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題名:長照機構顧客涉入與顧客公民行為間關係之研究--以顧客自我效能為中介變數
書刊名:弘光學報
作者:林英顏 引用關係戴心妍
作者(外文):Lin, Yin-yenDai, Xin-yen
出版日期:2022
卷期:90
頁次:頁75-92
主題關鍵詞:顧客涉入顧客公民行為顧客自我效能Customer involvementCustomer citizenship behaviorCustomer self-efficacy
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(0) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:0
  • 共同引用共同引用:45
  • 點閱點閱:3
期刊論文
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22.連志峰、吳靜惠(20160300)。非營利組織志工顧客公民行為之研究:以臺東馬偕紀念醫院志工隊為例。顧客滿意學刊,12(1),93-115。new window  延伸查詢new window
23.Bandura, Albert(1977)。Self-efficacy: Toward a unifying theory of behavioral change。Psychological Review,84(2),191-215。  new window
24.Chen, Gilad、Gully, Stanley M.、Eden, Dov(2001)。Validation of a new general self-efficacy scale。Organizational Research Methods,4(1),62-83。  new window
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26.Garbarino, Ellen、Johnson, Mark S.(1999)。The different roles of satisfaction, trust, and commitment in customer relationships。Journal of Marketing,63(2),70-87。  new window
27.Morgan, Robert M.、Hunt, Shelby D.(1994)。The commitment-trust theory of relationship marketing。Journal of Marketing,58(3),20-38。  new window
28.Gist, Marilyn E.、Mitchell, Terence R.(1992)。Self-efficacy: A theoretical analysis of its determinants and malleability。Academy of Management Review,17(2),183-211。  new window
29.Hennig-Thurau, Thorsten、Gwinner, Kevin P.、Gremler, Dwayne D.(2002)。Understanding Relationship Marketing Outcomes: An Integration of Relational Benefits and Relationship Quality。Journal of Service Research,4(3),230-247。  new window
30.Havitz, Mark E.、Dimanche, Frédéric(1990)。Propositions for testing the involvement construct in recreational and tourism contexts。Leisure Sciences,12(2),179-195。  new window
31.Rothschild, Michael L.(1984)。Perspectives on involvement: Current problems and future directions。Advances in Consumer Research,11(1),216-217。  new window
32.Linnenbrink, E. A.、Pintrich, P. R.(2003)。The Role of Self-Efficacy Beliefs Instudent Engagement and Learning Intheclassroom。Reading & Writing Quarterly,19(2),119-137。  new window
33.Curth, S.、Uhrich, S.、Benkenstein, M.(2014)。How commitment to fellow customers affects the customer-firm relationship and customer citizenship behavior。Journal of Services Marketing,28(2),147-158。  new window
34.Assiouras, I.、Skourtis, G.、Giannopoulos, A.、Buhalis, D.、Koniordos, M.(2019)。Value Co-Creation and Customer Citizenship Behavior。Annals of Tourism Research,78(3),102-142。  new window
35.郭宗瑾、金凱儀(20200600)。探索食農教育體驗課程對國中生的學習性與社會性自我效能影響之研究。人文社會學報. 國立臺灣科技大學,16(2),157-181。new window  延伸查詢new window
36.Petty, Richard E.、Cacioppo, John T.、Schumann, David(1983)。Central and peripheral routes to advertising effectiveness: The moderating role of involvement。Journal of Consumer Research,10(2),135-146。  new window
37.Bandura, Albert(1982)。Self-Efficacy Mechanism in Human Agency。American Psychologist,37(2),122-147。  new window
38.Bhattacharya, Chitrabhan B.、Sen, Sankar(2003)。Consumer-company identification: A framework for understanding consumers' relationships with companies。Journal of Marketing,67(2),76-88。  new window
39.張群(2015)。顧客參與對顧客公民行為的影響研究--顧客對企業認同的中介作用。科技創業月刊,2015(10),55-56。  延伸查詢new window
40.黃建榮(20151100)。餐飲服務業的關係利益、關係品質與顧客公民行為。致理學報,35,151-183。  延伸查詢new window
41.薛榮棠、薛昭義、鍾明勳(20130300)。消費者涉入、關係品質與幸福感關聯性之探討:以智慧型手機為例。文大商管學報,18(1),97-122。new window  延伸查詢new window
