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題名:臺灣地區銀行業雜誌廣告內容分析之研究
書刊名:中山管理評論
作者:詹定宇 引用關係廖淑玲
作者(外文):Chan, Ding-yuLiao, Shu-ling
出版日期:2000
卷期:8:2
頁次:頁345-379
主題關鍵詞:銀行廣告廣告訴求內容分析Bank advertisingAdvertising appealsContents analysis
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:111
  • 點閱點閱:243
     廣告是企業對外促銷的一種工具,但是國內銀行業長期處於封閉的寡佔市場中缺乏競爭,因而疏於應用。然而隨著金融市場開放與體制轉型,各式廣告如雨後春筍蓬勃發展。本研究針對臺灣地區銀行業過去十年間於財經工商雜誌上的廣告,以內容分析探討,除依銀行經營特性將其廣告訴求分為產品、價格、可靠、據點便利、時間便利、效率、服務態度和企業形象等八類分析外,更進一步就各式(如外國/本國、,公營/民營,新/舊)銀行間在廣告時期上、數量上與訴求內容上之趨勢,比較其間之差異。研究結果顯示:(1)就刊登雜誌而言,外國銀行集中於發行量前兩大之雜誌,本國銀行則較分散;(2)就廣告期間而言,外國銀行在新銀行立前後一年,廣告量明顯增加,本國銀行則於近二年激增;(3)就每家廣告主平均廣告篇數而言,外國銀行較本國銀行多,舊民營銀行則比新民營及公營銀行多;(4)就廣告訴求而言,外國銀行側重可靠及據點便利,本國銀行則強調產品、價格及服務態度;(5)整體而言,不論中外銀行,十年來皆持績以企業形象為訴求重點。
     Advertising is important in the marketing activities. Earlier on, financial market used to be oligopoly in Taiwan. Therefore, such an environment made banks of Taiwan less competitive, and advertising was not sufficient. Since 1990, the financial market opened up and new banks have been established contiguously, so banks face more competition and even more importance is attached to advertising strategic. The research examines banks’ advertisement which in the financial, economic or business magazines over the past ten years, and discusses some topics using the content analysis method. First, we divide the appeals of advertisement into eight types- product, price, reliability, site convenience, time of service convenience, time of service convenience, efficiency, service attitude and enterprise image-by the characteristics of banking services. Then we go onto compare the differences of banks’ advertisement between foreign/native, public/private, new/old banks concerning advertising quantity and appeal during the period. The results of the research show the following: 1.The quantity of the foreign banks’ advertisement concentrates on magazines which have the top two volume of circulation, but the native banks’ advertisement doesn’t. 2.The quantity of the foreign banks’ advertisement increase obviously before and after the year when the new native banks are permitted to operate; however, the quantity of native banks’ advertisement increases in recent two years. 3.In the average amount of advertisement by the same bank, the foreign banks own much more than the native banks; on the other hand, the old banks own more than the new as well as the public ones. 4.Every bank’s advertisement emphasizes the enterprise image. However, the foreign banks emphasize reliability and site convenience; but the native banks emphasize product, price and service attitude. 5.No matter the foreign or the native banks’ advertisement has always persisted in emphasizing its enterprise image in the past ten years.
期刊論文
1.林婷鈴(19940800)。銀行業行銷組合策略之探討。臺北銀行月刊,25(8)=299,60-75。  延伸查詢new window
2.李皇照、陳婉瑜(1998)。雜誌內產品廣告訊息內容之研究。臺灣經濟,254,67-94。  延伸查詢new window
3.Vaughn, R.(1986)。How advertising works: A planning model revisited。Journal of Advertising Research,26,57-66。  new window
4.Katz, K. L.、Larson, B. M.、Larson, R. C.(1991)。Prescription for the Waiting-in-line blues: Entertain, Enlighten, Andengage。Sloan Management Review,32(2),44-53。  new window
5.Ratchford, Brian T.(1987)。New Insights About the FCB Grid。Journal of Advertising Research,27(4),24-38。  new window
6.Lovelock, Christopher H.(1983)。Classifying Services to Gain Strategic Marketing Insights。Journal of Marketing,47(3),9-20。  new window
7.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
8.Kassarjian, Harold H.(1977)。Content Analysis in Consumer Research。Journal of Consumer Research,4(1),8-18。  new window
