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題名：選擇傳統或廉價航空乘客其影響因素之研究：以「臺北-大阪」航線為例
書刊名：運輸學刊
作者：宋永坤 引用關係／連建章
作者(外文)：Sung, Yung-kun／Lien, Chien-chang
出版日期：2015
卷期：27:3
頁次：頁311-344
主題關鍵詞：傳統航空；廉價航空；認知的服務品質；航空公司形蒙；行為意圖；Full service carriers；Low cost carriers；Perceived service quality；Airline image；Behavioral intentions
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(4) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:4
  • 共同引用共同引用:11
  • 點閱點閱:23
期刊論文
1.Roest, H.、Pieters, R.(1997)。The nomological net of perceived service quality。The International Journal of Service Industry Management，8(4)，336-351。  new window
2.Kim, Y. K.、Lee, H. R.(2011)。Customer Satisfaction Using Low Cost Carriers。Tourism Management，32(2)，235-243。  new window
3.賴金和、金宛嫻(20110600)。國人對低成本航空選擇意向之分析。運輸學刊，23(2)，219-237。new window  延伸查詢new window
4.周榮昌、劉祐興、王唯全(20070900)。國際航線低價航空公司及一般航空公司選擇行為之研究--以臺北-新加坡航線為例。運輸計劃，36(3)，307-331。new window  延伸查詢new window
5.Davidow, Moshe(2003)。Organizational Responses to Customer Complaints: What Works and What Doesn't。Journal of Service Research，5(3)，225-250。  new window
6.Yüksel, A.、Yüksel, F.(2002)。Measurement of tourist satisfaction with restaurant services: A segment-based approach。Journal of Vacation Marketing，9(1)，52-68。  new window
7.Dube, L.、Morgan, M. S.(1996)。Trend Effects and Gender Differences in Retrospective Judgements of Consumption Emotions。Journal of Consumer Research，23(2)，156-162。  new window
8.Fisher, J. E.、Garrett, D. E.、Arnold, M. J.、Ferris, M. E.(1999)。Dissatisfied Consumers who Complain to the Better Business Bureau。Journal of Consumer Marketing，16(6)，576-589。  new window
9.Gabor, A.、Granger, C.(1979)。The Pricing of New Products。Management Decision，17(8)，576-589。  new window
10.Goodman, J. A.、Marra, T.、Brigham, L.(1986)。Customer Service: Costly Nuisance or Low-cost Profit Strategy。Journal of Retail Banking，8(3)，36-48。  new window
11.Johnson, M. D.、Gustafsson, A.、Andreassen, T. W.、Lervik, L.、Cha, J.(2001)。The Evolution and Future of National Customer Satisfation Index Models。Journal of Economic Psychology，22(2)，217-245。  new window
12.Kim, Y. H.、Kim, M.、Goh, B. K.(2011)。An Examination of Food Tourist'€™s Behavior: Using the Modified Theory of Reasoned Action。Tourism Management，32(5)，1159-1165。  new window
13.Liu, B. S. C.、Furrer, O.、Sudharshan, D.(2001)。The Relationships between Culture and Behavioral Intentions toward Services。Journal of Service Research，4(2)，118-129。  new window
14.Mason, K. J.、Alamdari, F.(2007)。EU Network Carriers, Low Cost Carriers and Consumer Behavior: A Delphi Study of Future Trends。Journal of Air Transport Management，13(5)，299-310。  new window
15.McAlister, D. T.、Erffimeyer, R. C.(2003)。A Content Analysis of Outcomes and Responsibilities of Consumer Complaints to Third-party Organizations。Journal of Business Research，56(4)，341-351。  new window
16.Mikulic, J.、Prebezac, D.(2011)。What Drives Passenger Loyalty to Traditional and Low-cost Airlines? A Formative Partial Least Squares Approach。Journal of Air Transport Management，17(4)，237-240。  new window
17.Saha, G. C.(2009)。Service Quality, Satisfaction, and Behavioural Intentions: A Study of Low-cost Airline Carriers in Thailand。Managing Service Quality，19(3)，350-372。  new window
18.Sultan, Fareena、Simpson, Merlin C. Jr.(2000)。International Service Variants: Airline Passenger Expectations and Perceptions of Service Quality。Journal of Services Marketing，14(3)，188-216。  new window
