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題名:休閒農業區餐飲服務品質與顧客忠誠度關係之研究--以梅嶺休閒農業區為例
書刊名:島嶼觀光研究
作者:余舜基
作者(外文):Yu, Shun-chi
出版日期:2017
卷期:10:3
頁次:頁45-65
主題關鍵詞:休閒農業區餐飲服務品質量表發展測量偏最小平方法Catering service qualityRecreational agricultural districtScale developmentMeasurePartial least squares
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:3
  • 共同引用共同引用:12
  • 點閱點閱:8
期刊論文
1.Kaplan, Andreas M.、Schoder, Detlef、Haenlein, Michael(2007)。Factors influencing the adoption of mass customization: The impact of base category consumption frequency and need satisfaction。Journal of Product Innovation Management,24(2),101-116。  new window
2.Lewis, R. C.、Booms, B. H.(1983)。The marketing aspects of service quality。Emerging Perspectives on Services Marketing,65(4),99-107。  new window
3.Medina, M. Q.、Chaparro, P. J.(2007)。The impact of the human element in the information systems quality for decision making and user satisfaction。Journal of Computer Information Systems,48(2),44-52。  new window
4.Shetty, Y. K.、Ross, J. E.(1985)。Quality and its management in service businesses。Industrial Management,27(6),7-12。  new window
5.Sheth, J. N.、Sisodia, R. S.(1999)。Revisiting marketing's lawlike generalizations。Journal of Academy of Marketing Science,27(1),71-87。  new window
6.郭德賓(20130300)。餐飲業服務品質屬性與顧客滿意度關係之探討:完全服務西餐廳之實証研究。顧客滿意學刊,9(1),23-50。new window  延伸查詢new window
7.洪亘霖、倪維亞(2012)。旅客對餐飲服務品質之滿意度研究--以國內某國際航空公司為例。數據分析,7(5),55-88。new window  延伸查詢new window
8.邱道生、駱俊賢(20121200)。服務品質、關係品質以及顧客生活型態與顧客忠誠度意向關係之實證研究--以國內餐飲業為例。運動休閒餐旅研究,7(4),82-113。new window  延伸查詢new window
9.余舜基(20160000)。國小教育機構學習態度、網路學習社群對數學科學習成效模式之建構與驗證。教育學報,44(2),81-99。new window  延伸查詢new window
10.蔡國昭、廖焜福、孫美蓮、張家銘(20170400)。游泳池消費者服務品質對體驗價值與再消費意願影響之研究。嘉大體育健康休閒,16(1),1-13。new window  延伸查詢new window
11.趙家民、余東錦、孫淑芬、陳俋筑(20110100)。應用重要度-績效分析法探討旅遊消費偏好與滿意度之研究。文化事業與管理研究,6,37-60。new window  延伸查詢new window
12.陳小榕、張志銘、詹正豐(20160700)。服務品質與忠誠度的關係--以桃園市Curves健身俱樂部女性會員之運動參與程度為調節變項的探討。屏東大學體育,2,55-67。new window  延伸查詢new window
13.Gilford, J. H.(1954)。A survey of muskrat helminths in Illinois。Journal of Parasitology,40(6),702-703。  new window
14.Grönroos, Christian(1982)。An applied service marketing theory。European Journal of Marketing,16(7),30-41。  new window
15.Jones, Thomas O.、Sasser, W. Earl Jr.(1995)。Why Satisfied Customers Defect。Harvard Business Review,73(6),88-99。  new window
16.Oliver, Christine(1997)。Sustainable competitive advantage: combining institutional and resource-based views。Strategic Management Journal,18(9),697-713。  new window
17.Hulland, John S.(1999)。Use of partial least squares (PLS) in strategic management research: A review of four recent studies。Strategic Management Journal,20(2),195-204。  new window
18.Baron, Reuben M.、Kenny, David A.(1986)。The Moderator-Mediator Variable Distinction in Social Psychological Research: Conceptual, Strategic, and Statistical Considerations。Journal of Personality and Social Psychology,51(6),1173-1182。  new window
19.Pavlou, Paul A.、Fygenson, Mendel(2006)。Understanding and Predicting Electronic Commerce Adoption: An Extension of the Theory of Planned Behavior。MIS Quarterly,30(1),115-143。  new window
20.Woodside, Arch G.、Frey, Lisa L.、Daly, Robert Timothy(1989)。Linking service quality, customer satisfaction, and behavioral intention。Journal of Health Care Marketing,9(4),5-17。  new window
21.Levitt, Theodore(1972)。Production-Line Approach to Service。Harvard Business Review,50(5),41-52。  new window
22.駱俊賢、黃世浩(20140900)。以PZB模式探討餐飲業服務品質與顧客滿意度之因果關係研究。運動休閒餐旅研究,9(3),1-22。new window  延伸查詢new window
23.Stevens, Pete、Knutson, Bonnie J.、Patton, Mark(1995)。Dineserv: A tool for measuring service quality in restaurants。Cornell Hotel and Restaurant Administration Quarterly,36(2),56-60。  new window
24.Fornell, Claes R.、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
25.Parasuraman, A.、Zeithaml, V. A.、Berry, L. L.(1988)。SERVQUAL, a multiple-item scale for measuring customer perceptions of service quality。Journal of Retailing,64(1),12-40。  new window
研究報告
1.Lehtinen, Uolevi、Lehtinen, Jarmo R.(1982)。Service quality: A study of quality dimensions。Helsinki:Service Management Institute。  new window
圖書
1.Ringle, C. M.、Wende, S.、Will, A.(2005)。SmartPLS--Version 2.0。Hamburg:University at Hamburg。  new window
2.Kotler, P.(2003)。Marketing management。Upper Saddle River, New Jersey:Pearson Education。  new window
3.Griffin, J.(1995)。Customer Loyalty: How to Earn it, How to Keep it。Simon and Schuster Inc.。  new window
4.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1993)。Consumer Behavior。Prentice-Hall。  new window
5.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
6.Howard, John A.、Sheth, Jagdish N.(1969)。The Theory of Buyer Behavior。John Wiley & Sons, Inc.。  new window
其他
1.Rigdon, E.(2005)。SEM FAQ,http://www.gsu.edu/~mkteer/html。  new window
2.旅遊資訊王(2016)。梅嶺風景區簡介,http://travel.network.com.tw/tourguide/point/showpage/l061.html。  延伸查詢new window
3.Pirouz, D. M.(2006)。An Overview of Partial Least Squares (October 10, 2006),http://ssrn.com/abstract=1631359。  new window
 
 
 
 
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