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題名:廉航服務品質與顧客滿意度:評論參與的調節效果
書刊名:臺大管理論叢
作者:倪家珍 引用關係利怡萱林孟彥
作者(外文):Ni, Jia-jenLi, Yi-hsuanLin, Tom M. Y.
出版日期:2021
卷期:31:1
頁次:頁1-34
主題關鍵詞:廉價航空線上評論資料探勘服務品質Low-cost carriersLCCsOnline reviewsData miningService quality
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:59
  • 點閱點閱:13
期刊論文
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4.Lewis, B. R.、McCann, P.(2004)。Service Failure and Recovery: Evidence from the Hotel Industry。International Journal of Contemporary Hospitality Management,16(1),6-17。  new window
5.汪志堅、吳宜環(20131200)。情緒發洩、報復與利他:服務失誤後之線上負面口碑。臺大管理論叢,24(1),173-205。new window  延伸查詢new window
6.顧宜錚、李家瑩、黃相翎(20130900)。有服務品質就足夠嗎?顧客體驗對網站滿意度之影響。中山管理評論,21(3),479-509。new window  延伸查詢new window
7.Gilbert, David、Wong, Robin K. C.(2003)。Passenger expectations and airline services: a Hong Kong based study。Tourism Management,24(5),519-532。  new window
8.Mason, K. J.、Alamdari, F.(2007)。EU Network Carriers, Low Cost Carriers and Consumer Behavior: A Delphi Study of Future Trends。Journal of Air Transport Management,13(5),299-310。  new window
9.Yang, K. C.、Hsieh, T. C.、Li, H.、Yang, C.(2012)。Assessing How Service Quality, Airline Image and Customer Value Affect the Intentions of Passengers Regarding Low Cost Carriers。Journal of Air Transport Management,20,52-53。  new window
10.O'Connell, J. F.、Williams, G.(2005)。Passengers' Perceptions of Low Cost Airlines and Full Service Carriers: A Case Study Involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines。Journal of Air Transport Management,11(4),259-272。  new window
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13.林素吟(20050400)。服務品質、滿意度與購買意圖關係之研究:層級干擾迴歸分析之應用。管理評論,24(2),1-17。new window  延伸查詢new window
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16.Racherla, P.、Friske, W.(2012)。Perceived 'usefulness' of online consumer reviews: An exploratory investigation across three services categories。Electronic Commerce Research and Applications,11(6),548-559。  new window
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19.郭德賓、周泰華、杜富燕(20001200)。服務業顧客滿意評量方法之重新檢驗。臺大管理論叢,11(1),103-132。new window  延伸查詢new window
20.Fourie, C.、Lubbe, B.(2006)。Determinants of selection of full-service airlines and low-cost carriers: A note on business travellers in South Africa。Journal of Air Transport Management,12(2),98-102。  new window
21.Yoo, K. H.、Gretzel, U.(2011)。Influence of personality on travel-related consumer generated media creation。Computers in Human Behavior,27(2),609-621。  new window
22.Xiang, Z.、Gretzel, U.(2010)。Role of social media in online travel information search。Tourism management,31(2),179-188。  new window
23.Park, J. W.、Robertson, R.、Wu, C. L.(2005)。Investigating the Effects of Airline Service Quality on Airline Image and Passengers' Future Behavioural Intentions: Findings from Australian International Air Passengers。The Journal of Tourism Studies,16(1),2-11。  new window
24.Clark, R. A.、Goldsmith, R. E.(2005)。Market mavens: Psychological influences。Psychology & Marketing,22(4),289-312。  new window
25.宋永坤、連建章(20150900)。選擇傳統或廉價航空乘客其影響因素之研究:以「臺北-大阪」航線為例。運輸學刊,27(3),311-344。new window  延伸查詢new window
26.Wong, I. A.、Dioko, L. D. A.(2013)。Understanding the mediated moderating role of customer expectations in the customer satisfaction model: The case of casinos。Tourism Management,36,188-199。  new window
27.An, M.、Noh, Y.(2009)。Airline Customer Satisfaction and Loyalty: Impact of In-Flight Service Quality。Service Business,3(3),293-307。  new window
28.Baek, H.、Ahn, J.、Choi, Y.(2012)。Helpfulness of Online Consumer Reviews: Readers' Objectives and Review Cues。International Journal of Electronic Commerce,17(2),99-126。  new window
29.Huang, A. H.、Chen, K.、Yen, D. C.、Tran, T. P.(2015)。A Study of Factors that Contribute to Online Review Helpfulness。Computers in Human Behavior,48(3),17-27。  new window
30.Tsaur, Sheng-Hshiung、Chang, Te-Yi、Yen, Chang-Hua(2002)。The Evaluation of Airline Service Quality by Fuzzy MCDM。Tourism Management,23(2),107-115。  new window
31.Lu, J. L.(2017)。Segmentation of passengers using full-service and low-cost carriers: Evidence from Taiwan。Journal of Air Transport Management,62(2),204-216。  new window
32.Lai, Ivan Ka Wai、Hitchcock, Michael(2016)。A comparison of service quality attributes for stand-alone and resort-based luxury hotels in Macau: 3-Dimensional importance-performance analysis。Tourism Management,55,139-159。  new window