42.Ahmad, W.、Attiq, S.、Ahmad, A.、Ilyas, A.、Kulsoom, K.(2019)。Investigating the impact of consumer's involvement, risk-taking personality, internet self-efficacy, life style and privacy concern on online purchase intention and shopping adoption。Pakistan Business Review,20(3),582-599。  new window
43.Aicher, T. J.、Rice, J. A.、Hambrick, M. E.(2017)。Understanding the relationship between motivation, sport involvement and sport event evaluation meanings as factors influencing marathon participation。Journal of Global Sport Management,2(4),217-233。  new window
44.Aishah, S. N.、Shaari, H.(2017)。Customer Citizenship Behavior (CCB): The role of brand experience and brand community commitment among automobile online brand community in Malaysia。Journal of Technology Management and Business,4(2),50-64。  new window
45.Chen, X.、Chen, Y.、Guo, S.(2019)。Relationship between organizational legitimacy and customer citizenship behavior: A social network perspective。Social Behavior and Personality: an international journal,47(1),(e7443)1-(e7443)12。  new window
46.Celuch, K.、Walz, A.、Hartman, L.(2018)。The roles of trust and confidence in customer citizenship behavior。Journal of Consumer Satisfaction, Dissatisfaction & Complaining Behavior,31,1-22。  new window
47.Cheung, M. F. Y.、To, W. M.(2020)。The effects of customer involvement on perceived service performance and word-of-mouth: The mediating role of service co-creation。Asia Pacific Journal of Marketing and Logistics,33(4),1104-1032。  new window
48.Choi, W. S.(2011)。The impact of customer relationship quality on intent to relationship continuity in hotel customers: Focused on the moderating effect of the customer citizenship behavior。Journal of Tourism and Leisure Research,23(5),115-130。  new window
49.Dadfar, H.、Brege, S.、Sarah Ebadzadeh Semnani, S.(2013)。Customer involvement in service production, delivery and quality: The challenges and opportunities。International Journal of Quality and Service Sciences,5(1),46-65。  new window
50.Demir, S.(2020)。The role of self-efficacy in job satisfaction, organizational commitment, motivation and job involvement。Eurasian Journal of Educational Research,85,205-224。  new window
51.Guo, G.、Zhou, X.(2013)。Research on organizational citizenship behavior, trust and customer citizenship behavior。International Journal of Business and Management,8(16)。  new window
52.Hatter, J. K.、Nelson, D. L.(1987)。Altruism and task participation in the elderly。American Journal of Occupational Therapy,41(6),379-381。  new window
53.Harrington, B. V.、Kish, J. C.(1999)。Enhancing customer satisfaction with food service in long term care through performance improvement。Journal of the American Dietetic Association,99(9)。  new window
54.HS, N. J.、Pujani, V.(2014)。Customer satisfaction in using e-travel: The role of self efficacy, trust, and use。International Journal of Trade, Economics and Finance,5(5),459-462。  new window
55.Jayarathna, D. C.、Kennedy, F. B.(2020)。Service brand attachment on customer citizenship behavior: The mediating role of perceived value。Journal of Management Matters,7(2),79-93。  new window
56.Kim, D. K.、Kim, W. J.、Kim, M. R.(2019)。Effects of Innovativeness on Customer Satisfaction in Long-Term Care Hospitals: The Effect of Internal Capacity and Location Strategy in Hospital。Journal of the Korea Academia-Industrial cooperation Society,20(3),110-124。  new window
