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題名:應用劇場理論於觀光工廠之體驗價值建立模式
書刊名:休閒與社會研究
作者:李曄淳 引用關係
作者(外文):Li, Ye-chuen
出版日期:2014
卷期:10
頁次:頁1-16
主題關鍵詞:觀光工廠策略體驗模組劇場理論互動品質體驗價值Tourism factoryStrategic experiential moduleDramaturgical theoryInteraction qualityExperiential value
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(5) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:6
  • 點閱點閱:67
本研究目的在於探討觀光工廠應用劇場理論要素於策略體驗模組提升顧客互動品質和建立體驗價值的影響。本研究針對中南部五間夕陽工業之傳統產業轉型觀光工廠之顧客為研究範圍,主要以階層迴歸驗證假設。研究結果指出:策略體驗模組對互動品質、互動品質對體驗價值、策略體驗模組對體驗價值、劇場理論要素對互動品質皆有正向顯著影響,劇場理論要素對策略體驗模組與互動品質有正向強化效果,互動品質對策略體驗模組與體驗價值有部分中介效果,本研究之假設皆成立。建議業者可善加應用劇場理論要素,結合策略體驗模組強化顧客互動品質,提升顧客體驗後之價值感受。
This study examines the impact of the tourism factory by applying dramaturgical theory to a strategic experiential module (SEM). This application also improves interaction quality and generates experiential values. Customers of 5 tourism factories, which were transformed from traditional industries, are study subjects. Of 420 questionnaires, 385 were valid. Data were examined by consistency analysis, validity analysis, and simple and hierarchical regressions. Analytical results show that 1) the SEM is positively and significantly related to interaction quality; 2) interaction quality is positively and significantly related to experiential value; 3) the SEM is positively and significantly related to experiential value; 4) dramaturgical theory factors are positively and significantly related to interaction quality; 5) dramaturgical theory factors increase the influence of the SEM on interaction quality; and 6) the influence on experiential value by SEM is mediated by interaction quality. All hypotheses are supported. Tourism factories can apply dramaturgical theory and an SEM to increase interaction quality and improve experiential value for customers.
期刊論文
1.楊瑪利、黃漢華(20060200)。特別企劃:創造體驗性的設計--與國際設計大師對話。遠見雜誌,236,74-86+88-94。  延伸查詢new window
2.李曄淳、張景弘、羅志勇(20120600)。高爾夫球場顧客互動與顧客認知價值之相關性探討。運動研究,21(1),27-38。new window  延伸查詢new window
3.Baron, S.、Harris, K.、Davies, B. J.(1996)。Oral participation in retail service delivery: A comparison of the roles of contact personnel and customers。European Journal of Marketing,30(9),75-90。  new window
4.吳佩玲(20081000)。屈臣氏女性保養品體驗價值之研究。餐旅暨家政學刊,5(3),295-310。new window  延伸查詢new window
5.Brady, M. K.、Cronin, J. J.(2001)。Challenges in the appraisal of private golf clubs。The Appraisal Journal,66(4),392-400。  new window
6.Frazier, P. A.、Tix, A. P.、Barron, K. E.(2004)。Testing moderator and mediator effects in counse1ing psychology。Journal of Counseling Psychology,51(1),115-134。  new window
7.Mathwick, Charla、Malhotra, Naresh K.、Rigdon, Edward(2001)。Experiential value: Conceptualization, measurement and application in the catalog and internet shopping environment。Journal of Retailing,77(1),39-56。  new window
8.Grove, Stephen J.、Fisk, Raymond P.、Bitner, Mary Jo(1992)。Dramatizing the service experience: A managerial approach。Advances in Services Marketing and Management,1(1),91-121。  new window
研究報告
1.Lehtinen, Uolevi、Lehtinen, Jarmo R.(1982)。Service quality: A study of quality dimensions。Helsinki:Service Management Institute。  new window
學位論文
1.陳正浩(2011)。以劇場理論研究地方文化館─以苗栗臉譜文化生活館為例(碩士論文)。國立聯合大學,南投縣。  延伸查詢new window
2.陳國玉(2007)。以體驗行銷觀點探討連鎖咖啡館顧客之消費體驗--以高雄市為例(碩士論文)。國立高雄應用科技大學,高雄市。  延伸查詢new window
3.黃靜宜(2009)。體驗行銷、體驗價值與顧客忠誠關係之研究--以星巴克為例(碩士論文)。東吳大學。  延伸查詢new window
4.葉美玲(2006)。體驗行銷、體驗價值、顧客滿意度與忠誠度關係探討--以台北市立北投區運動中心為例(碩士論文)。國立臺南大學。  延伸查詢new window
圖書
1.Arnold, E.、Price, L.、Zinkhan, G.(2004)。Consumers。New York:McGraw-Hill。  new window
2.Schmitt, Bernd(1999)。Experiential marketing: How to get customers to sense, feel, think, act and relate to your company and brands。New York:The Free Press。  new window
3.Goffman, Ervin(1959)。The Presentation of the Self in Everyday Life。New York:Doubleday Anchor。  new window
4.Schmitt, Bernd H.、梁曉鶯、王育英(2000)。體驗行銷。經典傳訊文化。  延伸查詢new window
其他
1.經濟部(2005)。觀光工廠自在遊,http://www.taiwanplace21.org/member/index.htm。  延伸查詢new window
圖書論文
1.Grove, S. J.、Fisk, R. P.(1983)。The dramaturgy of services exchange: An analytical framework for services marketin。Emerging perspectives on services marketing。Chicago, IL:American Marketing Association。  new window
2.Holbrook, Morris B.(1994)。The nature of customer value: An axiology of services in the consumption experience。Service quality: New directions in theory and practice。Sage Publications。  new window
 
 
 
 
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