期刊論文| 1. | Totterdell, P.(1999)。Mood scores: Mood and performance in professional cricketers。Journal of Psychology，90，317-332。   |
| 2. | 林少龍、歐瑋欣、陳曉天(20061000)。外向性對員工正面情感傳遞之影響：情緒勞動之角色。Asian Journal of Management and Humanity Sciences，1(3)，453-469。 延伸查詢 |
| 3. | 蔡敦浩、林韶怡、利尚仁(20100200)。行動導向的創業歷程：以複雜調適系統觀點再現創業經驗。管理學報，27(1)，57-73。 延伸查詢 |
| 4. | Mauss, I. B.、Bunge, S. A.、Gross, J. J.(2007)。Automatic emotion regulation。Social and Personality Psychology Compass，1(1)，146-167。 |
| 5. | Harris, L. C.(2002)。The emotional labour of barristers: an exploration of emotional labour by status professionals。Journal of Management Studies，39(4)，553-584。 |
| 6. | Julian, C. C.(2008)。Emotional Dissonance and Customer Service: An Exploratory Study。Services Marketing Quarterly，29(3)，1-23。 |
| 7. | 劉心瑜、吳宗祐(20121200)。負向顧客事件頻次與樂觀性格對情緒勞動的預測效果：服務關係長短的調節效果。人力資源管理學報，12(4)，1-28。 延伸查詢 |
| 8. | Kim, Hyun Jeong(2008)。Hotel Service Providers' Emotional Labor: The Antecedents and Effects on Burnout。International Journal of Hospitality Management，27(2)，151-161。 |
| 9. | Gross, James J.(2002)。Emotion regulation: Affective, cognitive, and social consequences。Psychophysiology，39(3)，281-291。 |
| 10. | Scott, B. A.、Barnes, C. M.(2011)。A Multilevel Field Investigation of Emotional Labor, Affect, Work Withdrawal, and Gender。Academy of Management Journal，54(1)，116-136。 |
| 11. | 黃敦群、紀乃文、張雅婷、郭洧岑(20140900)。情緒勞動的前因、後果與潛在干擾變數：統合分析法之探討。人力資源管理學報，14(3)，93-134。 延伸查詢 |
| 12. | 蕭婉鎔(20140600)。員工每日情緒對情緒勞動之影響：情感事件理論的觀點。臺大管理論叢，24(2)，249-281。 延伸查詢 |
| 13. | 紀乃文、陳建丞(20110200)。分店服務氣候、正向團隊情感氛圍、服務人員正向情緒表達與顧客購買決策關聯性之探討。組織與管理，4(1)，129-162。 延伸查詢 |
| 14. | Grandey, A. A.、Gabriel, A. S.(2015)。Emotional Labor at a Crossroads: Where Do We Go from Here?。Annual Review of Organizational Psychology and Organizational Behavior，2，323-349。 |
| 15. | 吳宗祐、甘雅菱、溫宗霖、廖紘億(20160900)。被主管苛責，找奧客出氣？由自我控制損害與社會學習之觀點探討主管不當督導到服務人員情緒宣洩的心理機制。人力資源管理學報，16(3)，61-92。 延伸查詢 |
| 16. | Gross, James J.、John, Oliver P.(2003)。Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being。Journal of Personality and Social Psychology，85(2)，348-362。 |
| 17. | Shani, A.、Uriely, N.、Reichel, A.、Ginsburg, L.(2014)。Emotional labor in the hospitality industry: The influence of contextual factors。International Journal of Hospitality Management，37，150-158。 |
| 18. | Ashforth, Blake E.、Humphrey, Ronald H.(1993)。Emotional labor in service roles: The influence of identity。Academy of Management Review，18(1)，88-115。 |
| 19. | Gross, James J.(1998)。The emerging field of emotion regulation: An integrative review。Review of General Psychology，2(3)，271-299。 |
| 20. | Tsai, Wei-Chi、Huang, Yin-Mei(2002)。Mechanisms linking employee affective delivery and customer behavioral intentions。Journal of Applied Psychology，87(5)，1001-1008。 |
| 21. | Tsai, Wei-Chi(2001)。Determinants and consequences of employee displayed positive emotions。Journal of Management，27(4)，497-512。 |
| 22. | Sutton, R. E.(2004)。Emotional regulation goals and strategies of teachers。Social Psychology of Education，7(4)，379-398。 |
| 23. | 連雅慧(2010)。組織敘說探究：組織生活經驗的理解與再現。應用心理學研究，48，9-15。 延伸查詢 |
| 24. | Austin, E. J.、Dore, T.、O'Donovan, K. M.(2008)。Associations of personality and emotional intelligence with display rule perceptions and emotional labor。Personality and Individual Difference，44(3)，679-688。 |
| 25. | Cossette, M.、Hess, U.(2015)。Service with style and smile. How and why employees are performing emotional labor。Revue européennee de psychologie appliquée，65(2)，71-82。 |
