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33. | Agus, A.(2001)。A Linear Structural Modeling of Total Quality Management Practices in Manufacturing Companies in Malaysia。Total Quality Management,12(5),561-573。 |
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41. | Zhu, Z.、Nakata, C.(2007)。Reexamining the Link between Customer Orientation and Business Performance: The Role of Information Systems。Journal of Marketing Theory and Practice,15(3),187-203。 |
42. | Lemak, D. J.、Reed, R.(2000)。A Application of Thompson’s Typology to TQM in Service Firms。Journal of Quality Management,5(1),67-83。 |
43. | Coelho, F.、Augusto, M.(2008)。Organizational Factors Associated with Job Characteristics: Evidence from Frontline Service Employees。Journal of Strategic Marketing,16(2),157-172。 |
44. | Flaherty, K. E.、Mowen, J. C.、Brown, T. J.、Marshall, G. W.(2009)。Leadership Propensity and Sales Performance among Sales Personnel and Managers in a Specialty Retail Store Setting。Journal of Personal Selling and Sales Management,29(1),43-59。 |
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48. | Hung, H. M.(2007)。Influence of the Environment on Innovation Performance of TQM。Total Quality Management,18(7),715-730。 |
49. | Birdi, K.、Clegg, C.、Patterson, M.、Robinson, A.、Stride, C. B.、Wall, T. D.(2008)。The Impact of Human Resource and Operational Management Practices on Company Productivity: A Longitudinal Study。Personnel Psychology,61(3),467-501。 |
50. | Lo, V. H. Y.、Yeung, A. H. W.、Yeung, A. C. L.(2007)。How Supply Quality Management Improves an Organization's Quality Performance: A Study of Chinese Manufacturing Firms。International Journal of Production Research,45(10),2219-2243。 |
51. | Patti, A. L.、Fok, L. Y.、Hartman, S. J.(2004)。Differences between Managers and Line Employees in a Quality Management Environment。International Journal of Quality and Reliability Management,21(2/3),214-230。 |
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