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題名:臺北市公立長照機構服務人員情緒勞務與離職傾向之研究:工作滿意度的中介效果
書刊名:社會政策與社會工作學刊
作者:李俊達 引用關係洪基貴
作者(外文):Lee, Chun-taHong, Ji-guei
出版日期:2020
卷期:24:1
頁次:頁35-77
主題關鍵詞:情緒勞務工作滿意度離職傾向長照安養機構Emotional laborJob satisfactionTurnover intentionLong-term care institution
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:226
  • 點閱點閱:233
期刊論文
1.Yang, F. H.、Chang, C. C.(2008)。Emotional Labour, Job Satisfaction and Organizational Commitment Amongst Clinical Nurses: A Questionnaire Survey。International Journal of Nursing Studies,45(6),879-887。  new window
2.周惠櫻(20111200)。影響護理人員工作滿足與情緒耗竭因素之探討。美和學報,31(1),115-126。  延伸查詢new window
3.江明修(19990900)。組織情感與心理契約的建立。教育資料與研究,30,7-10。new window  延伸查詢new window
4.宋冀寧、宋麗玉(20011200)。社會福利機構服務品質相關因素探討之研究--以老人自費安養護機構為例。社會政策與社會工作學刊,5(2),175-222。new window  延伸查詢new window
5.高靖秋(20110700)。臺灣護理人力面面觀。澄清醫護管理雜誌,7(3),41-46。  延伸查詢new window
6.Johnson, Hazel-Anne M.、Spector, Paul E.(2007)。Service with a smile: Do emotional intelligence, gender, and autonomy moderate the emotional labor process?。Journal of Occupational Health Psychology,12(4),319-333。  new window
7.馮兆康、李中一、周秋滿、黃麗玲(20031200)。長期照護機構照護人員壓力及社會支持之橫斷性研究。輔仁醫學期刊,1(1),35-46。  延伸查詢new window
8.Wong, Jehn-Yih、Wang, Chih-Hung(2009)。Emotional labor of the tour leaders: An exploratory study。Tourism Management,30(2),249-259。  new window
9.Brotheridge, C. M.、Lee, R. T.(2003)。Development and Validation of the Emotional Labor Scale。Journal of Occupational and Organizational Psychology,76(3),365-379。  new window
10.Zhang, Qin、Zhu, Weihong(2008)。Exploring emotion in teaching: emotional labor, burnout, and satisfaction in chinese higher education。Communication Education,57(1),105-122。  new window
11.葉淑娟(20030100)。病患服務員在長期照護機構之滿意度研究。秀傳醫學雜誌,4(1),11-21。  延伸查詢new window
12.謝俊義、張毓琪、黃于恬(20130700)。基層公務員的情緒壓力與工作滿足感關係之研究--以交通部公路總局新竹區監理所人員為例。文官制度季刊,5(3),27-58。new window  延伸查詢new window
13.Goodwin, R. E.、Groth, M.、Frenkel, S. J.(2011)。Relationships between emotional labor, job performance, and turnover。Journal of Vactional Behavior,79(2),538-548。  new window
14.吳淑蓉、王秀紅(20051200)。護理人員情緒勞務及其相關因素探討。實證護理,1(4),243-252。new window  延伸查詢new window
15.熊祥林(19781200)。「明尼蘇他滿意問卷」研究。國立政治大學學報,37/38,123-147。  延伸查詢new window
16.于乃玲、胡瑞桃、周碧琴、賴瑞月(19990900)。某區域醫院護理人員工作滿意度與留任意願相關性之探討。長庚護理,10(3)=27,28-38。new window  延伸查詢new window
17.Wharton, Amy S.(1993)。The Affective Consequences of Service Work: Managing Emotions on the Job。Work and Occupations,20(2),205-232。  new window
18.Deery-Schmitt, D. M.、Todd, C. M.(1995)。A conceptual model for studying turnover among family child care providers。Early Childhood Research Quarterly,10(1),121-143。  new window
19.Hsieh, C. W.(2014)。Burnout among public service workers: The role of emotional labor requirements and job resources。Review of Public Personnel Administration,34(4),379-402。  new window
20.Kim, Hyun Jeong(2008)。Hotel Service Providers' Emotional Labor: The Antecedents and Effects on Burnout。International Journal of Hospitality Management,27(2),151-161。  new window
21.Grandey, A. A.、Dickter, D. N.、Sin, H. P.(2004)。The customer is not always right: Customer aggression and emotion regulation of service employees。Journal of Organizational Behavior,25(3),397-418。  new window
22.McQueen, A. C. H.(2004)。Emotional intelligence in nursing work。Journal of Advanced Nursing,47(1),101-108。  new window
23.廖國鋒、梁成明(20000500)。國軍女性軍官工作特性、工作滿足與離職傾向關係之研究。國防管理學院學報,21(1),18-29。  延伸查詢new window
24.Chau, S. L.、Dahling, J. J.、Levy, P. E.、Diefendorff, J. M.(2009)。A predictive study of emotional labor and turnover。Journal of Organizational Behavior,30(8),1151-1163。  new window
