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題名:旅館櫃檯人員的工作生活品質與工作壓力對工作績效之影響
書刊名:政策與人力管理
作者:簡君倫林子超
作者(外文):Chien, Grace Chun-lunLin, Paul
出版日期:2018
卷期:9:1
頁次:頁93-125
主題關鍵詞:國際觀光旅館櫃檯人員工作生活品質工作壓力工作績效International tourist hotelFront office employeeQuality of work lifeWork stressWork performance
原始連結:連回原系統網址new window
相關次數:
  • 被引用次數被引用次數:期刊(2) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:2
  • 共同引用共同引用:83
  • 點閱點閱:5
期刊論文
1.Befort, Nancy、Hattrup, Keith(2003)。Valuing Task and Contextual Performance: Experience, Job Roles, and Ratings of the Importance of Job Behaviors。Applied HRM Research,8(1),17-32。  new window
2.Carayon, P.(1997)。Temporal issues of quality of working life and stress in human-computer interaction。International Journal of Human-Computer Interaction,9(4),325-342。  new window
3.Kandasamy, I.、Ancheri, S.(2009)。Hotel employees' expectations of QWL: A qualitative study。International Journal of Hospitality Management,28,328-337。  new window
4.Mughal, S.、Walsh, J.、Wilding, J.(1996)。Stress and work performance: the role of trait anxiety。Personality and Individual Differences,20(6),685-691。  new window
5.Pincherle, G.(1972)。Assessment of the relationship between stress and work performance。Journal of the Royal Society of Medicine,65(4),321-324。  new window
6.楊庭維(20110600)。家扶中心社工人員組織社會化、工作壓力調適對工作生活品質之研究。休閒與社會研究,3,55-74。new window  延伸查詢new window
7.Efraty, D.、Sirgy, M. J.(1990)。The effect of quality of working life on employee behavioral responses。Social Indicators Research,22(1),31-47。  new window
8.許志賢、蔡進發、黃宗成、何欣怡(20070900)。高科技產業員工休閒行為與工作生活品質、工作壓力、工作績效之相關性研究。管理實務與理論研究,1(3),153-173。new window  延伸查詢new window
9.Meglino, B. M.(1977)。Stress and performance: are they always incompatible?。Supervisory Management,22(3),2-12。  new window
10.Zautra, A. J.、Eblen, C.、Reynolds, K. D.(1986)。Job stress and task interest: two factors in work life quality。American Journal of Community Psychology,14(4),377-393。  new window
11.陳書梅(20040300)。館員工作壓力因應行為研究--以我國公立大學暨學院圖書館為例。圖書資訊學刊,1(4),37-57。new window  延伸查詢new window
12.沈進成、王銘傑(20070600)。工作士氣對工作績效影響關係之研究--以工作壓力為干擾變項。經營管理論叢,3(1),81-98。new window  延伸查詢new window
13.林菁真、王淑治、甘唐沖、滕中瑋(20080900)。國立大學職員之休閒行為、工作生活品質、工作壓力與工作績效之相關性研究。運動休閒餐旅研究,3(3),1-26。new window  延伸查詢new window
14.Miller, G. L.(1981)。Stress management improves quality of work life。Cross-reference on Human Resources Management,11(1),5-7。  new window
15.Halovic, S. J.(1991)。Quality of work life and human resource outcome。Industrial Relations,30(3),469-479。  new window
16.侯望倫(19841200)。工作壓力的實證研究--組織氣候、角色特性、人格特質與壓力症狀的關係。管理評論,3(3),38-46。  延伸查詢new window
17.Schuler, Randall S.(1980)。Definition and conceptualization of stress in organization。Organization Behavior and Human Performance,25(2),184-215。  new window
18.Karatepe, O. M.、Uludag, O.(2008)。Role stress, burnout and their effects on frontline hotel employees' job performance: Evidence from northern Cyprus。International Journal of Tourism Research,10(2),111-126。  new window
19.梁文琪、李學愚、洪端良(2007)。工作壓力對臺灣地區汽車旅館櫃檯人員憂鬱情緒的影響。職業與健康,23(16),1381-1383。  延伸查詢new window
20.Khaghanizadeh, M.、Ebadi, A.、Rahmani, M.(2008)。The Study of Relationship between Job Stress and Quality of Work Life of Nurses in Military Hospitals。Journal of Military Medicine,10(3),175-184。  new window
21.張曉春(19830500)。專業人員工作疲乏研究模式:以社會工作員為例。思與言,21(1),66-79。new window  延伸查詢new window
22.Fornell, Claes、Larcker, David F.(1981)。Evaluating Structural Equation Models with Unobservable Variables and Measurement Error。Journal of Marketing Research,18(1),39-50。  new window
23.Pflanz, S. E.、Ogle, A. D.(2006)。Job Stress, Depression, Work Performance, and Perceptions of Supervisors in Military Personnel。Military Medicine,171(9),861-865。  new window
會議論文
1.孫本初(2001)。績效管理的意涵及其未來發展趨勢。台北市政府績效競爭力研討會,16-17。  延伸查詢new window
圖書
1.Stein, B. A.(1983)。Quality of work life in action: Managing for effectiveness。NY:American Management Association。  new window
2.曹國雄、黃英忠、黃同圳、張火燦、王秉君(1997)。人力資源管理。臺北:華泰書局。  延伸查詢new window
3.Cooper, C. L.、Marshall, J.(1978)。Sources of managerial and white collar stress。New York:John Wiley and Sons。  new window
4.郭春敏(2003)。旅館前檯作業管理。台北市:揚智文化。  延伸查詢new window
5.Caplan, R. D.、Cobb, S.、French, J. R. P. Jr.、Van Harrison, R.、Pinneau, S. R.(1975)。Job demands and worker health: main effective and occupational differences。Washington, DC:US Government Printing Office。  new window
6.Jex, Steve M.(1998)。Stress and Job Performance: Theory, Research, and Implications for Managerial Practice。Sage Publications, Inc.。  new window
7.Hair, J. F.、Anderson, R. E.、Tatham, R. L.、Black, W. C.、Babin, B.(2002)。Multivariate data analysis。Upper Saddle River, NJ:Prentice-Hall。  new window
圖書論文
1.Campbell, J. P.、Gasser, M. B.、Oswald, F. L.(1996)。The substantive nature of job performance variability。Individual differences and behavior in organizations。San Francisco, CA:Jossey-Bass。  new window
 
 
 
 
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