9.楊振揚、徐木蘭、劉仲矩(19970900)。我國綠色廣告訴求內容分析之研究。管理學報,14(3),437-456。new window  延伸查詢new window
10.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
11.林若姬(1998)。談現今銀行行銷管理。今日合庫,24(12),103-111。  延伸查詢new window
12.黃惠娟(1998)。銀行消費者是最大贏家-商周銀行服務品質大調查。商業周刊,578,75-80。  延伸查詢new window
13.張福榮(1992)。銀行業之行銷(上)。產業金融季刊,76,20-26。  延伸查詢new window
14.鄧筑方(1998)。廣告量年度調查報告-1997廣告數字:無線電視重振雄風。廣告雜誌,83,74-78。  延伸查詢new window
15.Abernethy, A. M.、Butler, D. D.(1993)。Promoting customer contact people: A key difference in service and product advertising。Journal of Services Marketing,7(1),4-12。  new window
16.Boyd, W. L.、Leonard, M.、White, C.(1994)。Customer preferences for financial services: An analysis。The International Journal of Bank Marketing,12(1),9-15。  new window
17.Crocker, K. E.(1986)。The influence of the amount and type of information on individuals' perception of legal services。Journal of Services Marketing,14,18-27。  new window
18.Day, E.(1992)。Conveying service quality through advertising。Journal of Services Marketing,6(4),53-61。  new window
19.Dyer, R. F.、Shimp, T. A.(1980)。Reactions to legal advertising。Journal of Advertising Research,20(2),43-52。  new window
20.Hill, D. J.、Gandhi, N.(1992)。Services advertising: A framework to its effectiveness。Journal of Services Marketing,6,63-76。  new window
21.Decker, W. H.、Khazeh, K.(1992)。How customers choose banks。Journal of Retail Banking,14(4)。  new window
22.Lang, L. R.、Marks, Ronald B.(1980)。Consumer response to advertisements for legal services: An empirical analysis。Journal of the Academy of Marketing Science,8,357-373。  new window
23.Lepak, G. M.(1998)。A Bayesian Approach for Analyzing the Services of Banking Institutions。The Journal of Consumer Affairs,32(1),121-144。  new window
24.Mylonakis, J.、Malliaris, P. G.、Siomkos, G. J.(1998)。Marketing-driven factors influencing savers in the Hellenic bank market。Journal of Applied Business Research,14(2),109-116。  new window
學位論文
1.翁崇雄(1993)。評量服務品質與服務價值之研究:以銀行業為實證對象(博士論文)。國立臺灣大學,臺北市。new window  延伸查詢new window
2.李繡燕(1996)。我國服務業廣告內容之分析,0。  延伸查詢new window
圖書
1.劉毅志(1992)。廣告學。台北市:國立空中大學。  延伸查詢new window
2.樊志育(1992)。廣告學原理。台北:三民書局股份有限公司。  延伸查詢new window
3.葉日武(1997)。行銷學--理論與實務。臺北:前程企業管理有限公司。  延伸查詢new window
4.Babbie, E. R.(2010)。The practice of social research。Belmont, California:Wadsworth Cengage Learning。  new window
5.賴英照(19970000)。臺灣金融版圖之回顧與前瞻。臺北:聯經出版事業股份有限公司。new window  延伸查詢new window
6.Weber, Robert Philip(1985)。Basic Content Analysis。Sage Publications Inc.。  new window
7.Hawkins, Del I.、Best, Roger J.、Coney, Kenneth, A.(1992)。Consumer Behavior Implications for Marketing Strategy。Richard D. Irwin。  new window
8.Berelson, Bernard(1952)。Content analysis in communication research。Free Press。  new window
9.Holsti, Ole R.(1969)。Content Analysis for the Social Sciences and Humanities。Addison-Wesley Pub. Co.。  new window
10.魏啟林(1993)。策略行銷。台北:時報文化。  延伸查詢new window
11.Assael, H.(1992)。Consumer Behavior and Marketing Action。Boston, Massachusetts:PWS-KENT Publishing Company。  new window
12.Budd, Richard W.、Thorp, Robert K.、Donohew, Lewis(1967)。Content Analysis of Communications。Macmillan Publishing Company。  new window
13.Kotler, Philip(1994)。Marketing Management: Analysis, Planning, Implementation, and Control。Prentice-Hall, Inc.。  new window
14.Krippendorff, Klaus H.(1980)。Content Analysis: An Introduction to its Methodology。Sage。  new window
15.王石番(1991)。傳播內容分析法--理論與實踐。台北:幼獅文化。  延伸查詢new window
16.徐步臺(1985)。銀行行銷與個案研究-行銷即是一個機構的哲學。銀行行銷與個案研究-行銷即是一個機構的哲學。臺北。  延伸查詢new window
17.楊朝陽(1991)。廣告的科學。廣告的科學。臺北。  延伸查詢new window
18.樊志育(1993)。廣告學新論。廣告學新論。沒有紀錄。  延伸查詢new window
19.鄭西園(1991)。金融百科。金融百科。臺北。  延伸查詢new window
 
 
 
 
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