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題名：以臺灣國家品質獎卓越經營探討高科技產業建構--全面品質管理之研究
書刊名：產業與管理論壇
作者：林鳳儀 引用關係／王慶玲／尹忠三／黃瑞傑
作者(外文)：Lin, Feng-yi／Wang, Ching-ling／Yin, Chung-san／Huang, Jui-chieh
出版日期：2012
卷期：14:3
頁次：頁26-48
主題關鍵詞：臺灣國家品質獎卓越經營；全面品質管理；修正式德菲法；層級分析法；TNQA business excellence；Total quality management；TQM；Modified delphi method；Analytic Hierarchy Process；AHP
原始連結：連回原系統網址new window
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  • 共同引用共同引用:8
  • 點閱點閱:37
高科技產業面對國家經濟轉型及全球化的經營，如何提升企業體質以強化競爭優勢已是刻不容緩的課題。本研究以台灣國家品質獎卓越經營架構為指標，探討高科技產業所建構的全面品質管理要素及權重關係。透過品質管理實務經驗的產、官、學界專家們提供之兩階段修正式德菲法調查問卷資料，獲得七大構面與細項衡量指標，並應用層級分析法之研究分析，總結全面品質管理之重要衡量指標及其優先權重順序，期能提供高科技產業者成功導入全面品質管理的有效路徑。研究顯示，高階經營者的重視及積極參與是高科技產業以台灣國家品質獎卓越經營建置全面品質管理架構的成功關鍵因素，而高科技產業在推行全面品質管理活動時，更應將顧客與市場要素融入企業策略思考之中，以達到企業卓越經營的目標；此外，研究指出，高科技企業應加強對人力資源及知識管理、資訊科技方面的重視，透過企業內、外部資源整合，以更有效增強競爭優勢。
Facing the challenges of globalization and economic reform, high-tech industries have increasingly engaged in quality-differentiated market competition. This study employs the Taiwan National Quality Award (TNQA) business excellence framework as a measurable basis for investigating the importance of total quality management (TQM) and analyzes its influence on firm competitiveness. This study adopts a modified Delphi method to identify seven dimensions that include sub-measuring factors before conducting the Analytic Hierarchy Process (AHP) to identify the 16 most critical measurement factors for evaluating the competiveness of the high-tech industry. The findings of this study indicate that the TNQA business excellence framework comprises the major measuring factors for developing TQM. The attention and proactive involvement of top management are the most crucial success factors for high-tech firms within the TQM framework. In addition, firms should focus on a customer-oriented market strategy to strengthen their competitiveness. The results of this study imply that high-tech firms should collaborate closely with administrative departments and line business units to achieve their business aims. Finally, managers of high-tech firms can use the findings of this study to determine a direct path to TQM success.
期刊論文
1.李銘堂(20071100)。國家品質獎與卓越經營。品質月刊，49(11)，12-17。  延伸查詢new window
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3.Hung, R. Y. Y.、Lien, B. Y. H.、Yang, B.、Wu, C. M.、Kuo, Y. M.(2011)。Impact of TQM and Organizational learning on innovation performance in the high-tech industry。International Business Review，20(2)，213-225。  new window
4.Yang, C. C.(2009)。Development of an integrated model of a business excellence system。Total Quality Management and Business Excellence，20(9)，931-944。  new window
5.Saaty, Thomas L.(1977)。A scaling method for priorities in hierarchical structure。Journal of Mathematical Psychology，15(3)，234-281。  new window
6.Brooks, K. W.(1979)。Delphi technique: Expanding applications。North Central Association Quarterly，53(3)，377-385。  new window
7.Murry, John W. Jr.、Hammons, James O.(1995)。Delphi: A Versatile Methodology for Conducting Qualitative Research。The Review of Higher Education，18(4)，423-436。  new window
8.李紹彰、陳至安(20070900)。以SEM探討中華民國國家品質獎評審架構模式。品質學報，14(3)，219-234。new window  延伸查詢new window
9.Aguilar-Lasserre, A. A.、Bautista, M. A.、Ponsich, A.、Gonzalez Huerta, M. A.(2009)。An AHP-based Decision-making Tool for the Solution of Multiproduct Batch Plant Design Pro Diem under Imprecise Demand。Computers & Operations Research，36(1/2)，711-736。  new window
10.Aydin, S.、Kahraman, C.、Kaya, I.(2012)。A New Fuzzy Multi-criteria Decision Making Approach: An Application for European Quality Award Assessment。Knowledge-Based Systems，32(1)，37-48。  new window
11.Bayazit, O.、Karpak, B.(2006)。An Analytical Network Process-based Framework for Successful Total Quality Management (TQM): An Assessment of Turkish Manufacturing Industry Readiness。International Journal of Production Economics，105(1)，79-96。  new window
12.Bou-Llusar, J. C.、Escrig-Tena, A. B.、Roca-Puig, V.、Beltran-Martin, I.(2009)。An Empirical Assessment of the EFQM Excellence Model: Evaluation as a TQM Framework Relative to the MBNQA Model。Journal of Operations Management，27(2/5)，1-22。  new window
13.Ghen, J.-K.、Chen, I.-S.(2009)。TQM Measurement Model for the Biotechnology Industry in Taiwan。Expert Systems with Applications，36(2)，8789-8798。  new window
