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題名:社會網絡關係及組織公民行為對工作壓力的影響
作者:王詩鳳 引用關係
作者(外文):Shih-Fong - Wang
校院名稱:國立臺灣科技大學
系所名稱:企業管理系
指導教授:曾盛恕
學位類別:博士
出版日期:2016
主題關鍵詞:網絡中心性網絡密度組織公民行為工作壓力工作滿意度Network centralityNetwork densityOCBWork stress
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本論文透過系列的研究來探討組織中成員互動的關係網絡對員工個人及單位群體的影響。研究一從社會支持的角度探討網絡結構對於員工的組織公民行為、工作壓力及工作滿意度的影響,更進一步將網絡關係區分為諮詢網絡及友誼網絡,藉以觀察組織內網絡型態的不同樣貌。研究二則是從功能性動機理論探討並驗證研究一的中介模型,並進一步利用跨層次分析探討單位層次的整體網絡密度對於單位整體的組織公民行為及整體工作壓力的影響。本研究一以台灣某醫學中心血液透析部門之60位護理人員為樣本進行分析,研究二則是以台灣2家大型銀行下的68家分行為單位,共1892位員工進行問卷調查。研究結果的部分,研究一顯示組織內的友誼網絡和工作諮詢網絡呈現不一樣的樣態,但不論是友誼網絡或諮詢網絡的中心性對於員工的組織公民行為都有正向的影響,而組織公民行為對於工作壓力有負向影響,同時對工作滿意度有正向影響。研究二的結果則驗證了個體層次的組織公民行為在網絡中心性及工作壓力間有顯著的中介關係,同時在群體層次,單位網絡密度會負向影響單位整體的組織公民行為,進而影響單位整體的工作壓力,單位組織公民行為的中介效果顯著。
In this paper, a series of studies were conducted to explore the impact of the network of members' interaction in the organization on the individual and unit groups. Study 1 discusses the impact of network structure on organizational citizenship behavior, job stress and job satisfaction from the perspective of social support, and further divides the network relationship into advice network and friendship network, in order to observe the different appearance of the network pattern in the organization. The second is to cross-validate the mediation model of the study 1 by the functional motivation theory, and further use the cross-level analysis to explore the effect of the whole network density at the unit level on the organizational citizenship behavior and work stress of units. In the first study, 60 nursing staffs was conducted at the dialysis department of a medical center in Taiwan. The study 2 is based on the survey conducted by 1,892 employees from 68 branches of 2 major banks in Taiwan.
The results of the paper, part one show the organization within the friendship network and the advice network is not the same pattern. But both the networks of friendship and advice have positive effects on the OCB. And the OCB has a negative impact on job stress and a positive impact on job satisfaction. The results of the second study verify that there is a significant mediation effect between network centrality and job stress at the individual level. At the group level, the unit network density negatively affects the overall organizational citizenship behavior of the unit. Further affecting the overall work stress of the unit, the organizational citizenship behavior of the mediation effect is significant.
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