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題名：認知缺口與危機傳播：以企業竄改產品有效日期為例
書刊名：廣告學研究
作者：楊奕源／姚惠忠 引用關係
作者(外文)：Yang, Yih-yuan／Yao, Hui-chung
出版日期：2014
卷期：41
頁次：頁39-67
主題關鍵詞：危機傳播；危機情境；危機反應策略；情境認知缺口；期望缺口；Crisis communication；Crisis situation；Crisis response strategy；Situational cognition gap；Expectation gap
原始連結：連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:83
  • 點閱點閱:74
期刊論文
1.Sheldon, C. A.、Sallot, M. L.(2009)。Image repair in politics: Testing effects of communication strategy and performance history in a faux pas。Journal of Public Relations Research，21(1)，25-50。  new window
2.姚惠忠、汪睿祥、高浩緯(20110500)。選民政黨傾向與候選人危機反應策略之關係。選舉研究，18(1)，35-61。new window  延伸查詢new window
3.Avery, E. J.、Lariscy, R. W.、Kim, S.、Hocke, T.(2010)。A Quantitative Review of Crisis Communication Research in Public Relations from 1991 to 2009。Public Relations Review，36(2)，190-192。  new window
4.McDonald, L. M.、Sparks, B.、Glendon, A. I.(2010)。Stakeholder Reactions to Company Crisis Communication and Causes。Public Relations Review，36(3)，263-271。  new window
5.Reichart, J.(2003)。A Theoretical Exploration of Expectation Gaps in the Corporate Issue Construct。Corporate Reputation Review，6(1)，58-69。  new window
6.姚惠忠、汪睿祥(20081100)。選舉危機情境分類之探討。選舉研究，15(2)，67-90。new window  延伸查詢new window
7.Benson, J. A.(1988)。Crisis Revised: An Analysis of Strategies Used by Tylenol in the Second Tampering Episode。Central States Speech Journal，39(1)，49-66。  new window
8.Claeys, An-Sofie、Cauberghe, V.、Vyncke, P.(2010)。Restoring reputations in times of crisis: An experimental study of the Situational Crisis Communication Theory and the moderating effects of locus of control。Public Relations Review，36(3)，256-262。  new window
9.于宗先(20060700)。朝野對經濟現象的認知差距。經濟前瞻，106，25-28。  延伸查詢new window
10.Ulmer, R. R.、Seeger, M. W.、Sellnow, T. L.(2007)。Post-crisis communication and renewal: Expanding the parameters of post-crisis discourse。Public Relations Review，33(2)，130-134。  new window
11.Elliott, G.、Charlebois, S.(2007)。How Mosaic-Esterhazy applied a crisis communication strategy when it suddenly had the world's attention。Public Relations Review，33(3)，319-325。  new window
12.Coombs, W. Timothy(2006)。The protective powers of crisis response strategies: Managing reputational assets during a crisis。Journal of Promotion Management，12(3/4)，241-260。  new window
13.Coombs, W. Timothy(2007)。Protecting organization reputations during a crisis: The development and application of situational crisis communication theory。Corporate Reputation Review，10(3)，163-176。  new window
14.Benoit, W. L.、Gullifor, P.、Panici, D. A.(1991)。President Reagan's defensive discourse on the Iran‐Contra affair。Communication Studies，42，272-294。  new window
15.Coombs, W. T.、Schmidt, L.(2000)。An empirical analysis of image restoration: Texaco's racism crisis。Journal of Public Relations Research，12(2)，163-178。  new window
16.Coombs, W. T.、Holladay, S. J.(2007)。The negative communication dynamic: Exploring the impact of stakeholder affect on behavioral intentions。Journal of Communication Management，11(4)，300-312。  new window
17.Benoit, W. L.、Brinson, S. L.(1994)。AT&T: Apologies are not enough。Communication Quarterly，42(1)，75-88。  new window
18.Coombs, W. Timothy、Holladay, Sherry J.(1996)。Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication。Journal of Public Relations Research，8(4)，279-295。  new window
19.Coombs, W. Timothy(1995)。Choosing the right words: the development of guidelines for the selection of the "Appropriate" Crisis-Response Strategies。Management Communication Quarterly: An International Journal，8(4)，447-476。  new window
20.Huang, Yi-hui、Lin, Ying-hsuan、Su, Shih-hsin(2005)。Crisis Communicative Strategies: Category, Continuum, and Cultural Implication in Taiwan。Public Relations Review，31(2)，229-238。  new window
21.Hwang, S.、Cameron, G. T.(2008)。Public's Expectation about an Organization's Stance in Crisis Communication Based on Perceived Leadership and Perceived Severity of Threats。Public Relations Review，34(1)，70-73。  new window
