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題名:外籍旅客對桃園國際機場航站內服務設施標識之評估
書刊名:觀光旅遊研究學刊
作者:黃淑君陳建中徐蕙玲
作者(外文):Huang, Shu-chun L.Chen, Chien-chungHsu, Hui-lin
出版日期:2011
卷期:6:1
頁次:頁1-18
主題關鍵詞:機場服務設施標識重要性表現度AirportService facilitySignageImportancePerformance
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:72
  • 點閱點閱:46
期刊論文
1.張軒瑄、陳淑靈(20081200)。遊客對金門國家公園展示館解說服務重視度與滿意度之研究。國家公園學報,18:2,頁69-88。new window  延伸查詢new window
2.Lawton, C. A.(1994)。Gender differences in way-finding strategies: Relationship to spatial ability and spatial anxiety。Sex Roles,30(11/12),765-779。  new window
3.黃文雄、劉怡君、吳忠宏(20080600)。東臺灣賞鯨事業服務品質之評估研究:遊客的觀點。高雄餐旅學報,10(1),1-19。  延伸查詢new window
4.Kuo, C. M.(2009)。The managerial implications of an analysis of tourist profiles and international hotel employee service attitude。International Journal of Hospitality Management,28(3),302-309。  new window
5.蔡進發、葉碧華、李雅玲、黃宗成(20041200)。雲嘉南濱海國家風景區遊客遊憩行為之研究:以嘉義布袋為例。環境與管理研究,5(2),43-66。new window  延伸查詢new window
6.Liu, Yinghua、Jang, Soo-Cheong Shawn(2009)。Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions?。International Journal of Hospitality Management,28(3),338-348。  new window
7.黃瑞菘、曾思瑜(20081200)。醫院門診空間尋路行為之研究--以兩家單一樓層走道型門診空間為例。設計學報,13(4),43-63。new window  延伸查詢new window
8.黃瑞菘、曾思瑜(20090600)。醫院門診空間型態與標示影響尋路路徑選擇之研究--以空間型構法則與實測分析南部一家醫學中心為例。建築學報,68,123-146。new window  延伸查詢new window
9.Colle, H. A.、Reid, G. B.(1998)。The room effect: Metric spatial knowledge of local and separated regions。Presence,7(2),116-128。  new window
10.Dogu, U.、Erkip, F.(2000)。Spatial factors affecting wayfinding and orientation: A case study in a shopping mall。Environment and Behavior,32(6),731-755。  new window
11.Passini, R.(1984)。Spatial representation: A wayfinding perspective。Journal of Environmental Psychology,4,153-164。  new window
12.Martilla, John A.、James, John C.(1997)。Importance-Performance Analysis。Journal of Marketing,41(1),77-79。  new window
13.Lee, G.、Lee, C. K.(2009)。Cross-cultural comparison of the image of Guam perceived by Korean and Japanese leisure travelers: Importance-performance analysis。Tourism Management,30(6),922-931。  new window
14.吳忠宏、江宜珍(20040600)。遊客對解說媒體滿意度之研究:以科學工藝博物館為例。臺中師院學報,18(1),159-183。new window  延伸查詢new window
15.郭德賓、周泰華、黃俊英(20000300)。服務業顧客滿意評量之重新檢測與驗證。中山管理評論,8(1),153-200。new window  延伸查詢new window
16.Zhang, H. Q.、Chow, I.(2004)。Application of importance-performance model in tour guides' performance: Evidence from mainland Chinese outbound visitors in Hong Kong。Tourism Management,25(1),81-91。  new window
17.Seneviratne, P. N.、Martel, N.(1994)。Criteria for Evaluating Quality of Service in Air Terminals。Transportation Research Record,1461,24-30。  new window
18.Tarrant, M. A.、Smith, E. K.(2002)。The use of a modified importance of outdoor recreation settings。Management Leisure,7(2),69-82。  new window
19.Tonge, Joanna、Moore, Susan A.(2007)。Importance-satisfaction analysis for marine-park hinterlands: A Western Australian case study。Tourism Management,28(3),768-776。  new window
20.Enright, Michael J.、Newton, James(2004)。Tourism destination competitiveness: A quantitative approach。Tourism Management,25(6),777-788。  new window
21.Fuller, Gillian(2002)。The Arrow-Directional Semiotics: Wayfinding in Transit。Social Semiotics,12(3),231-244。  new window
22.王瑞卿、張謙允(2002)。購物中心「探路系統」指標設計原則之研究。中原設計學報,4(1)/5(1),23-41。new window  延伸查詢new window
23.陳格理(2002)。從尋路問題的解決方式探討問題的成因及其關係--以國立自然科學博物館為例。東海學報,43,13-39。new window  延伸查詢new window
24.陳格理(2005)。圖書館的尋路地圖。臺灣圖書館管理季刊,1(4),27-38。  延伸查詢new window
25.蘇宗雄(2000)。現代美術館中的標示系統設計。現代美術,89,25-30。  延伸查詢new window
26.Chebat, J. C.、Gelinas-Chebat, C.、Therrien, K.(2005)。Lost in a mail, the effects of gender,familiarity with the shopping mall and the shopping values qn shoppers' wayfinding processes。Journal of Business Research,58(11),1590-1598。  new window
27.Caves, R. E.、Pickard, C. D.(2001)。The satisfaction of human needs in airport passenger terminals。Proceedings of the Institution of Civil Engineers-Transport,147,9-15。  new window
