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題名:大學餐廳難生存?從顧客角度探討學校餐廳經營的關鍵因素
書刊名:績效與策略研究
作者:鄭青展蔡明春
作者(外文):Cheng, Ching-chanTsai, Ming-chun
出版日期:2019
卷期:16:2
頁次:頁1-26
主題關鍵詞:大學餐廳消費意願顧客價值企業形象知覺品質University and college restaurantsConsumer intentionCustomer valueCorporate imagePerceived quality
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:53
  • 點閱點閱:6
期刊論文
1.周聰佑、許嘉倫(20080100)。產品創新對顧客忠誠度影響之探討。朝陽商管評論,7(1),1-26。new window  延伸查詢new window
2.魏文欽、黃素芬(2008)。臺灣不動產服務業顧客滿意度因果關係實證研究。International Journal of LISREL,1(1),1-22。  延伸查詢new window
3.Aaker, D. A.(1995)。Building strong brands。Brandweek,36(37),28-32。  new window
4.Dargay, J.(2007)。The effect of prices and income on car travel in the UK。Transportation Research Part A,41(10),949-960。  new window
5.Knight, D. K.、Kim, E. Y.(2007)。Japanese Consumers' Need for Uniqueness Effects on Brand Perceptions and Purchase Intention。Journal of Fashion Marketing and Management,11(2),270-280。  new window
6.Gil, J. M.、Gracia, A.、Sánchez, M.(2000)。Market segmentation and willingness to pay for organic products in Spain。International Food and Agribusiness Management Review,3(2),207-226。  new window
7.Han, Jaemin、Han, Dooheum(2001)。A Framework for Analyzing Customer Value of Internet Business。Journal of Information Technology Theory and Application,3(5),25-38。  new window
8.Garcia, R.、Calantone, R.(2002)。A critical look at technological innovation typology and innovativeness terminology: a literature review。The Journal of Product Innovation Management,19(2),110-132。  new window
9.Van de Ven, A. H.(1986)。Central problems in the management of innovation。Management Science,32(5),590-607。  new window
10.Terblanche, N. S.(2006)。The Relationship between Customer Satisfaction and Loyalty: An Application of the American Customer Satisfaction Index in the South African Fast Food Industry。Management Dynamics,15(2),31-42。  new window
11.Xia, L.、Monroe, K. B.、Cox, J. L.(2004)。The price is unfair! A conceptual framework of price fairness perceptions。Journal of Marketing,68(4),1-15。  new window
12.池文海、陳瑞龍、潘美雪(20090800)。品牌權益、服務品質、知覺價值、顧客滿意與顧客忠誠之探討--以臺灣中油加油站為例。品質學報,16(4),291-309。new window  延伸查詢new window
13.Varki, Sajeev、Colgate, Mark(2001)。The role of price perceptions in an integrated model of behavioral intentions。Journal of Service Research,3(3),232-240。  new window
14.Berry, L. L.(2000)。Cultivating service brand equity。Journal of the Academy of Marketing Science,28(1),128-137。  new window
15.Hopkins, E.(2007)。Adaptive learning models of consumer behavior。Journal of Economic Behavior & Organization,64(3/4),348-368。  new window
16.Bredahl, L.(2001)。Determinants of consumer attitudes and purchase intentions with regard to genetically modified foods: Results of a cross-national survey。Journal of Consumer Policy,24(1),23-61。  new window
17.Chen, M. F.(2007)。Consumer Attitudes and Purchase Intentions in Relation to Organic Foods in Taiwan: Moderating Effects of Food-Related Personality Traits。Food Quality and Preference,18(7),1008-1021。  new window
18.Bissonnette, M. Monaco、Contento, I. R.(2001)。Adolescents' Perspectives and Food Choice Behaviors in Terms of the Environmental Impacts of Food Production Practices: Application of a Psychosocial Model。Journal of Nutrition Education,33(2),72-82。  new window
19.Arvola, A.、Vassallo, M.、Dean, M.、Lampila, P.、Saba, A.、Lähteenmäki, L.、Shepherd, R.(2008)。Predicting Intentions to Purchase Organic Food: the Role of Affective and Moral Attitudes in the Theory of Planned Behaviour。Appetite,50(2/3),443-454。  new window
20.林明杰、陳至柔(20090600)。內外整合、產品創新性與顧客熟悉度對新產品優勢影響之實證研究--以金融服務產業為例。科技管理學刊,14(2),27-58。new window  延伸查詢new window
21.邱道生、駱俊賢(20121200)。服務品質、關係品質以及顧客生活型態與顧客忠誠度意向關係之實證研究--以國內餐飲業為例。運動休閒餐旅研究,7(4),82-113。new window  延伸查詢new window
22.何苔麗、徐慧霞(20100100)。共同基金顧客知覺價值之研究--以臺灣銀行財富管理部門客戶為例。中華科技大學學報,42,87-109。  延伸查詢new window
23.Holbrook, Morris B.(2006)。Consumption experience, customer value, and subjective personal introspection: An illustrative photographic essay。Journal of Business Research,59(6),714-725。  new window
24.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing,76(2),193-218。  new window
