:::

詳目顯示

回上一頁
題名:私立技術學院師生對校園餐廳BOT滿意度之研究--以育達商業技術學院為例
書刊名:育達人文社會學報
作者:張列經曾星翔
作者(外文):Chang, Lei-chingTseng, Hsing-hsiang
出版日期:2009
卷期:5
頁次:頁175-177+179-202
主題關鍵詞:委外經營滿意度BOTOutsourcingSatisfaction rate
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:105
  • 點閱點閱:20
有鑑於國內生活生準之提昇,大專校院學生對於校園餐飲環境品質需求亦相對增加,對於學生餐飲「品質」的提昇與「價格」的合理性,已成為各大專院校普遍的共識與努力的目標。由於臺灣地區人口出生率逐年減少,而私立大專院校之招生愈趨競爭激烈,校園軟硬體的建設、師資及教學設備的提昇已成為學生是否選擇就讀的重要參考指標;然而與學生生活息息相關的校園餐飲設施服務亦具相當的影響力。BOT 乃公共建設民營化之途徑,它是源自於1980 年代勢不可擋的民營化浪潮,繼國立臺灣大學學生宿舍BOT 案成為教育部推動促進民間參與公共建設第一件民間自行規劃且規模最大的成功案例後,各大學紛紛起而效尤;而一般大學餐廳大都以招租或統包方式委託餐飲業者經營,且投資金額相對於興建學生宿舍甚低,所以尚未成為校園餐廳BOT 之趨勢。育達商業技術學院在校務管理策略上,首度參考國道高速公路休息站之BOT 模式引進企業參與校園餐廳之規劃與營運,對此進行相關之研究,為本研究之動機。藉由師生問卷調查方法,探討校園餐廳BOT 模式營運之問題及改善之道。研究結果發現育達商業技術學院師生對校園餐廳BOT 的滿意度認知介於「普通」及「滿意」之間。校園餐廳以BOT 模式委外經營可減輕學校財務及管理負擔,透過租金收益再回饋方案,讓學生、業者獲益亦有增加消費平抑價格之成效;然而,在衛生及履約管理上可加強專業之投入,適時調整管理策略,並維持物美價廉原則,以減輕學生在校生活的經濟負擔,型塑校園餐廳成為師生最喜愛的生活環境。
In view of Taiwan’s upgraded living standard, college students expect better quality from the food and service provided by on-campus dining places than ever before. Taiwan’s colleges and universities have, almost without exception, shared a common goal to strive for the best possible quality and pricing in food and drinks served to the students on campus. With the decrease of Taiwan’s birth rates, local private-funded tertiary institutions are faced with severe competition in recruiting students. Perspective students would use each individual institution’s infrastructure (hardware and software), faculty members’ qualifications and special strengths, teaching facilities, among others, as key reference indexes. Closely related to students’ daily life is the food and drink available in the college’s dining facilities, the quality of which also plays a significant role in their decision making. BOT is one of the viable options in the privatization of Taiwan’s public construction. Its origin can be traced back to the 1980s when the privatization of public services seemed an irresistible trend. The BOT of National Taiwan University (NTU)’s student dormitories, boosted by the Ministry of Education, was the first large-scale case, designed and managed by the private sector. Because of the success of the NTU’s case, many other universities have followed suit. Most of university/college restaurants or food courts have been rented out or commissioned to restaurant operators. Compared with the construction of student dormitories, the investment on the operation of on-campus dining facilities is quite low and the BOT of campus restaurants has not yet developed itself into a trend. Yu Da College of Business, as far as its operation management strategies are concerned, is the first institution in Taiwan to follow the BOT module as applied to the rest areas along the freeways and to seek the partnership of the business sector in the planning and operation of its on-campus food court. This study intends to study the operation and other related issues in the BOT case at Yu Da College. A questionnaire designed by the researcher was given to Yu Da’s faculty and students in order to investigate the problems resulting from the operation of the BOT on-campus food court module and to find out its possible improvements. The findings of this research indicate that the satisfaction rates of Yu Da College’s faculty, staff and students regarding the performance of the BOT on-campus food court fall between “fair” and “satisfactory.” The BOT outsourcing of on-campus dining facilities can reduce the financial and administrative burden borne by the College. Via the feedback mechanism, the College can use the earnings/rentals to benefit students as well as the business manager of the food court. At the same time, it can increase consumption and keep the prices in check. However, the College should strengthen more professional involvement in the sanitation of dining facilities and in the management of contract fulfillment. The College should also exercise timely and effective management strategies to maintain the principle of providing good- quality food at reasonable prices, so as to lessen students’ financial burden in living costs on the one hand and to turn its on-campus food court into a friendly environment, well loved by faculty, staff and students alike, on the other.