25.Spencer, D. G.、Steers, R. M.(1981)。Performance as a Moderator of the Job Satisfaction-Turnover Relationship。Journal of Applied Psychology,66(4),511-514。  new window
26.Barrona, D. N.、West, E.(2007)。The emotional costs of caring incurred by men and women in the British labour market。Social Science and Medicine,65(10),2160-2171。  new window
27.Chou, H. Y.、Hecker, R. O. B.、Martin, A.(2012)。Predicting nurses' well-being from job demands and resources: A cross-sectional study of emotional labour。Journal of Nursing Management,20(4),502-511。  new window
28.蔡坤宏(19990300)。工作滿足與離職意圖關係之回顧:Meta分析。輔仁管理評論,6(1),21-36。new window  延伸查詢new window
29.陳曼華、李世代、張宏哲、謝碧晴(20060100)。照顧服務員留任意願因素之探討--以臺北縣市長期照護之機構為例。新臺北護理期刊,8(1),69-77。  延伸查詢new window
30.Ashforth, B. E.、Humphrey, R. H.(1993)。Emotional labour in service roles: The influence of identity。Academy of Management Review,18(1),88-115。  new window
31.陳怡靖、鄭燿男(20090300)。臺灣地區幼兒教師異動傾向之影響因素研究:檢驗個人背景、社會交換、價值適配、分配公平、工作負荷、薪資之角色。屏東教育大學學報. 教育類,32,1-34。new window  延伸查詢new window
32.黃阿惠、董和銳(20130800)。長期照護機構護理人員工作滿意度及其相關因素探討。長期照護雜誌,17(2),149-169。  延伸查詢new window
33.陳惠姿(20080800)。老人及長期照護人力培育。護理雜誌,55(4),11-16。new window  延伸查詢new window
34.Diefendorff, J. M.、Erickson, R. J.、Grandey, A. A.、Dahling, J. J.(2011)。Emotional display rules as work unit norms: A multilevel analysis of emotional labor among nurses。Journal of Occupational Health Psychology,16(2),170-186。  new window
35.周玉淳、陳曉梅、趙淑員(20120600)。長期照護機構照護人員工作知覺、工作滿足感及其主要影響因子。弘光學報,66,25-38。new window  延伸查詢new window
36.Altuntaş, S.、Altun, Ö. Ş.(2015)。The Relationship between Emotional Labor Behaviors and Burnout Levels of Nurses。Journal of Health and Nursing Management,2(1),37-43。  new window
37.Brotheridge, C. M.、Grandey, A. A.(2002)。Emotion Labor and Burnout: Comparing Two Perspectives of "People Work"。Journal of Vocational Behavior,60(1),17-39。  new window
38.Castle, N. G.(2006)。Measuring Staff Turnover in Nursing Homes。The Gerontologist,46(2),210-219。  new window
39.Gountas, S.、Gountas, J.、Soutar, G.、Mavondo, F.(2014)。Delivering Good Service: Personal Resources, Job Satisfaction and Nurses' "Customer" (Patient) Orientation。Journal of Advanced Nursing,70(7),1553-1563。  new window
40.Kim, J. S.、Jeong, S. Y.、Kim, S. H.、Kim, J. O.(2014)。Predictors of Emotional Labor and Job Stress on Burnout of Nurses in Long-Term Care Hospitals。Journal of Korean Gerontological Nursing,16(2),130-140。  new window
41.Lee, M.、Jang, K. S.(2019)。Nurses' Emotions, Emotional Labor, and Job Satisfaction。International Journal of Workplace Health Management,13(1),16-31。  new window
42.Shin, S.、Moon, Y.(2018)。Emotional labor, Resilience, and Burnout of Care Workers in Long-Term Care Hospitals。Innovation in Aging,2(1),889。  new window
43.Stein, J. H.(2016)。Engagement and Emotional Labor in Frontline Senior Living Employees。The Gerontologist,56(3),346。  new window
44.陳信憲、許銘珊(20110600)。大專校院教師情緒勞務與工作倦怠之相關研究。高雄師大學報. 教育與社會科學類,30,1-15。new window  延伸查詢new window
45.林尚平(20000900)。組織情緒勞務負擔量表之發展。中山管理評論,8(3),427-447。new window  延伸查詢new window
46.Grandey, Alicia A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated service delivery。Academy of Management Journal,46(1),86-96。  new window
47.Morris, J. Andrew、Feldman, Daniel C.(1996)。The dimensions, antecedents, and consequences of emotional labor。Academy of Management Review,21(4),986-1010。  new window
48.吳宗祐、鄭伯壎(20060300)。工作投入、調節他人情緒能力與情緒勞動之交互作用對情緒耗竭的預測效果。中華心理學刊,48(1),69-87。new window  延伸查詢new window