14.Chin, K. S.、Pun, K. F.、Xu, Y.、Chan, J. S. F.(2002)。An AHP based Study of Critical Factors for TQM Implementation in Shanghai Manufacturing Industries。Technovation，22(1)，707-715。  new window
15.Coyle-Shapiro, J. A.-M.、Morrow, P. C.(2003)。The Role of Individual Differences in Employee Adoption of TQM Orientation。Journal of Vocational Behavior，62(1)，320-340。  new window
16.Duan, Y.、Nie, W.、Coakes, E.(2010)。Identifying Key Factors Affecting Transnational Knowledge Transfer。Information & Management，47(7/8)，356-363。  new window
17.Han, S. B.、Chen, S. K.、Ebrahimpour, B.(2007)。The Impact of ISO 9000 on TQM and Business Performance。Journal of Business and Economic Studies，13(2)，1-21。  new window
18.Hoang, D. T.、Igel, B.、Laosirihongthong, T.(2006)。The Impact of Total Quality Management on Innovation Findings from a Developing Country。International Journal of Quality & Reliability Management，23(9)，1092-1117。  new window
19.Iden, J.、Tessem, B.、Paivarinta, T.(2011)。Problems in the Interplay of Development and IT Operations in System Development Projects: A Delphi Study of Norwegian IT Experts。Information and Software Technology，53(1)，394-406。  new window
20.Kalpande, S. D.、Gupta, R. C.、Dandekar, M. D.(2010)。Identification of Strength and Weaknesses of Indian Manufacturing SMES Using AHP Approach。International Journal for Quality Research，4(4)，263-269。  new window
21.Lee, S. K.、Mogi, G.、Kim, J. W.(2008)。The Competitiveness of Korea as a Developer of Hydrogen Energy Technology: The AHP Approach。Energy Policy，36(1/2)，1284-1291。  new window
22.Nakatsu, R. T.、Iacovou, C. L.(2009)。A Comparative Study of Important Risk Factors Involved in Offshore and Domestic Outsourcing of Software Development Projects: A Two-panel Delphi Study。Information & Management，46(1)，57-68。  new window
23.Ooi, K. B.、Bakar, N. A.、Arumugam, V.、Vellapan, L.、Loke, A. K. Y.(2007)。Does TQM Influence Employees' Job Satisfaction: An Empirical Case Analysis?。International Journal of Quality and Reliability Management，24(1)，62-77。  new window
24.Phillips-Wren, G.、Mora, M.、Forgionne, G. A.、Gupta, J. N. D.(2009)。An Integrative Evaluation Framework for Intelligent Decision Support Systems。European Journal of Operational Research，195(5)，642-652。  new window
25.Prybutok, V. R.、Zhang, X.、Ryan, S. D.(2008)。Evaluating Leadership, IT Quality, and Net Benefits。Information & Management，45(1)，143-152。  new window
26.Samat, N.、Thurasamy, R.、Norizan, M. S.(2006)。TQM Practices, Service Quality, and Market Orienta¬tion: Some Empirical Evidence from a Developing Country。Management Research News，29(11)，713-728。  new window
27.Sila, I.(2006)。Examining the Effects of Contextual Factors on TQM and Performance through the Lens of Organizational Theories: An Empirical Study。Journal of Operations Management，25(1)，83-109。  new window
28.Sohn, S. Y.、Yong, G. J.、Hong, K. H.(2007)。Structural Equation Model for the Evaluation of National Funding on R&D Project of SMEs in Consideration with MBNQA Criteria。Evaluation and Program Planning，30(1)，10-20。  new window
29.Wanger, M.、Schaltegger, S.(2004)。The Effect of Corporate Environment Strategy Choice and Environmental Performance on Competitiveness and Economic Performance: An Empirical Study of EU Manufacturing。European Management Journal，22(5)，557-572。  new window
30.Yoo, H.(2003)。A Study on the Efficiency Evaluation of Total Quality Management Activities in Korean Companies。Total Quality Management，14(1)，119-128。  new window
會議論文
1.Wang, G.、Li, X.(2010)。Research on Total Quality Management based on AHP。Beijing, China。  new window
圖書
1.Saaty, T. L.(1998)。The Analytic Hierarchy Process: Planning, Priority Setting, Resource Allocation。New York：McGraw-Hill International Book Co.。  new window
2.Deming, W. E.(1986)。Out of the crisis, quality, productivity, and competitive position。Cambridge, MA：Cambridge University press。  new window
3.Delbecq, Andre L.、Van de Ven, Andrew H.、Gustafson, David H.(1975)。Group Techniques for Program Planning: A Guide to Nominal Groups and Delphi Process。Scott Foresman & Company。  new window
其他
1.經濟部(2012)。卓越經營計劃網站。  延伸查詢new window
2.Baldrige(2012)。Baldrige Performance Excellent Program of National Institute of Standards and Technology。  new window
3.International Institute for Management Development(2011)。IMD World Competitiveness Yearbook。  new window
圖書論文
1.Parente, F.、Anderson-Parente, J.(1987)。Delphi inquiry systems。Judgmental Forecasting。New York：John Wiley and Sons。  new window
 
 
 
 
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