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題名：服務品質、服務創新對顧客推薦意願之影響--顧客知覺價值觀點
書刊名：醒吾學報
作者：林素綉／張雯／蔡宛芹
作者(外文)：Lin, Su-hsiu／Chang, Wen／Tsai, Wan Chin
出版日期：2016
卷期：54
頁次：頁43-60
主題關鍵詞：服務品質；服務創新；知覺價值；顧客推薦意願；Service quality；Service innovation；Perceived value；Recommendation intention
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(1) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:1
  • 共同引用共同引用:17
  • 點閱點閱:36
期刊論文
1.陳麗蓁、曾欽耀(20130900)。休閒餐廳服務創新模式之探討--雲端科技之應用。大仁學報，43，103-112。  延伸查詢new window
2.Petrick, James F.(2002)。Development of Multi-Dimensional Scale for Measuring the Perceived Value of a Service。Journal of Leisure Research，34(2)，119-134。  new window
3.Fredericks, Joan O.、Salter, James M. II(1995)。Beyond Customer Satisfaction。Management Review，84(5)，29-32。  new window
4.Patterson, P. G.、Spreng, R. A.(1997)。Modelling the Relationship between Perceived Value, Satisfaction and Repurchase Intentions in a Business-to-business, Services Context: An Empirical Examination。International Journal of Service Industry Management，8(5)，414-434。  new window
5.Grønholdt, Lars、Martensen, Anne、Kristensen, Kai(2000)。The Relationship between Customer Satisfaction and Loyalty: Cross-industry Differences。Total Quality Management，11(4-6)，509-514。  new window
6.洪榮臨(20140600)。以服務創新的觀點來探討品牌形象與顧客忠誠度的關聯性之研究--以休閒運動用品產業為例。運動健康休閒學報，5，163-176。  延伸查詢new window
7.蕭至惠、蔡進發、顏國充(20120200)。服務品質、關係品質與顧客忠誠度關係之探討--以S化妝品公司club會員為例。環境與管理研究，12(2)，47-66。new window  延伸查詢new window
8.Dodds, W. B.、Monroe, K. B.(1985)。The Effects of Brand and Price Information on Subjective Product Evaluations。Advances in Consumer Research，12(1)，85-90。  new window
9.Jay, K.、Ria, D.(1999)。Competitive advantage through anticipation, innovation and relationship。Management Decision，37(1)，51-56。  new window
10.Harvey, J.(1998)。Service Quality: A Tutorial。Journal of Operations Management，16(5)，583-597。  new window
11.Easingwood, C. J.、Storey, C.(1999)。Types of New Product Performance: Evidence from the Consumer Financial Services Sector。Journal of Business Research，46(2)，193-203。  new window
12.何雍慶、莊世杰、黃柏棟(20120900)。服務創新的程度會影響購買意願嗎？。全球商業經營管理學報，4，37-52。new window  延伸查詢new window
13.Lehtinen, Jarno R.、Lehtinen, Uolevi(1991)。Two Approaches to Service Quality Dimensions。The Service Industries Journal，11(3)，287-303。  new window
14.Anderson, James C.、Gerbing, David W.(1988)。Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach。Psychological Bulletin，103(3)，411-423。  new window
15.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
16.Murray, Keith B.、Schlacter, John L.(1990)。The Impact of Services Versus Goods on Consumers: Assessment of Perceived risk and Variability。Journal of the Academy of Marketing Science，18(1)，51-65。  new window
17.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
18.Hipp, Christiane、Tether, Bruce S.、Miles, Ian(2000)。The incidence and effects of innovation in services: Evidence from Germany。International Journal of Innovation Management，4(4)，417-453。  new window
19.Fečiková, Ingrid(2004)。An index method for measurement of customer satisfaction。The TQM Magazine，16(1)，57-66。  new window
20.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing，49(4)，41-50。  new window
21.Dodds, William B.、Monroe, Kent B.、Grewal, Dhruv(1991)。Effects of Price, Brand, and Store Information on Buyer's Product Evaluations。Journal of Marketing Research，28(3)，307-319。  new window
22.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing，52(3)，2-22。  new window
23.Bitner, Mary Jo(1990)。Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses。Journal of Marketing，54(2)，69-82。  new window
研究報告
1.Sundbo, J.、Gallouj, F.(1998)。Innovation in Service。  new window
學位論文
1.Deepak, H.(2004)。Innovation and Technology Trajectories in A Developing Country Context: Evidence From A Survey of Malaysian firms(博士論文)。Georgia Institute of Technology，Georgia。  new window
圖書
1.Etzel, Michael J.、Walker, Bruce J.、Stanton, William J.(2001)。Marketing Management。McGraw-Hill。  new window
2.Griffin, J.(1995)。Customer Loyalty: How to Earn It, How to Keep It。New York：Lexington Book。  new window
3.Zeithaml, Valarie A.、Bitner, Mary Jo(1996)。Service Marketing。New York：McGraw-Hill。  new window
4.Kotler, P.(2003)。Marketing Management。Prentice Hall。  new window
5.Nunnally, Jum C.、Bernstein, Ira H.(1994)。Psychometric Theory。McGraw-Hill。  new window
6.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.(1998)。Multivariate Data Analysis--Structural Equation Modeling。Prentice-Hall International, Inc.。  new window
圖書論文
1.Sundbo, J.、Gallouj, F.(1998)。Innovation as loosely coupled system in service。Identifying Innovation System in the Service Economy, Measurement and Case Study Analysis。London：Kluwer Academic Press。  new window
2.Berry, Leonard L.(1983)。Relationship marketing。Emerging Perspectives on Services Marketing。Chicago, Illinois：American Marketing Association。  new window
 
 
 
 
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