28.Chebat, J. C.、Gelinas-Chebat, C.、Therrien, K.(2008)。Gender-related wayfinding time of mall shoppers。Journal of Business Research,61(10),1076-1082。  new window
29.Churchill, A.、Dada, E.、de Barros, A. G.、Wirasinghe, S. C.(2008)。Quantifying and validating measures of airport terminal wayfinding。Journal of Air Transport Management,14(3),151-158。  new window
30.Kennedy, M.(2001)。Helping students find their way。American School & University,73,26。  new window
31.Russell, J. A.、Ward, L. M.(1982)。Environmental psychology。Annual Review of Psychology,33,651-688。  new window
32.Tam, M. L.、Lam, W. H. K.(2004)。Determination of service levels for passenger orientation in Hong Kong International Airport。Journal of Air Transport Management,10(3),181-189。  new window
33.Tlauka, M.、Brolese, A.、Pomeroy, D.、Hobbs, W.(2005)。Gender differences in spatial knowledge acquired through simulated exploration of a virtual shopping centre。Journal of Environmental Psychology,25(1),111-118。  new window
34.Tosic, V.、Babic, O.(1984)。Quantitative evaluation of passenger terminal orientation。Journal of Advanced Transportation,18,279-295。  new window
35.Weisman, G. D.(1981)。Evaluating architectural legibility。Environment and Behavior,13(2),189-204。  new window
36.Lam, W. H. K.、Tam, M. L.、Wong, S. C.、Wirasinghe, S. C.(2003)。Wayfinding in the passenger terminal of Hong Kong International Airport。Journal of Air Transport Management,9(2),73-81。  new window
37.Lovas, G. G.(1998)。Models of wayfinding in emergency evacuations。European Journal of Operational Research,105(3),371-389。  new window
38.Mandel, L. H.(2010)。Toward an understanding of library patron wayfinding: Observing patrons' entry routes in a public library。Library and Information Science Research,32(2),116-130。  new window
39.Nasar, J. L.、Cubukcu, E.(2005)。Relation of physical form to spatial knowledge in large-scale, virtual environments。Environment and Behavior,37(3),397-417。  new window
40.Nasar, J. L.、Stamps III, A. E.、Hanyu, K.(2005)。Form and function in public buildings。Journal of Environmental Psychology,25(2),159-165。  new window
41.Passini, R.(1996)。Wayfinding design: Logic, application and some thoughts on university。Design studies,17(3),319-331。  new window
42.Prestopnik, J. L.、Roskos-Ewoldsen, B.(2000)。The relations among wayfinding strategy use, sense of direction, sex, familiarity, and wayfinding ability。Journal of Environmental Psychology,20(2),177-191。  new window
43.Pritchard, M. R.、Havitz, M. E.(2006)。Destination appraisal: An analysis of critical incidents。Annals of Tourism Research,33(1),25-46。  new window
44.Ridenour, A.(2000)。Wayfinding gets you there。Facilities Design & Management,19(3),42-45。  new window
45.Rovine, M. J.、Weisman, G. D.(1989)。Sketch-map variables as predictors of wayfinding performance。Journal of Environmental Psychology,9,217-232。  new window
會議論文
1.陳麗玲、黃麗芬、張秀琪(2004)。領隊人員尋路能力之探討。高雄。  延伸查詢new window
學位論文
1.劉純如(2001)。博物館館舍資訊服務系統之使用性研究--以國立自然科學博物館為例(碩士論文)。東海大學。  延伸查詢new window
2.胡嘉昕(2002)。捷運台北車站空間環境與標示系統使用後評估之研究--以使用者尋路的觀點探討(碩士論文)。國立台北科技大學。  延伸查詢new window
3.鄭金豐(2003)。以尋路行為認知模式探討捷運車站的標識系統-以台北捷運忠孝復興站為例。國立台北科技大學,台北。  延伸查詢new window
4.Demirbas, G. U. D.(2001)。Spatial familiarity as a dimension of wayfinding。Bilkent University,Ankara。  new window
圖書
1.O`Keefe、Nadel, L.(1978)。The Hippocampus as a Cognitive Map。The Hippocampus as a Cognitive Map。Oxford, UK:Oxford University Press。  new window
2.李玨(1998)。世界主要機場工程規劃設計與未來發展之研究。臺北市:交通部運輸研究所。  延伸查詢new window
3.Kotler, Philip、Ang, S. H.、Leong, S. M.、Tan, C. T.(2003)。Marketing management: An Asian perspective。Prentice Hall。  new window
4.經濟部商業司(1997)。公共標識設計。臺北。  延伸查詢new window
5.Hart, W.(1985)。The airport passenger terminal。New York。  new window
6.Passini, R.(2000)。Sign-posting information design。Information Design。MA。  new window
其他
1.觀光局(2008)。觀光統計年報,http://admin.taiwan.net.tw/indexc.asp, 20081226。  延伸查詢new window
2.臺灣桃園國際機場(2008)。機場介紹,http://www.taoyuanairport.gov.tw/chinese/Publish.jsp?cnid=69, 20081002。  延伸查詢new window
 
 
 
 
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