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題名：工作滿意對組織公民行為影響之硏究--以工作投入爲中介
書刊名：人文暨社會科學期刊
作者：楊碩蓉
作者(外文)：Yang, Shuo-jung
出版日期：2014
卷期：10:2
頁次：頁85-94
主題關鍵詞：工作滿意；組織公民行為；工作投入；Job satisfaction；Organizational citizenship behaviors；Job involvement
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相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(1) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:0
  • 點閱點閱:110
具有高工作滿意、工作投入與組織公民行為的員工係公司重要資產。因此，本研究欲探討工作滿意、工作投入與組織公民行為間之關係，及工作投入在工作滿意與組織公民行為間之中介效果。本研究資料蒐集採問卷調查法，以企業員工為研究對象，發放350份問卷，共計回收252份，扣除漏答、基本資料填寫不完整等無效問卷14份後，有效問卷合計238份。另採用敘述性統計分析、信度分析、因素分析、相關分析與迴歸分析，進行統計分析。研究結果顯示工作滿意對組織公民行為不具正面影響：工作滿意對工作投入具正向影響：工作投入對組織公民行為具正向影響，另外，工作投入對工作滿意與與組織公民行為兩變項具中介效果。
With high job satisfaction, job involvement and organizational citizenship behavior important asset for the company. Therefore, the present study is to investigate job satisfaction, job involvement and relationship between organizational citizenship behavior, and the work put into effect an intermediary between job satisfaction and organizational citizenship behavior. Data collected in this study was collected questionnaires to employees for the study, 350 questionnaires sent, a total recovery of 252, net drain answer, fill in basic information, such as invalid incomplete questionnaire of 14 after a total 238 valid questionnaires. This study used descriptive statistics analysis, reliability analysis, factor analysis, correlation analysis and regression analysis, statistical analysis. The results show that job satisfaction has not a positive impact on organizational citizenship behavior; job satisfaction has a positive impact on job involvement; job involvement has a positive impact on organizational citizenship behavior. In addition, the relationship were significantly mediated by the effects of job involvement.
期刊論文
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10.Organ, D. W.(1994)。Personality and organizational citizenship behavior。Journal of Management，20(2)，465-478。  new window
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12.Podsakoff, Nathan P.、Whiting, Steven W.、Podsakoff, Philip M.、Blume, Brian D.(2009)。Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis。Journal of Applied Psychology，94(1)，122-141。  new window
13.Misener, T. R.、Haddock, K. S.、Gleaton, J. U.、Abu Ajamieh, A. R.(1996)。Toward an international measure of job satisfaction。Nursing Research，45(2)，87-91。  new window
14.Van Dick, R.、Grojean, M. W.、Christ, O.、Wieseke, J.(2006)。Identity and the extra mile: Relationships between organizational identification and organizational citizenship behaviour。British Journal of Management，17(4)，283-301。  new window
15.Dalai, R. S.(2005)。A meta-analysis of the relationship between organizational citizenship behavior and counterproductive work behavior。Journal of Applied Psychology，90(6)，1241-1255。  new window
16.Burke, P. J.(1991)。Identity processes and social stress。American Sociological Review，56(6)，836-849。  new window
17.Frone, M. R.、Russell, M.、Cooper, M. L.(1995)。Job stressors, job involvement and employee health: A test of identity theory。Journal of Occupational and Organization Psychology，68(1)，1-11。  new window
18.Baron, R. M.、Kenny, D. A.(198612)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology，51(6)，1173-1182。  new window
19.Ghiselli, R. F.、La Lopa, J. M.、Bai, Billy(2001)。Job satisfaction, life satisfaction, and turnover intent: Among food-service managers。The Cornell Hotel and Restaurant Administration Quarterly，42(2)，28-37。  new window
20.Brown, Steven P.(1996)。A meta-analysis and review of organizational research on job involvement。Psychological Bulletin，120(2)，235-255。  new window
21.James, Lawrence R.、Mulaik, Stanley A.、Brett, Jeanne M.(2006)。A tale of two methods。Organizational Research Methods，9(2)，233-244。  new window
22.Scholl, R. W.(1981)。Differentiating organizational commitment from expectancy as a motivating force。Academy of management Review，6(4)，589-599。  new window
23.Cohen-Charash, Yochi、Spector, Paul E.(2001)。The role of justice in organizations: A Meta-Analysis。Organizational Behavior and Human Decision Processes，86(2)，278-321。  new window
24.Diefendorff, James M.、Brown, Douglas J.、Kamin, Allen M.、Lord, Robert G.(2002)。Examining the roles of job involvement and work centrality in predicting organizational citizenship behaviors and job performance。Journal of Organizational Behavior，23(1)，93-108。  new window
