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題名：壽險業服務創新與企業社會責任對消費者行為意圖之影響--以顧客口碑為干擾變數
書刊名：管理研究學報
作者：李珍穎 引用關係／高于庭
作者(外文)：Lee, Chen-ying／Kao, Yu-ting
出版日期：2016
卷期：16:2
頁次：頁83-119
主題關鍵詞：人壽保險；服務創新；企業社會責任；行為意圖；顧客口碑；Life insurance；Service innovation；Corporate social responsibility；Customer behavior intentions；Word of mouth
原始連結：連回原系統網址new window
相關次數：
  • 被引用次數被引用次數:期刊(3) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:39
  • 點閱點閱:7
期刊論文
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4.Helm, Sabrina(2007)。The role of corporate reputation in determining investor satisfaction and loyalty。Corporate Reputation Review，10(1)，22-37。  new window
5.Berkhout, T.(2005)。Corporate Gains: Corporate Social Responsibility Can Be the Strategic Engine for Long-term Corporate Profits and Responsible Social Development。Alternatives Journal，31(1)，15-18。  new window
6.Tanimoto, J.、Fujii, H.(2003)。A Study on Diffusion Characteristics of Information on a Human Network Analyzed by a Multi-agent Simulator。The Social Science Journal，40(3)，479-485。  new window
7.Kotler, P.、Lee, N.(2005)。Best of breed: When it comes to gaining a market edge while supporting a social cause, "corporate social marketing" leads the pack。Social Marketing Quarterly，11(3/4)，91-103。  new window
8.蔡翠旭、林育安(2011)。動態能力、服務創新與市場績效之研究--以合作金庫銀行為例。International Journal of LISREL，4(2)，1-33。  延伸查詢new window
9.Fonseca, I.、Hickman, M.、Marenzi, O.(2001)。The Future of Wholesale Banking: The Portal。Commercial Lending Review，16(3)，23-35。  new window
10.Tian, Z.、Wang, R.、Yang, W.(2011)。Consumer responses to corporate social responsibility in China。Journal of Business Ethics，101(2)，197-212。  new window
11.Chen, J.-S.、Tsou, H. T.、Huang, A. Y.-H.(2009)。Service delivery innovation antecedents and impact on firm performance。Journal of Service Research，12(1)，36-55。  new window
12.Richins, M. L.、Root-Shaffer, T.(1988)。The role of involvement and opinion leadership in consumer word-of-mouth: An implicit model made explicit。Advances in Consumer Research，15(1)，32-36。  new window
13.Grönroos, Christian(1990)。Relationship Approach to Marketing in Service Contexts: The Marketing and Organizational Behavior Interface。Journal of Business Research，20(1)，3-11。  new window
14.Folkes, Valerie S.、Patrick, Vanessa M.(2003)。The Positivity Effect in Perceptions of Services: Seen One, Seen Them All。Journal of Consumer Research，30，125-137。  new window
15.Tsoukatos, E.、Rand, G. K.(2006)。Path analysis of perceived service quality, satisfaction and loyalty in Greek insurance。Managing Service Quality，16(5)，501-519。  new window
16.Wirtz, J.、Chew, P.(2002)。The effects of incentives, deal proneness, satisfaction and tie strength on word-of-mouth behavior。International Journal of Service Industry Management，13(2)，141-162。  new window
17.莊立民、段起祥(20060600)。臺灣服務業組織創新量表發展之研究。產業論壇，8(2)，65-83。new window  延伸查詢new window
18.Varki, Sajeev、Colgate, Mark(2001)。The role of price perceptions in an integrated model of behavioral intentions。Journal of Service Research，3(3)，232-240。  new window
19.Han, Jooyeon、Jang, Soo Cheong Shawn(2010)。Perceived values, satisfaction, and behavioral intentions: The role of familiarity in Korean restaurants。International Journal of Hospitality Management，29(1)，2-13。  new window
20.Bone, Paula Fitzgerald(1995)。Word-of-mouth Effects on Short-term and Long-term Product Judgment。Journal of Business Research，32(3)，213-223。  new window
21.Groza, M. D.、Pronschinske, M. R.、Walker, M.(2011)。Perceived Organizational Motives and Consumer Responses to Proactive and Reactive CSR。Journal of Business Ethics，102(4)，639-652。  new window
22.Gaski, John F.、Nevin, John R.(1985)。The Differential Effects of Exercised and Unexercised Power Sources in A Marketing Channel。Journal of Marketing Research，22(2)，130-142。  new window
23.洪介偉、莊晏姍(20140700)。飼主對寵物保險購買意願之研究。經濟與管理論叢，10(2)，181-207。new window  延伸查詢new window
24.Taylor, S. A.(1997)。Assessing regression-based importance weights for quality perceptions and satisfaction judgements in the presence of higher order and/orinteraction effects。Journal of Retailing，73(1)，135-159。  new window
