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題名:員工士氣與乘客滿意度之關係:薪資制度之干擾影響
書刊名:多國籍企業管理評論
作者:彭祥溢
作者(外文):Peng, Hsiang-yi
出版日期:2016
卷期:10:1
頁次:頁87-102
主題關鍵詞:員工士氣乘客滿意度薪資制度Employee moralePassenger satisfactionWages system
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:22
  • 點閱點閱:10
期刊論文
1.Park, J.-W(2007)。Passenger perceptions of service quality: Korean and Australian case studies。Journal of Air Transport Management,13(4),238-242。  new window
2.Ouchi, W. G. M.(1980)。Market bureaucracies, and clan。Administrative Science Quarterly,25(1),129-141。  new window
3.Williams, L. M.、Brower, H. H.(2008)。A Comprehensive Model and Measure of Compensation System。Journal of Occupational and Organizational Psychology,81,639-668。  new window
4.Ostrowski, P. L.、O'Brien, T. V.、Gordon, G. L.(1993)。Service quality and customer loyalty in the commercial airline industry。Journal of Travel Research,32(2),16-24。  new window
5.Hallowell, R.、Schlesinger, L. A.、Zornitsky, J.(1996)。Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Management。Human Resource Planning,19(2),20-31。  new window
6.Moorman, Robert H.(1991)。Relationship between organizational justice and organizational citizenship behaviors: Do fairness perceptions influence employee citizenship?。Journal of Applied Psychology,76(6),845-855。  new window
7.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
8.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing,60(2),31-46。  new window
9.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research,2(3),244-249。  new window
10.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing,56(1),6-21。  new window
11.Halinen, A.、Möller, Kristian K.(2000)。Relationship Marketing Theory: Its Roots and Direction。Journal of Marketing Management,16,29-54。  new window
會議論文
1.林彩梅(2014)。全球企業與員工士氣。多國籍企業學術研討會。台北:中國文化大學商學院。  延伸查詢new window
學位論文
1.王俊堯(2001)。員工參與管理與員工士氣之研究(碩士論文)。國立彰化師範大學。  延伸查詢new window
2.阮鵬嘉(2012)。航空公司服務品質、顧客滿意度與顧客忠誠度之研究(碩士論文)。國立彰化師範大學。  延伸查詢new window
3.黃大瑋(2013)。和平文化經營理念與組織承諾關係並兼論異文化管理之中介效果(博士論文)。中國文化大學。new window  延伸查詢new window
4.溫永松(2009)。值得信賴、信任、價值、滿意度與忠誠度關係之研究--以國際航空旅客為例(博士論文)。國立臺北大學。new window  延伸查詢new window
5.顏漢嘉(2011)。企業形象對人才吸引力之影響--以薪酬福利制度為調節變項(碩士論文)。國立高雄師範大學。  延伸查詢new window
6.吳嘉信(2002)。村里幹事工作滿足與工作士氣之探討--以雲嘉南地區村里幹事為例(碩士論文)。國立中正大學。  延伸查詢new window
7.蔡木霖(2002)。公賣局獎酬結構改變對組織公平、組織承諾、工作滿足及績效的影響(博士論文)。國立臺北大學,台北市。new window  延伸查詢new window
圖書
1.Jucius, M. J.(1976)。Personnel Management。Illinois:Richard D. Irwin。  new window
2.Kotler, P.(1998)。Marketing Management: Analysis, Planning, Implementation and control。Prentice-Hall Inc。  new window
3.林文政(2006)。薪酬制度與管理。台北:國立空中大學。  延伸查詢new window
4.林彩梅(2011)。多國籍企業論。台北:五南文化事業。  延伸查詢new window
5.Zeithaml, V. A.、Bitner, M. J.(2003)。Services marketing。New York:McGraw-Hill。  new window
6.Carlisle, H. M.(1976)。Management: Concepts and situations。Chicago:Science Research Associates, Inc.。  new window
7.Hochschild, Arlie Russell(1983)。The Managed Heart: Commercialization of Human Feeling。University of California Press。  new window
8.Davis, K.、Newstrom, J. W.(1989)。Human Behavior at Work: Organizational Behavior。McGraw-Hill。  new window
9.Homans, George Caspar(1961)。Social behavior: Its elementary forms。Harcourt, Brace & World, Inc.。  new window
10.Katz, Daniel、Kahn, Robert L.(1978)。The Social Psychology of Organizations。Wiley:Oxford University Press。  new window
 
 
 
 
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