25.Kanungo, Rabindra N.(1982)。Measurement of job and work involvement。Journal of Applied Psychology，67(3)，341-349。  new window
26.Lawler, Edward E. III、Hall, Douglas Tim(1970)。Relationship of job characteristics to job involvement, satisfaction, and intrinsic motivation。Journal of Applied Psychology，54(4)，305-312。  new window
27.Lodahl, Thomas M.、Kejnar, Mathilde(1965)。The definition and measurement of job involvement。Journal of Applied Psychology，49(1)，24-33。  new window
28.Paullay, Irina M.、Alliger, George M.、Stone-Romero, Eugene F.(1994)。Construct validation of two instruments designed to measure job involvement and work centrality。Journal of Applied Psychology，79(2)，224-228。  new window
29.Van Scotter, James R.(2000)。Relationships of Task Performance and Contextual Performance with Turnover, Job Satisfaction, and Affective Commitment。Human Resource Management Review，10(1)，79-95。  new window
30.Bateman, Thomas S.、Organ, Dennis W.(1983)。Job Satisfaction and the Good Soldier: The Relationship between Affect and Employee "Citizenship"。Academy of Management Journal，26(4)，587-595。  new window
31.Smith, C. Ann、Organ, Dennis W.、Near, Janet P.(1983)。Organizational citizenship behavior: Its nature and antecedents。Journal of Applied Psychology，68(4)，653-663。  new window
32.Van Dyne, Linn、Graham, Jill W.、Dienesch, Richard M.(1994)。Organizational citizenship behavior: construct redefinition, measurement, and validation。Academy of Management Journal，37(4)，765-802。  new window
33.Katz, Daniel(1964)。The Motivational Basis of Organizational Behavior。Behavioral Science，9(2)，131-146。  new window
34.Organ, Dennis W.、Ryan, Katherine(1995)。A Meta-Analytic Review of Attitudinal and Dispositional Predictors of Organizational Citizenship Behavior。Personnel Psychology，48(4)，775-802。  new window
35.Van Scotter, James、Motowidlo, Stephan J.、Cross, Thomas C.(2000)。Effects of Task Performance and Contextual Performance on Systemic Rewards。Journal of Applied Psychology，85(4)，526-535。  new window
36.Organ, Dennis W.(1990)。The motivational basis of organizational citizenship behavior。Research in Organizational Behavior，12(1)，43-72。  new window
37.Organ, Dennis W.、Konovsky, Mary A.(1989)。Cognitive Versus Affective Determinants of Organizational Citizenship Behavior。Journal of Applied Psychology，74(1)，157-164。  new window
38.Kristof-Brown, Amy L.、Zimmerman, Ryan D.、Johnson, Erin C.(2005)。Consequences of Individual's Fit at Work: A Meta-analysis of Person-job, Person-organization, Person-group and Person-supervisor Fit。Personnel Psychology，58(2)，281-342。  new window
圖書
1.Atkinson, J. W.(1958)。Motives in fantasy, action, and society: A method of assessment and study。Van Nostrand。  new window
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4.Eagly, Alice H.、Chaiken, Shelly(1993)。The Psychology of Attitudes。Harcourt Brace Jovanovich。  new window
5.Shaw, Marvin E.(1981)。Group Dynamics: The Psychology of Small Group Behavior。New York, NY：McGraw-Hill：Harper & Row。  new window
6.Pfeffer, Jeffrey(1994)。Competitive advantage through people: Unleashing the power of the work force。Boston, Massachusetts：Harvard Business School Press。  new window
7.Brief, A. P.(1998)。Attitudes in and around organizations。Thousand Oaks, Ca：Sage。  new window
8.Spector, Paul E.(1997)。Job Satisfaction: Application, Assessment, Causes, and Consequences。Sage Publications Ltd.。  new window
9.Patchen, M.(1970)。Participation, Achievement, and Involvement on the Job。Prentice Hall。  new window
10.Hoppock, Robert(1935)。Job satisfaction。Harper。  new window
11.Organ, Dennis W.(1988)。Organizational Citizenship Behavior: The Good Soldier Syndrome。Lexington Press。  new window
單篇論文
1.Ineson, E. M.，Benke, E.，Laszlo, J.(2013)。Employee loyalty in Hungarian hotels。  new window
其他
1.PeopleSmart(2012)。Retaining quality employees (Factsheet)，http://www.peoplesmart.co.nz/UserFiles/DairyNZPeopleSmart/File/Managing%20people/FS%20Retaining%20Employees.pdf。  new window
圖書論文
1.Locke, E. A.(1976)。The Nature and Causes of Job Satisfaction。Handbook of industrial and organizational psychology。Chicago, IL：Rand McNally Press。  new window
2.Borman, Walter C.、Motowidlo, Stephan J.(1993)。Expanding the Criterion Domain to Include Elements of Contextual Performance。Personnel selection in organizations。Jossey-Bass。  new window
 
 
 
 
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