22.Hovland, C.、Harvey, O.、Sherif, M.(1957)。Assimilation and contrast effects in reactions to communication and attitude change。Journal of Abnormal and Social Psychology，55，244-254。  new window
23.Coombs, W. Timothy(1998)。An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation。Journal of Public Relations Research，10(3)，177-191。  new window
24.Sturges, David L.(1994)。Communicating through Crisis: A Strategy for Organizational Survival。Management Communication Quarterly，7(3)，297-316。  new window
25.姚惠忠(20120300)。危機情境與反應策略之研究--組織與受眾認知落差之分析。公共行政學報，42，73-98。new window  延伸查詢new window
26.臧國仁、鍾蔚文(19970700)。框架概念與公共關係策略--有關運用媒介框架的探析。廣告學研究，9，99-130。new window  延伸查詢new window
27.Coombs, W. Timothy、Holladay, Sherry J.(2002)。Helping Crisis Managers Protect Reputational Assets: Initial Tests of the Situational Crisis Communication Theory。Management Communication Quarterly: An International Journal，16(2)，165-186。  new window
28.Benoit, William L.(1997)。Image Repair Discourse and Crisis Communication。Public Relations Review，23(2)，177-186。  new window
29.Bradford, Jeffrey L.、Garrett, Dennis E.(1995)。The Effectiveness of Corporate Communicative Responses to Accusations of Unethical Behavior。Journal of Business Ethics，14(11)，875-892。  new window
30.Choi, Y.、Lin, Y.-H.(2009)。Consumer responses to Mattel product recalls posted on online bulletin boards: Exploring two types of emotion。Journal of Public Relations Research，21(2)，198-207。  new window
31.Coombs, W. Timothy、Holladay, Sherry J.(2008)。Comparing apology to equivalent crisis response strategies: Clarifying apology's role and value in crisis communication。Public Relations Review，34(3)，252-257。  new window
32.Coombs, W. T.、Holladay, S. J.(2009)。Further explorations of post-crisis communication: Effects of media and response strategies on perceptions and intentions。Public Relations Review，35(1)，1-6。  new window
33.Huang, Yi-Hui(2008)。Trust and relational commitment in corporate crises: The effects of crisis communicative strategy and form of crisis response。Journal of Public Relations Research，20(3)，297-327。  new window
34.Ware, B. L.、Linkugel, W. A.(1973)。They Spoke in Defense of Themselves: on the Generic Criticism of Apologia。Quarterly Journal of Speech，59(3)，273-283。  new window
35.Oliver, Richard L.、DeSarbo, Wayne S.(1988)。Response Determinants in Satisfaction Judgments。Journal of Consumer Research，14(4)，495-507。  new window
36.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
37.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
38.Benoit, W. L.、Henson, J. R.(2009)。President Bush's Image repair discourse on Hurricane Katrina。Public Relations Review，35(1)，40-46。  new window
圖書
1.陳東園、莊克仁、郭文耀(2004)。大眾傳播學。臺北：國立空中大學。  延伸查詢new window
2.Coombs, W. T.(2007)。Ongoing crisis communication: Planning, management, and responding。Los Angeles：Sage。  new window
3.Barton, L.(2001)。Crisis in organization。Cincinnati, Ohio：South-Western。  new window
4.吳宜蓁(2002)。危機傳播：公共關係與語藝觀點的理論與實踐。台北：五南。new window  延伸查詢new window
5.朱延智(2002)。企業危機管理。台北：五南圖書出版公司。  延伸查詢new window
6.Morley, David(1980)。The "Nationwide" audience: Structure and decoding。London：British Film Institute。  new window
圖書論文
1.Coombs, W. T.(2010)。Parameters for Crisis Communication。The Handbook of Crisis Communication。West Sussex：Blackwell Publishing Ltd.。  new window
2.Hearit, Keith M.(2001)。Corporate Apologia: When an Organization Speaks in Defense of Itself。Handbook of Public Relations。Thousand Oaks, CA：Sage Publications。  new window
3.Coombs, W. T.(2006)。Crisis management: A communicative approach。Public relations theory。Mahwah, New Jersey：Lawrence Erlbaum Associates。  new window
4.Browne, Michael W.、Cudeck, Robert(1993)。Alternative ways of assessing model fit。Testing Structural Equation Models。Sage。  new window
 
 
 
 
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