25.劉宗哲、蘇雄義、李明樺(20071200)。服務品質、價格認知、企業形象對顧客滿意與顧客忠誠關係之研究--以香料產業為例。品質學報,14(4),389-403。new window  延伸查詢new window
26.Armitage, Christopher J.、Conner, Mark(2001)。Efficacy of the Theory of Planned Behaviour: A Meta-analytic Review。British Journal of Social Psychology,40(4),471-499。  new window
27.何淑熏、柯盈吟、黃瓊慧(20071200)。從網路銀行自助服務探討創新對顧客價值之影響。電子商務研究,5(4),463-483。new window  延伸查詢new window
28.高宜凡、李雅筑(2014)。掌握四大祕訣,挖掘獨居市場大金礦。遠見雜誌,333,224-229。  延伸查詢new window
29.Wathne, Kenneth H.、Biong, Harald、Heide, Jan B.(2001)。Choice of Supplier in Embedded Markets: Relationship and Marketing Program Effects。Journal of Marketing,65(2),54-66。  new window
30.Calantone, R. J.、Chan, K.、Cui, A. S.(2006)。Decomposing product innovativeness and its effects on new product success。Journal of Product Innovation Management,23(5),408-421。  new window
31.Cronin, J. Joseph Jr.、Taylor, Steven A.(1992)。Measuring Service Quality: A Reexamination and Extension。Journal of Marketing,56(3),55-68。  new window
32.Parasuraman, Ananthanarayanan Parsu、Zeithaml, Valarie A.、Berry, Leonard L.(1988)。SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perceptions of Service quality。Journal of Retailing,64(1),12-40。  new window
33.Boulding, William、Kalra, Ajay、Staelin, Richard、Zeithaml, Valarie A.(1993)。A Dynamic Process Model of Service Quality: From Expectation to Behavioral Intentions。Journal of Marketing Research,30(1),7-27。  new window
34.Zeithaml, Valarie A.(1988)。Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence。Journal of Marketing,52(3),2-22。  new window
研究報告
1.Dickson, P.、Sawyer, A.(1986)。Point of Purchase Behavior and Price Perception of Supermarket Shoppers。Cambridge, MA:Marketing Science Institute。  new window
2.經濟部統計處(2018)。107年7月批發、零售及餐飲業營業額統計。  延伸查詢new window
學位論文
1.鍾欣蘭(2008)。服務品質、企業形象與顧客滿意度之關聯性研究--以台灣銀行業為例(碩士論文)。國立成功大學。  延伸查詢new window
2.田靜惠(2009)。學校餐廳顧客滿意屬性矩陣與再消費意願之研究(碩士論文)。中華大學。  延伸查詢new window
3.郭彥谷(2009)。服務品質、企業形象、顧客滿意度對顧客忠誠度關聯性之研究--以高等海事教育機構為例(博士論文)。國立臺灣海洋大學。new window  延伸查詢new window
4.陳鉦達(2002)。企業形象、服務補救期望與補救後滿意度關係之研究(碩士論文)。中國文化大學。  延伸查詢new window
5.楊緒永(2009)。品牌形象、知覺價值、口碑、產品知識與購買意願之研究--以手機為例(碩士論文)。南華大學。  延伸查詢new window
6.徐景秋(2009)。異業結盟科技商品的接受態度與使用意圖影響因素之研究--以科技接受模式為分析觀點(碩士論文)。國立成功大學。  延伸查詢new window
7.林文容(2016)。學生餐廳商店印象、顧客價值與再購意願之研究--以高雄餐旅大學學生餐廳為例(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
8.林建丞(2016)。服務品質、顧客滿意度與顧客忠誠度關係之研究--以台灣中部某高職學生餐廳為例(碩士論文)。南華大學。  延伸查詢new window
圖書
1.Zeithaml, V. A.、Bitner, M. J.(2000)。Integrating customer focus across the firm, services marketing。McGraw-Hill Irwin。  new window
2.Ajzen, I.、Fishbein, M.(1980)。Understanding attitudes, and predicting behavior。Prentice-Hall。  new window
3.Stevenson, William J.(2002)。Operations Management。New York:McGraw-Hill。  new window
4.曾光華(2007)。服務業行銷。台北:前程文化。  延伸查詢new window
5.Walters, C. G.(1978)。Consumer behavior: Theory and practice。Richard D. Irwin。  new window
6.鄭華清(2007)。行銷管理。全華圖書。  延伸查詢new window
7.Alegre, H.、Baptista, J. M.、Cabrera, E. Jr.、Cubillo, F.、Duarte, P.、Hirner, W.、Merkel, W.、Parena, R.(2006)。Performance indicators for water supply services。IWA Publishing。  new window
8.Kotler, P.、Armstrong, G.(1997)。Marketing: An introduction。Prentice Hall。  new window
9.Rogers, Everett M.(1995)。Diffusion of innovations。Free Press。  new window
圖書論文
1.Jacoby, J.、Olson, J. C.(1977)。Consumer response to price: an attitudinal information processing perspective。Moving ahead in attitude research。Chicago, IL:American Marketing Association。  new window
2.Ajzen, I.(1985)。From intentions to actins: A theory of planned behavior。Action-control: From cognition to behavior。Springer-Verlag。  new window
3.Keller, K. L.(2000)。Building and managing corporate brand equity。The Expressive Organization: Linking Identity, Reputation, and the Corporate Brand。London:Oxford University Press。  new window
4.Holbrook, M. B.(1999)。Introduction to Consumer Value。Consumer Value: A Framework for Analysis and Research。Routledge。  new window
5.Monroe, Kent B.、Krishnan, R.(1985)。The effect of price on subjective product evaluations。Perceived Quality。MA:Lexington Books。  new window
 
 
 
 
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