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題名:情緒管理與職場人際關係對壽險業務員工作滿足感之影響
書刊名:保險學報
作者:劉俊廷王筑萱張鈺旻簡嘉琳
出版日期:2019
卷期:14
頁次:頁167-191
主題關鍵詞:情緒管理人際關係人際互動人際衝突人際合作工作滿足感Emotion managementInterpersonal relationshipInterpersonal interactionInterpersonal conflictInterpersonal cooperationWork satisfaction
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:63
  • 點閱點閱:3
期刊論文
1.Morrison, R.(2004)。Informal relationship in the workplace: associations with job satisfaction, organizational commitment and turnover intentions。New Zealand Journal of Psychology,33(3),114-128。  new window
2.Kafetsios, K.、Zampetakis, L. A.(2008)。Emotional intelligence and job satisfaction: Testing the mediatory role of positive and negative affect at work。Personality and Individual Differences,44(3),712-722。  new window
3.Carmeli, A.(2003)。The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers。Journal of Managerial Psychology,18(8),788-813。  new window
4.Westbrook, R. A.、Oliver, R. L.(1981)。Developing better measures of consumer satisfaction: some preliminary results。Advances in Consumer Research,8(1),94-99。  new window
5.Kleinginna, P. R.、Kleinginna, A. M.(1981)。A categorized list of emotion definitions, with suggestions for a consensual definition。Motivation and Emotion,5(4),345-379。  new window
6.Kristof-Brown, A. L.、Stevens, C. K.(2001)。Goal congruence in project teams: Does the fit between members' personal mastery and performance goals matter?。Journal of Applied Psychology,86(6),1083-1095。  new window
7.Fisher, C. D.(2002)。Antecedents and consequences of real-time affective reactions at work。Motivation and Emotion,26(1),3-30。  new window
8.Kwan, V. S. Y.、Bond, M. H.、Singelis, T. M.(1997)。Pancultural explanations for life satisfaction: Adding relationship harmony to self-esteem。Journal of Personality and Social Psychology,73(5),1038-1051。  new window
9.Wan, H.、Sulaiman, M.、Omar, A.(2012)。Procedural justice in promotion decision of managerial staff in Malaysia。Asia Pacific Business Review,18(1),99-121。  new window
10.Barsade, S. G.、Gibson, Donald E.(2007)。Why does affect matter in organizations?。Academy of Management Perspectives,21(1),36-59。  new window
11.Danish, Rizwan Q.、Usman, Ali(2010)。Impact of reward and recognition on job satisfaction and motivation: An empirical study from Pakistan。International Journal of Business and Management,5(2),159-167。  new window
12.Spector, P. E.(1985)。Measurement of Human Service Staff Satisfaction: Development of the Job Satisfaction Survey。American Journal of Community Psychology,13(6),693-713。  new window
13.Mohamad, M.、Jais, J.(2016)。Emotional intelligence and job performance: A study among malaysian teachers。Procedia Economics and Finance,35,674-682。  new window
14.Tsai, Wei Chi、Chen, Chien Cheng、Liu, Hui Lu(2007)。Test of a Model Linking Employee Positive Moods and Task Performance。Journal of Applied Psychology,92(6),1570-1583。  new window
15.Watson, David K.、Tellegen, Auke(1985)。Toward a consensual structure of mood。Psychological Bulletin,98(2),219-235。  new window
16.陳欽雨、呂博裕、莊可欣(20151200)。人際關係及正向情緒對工作滿足及晉陞機會之影響。Journal of Data Analysis,10(6),191-215。new window  延伸查詢new window
17.Maslach, Christina、Schaufeli, Wilmar B.、Leiter, Michael P.(2001)。Job Burnout。Annual Review of Psychology,52(1),397-422。  new window
學位論文
1.鐘冠群(2004)。部門內人際衝突與員工效能:調節變項之研究(碩士論文)。中原大學。  延伸查詢new window
圖書
1.Smith, P. C.、Kendall, L. M.、Hulin, C. L.(1969)。The Measurement of Satisfaction in Work and Retirement。Chicago:Rand McNally。  new window
2.黃惠惠(2002)。情緒與壓力管理。張老師文化事業股份有限公司。  延伸查詢new window
3.De Cenzo, D. A.、Robbins, S. P.(1996)。Human Resource Management。New York:John Wiley & Sons, Inc.。  new window
4.徐西森、連廷嘉、陳仙子、劉雅瑩(2002)。人際關係的理論與實務。心理出版社。  延伸查詢new window
5.蔡秀玲、楊智馨(1999)。情緒管理。臺北:揚智文化事業股份有限公司。new window  延伸查詢new window
6.Awang, Zainuddin(2010)。Research methodology for business and social science。Shah Alam:Universiti Teknologi Mara Publication Centre。  new window
7.Porter, Lyman W.、Lawler, Edward E. III(1968)。Managerial attitudes and performance。Homewood, Illinois:Dorsey Press。  new window
8.Berscheid, E.、Regan, P. C.(2005)。The Psychology of Interpersonal Relationships。Upper Saddle River, NJ:Pearson Prentice Hall。  new window
9.Nunnally, Jum C.(1978)。Psychometric methods。McGraw-Hill Book Company。  new window
10.DeVellis, Robert F.(1991)。Scale Development: Theory and Applications。Sage。  new window
11.Hair, Joseph F. Jr.、Anderson, Rolph E.、Tatham, Ronald L.、Black, William C.、Babin, Barry J.(1998)。Multivariate data analysis。Prentice-Hall, Inc.。  new window
12.Goleman, Daniel(1995)。Emotional intelligence: Why it can matter more than IQ。New York:Bantam Books。  new window
其他
1.Church, Alonzo(1959)。William C. Schutz. FIRO, A three-dimensional theory of interpersonal behavior. Rinehart & Company, Inc., New York1958, xi 267 pp。  new window
 
 
 
 
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