自Hoppock提出員工滿意概念後，相關研究開始在各領域蓬勃發展，許多理論與實證均支持提升服務人員的工作滿意度，對服務品質與組織績效有所幫助，員工滿意的重要性由此可見。由於醫院普遍屬於功能性組織結構，加上醫療服務高度專業化特性，使醫院內不同部門員工在其背景有很大的差異，而這種差異將造成工作滿意程度及影響因素之不同。本研究對七家地區醫院不同功能性部門之員工進行員工滿意度實證，於2005年1月15日至4月15日發放476份問卷，回收有效問卷為377份，有效問卷回收率為79.2%。 研究結果顯示：醫院不同部門員工之滿意度存在顯著差異 (F=5.408，p =0.001)，員工滿意度高低依序為醫師、行政及其他人員、醫技人員、及護理人員。另影響不同部門員工滿意度因素構面亦有所不同，逐步迴歸分析結果顯示:影響醫師工作滿意度因素構面依重要性為工作夥伴、薪資、直屬上司、工作本身、升遷 (調整後整體R2=0.996，F=1214.0，p=0.00l )；影響護理人員則為直屬上司、工作本身、工作夥伴、薪資、升遷 (整體調整後R2=1.000，F=13487.5， p=0.000)；影響醫技人員為直屬上司、工作本身、工作夥伴、薪資 (調整後R2=0.895，F=131.9，p=0.022)；影響行政及其他人員為工作本身、直屬上司、工作夥伴、升遷、薪資 (調整後R2=1.000， F=163687.4，p=0.000)。

Many scholars and theories generally believe that through promoting employees’ job satisfaction can improve the service quality and the organization effects. Therefore employees’ job satisfaction is crucial. Since most of the hospitals are functional organization and the medical service is extreme professionalization, the employees in the different departments have their exclusive backgrounds. Hence the exclusive backgrounds of the employees may cause their divergent job satisfaction. Based on 193 questionnaires, we have gotten the following results. Five dimensions of JDI affect the doctors' job satisfaction in the following order: co-workers, job itself, supervisors, pay, and promotion. Five dimensions affect nurses’ job satisfaction in the following order: supervisors, job itself, co-workers, promotion, and pay. Four dimensions affect medical technicians’ job satisfaction in the following order: supervisors, co-workers, pay, and job itself. Five dimensions affect the administrative employees' and the rest of the employees' job satisfaction in the following order: supervisors, job itself, co-workers, pay, and promotion. Consequently we have learned that the orders of the dimensions and the numbers of the dimensions which can affect the job satisfaction of the doctors, nurses, medical technicians, administrative employees and the rest of the employees are really diverse.