25.陳律睿、曹為忠、劉妍郁(20160200)。服務品質、企業回應顧客抱怨能力、顧客滿意度、顧客口碑與顧客忠誠度之關係。中華管理評論，19(1)，(1)1-(1)21。  延伸查詢new window
26.Levitt, Theodore(1981)。Marketing intangible products and product intangibles。Harvard Business Review，59(3)，94-102。  new window
27.Dellaert, B. G. C.、Häubl, G.(2012)。Searching in Choice Mode: Consumer Decision Processes in Product Search with Recommendations。Journal of Marketing Research，49(2)，277-288。  new window
28.金寶玲、李珍穎、吳怡慧(20150300)。企業社會責任對企業形象與顧客忠誠度影響之研究--人壽保險業實證。保險專刊，31(1)，57-88。new window  延伸查詢new window
29.何雍慶、莊世杰、黃柏棟(20120900)。服務創新的程度會影響購買意願嗎？。全球商業經營管理學報，4，37-52。new window  延伸查詢new window
30.Kaiser, Henry F.(1974)。An index of factorial simplicity。Psychometrika，39(1)，31-36。  new window
31.Chen, J. K. C.、Batchuluun, A.、Batnasan, J.(2015)。Services innovation impact to customer satisfaction and customer value enhancement in airport。Technology in Society，43，219-230。  new window
32.Lee, C. Y.、Chang, W. C.、Lee, H. C.(2017)。An investigation of the effects of corporate social responsibility on corporate reputation and customer loyalty--evidence from the Taiwan non-life insurance industry。Social Responsibility Journal，13(2)，355-369。  new window
33.Swiss Reinsurance(2016)。Word insurance in 2015: Steady growth amid regional disparities。Sigma，3。  new window
34.Witell, L.、Snyder, H.、Gustafsson, A.、Fombelle, P.、Kristensson, P.(2016)。Defining service innovation: A review and synthesis。Journal of Business Research，69(8)，2863-2872。  new window
35.Weng, M. H.、Ha, J. L.、Tasi, C. H.(2012)。A study of the relationship among service innovation, customer value and customer satisfaction: An empirical study of the hotel industry in Taiwan。International Journal organizational Innovation，4(3)，98-112。  new window
36.Tsou, H. T.、Chen, J. S.、Liao, W. H.(2014)。Market and technology orientations for service delivery innovation: The link of innovative competence。Journal of Business & Industrial Marketing，29(6)，499-513。  new window
37.Yeh, Y. P.(2015)。Corporate social responsibility and service innovation on customer loyalty: An empirical investigation in wealth management services。International Journal of Bank Marketing，33(6)，823-839。  new window
38.Chevalier, Judith A.、Mayzlin, Dina(2006)。The effect of word of mouth on sales: online book reviews。Journal of Marketing Research，43(3)，345-354。  new window
39.Maignan, Isabelle、Ferrell, Odies Collins、Hult, G. Tomas M.(1999)。Corporate Citizenship: Cultural Antecedents and Business Benefits。Journal of the Academy of Marketing Science，27(4)，455-469。  new window
40.Porter, Michael E.、Kramer, Mark R.(2006)。Strategy and society。Harvard Business Review，84(12)，78-92。  new window
41.Cronin, J. Joseph Jr.、Brady, Michael K.、Hult, G. Tomas M.(2000)。Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments。Journal of Retailing，76(2)，193-218。  new window
42.Harrison-Walker, L. Jean(2001)。The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment as Potential Antecedents。Journal of Service Research，4(1)，60-75。  new window
43.Zeithaml, Valarie A.、Berry, Leonard L.、Parasuraman, Ananthanarayanan Parsu(1996)。The behavioral consequences of service quality。Journal of Marketing，60(2)，31-46。  new window
44.Cardozo, Richard N.(1965)。An Experimental Study of Customer Effort, Expectation, and Satisfaction。Journal of Marketing Research，2(3)，244-249。  new window
45.Brown, Tom J.、Dacin, Peter A.(1997)。The Company and the Product: Corporate Associations and Consumer Product Responses。Journal of Marketing，61(1)，68-84。  new window
46.Anderson, Rolph E.、Srinivasan, Srini S.(2003)。E-Satisfaction and E-Loyalty: A Contingency Framework。Psychology & Marketing，20(2)，123-138。  new window
47.Fornell, Claes(1992)。A national customer satisfaction barometer: The Swedish experience。Journal of Marketing，56(1)，6-21。  new window
48.Garbarino, Ellen、Johnson, Mark S.(1999)。The different roles of satisfaction, trust, and commitment in customer relationships。Journal of Marketing，63(2)，70-87。  new window
49.Baker, Dwayne A.、Crompton, John L.(2000)。Quality, satisfaction and behavioral intentions。Annals of Tourism Research，27(3)，785-804。  new window
