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題名:宅配產業服務品質與顧客滿意度分析--以臺灣五大宅配業者為例
書刊名:電子商務學報
作者:廖彩雲 引用關係羅元辰
作者(外文):Liao, Tsai-yunLou, Yuan-chen
出版日期:2013
卷期:15:4
頁次:頁461-490
主題關鍵詞:宅配產業服務品質顧客滿意度分析網路程序法重要程度-績效水準分析Home-delivery service providersService qualityCustomer satisfactionAnalytic network processImportance performance analysis
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(4) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:0
  • 點閱點閱:105
期刊論文
1.Wen, C. H.、Tsai, M. C.、Lin, C. H.(2011)。Classification and Competition Analysis of Air Cargo Logistics Providers: The Case of Taiwan's High-technology Industry。Journal of Air Transport Management,17(2),106-109。  new window
2.Groth, M.、Gutek, B. A.、Douma, B.(2001)。Effects of service mechanisms and modes on customers’ attributions about service delivery。Journal of Quality Management,6(2),331-348。  new window
3.Lin, C. T.、Lee, C.、Chen, W. Y.(2009)。An expert system approach to assess service performance of travel intermediary。Expert Systems with Applications,36(2),2987-2996。  new window
4.McGinnis, Michael A.、Kohn, Jonathan W.(1990)。A factor analytic study of logistics strategy。Journal of Business Logistics,11(2),41-63。  new window
5.McGinnis, K.(1993)。Logistics strategy, organizational environment and time competitiveness。Journal of Business Logistics,14(2),1-23。  new window
6.Park, Y.、Choi, J. K.、Zhang, A.(2009)。Evaluating competitiveness of air cargo express services。Transportation Research Part E,45(2),321-334。  new window
7.Yang, Y. H.、Hui, Y. V.、Leung, L. C.、Chen, G.(2010)。An analytic network process approach to the selection of logistics service providers for air cargo。Journal of the Operational Research Society,61(9),1365-1376。  new window
8.Wang, R. T.(2007)。Improving Service Quality Using Quality Function Deployment: The Air Cargo Sector of China Airlines。Journal of Air Transport Management,13(4),221-228。  new window
9.Hsieh, L. F.、Lin, L. H.、Lin, Y. Y.(2008)。A service quality measurement architecture for hot spring hotels in Taiwan。Tourism Management,29(3),429-438。  new window
10.Kuo, Y. F.、Wu, C. M.、Deng, W. J.(2009)。The relationships among service quality, perceived value, customer satisfaction, and post-purchased intention in mobile value-added services。Computers in Human Behavior,25(4),887-896。  new window
11.Hollenhorst, S.、Olson, D.、Fortney, R.(1992)。Use of Important-Performance Analysis to Evaluate State Park Cabins: The case of The West Virginia State Park System。Journal of Park and Recreation Administration,10(1),1-11。  new window
12.Martilla, John A.、James, John C.(1997)。Importance-Performance Analysis。Journal of Marketing,41(1),77-79。  new window
13.Saaty, T. L.、Vargas, L. G.(1998)。Diagnosis with Dependent Symptoms: Bayes Theorem and the Analytic Hierarchy Process。Operations Research,46(4),491-502。  new window
14.Steenkamp, Jan-Benedict E. M.、Van Trijp, Hans C. M.(1991)。The use of LISREL in validating marketing constructs。International Journal of Research in Marketing,8(4),283-299。  new window
15.Zhang, H. Q.、Chow, I.(2004)。Application of importance-performance model in tour guides' performance: Evidence from mainland Chinese outbound visitors in Hong Kong。Tourism Management,25(1),81-91。  new window
16.Andrich, D.(1978)。A Rating Formulation for Ordered Response Categories。Psychometrika,43(4),561-573。  new window
17.Taylor, Shirley、Todd, Peter A.(1995)。Understanding information technology usage: A test of competing models。Information Systems Research,6(2),144-176。  new window
18.Swan, J. E.、Trawick, I. F.、Silva, D. W.(1985)。How industrial salespeople gain customer trust。Industrial Marketing Management,14(3),203-211。  new window
19.Dabholkar, Pratibha A.、Thorpe, Dayle I.、Rentz, Joseph O.(1996)。A measure of service quality for retail stores: scale development and validation。Journal of the Academy of Marketing Science,24(1),3-16。  new window
20.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
21.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
22.Jharkharia, S.、Shankar, R.(2007)。Selection of logistics service provider: an Analytic Network Process (ANP) approach。OMEGA,35(3),274-289。  new window
23.Palmer, J. W.(2000)。Electronic Commerce in Retailing: Convenience, Search Cost, Delivery, and Price Across Retail formats。Information Technology and Management,1(1/2),25-43。  new window
會議論文
1.Wei, G.、Zhou, J.(2010)。An empirical study on express enterprises of China。Wuhan, China。  new window
學位論文
1.呂芳奇(2007)。台灣宅配業經營型態與經營作為之分析(碩士論文)。國立中央大學。  延伸查詢new window
2.劉茂仁(2009)。企業競爭優勢與核心競爭力之評估架構研究--以宅配產業為例(碩士論文)。雲林科技大學。  延伸查詢new window
3.簡士豪(2004)。由資源觀點探討個案宅配公司之核心資源與競爭優勢--以新竹貨運與台灣宅配通公司為例(碩士論文)。逢甲大學。  延伸查詢new window
4.李金靖(2004)。宅配業服務品質構面及滿意度之研究(碩士論文)。國立臺北大學。  延伸查詢new window
圖書
1.Saaty, Thomas L.、Kearns, K. P.(1985)。The Analytic Hierarchy Process Series。PA:RWS Publications。  new window
2.中華郵政(2008)。中華郵政股份有限公司郵務業務經營策略研究分析報告。台北市:中華郵政股份有限公司。  延伸查詢new window
3.Saaty, T. L.、Vargas, L. G.(2006)。Decision making with the analytic network process: Economic, political, social and technological applications with benefits, opportunities, costs and risks。Springer。  new window
4.Guieford, J. P.(1965)。Fundamental statistics in phychology and education。N.Y:McGramn-Hill。  new window
5.Carmines, E. G.、Zeller, R. A.(1979)。Reliability and Validity Assessment。Sage Publications。  new window
6.Saaty, Thomas L.(1996)。Decision making with dependence and feedback: The analytic network process。RWS Publications。  new window
7.吳明隆(2007)。SPSS操作與應用:問卷分析與應用統計。臺北:五南。  延伸查詢new window
 
 
 
 
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