49.Mobley, William H.、Horner, Stanley O.、Hollingsworth, A. T.(1978)。An evaluation of precursors of hospital employee turnover。Journal of Applied Psychology,63(4),408-414。  new window
50.Price, James L.、Mueller, Charles W.(1981)。A causal model of turnover for nurses。The Academy of Management Journal,24(3),543-565。  new window
51.Rafaeli, Anat、Sutton, Robert I.(1987)。Expression of emotion as part of the work role。The Academy of Management Review,12(1),23-37。  new window
52.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
53.Hobfoll, Stevan E.(1989)。Conservation of Resources: A New Attempt at Conceptualizing Stress。American Psychologist,44(3),513-524。  new window
54.江文慈(20090600)。「和顏悅色」與「忍氣吞聲」的背後:國小教師情緒勞動的心理歷程分析。教育心理學報,40(4),553-576。new window  延伸查詢new window
55.Chi, N. W.、Grandey, A. A.、Diamond, J. A.、Krimmel, K. R.(2011)。Want a tip? Service performance as a function of emotion regulation and extraversion。Journal of Applied Psychology,96(6),1337-1346。  new window
56.Diefendorff, James M.、Croyle, Meredith H.、Gosserand, Robin H.(2005)。The dimensionality and antecedents of emotional labor strategies。Journal of Vocational Behavior,66(2),339-357。  new window
57.熊秉荃、戴玉慈、徐亞瑛、陳月枝、黃久美(19921200)。老人長期療養機構護理人員及佐理員之角色與功能。護理雜誌,39(4),49-56。new window  延伸查詢new window
58.Seashore, Stanley E.、Taber, Thomas D.(1975)。Job Satisfaction Indicators and Their Correlates。American Behavioral Scientist,18(3),333-368。  new window
59.Mobley, William Hodges(1977)。Intermediate Linkages in the Relationship between Job Satisfaction and Turnover。Journal of Applied Psychology,62(2),237-240。  new window
60.McAiney, C. A.(1998)。The Development of the Empowered Aide Model. An Intervention for Long-term Care Staff Who Care for Alzheimer's residents。Journal of Gerontological Nursing,24(1),17-22。  new window
研究報告
1.徐雅媛、林國榮(2019)。我國照顧服務員勞動市場就業分析與勞動力提升研究。  延伸查詢new window
學位論文
1.辛進祥(2007)。居家照顧服務員工作滿足與離職傾向關係之研究--以台東縣為例(碩士論文)。國立臺東大學。  延伸查詢new window
2.孫麗珍(2011)。護理人員情緒勞務、工作滿意度與離職傾向之相關性(碩士論文)。高雄醫學大學。  延伸查詢new window
3.張瑋恩(2001)。激勵與工作滿足關係之研究(碩士論文)。長榮管理學院,臺南。  延伸查詢new window
4.陳倩慧(1998)。家庭托育服務的品質:家庭保母的角色,家庭系統,及與家長互動關係之探討(碩士論文)。國立臺灣大學。  延伸查詢new window
5.陳威任(2011)。老人安養及長期照顧機構社會工作人員工作壓力及因應方式相關因素之探討(碩士論文)。東海大學。  延伸查詢new window
6.李永聖(2002)。南區國稅局稽徵人員對激勵制度之知覺及其與工作滿足、離職傾向關係之研究(碩士論文)。國立成功大學。  延伸查詢new window
7.丁茹喬(2015)。照顧中的互惠:失智老人日間照顧中心照顧服務員的情緒勞動(碩士論文)。臺灣大學。  延伸查詢new window
8.Adelmann, P. K.(1989)。Emotional labor and employee well-being(博士論文)。University of Michigan,Ann Arbor, MI。  new window
9.陳自立(2005)。地區醫院護理人員工作滿意及離職傾向之關聯分析(碩士論文)。義守大學。  延伸查詢new window
10.陳怡君(2019)。照顧服務員情緒勞務與工作倦怠關聯性之研究:以社會支持為調節變數(碩士論文)。國立臺南大學。  延伸查詢new window
11.游雅晴(2012)。長期照護機構員工滿意度與離職傾向之關聯性研究--以雙連安養中心為研究個案(碩士論文)。國立臺灣大學。  延伸查詢new window
12.謝艷薇(2013)。護理之家照護人員工作滿意度、知覺管理者領導風格與留任意願之相關研究(碩士論文)。中國文化大學。  延伸查詢new window
13.鍾伊玲(2015)。社工人員之勞動條件、人際關係及離職傾向之研究(碩士論文)。國立臺灣師範大學。  延伸查詢new window
14.許玉珍(2004)。護理之家護理人員工作壓力與因應行為之探討(碩士論文)。國立台北護理學院。  延伸查詢new window
圖書
1.Mobley, W. H.(1982)。Employee turnover: Causes, consequences and control。Addison Wesley Publishing Company Inc.。  new window
2.Weiss, D. J.、Dawis, R. V.、England, G. W.、Lofquist, L. H.(1967)。Manual for the Minnesota Satisfaction Questionnaire。Minneapolis:Industrial Relations Center, University of Minnesota。  new window
3.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
4.Price, J. L.(1977)。The Study of Turnover。Iowa State University Press。  new window
其他
1.Nelson, Mary K.(2016)。How 'Emotional Labor' Burns Out Senior Living Staff,https://seniorhousingnews.com/2016/06/06/emotional-labor-bums-senior-living-staff/。  new window
 
 
 
 
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