| 26. | Freeman, M.(2007)。Performing the event of understanding in hermeneutic conversations with narrative texts。Qualitative Inquiry，13(7)，925-944。 |
| 27. | Grandey, A. A.(2000)。Emotion regulation on the workplace: A new way to conceptualize emotional labor。Journal of Occupational Health Psychology，5(1)，95-110。 |
| 28. | Grandey, A. A.(2003)。When "the show must go on": Surface acting and deep acting as determinants of emotional exhaustion and peer-rated delivery。Academy of Management Journal，46(1)，86-96。 |
| 29. | Hülsheger, U. R.、Schewe, A. F.(2011)。On the costs and benefits of e motional labor: A meta-analysis of three decades of research。Journal of Occupational Health Psychology，16，361-389。 |
| 30. | Muraven, M.、Slessareva, E.(2007)。Mechanisms of self-control failure: Motivation and limited resources。Personal Social Psychology，29(7)，894-906。 |
| 31. | Rafaeli, A.、Erez, A.、Ravid, S.、Derfler-Rozin, R.、Treister, D. E.、Scheyer, R.(2012)。When customers exhibit verbal aggression, employees pay cognitive costs。Journal of Applied Psychology，97(5)，931-950。 |
| 32. | Rothbard, N. P.、Wilk, S. L.(2011)。Waking up on the right or wrong side of bed: Start-of-workday mood, work events, employee affect, and performance。Academy of Management of Journal，54(5)，959-980。 |
| 33. | Whiting, Anita、Donthu, Naveen、Baker, Andrew M.(1994)。Investigating the immediate and long-term effects of job stressors on frontline service employees。International Journal of Research in Marketing，28(4)，319-331。 |
| 34. | 江文慈(20090600)。「和顏悅色」與「忍氣吞聲」的背後：國小教師情緒勞動的心理歷程分析。教育心理學報，40(4)，553-576。 延伸查詢 |
| 35. | 紀乃文、葉思妤(20170200)。每日偽裝情緒的負面效應：探討服務人員每日表層演出對其職家衝突與身心健康的影響以及員工協助方案的緩衝效果。組織與管理，10(1)，91-129。 延伸查詢 |
| 36. | 蔡敦浩、利尚仁、林韶怡(20080600)。創業研究的新趨向--敘說探究之應用。中山管理評論，16(2)，321-349。 延伸查詢 |
| 37. | Beal, D. J.、Trougakos, J. P.、Weiss, H. M.、Green, S. G.(2006)。Episodic processes in emotional labor: Perceptions of affective delivery and regulation strategies。Journal of Applied Psychology，91(5)，1053-1065。 |
| 38. | Chi, N. W.、Grandey, A. A.、Diamond, J. A.、Krimmel, K. R.(2011)。Want a tip? Service performance as a function of emotion regulation and extraversion。Journal of Applied Psychology，96(6)，1337-1346。 |
| 39. | Chu, K. H.、Baker, M. A.、Murrmann, S. K.(2012)。When we are onstage, we smile: The effects of emotional labor on employee work outcomes。International Journal of Hospitality Management，31(3)，906-915。 |
| 40. | Lam, W.、Chen, Z.(2012)。When I put on my service mask: Determinants and outcomes of emotional labor among hotel service providers according to affective event theory。International Journal of Hospitality Management，31(1)，3-11。 |
| 41. | Miner, A. G.、Glomb, T. M.、Hulin, C.(2005)。Experience sampling mood and its correlates at work。Journal of Occupational and Organizational Psychology，78(2)，171-193。 |
| 42. | Trougakos, J. P.、Beal, D. J.、Green, S. G.、Weiss, H. M.(2008)。Making the Break Count: An Episodic Examination of Recovery Activities, Emotional Experiences, and Positive Affective Displays。Academy of Management Journal，51(1)，131-146。 |
| 43. | Zapf, Dieter(2002)。Emotion work and psychological well-being: A review of the literature and some conceptual considerations。Human Resource Management Review，12(2)，237-268。 |
| 44. | Weiss, Howard M.、Cropanzano, Russell(1996)。Affective events theory: A theoretical discussion of the structure, causes, and consequences of affective experiences at work。Research in Organizational Behavior，18，1-74。 |