19.Susskind, A. M.(2005)。A Content Analysis of Consumer Complaints, Remedies, and Repatronage Intentions Regarding Dissatisfying Service Experiences。Journal of Hospitality and Tourism Research，29(2)，150-169。  new window
20.Yang, K. C.、Hsieh, T. C.、Li, H.、Yang, C.(2012)。Assessing How Service Quality, Airline Image and Customer Value Affect the Intentions of Passengers Regarding Low Cost Carriers。Journal of Air Transport Management，20，52-53。  new window
21.Yuksel, A.、Yuksel, F.(2001)。Measurement and Management Issues in Customer Satisfaction Research: Review, Critique and Research Agenda: Part One。Journal of Travel and Tourism Marketing，10(4)，47-80。  new window
22.O'Connell, J. F.、Williams, G.(2005)。Passengers' Perceptions of Low Cost Airlines and Full Service Carriers: A Case Study Involving Ryanair, Aer Lingus, Air Asia and Malaysia Airlines。Journal of Air Transport Management，11(4)，259-272。  new window
23.Gray, Edmund R.、Balmer, John M. T.(1998)。Managing Corporate Image and Corporate Reputation。Long Range Planning，31(5)，695-702。  new window
24.Monroe, Kent B.(1973)。Buyers' Subjective Perceptions of Price。Journal of Marketing Research，10(1)，70-80。  new window
25.Rogerson, W. P.(1983)。Reputation and Product Quality。The Bell Journal of Economics，14(2)，508-516。  new window
26.Feng, Ruomei、Jang, SooCheong(2007)。Temporal destination revisit intention: the effects of novelty seeking and satisfaction。Tourism Management，28(2)，580-590。  new window
27.Maxham, J. G.(2001)。Service Recovery's Influence on Consumer Satisfaction, Positive Word-of-Mouth and Purchase Intentions。Journal of Business Research，54(1)，11-24。  new window
28.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1994)。Reassessment of Expectations as a Comparison Standard in Measuring Sevice Quality: Implications for Further Research。Journal of Marketing，58(1)，111-124。  new window
29.Bowen, D.(2001)。Antecedents of Consumer Satisfaction and Dis-satisfaction (CS/D) on Long-haul Inclusive Tours: A Reality Check on Theoretical Considerations。Tourism Management，22(1)，49-61。  new window
30.Singh, J.(1988)。Consumer Complaint Intentions and Behavior: Definition and Taxonomical Issues。Journal of Marketing，52(1)，93-107。  new window
31.Dabholkar, Pratibha A.、Shepherd, C. David、Thorpe, Dayle I.(2000)。A Comprehensive Framework for Service Quality: An Investigation of Critical Conceptual and Measurement Issues through A Longitudinal Study。Journal of Retailing，76(2)，139-173。  new window
32.Oliver, R. L.(1999)。Whence consumer loyalty?。Journal of Marketing，63，33-44。  new window
33.Kim, W. G.、Christy, Y. N. N.、Kim, Y. S.(2009)。Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth。International Journal of Hospitality Management，28(1)，10-17。  new window
34.Berry, Leonard L.(2000)。Cultivating Service Brand Equity。Journal of the Academy of Marketing Science，28(1)，128-137。  new window
35.Mardia, K. V.(1970)。Measures of multivariate skewness and kurtosis with applications。Biometrika，57(3)，519-530。  new window
36.Chang, Y.-H.、Yeh, C.-H.(2002)。A Survey Analysis of Service Quality for Domestic Airlines。European Journal of Operational Research，139(1)，166-177。  new window
37.Woodruff, R. B.、Clemons, D. S.、Schumann, D. W.、Gardial, S. F.、Emest, R. C.、Jenkins, R. L.(1983)。Modeling Consumer Satisfaction Processes Using Experience-Based Norms。Journal of Marketing Research，20(3)，296-304。  new window
