科建教合作學生學習滿意度之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
4.王淑華(2002)。二專餐飲管理科學生職業認知及生涯決定關係之研究(碩士論文)。中國文化大學。  延伸查詢new window
圖書
1.Gray, L.(1991)。Marketing education。Philadelphia, PA。  new window
2.Pine, B. Joseph II、Gilmore, James H.、夏業良、魯煒(2003)。體驗經濟時代。台北:經濟新潮社。  延伸查詢new window
3.Schmitt, Bernd H.、梁曉鶯、王育英(2000)。體驗行銷。經典傳訊文化。  延伸查詢new window
4.Lebergott, Stanley(1993)。Pursuing happiness: American consumers in the twentieth century。Princeton, New Jersey:Princeton University Press。  new window
5.Mckenna, R.、尉謄蛟(1992)。關係行銷。台北市:長河出版社。  延伸查詢new window
其他
1.馮祥勇(2007)。以體驗行銷與顧客滿意度觀點探討鄉村休閒與民宿經營之研究--以大專青年在校生見習為例。  延伸查詢new window
2.Behuniak, P. J., and Gable, R. K.(1980)。The influence of sex and college major on students, attitudes about future employment and satisfaction with college.。  new window
3.Holbrook, M. B., and Hirschman, E. C.(1982)。The Experiential Management。  new window
4.Howard, G. S., and Schmeck, R. R.(1979)。Relationship of changes in evaluation of instruction.。  new window
5.Jenkins, A. K.(2001)。Making a career of it? Hospitality student's future perspectives: Anglo-Dutch study.。  new window
6.Kotler(1969)。Broading the concept of marketing.。  new window
7.Kusluvan, S., and Kusluvan, Z.(2000)。Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey。  new window
8.Mazur, L.(2000)。Build the brand before creating the experience.。  new window
9.Starr, A. M.(1972)。College Student Satisfaction Questionnaire (CSSQ) Manual.。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關書籍
 
無相關著作
 
QR Code
QRCODE