33.Liu, Z.、Park, S.(2015)。What makes a useful online review? Implication for travel product websites。Tourism Management,47(2),140-151。  new window
34.Bronner, F.、de Hoog, R.(2011)。Vacationers and eWOM: who posts, and why, where, and what?。Journal of Travel Research,50(1),15-26。  new window
35.黃俊堯、柳秉佑(20160900)。消費者線上口碑與評論研究:國內外相關文獻回顧與討論。臺大管理論叢,26(3),215-256。new window  延伸查詢new window
36.Farooq, M. S.、Salam, M.、Fayolle, A.、Jaafar, N.、Ayupp, K.(2018)。Impact of service quality on customer satisfaction in Malaysia airlines: A PLS-SEM approach。Journal of Air Transport Management,67,169-180。  new window
37.Chevalier, Judith A.、Mayzlin, Dina(2006)。The effect of word of mouth on sales: online book reviews。Journal of Marketing Research,43(3),345-354。  new window
38.Wu, H.-C.、Cheng, C.-C.(2013)。A hierarchical model of service quality in the airline industry。Journal of Hospitality and Tourism Management,20,13-22。  new window
39.Ali, F.、Dey, B. L.、Filieri, R.(2015)。An assessment of service quality and resulting customer satisfaction in Pakistan International Airlines: Findings from foreigners and overseas Pakistani customers。International Journal of Quality & Reliability Management,32(5),486-502。  new window
40.Siering, M.、Deokar, A. V.、Janze, C.(2018)。Disentangling consumer recommendations: Explaining and predicting airline recommendations based on online reviews。Decision Support Systems,107,52-63。  new window
41.Nadiri, Halil、Hussain, Kashif、Ekiz, Erdoğan Haktan、Erdoğan, Şamil(2008)。An investigation on the factors influencing passengers' loyalty in the North Cyprus national airline。The TQM Journal,20(3),265-280。  new window
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43.Jiang, Hongwei、Zhang, Yahua(2016)。An Investigation of Service Quality, Customer Satisfaction and Loyalty in China's Airline Market。Journal of Air Transport Management,57,80-88。  new window
44.Banerjee, S.、Bhattacharyya, S.、Bose, I.(2017)。Whose online reviews to trust? Understanding reviewer trustworthiness and its impact on business。Decision Support Systems,96,17-26。  new window
45.Schlosser, A. E.(2005)。Posting versus lurking: Communicating in a multiple audience context。Journal of Consumer Research,32(2),260-265。  new window
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47.Lee, S. H.、Noh, S. E.、Kim, H. W.(2013)。A mixed methods approach to electronic word-of-mouth in the open-market context。International Journal of Information Management,33(4),687-696。  new window
48.劉俊廷、吳瑞雲、江朝峰(20170500)。保險經代人能否提供較佳的理賠服務品質?:臺灣汽車責任保險實證。臺大管理論叢,27(2S),119-147。new window  延伸查詢new window
49.Atallah, S.、Hotle, S. L.、Mumbower, S.(2018)。The evolution of low-cost carrier operational strategies pre- and post-recession。Journal of Air Transport Management,73,87-94。  new window
50.Bigné, J. E.、Ruiz, C.、Andreu, L.、Hernandez, B.(2015)。The role of social motivations, ability, and opportunity in online know-how exchanges: Evidence from the airline services industry。Service Business,9(2),209-232。  new window
51.Boetsch, T.、Bieger, T.、Wittmer, A.(2011)。A customer-value framework for analyzing airline services。Transportation Journal,50(3),251-270。  new window
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53.Han, H.、Yu, J.、Chua, B. L.、Lee, S.、Kim, W.(2019)。Impact of core-product and service-encounter quality, attitude, image, trust and love on repurchase: Full-service vs. low-cost carriers in South Korea。International Journal of Contemporary Hospitality Management,31(4),1588-1608。  new window
54.Koklic, M. K.、Kukar-Kinney, M.、Vegelj, S.(2017)。An investigation of customer satisfaction with low-cost and full-service airline companies。Journal of Business Research,80,188-196。  new window
55.Korfiatis, N.、Stamolampros, P.、Kourouthanassis, P.、Sagiadinos, V.(2019)。Measuring service quality from unstructured data: A topic modeling application on airline passengers' online reviews。Expert Systems with Applications,116,472-486。  new window
56.Lee, C. K. M.、Ng, K. K. H.、Chan, H. K.、Choy, K. L.、Tai, W. C.、Choi, L. S.(2018)。A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong。Journal of Air Transport Management,73,46-57。  new window
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