50.den Hertog, Pim(2000)。Knowledge-Intensive Business Services as Co-Producers of Innovation。International Journal of Innovation Management，4(4)，491-528。  new window
51.Bristor, Julia M.(1990)。Enhanced explanations of word of mouth communications: The power of relationships。Research in Consumer Behavior，4，51-83。  new window
52.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Gremler, Dwayne D.(2002)。Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality。Journal of Service Research，4(3)，230-247。  new window
53.Podsakoff, Philip M.、Organ, Dennis W.(1986)。Self-Reports in Organizational Research: Problems and Prospects。Journal of Management，12(4)，531-544。  new window
54.Carroll, Archie B.(1999)。Corporate social responsibility: Evolution of a definitional construct。Business and Society，38(3)，268-295。  new window
55.Maignan, I.、Ferrell, O. C.(2000)。Measuring corporate citizenship in two countries: The case of the United States and France。Journal of Business Ethics，23(3)，283-297。  new window
56.Vilanova, M.、Lozano, J. M.、Arenas, D.(2009)。Exploring the nature of the relationship between CSR and competitiveness。Journal of Business Ethics，87(S1)，57-69。  new window
57.McWilliams, Abagail、Siegel, Donald S.(2001)。Corporate Social Responsibility: A theory of the Firm Perspective。Academy of Management Review，26(1)，117-127。  new window
58.Ajzen, Icek、Driver, Beverly L.(1991)。Prediction of leisure participation from behavioral, normative, and control beliefs: An application of the theory of planned behavior。Leisure Sciences: An Interdisciplinary Journal，13(3)，185-204。  new window
59.Sen, Sankar、Bhattacharya, Chitra Bhanu(2001)。Does doing Good Always Lead to Doing Better: Consumer Relations to Corporate Social Responsibility。Journal of Marketing Research，38(2)，225-244。  new window
60.Podsakoff, Philip M.、MacKenzie, Scott B.、Lee, Jeong-Yeon、Podsakoff, Nathan P.(2003)。Common method biases in behavioral research: A critical review of the literature and recommended remedies。Journal of Applied Psychology，88(5)，879-903。  new window
61.He, Hong Wei、Li, Yang(2011)。CSR and service brand: The mediating effect of brand identification and moderating effect of service quality。Journal of Business Ethics，100(4)，673-688。  new window
會議論文
1.榮泰生、劉俊岷(2008)。服務創新、情緒體驗與忠誠意圖之關係研究--以主題餐廳為例。2008第12屆科際整合管理研討會。臺北市：東吳大學企業管理學系。254-276。  延伸查詢new window
學位論文
1.趙新銘(2007)。服務創新、規範性評估、服務品質與顧客滿意度關係之研究--以小客車租賃業為例(碩士論文)。國立成功大學。  延伸查詢new window
2.陳淑娟(2011)。善盡企業社會責任對公司企業形象與消費者態度之影響--以中華電信為例(碩士論文)。僑光科技大學。  延伸查詢new window
3.李泳緹(2015)。身體感官體驗、顧客滿意度、顧客忠誠度關係之研究--以美容SPA館為例(碩士論文)。南華大學。  延伸查詢new window
4.李秋美(2014)。知覺企業社會責任、顧客參與和顧客滿意度關係之研究--以C跨國公司為例(碩士論文)。大葉大學，彰化市。  延伸查詢new window
5.洪榮臨(2010)。以服務創新的觀點來探討品牌形象與顧客忠誠度的關聯性之研究--以休閒運動用品產業為例(碩士論文)。長榮大學，臺南市。  延伸查詢new window
圖書
1.Aiken, L. S.、West, S. G.(1991)。Multiple Regressions: Testing and Interpreting Interactions。Sage。  new window
2.Bowen, Howard R.(1953)。Social responsibility of the businessman。Harpers and Brothers。  new window
3.Katz, E.、Lazarsfeld, P. F.(1995)。Personal Influence: The Part Played by People in the Flow of Mass Communication。The Free Press。  new window
4.行政院經濟建設委員會人力規劃處(2012)。2012年至2060年臺灣人口推計。行政院經濟建設委員會。  延伸查詢new window
5.邱皓政(2008)。量化研究與統計分析。臺北：五南。  延伸查詢new window
6.Kotler, Philip(2003)。Marketing management。Prentice-Hall, Inc.。  new window
7.Hair, Joseph F. Jr.、Black, William C.、Babin, Barry J.、Anderson, Rolph E.、Tatham, Ronald L.(2006)。Multivariate data analysis。Pearson Prentice Hall。  new window
8.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
9.Engel, J. F.、Blackwell, R. D.、Miniard, P. W.(1995)。Consumer behavior。The Dryden。  new window
其他
1.The World Economic Forum(2015)。The Future of Financial Services: How disruptive innovations are reshaping the way financial services are structured, provisioned and consumed，https://www3.weforum.org/docs/WEF_The_future__of_financial_services.pdf。  new window
圖書論文
1.Miles, I.(2005)。Innovation in services。The Oxford Handbook of Innovation。Oxford：Oxford University Press。  new window
 
 
 
 
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