38.Spreng, R. A.、Mackoy, R. D.(1996)。An empirical examination of a model of perceived service quality and satisfaction。Journal of Retailing，72(2)，201-214。  new window
39.Lai, F.、Griffin, M.、Babin, B. J.(2009)。How quality, value, image, and satisfaction create loyalty at a Chinese telecom。Journal of Business Research，62(10)，980-986。  new window
40.Park, J. W.、Robertson, R.、Wu, C. L.(2006)。Modelling the Impact of Airline Service Quality and Marketing Variables on Passengers' Future Behavioural Intentions。Transportation Planning and Technology，29(5)，359-381。  new window
41.Carman, James M.(1990)。Consumer Perceptions of Service Quality: An Assessment of the SERVQUAL Dimensions。Journal of Retailing，66(1)，33-55。  new window
42.Andreassen, Tor Wallin、Lindestad, Bodil(1998)。Customer loyalty and complex services: The impact of corporate image on quality, customer satisfaction and loyalty for customers with varying degrees of service expertise。International Journal of Service Industry Management，9(1)，7-23。  new window
43.Antón, C.、Camarero, C.、Carrero, M.(2007)。The Mediating Effect of Satisfaction on Consumers' Switching Intention。Psychology and Marketing，24(6)，511-538。  new window
44.Prus, Amanda、Brandt, D. Randall(1995)。Understanding Your Customers: What You Can Learn from a Loyalty Index。Marketing Tools，2(5)，10-14。  new window
45.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
46.Otto, Julie E.、Ritchie, J. R. Brent(1996)。The service experience in Tourism。Tourism Management，17(3)，165-174。  new window
47.Wakefield, K. L.、Inman, J. J.(2003)。Situational price sensitivity: the role of consumption occasion, social context and income。Journal of Retailing，79(4)，199-212。  new window
48.Keller, Kevin Lane(1993)。Conceptualizing, Measuring, and Managing Customer-Based Brand Equity。Journal of Marketing，57(1)，1-22。  new window
49.Bolton, Ruth N.、Drew, James H.(1987)。A Multistage Model of Customers' Assessments of Service Quality and Value。Journal of Consumer Research，17(4)，375-384。  new window
50.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
51.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research，2(3)，244-249。  new window
52.Folkes, Valerie S.(1988)。Recent attribution research in consumer behavior: a review and new directions。Journal of Consumer Research，14(4)，548-565。  new window
53.Chen, C. F.(2008)。Investigating Structural Relationships between Service Quality, Perceived Value, Satisfaction, and Behavioral Intentions for Air Passengers: Evidence from Taiwan。Transportation Research Part A: Policy and Practice，42(4)，709-717。  new window
54.Mano, Haim、Oliver, Richard L.(1993)。Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction。Journal of Consumer Research，20(3)，451-466。  new window
55.Oliver, Richard L.(1993)。Cognitive, affective, and attribute bases of the satisfaction response。Journal of Consumer Research，20(3)，418-430。  new window
56.Dowling, Grahame R.(1988)。Measuring Corporate Images: A Review of Alternative Approaches。Journal of Business Research，17(1)，27-34。  new window
57.Heskett, James L.、Sasser, W. Earl Jr.、Hart, Christopher W.(1990)。The Profitable Art of Service Recovery。Harvard business review，68(4)，148-156。  new window
58.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