期刊論文
1.Barnekov, Timothy K.、Raffel, Jeffrey A.(1990)。Public Management of Privatization。Public Productivity & Management Review,14(2),135-152。  new window
2.Savas, Emanuel S.(1990)。A Taxonomy of Privatization Strategies。Policy Studies Journal,18(2),343-355。  new window
3.Kolderia, T.(1986)。The two different concepts of privatization。The Two Different Concepts of Privatization,46(4),285-290。  new window
會議論文
1.(2006)。大專院校餐飲衛生管理研習會。台北:教育部。  延伸查詢new window
學位論文
1.宋懿璇(1998)。實質選擇權在資本投資決策之應用--民間參與公共建設BOT模式分析(碩士論文)。東吳大學。  延伸查詢new window
2.何麗卿(2002)。BOT投資之實質選擇權:台灣蘇花段高速公路之研究(碩士論文)。東吳大學。  延伸查詢new window
3.孫吉甯(2000)。BOT與計畫評估模型之初步研究--以台灣高速鐵路計畫為例(碩士論文)。中華大學。  延伸查詢new window
4.陳晉業(2004)。促進民間參與公共建設模式之研究:以環保署焚化廠工程BOT模式為例(碩士論文)。國立臺北大學。  延伸查詢new window
5.徐端容(2006)。文化機構委外經營之探討--以臺北市中山堂為例(碩士論文)。銘傳大學。  延伸查詢new window
6.郭志強(1998)。實質選擇權在BOT專案計劃之應用研究(碩士論文)。國立台灣科技大學。  延伸查詢new window
7.郭世寧(2004)。教育機構運用BOT方式之價值研究--以二苓國小為例(碩士論文)。國立中山大學。  延伸查詢new window
8.陸榮源(2005)。某國立大學學生宿舍BOT管理個案研究(碩士論文)。高苑技術學院。  延伸查詢new window
9.莊曜聰(2004)。BOT計畫之政府監督管理程度(碩士論文)。國立成功大學。  延伸查詢new window
10.Huang, Yu-Lin(1995)。Project and policy analysis of Build-Operate-Transfer infrastructure development(博士論文)。University of California,Berkeley。  new window
11.李連宗(2002)。大專院校運動設施委外經營績效之研究--以明新技術學院為例(碩士論文)。國立體育學院。  延伸查詢new window
12.詹春瑩(2006)。BOT招商階段重要因素之探討(碩士論文)。大葉大學。  延伸查詢new window
13.蔡家瑞(2002)。國道休息站服務區服務品質與遊客滿意度之研究--以西螺服區為例(碩士論文)。朝陽科技大學。  延伸查詢new window
14.楊茂林(2001)。航空站餐飲服務品質旅客滿意度之研究--以高雄國際航空站為例(碩士論文)。國立中山大學。  延伸查詢new window
15.王國讚(1998)。國立大學校園建設運用BOT模式之可行性研究--以國立台灣大學為例(碩士論文)。國立臺灣大學。  延伸查詢new window
圖書
1.胡仲英(1999)。BOT理論與實務:兼論我國BOT政策之推動。臺北:財團法人孫運璿學術基金會。  延伸查詢new window
2.Salamon, Lester M.、Lund, Michael S.(1989)。Beyond Privatization: The Tools of Government Action。Washington, DC:Urban Institute Press。  new window
3.公共工程委員(2008)。概述與沿革。台北:行政院。  延伸查詢new window
4.行政院公共工程委員會(2004)。BOT專案進度與品質管理參考冊。台北:行政院。  延伸查詢new window
5.林玉珮(2004)。顧客滿意總動員。台北:財團法人洪建全教育文化基金會。  延伸查詢new window
6.郭穗(2007)。畢業即負債。高雄:自立晚報。  延伸查詢new window
7.黃俊英(1988)。行銷管理--管理與技術。台北:華泰書局。  延伸查詢new window
8.劉天祥(2004)。顧客第一。台北:聯經出版公司。  延伸查詢new window
9.Kent, Calvin(1987)。Entrepreneurship and the Privatizing of Government。New York, N.Y:Ouorum Books。  new window
10.(2007)。內政部統計年報。台北:內政部。  延伸查詢new window
11.林能白、王文宇、廖咸興(2000)。從高速鐵路及國際金融大樓兩案之經驗檢討我國BOT制度之設計。臺北市:行政院研究發展考核委員會。  延伸查詢new window
12.陳明裕(1994)。公營事業移轉民營實務。台北:榮民。  延伸查詢new window
13.Pirie, Madsen(1989)。Privatization: Theory, Practice and Choice。Hants:Wildwood House。  new window
14.詹中原(1993)。民營化政策:公共行政理論與實務之分析。台北:五南。new window  延伸查詢new window
15.Savas, Emanuel S.(1987)。Privatization: The Key to Better Government。Chatham House Publishers, Inc.。  new window
圖書論文
1.Bailey, Robert W.(1987)。Uses and Misuses of Privatization。Prospects for Privatization。New York:Academy of Political Science。  new window
2.Sundquist, James(1984)。Privatization: No Paracea for What Ails Governmant。Public-Private Partnership: New Opportunities for Meeting Social Needs。Cambridge, Mass:Ballinger Publisking Company。  new window
3.Jensen, M. C.、Meckling, W. H.(1992)。Specific and General Knowledge, and Organizational Structure。Main Currents in Contract Economics。Blackwell。  new window
 
 
 
 
第一頁 上一頁 下一頁 最後一頁 top
:::
無相關著作
 
無相關點閱
 
QR Code
QRCODE