57.Johnson, T. M.、King-Sears, M. E.、Miller, A. D.(2022)。High school co-teaching partners' self-efficacy, personal compatibility, and active involvement in instruction。Learning Disability Quarterly,45(2),96-107。  new window
58.Liu, T.、Zhang, X.、Jiang, Y.(2020)。Family socioeconomic status and the cognitive competence of very young children from migrant and non-migrant Chinese families: The mediating role of parenting self-efficacy and parental involvement。Early Childhood Research Quarterly,51(2),229-241。  new window
59.Li, Y.、Zhang, Y.、Xu, J.、Feng, T.(2019)。The impacts of customer involvement on the relationship between relationship quality and performance。Journal of Business & Industrial Marketing,35(2),270-283。  new window
60.Park, M. J.、Jeong, D. Y.、Heo, E. J.(2018)。The effect of customer participation on customer satisfaction, trust and customer citizenship behavior: Focused on medical services。Korean Journal of Customer Satisfaction Management Research,20(4),51-70。  new window
61.Van, N. T.、Chi, T. T. H.、Chi, V. T. M.、Van Quang, N.(2016)。The Relationship between customer-based corporate reputation and customer citizenship behavior: The case in Vietnam。International Journal of Business and Management,11(9),298-309。  new window
62.Yang, J. H.、Chang, D. M.(2012)。The effects of medical service quality on the customer satisfaction and intention of revisit in long-term care hospitals。Korea Journal of Hospital Management,17(3),37-56。  new window
63.Yu, C.(2020)。Relationship between owner-managers' creative self-efficacy, career involvement and career subjective well-being: Evidence from marine-related enterprises in coastal city。Journal of Coastal Research,115(SP1),442-445。  new window
64.Zaichkowsky, Judith Lynne(1994)。The Personal Involvement Inventory: Reduction, Revision, and Application to Advertising。Journal of Advertising,23(4),59-70。  new window
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會議論文
1.Bove, L.、Robertson, N.、Pervan, S.(2003)。Customer citizenship behaviours: Towards the development of a typology。University of South Australia。331-338。  new window
研究報告
1.內政部統計處(2019)。108年6月底老年人口數352萬人,年增5.2%。  延伸查詢new window
學位論文
1.陳柏祺(2014)。自行車休閒運動涉入程度對個人社交技巧、社交自我效能與幸福感之影響(碩士論文)。國立臺東大學。  延伸查詢new window
2.楊詠晴(2014)。影響顧客參與之因素探討--以自我效能及他人效能為干擾變數(碩士論文)。國立高雄應用科技大學。  延伸查詢new window
3.王明俐(2011)。消費者涉入對顧客抱怨行為之影響--兼論消費者習性為干擾變數之研究(碩士論文)。育達商業科技大學。  延伸查詢new window
4.方姵勻(2014)。企業如何驅動顧客公民行為:討好顧客還是友善社會?(碩士論文)。國立高雄第一科技大學。  延伸查詢new window
5.呂亞珊(2014)。以賦權觀點探討價值共創之過程與效益(碩士論文)。國立臺灣科技大學。  延伸查詢new window
6.付沙沙(2014)。顧客參與對顧客公民行為的影響(碩士論文)。浙江工商大學。  延伸查詢new window
7.温得鈺(2015)。網路涉入程度、網路自我效能與成癮之研究(碩士論文)。開南大學。  延伸查詢new window
8.蔡云慈(2016)。影響顧客自發行為因素之研究--以台灣洗腎中心病患為例(碩士論文)。國立暨南國際大學。  延伸查詢new window
9.葉雯青(2012)。企業社會責任與關係連結對顧客公民行為之影響(碩士論文)。國立高雄第一科技大學。  延伸查詢new window
10.謝霈樺(2010)。以前瞻式服務觀點探討顧客共同生產行為(碩士論文)。國立清華大學。  延伸查詢new window
11.魏雅茹(2015)。醫學美容產業消費者涉入程度、知覺價值與顧客滿意程度關係之研究--以T皮膚科診所為例(碩士論文)。嶺東科技大學。  延伸查詢new window
圖書
1.Kane, R. A.、Kane, R. L.、Reinardy, J. R.、Arnold, S.(1987)。Long-term care: principles, programs, and policies。Springer Publishing Co.。  new window
2.Nunnally, Jum C.、Bernstein, Ira H.(1978)。Psychometric Theory。McGraw-Hill。  new window
單篇論文
1.Ghaedamini, H. A.,EBRAHIMZADEH, D. R.,Sadeghi, D. M.,Maharani, B. M.(2019)。The effect of bank and customer relationship value on customer citizenship behavior based on quality and power of impermanent relationship variables (Case study: Saderat Bank of Isfahan)。  new window
 
 
 
 
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