59.Richins, Marsha L.(1983)。Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study。Journal of Marketing，47(1)，68-78。  new window
60.Richins, Marsha L.(1997)。Measuring emotions in the consumption experience。Journal of Consumer Research，24(2)，127-146。  new window
61.Churchill, Gilbert A. Jr.(1979)。A paradigm for developing better measures of marketing constructs。Journal of Marketing Research，16(1)，64-73。  new window
62.Oliver, Richard L.(1980)。A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions。Journal of Marketing Research，17(4)，460-469。  new window
63.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing，64(1)，12-40。  new window
64.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research，30(1)，7-27。  new window
65.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect?。Harvard Business Review，73(6)，88-99。  new window
66.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。  new window
67.Del Bosque, Ignacio Rodríguez、Martín, Héctor San(2008)。Tourist satisfaction: A cognitive-affective model。Annals of Tourism Research，35(2)，551-573。  new window
學位論文
1.李姿萱(2009)。低成本航空公司顧客價值與顧客滿意度之研究(碩士論文)。逢甲大學。  延伸查詢new window
2.李恆晉(2009)。台灣低價航空公司之預期服務品質、航空公司形象、顧客價值與行為意圖之研究(碩士論文)。國立交通大學。  延伸查詢new window
圖書
1.Connor, D.、Davidson, J.(1997)。Marketing Your Consulting and Professional Services。New York：John Wiley and Sons。  new window
2.Hawkins, D. I.、Best, R. J.、Coney, K. A.(2004)。Customer Behavior: Building Marketing Strategy。McGraw-Hill。  new window
3.Loehlin, J. C.(2004)。Latent Variable Models: An Introduction to Factor, Path, and Structural Equation Analysis。Mahwah, NJ。  new window
4.Howard, John A.(1977)。Consumer Behavior: Application of Theory。McGraw-Hall。  new window
5.Reichheld, Frederick F.、Teal, Thomas(1996)。The Loyalty Effect: The Hidden Force behind Growth Profits, and Lasting Value。Boston：Harvard Business School Press。  new window
6.邱皓政(2000)。社會與行為科學的量化研究與統計分析：SPSS中文視窗版資料分析範例解析。臺北市：五南圖書出版股份有限公司。  延伸查詢new window
7.邱皓政(2004)。結構方程模式：LISREL的理論、技術與應用。臺北：雙葉書廊有限公司。  延伸查詢new window
8.Bollen, K. A.(1989)。Structural Equations with Latent Variables。New York：John Wiley & Sons。  new window
9.張偉豪、鄭時宜(2012)。與結構方程模型共舞：曙光初現。前程文化事業股份有限公司。  延伸查詢new window
10.Wilkie, William L.(1994)。Consumer Behavior。John Wiley and Sons。  new window
11.Peter, J. Paul、Olson, Jerry C.(1987)。Consumer behavior: Marketing Strategy Perspectives。Richard D. Irwin, Inc.。  new window
12.Kotler, Philip、Ang, S. H.、Leong, S. M.、Tan, C. T.(2003)。Marketing management: An Asian perspective。Prentice Hall。  new window
13.Zeithaml, Valarie A.、Bitner, Mary Jo(2000)。Service marketing: Integrating customer focus across the firm。McGraw-Hill。  new window
14.Kline, Rex B.(1998)。Principles and Practice of Structural Equation Modeling。Guilford Press。  new window
15.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2009)。Multivariate Data Analysis。Prentice-Hall, Inc.。  new window
16.Oliver, Richard L.(1997)。Satisfaction: A behavioral perspective on the consumer。Irwin/McGraw-Hill。  new window
其他
1.李承宇(20130318)。另立品牌--華航評估成立廉價航空。  延伸查詢new window
2.(2013)。IATA Economics，http://www.iata.org/whatwedo/Documents/economics/Industry-Outlook-Sept2012.pdf， 2013/09/01。  new window
圖書論文
1.Ajzen, I.(1985)。From intentions to actins: A theory of planned behavior。Action-control: From cognition to behavior。Springer-Verlag。  new window
 
 
 
 
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