一、中文部分
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觀光局（2003年7月16日）。「觀光旅館發展總量計畫」「公告」。台北市：交通部。2006年12月02日，取自： http://admin.taiwan.net.tw/public/public.asp?selno=369&
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司徒達賢 (2001)。策略管理新論：觀念架構與分析方法。台北：智勝文化。
何金銘、李安民和張正林(2002)。彙編組織政治知覺量表形成過程。國立中山大學人力資源管理研究所，高雄。
何金銘、李安民和張正林（2001）。組織政治知覺量表（POPS）量表使用題目審核表及測量因素構面彙整表。
余德成（1996）。品質管理人性面系統因素對工作績效之影響。國立中山大學企業管理學系博士論文，未出版，高雄。
吳勉勤（2005）。客房實務Ⅰ。台北：龍騰出版。
李長貴（1997）。績效管理與績效評估。台北：華泰。
李青芬、李雅婷、趙慕芬（編譯）（2001）。Stephen P. Robbins著。組織行為學（第九版）(Organization Behavior.)。台北：華泰。
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林靈宏（譯）（1992）。 R. W. Woodman 著。組織行為學 (Organization Behavior)。台北：五南。
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洪英正(1996)。工作投入在工作環境變項、工作者之A 形人格及相關工作行為間的中介角色之探討-LISREL 模式分析。國立政治大學學報，72，299-329。
張紹勳 (2002)。電子商店之關係品質模式--融合交易成本理論及科技接受模式的觀點。國立政治大學資訊管理研究所博士論文，未出版，台北。
張善智、謝馥蔓（譯）（2000）。 Geeenberg, J. 著。組織行為 (Managing behavior in organizations.)。台北：學富。
曹國雄(1998) 。個人特徵、工作特徵和個人知覺及其相關因素對薪資滿足的影響。中原學報，26（4），9-20。
曹勝雄( 2001 )。觀光行銷學。台北：揚智。
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許士軍(1981)。管理學。台北：東華。
許世雨等（譯）（2002）。 David A. DeCenzo, Stephen P. Robbins著。人力資源管理 (Human Resource Management, 6th ed)。台北：五南。
郭建志、鄭伯壎、王建忠（2001）。文化價值契合、工作性格與工作效能：遞增效度的研究。中華心理學刊，43(2)，175-187。
陸洛（1994）。職業壓力指標之探討。台北市：行政院勞委會勞工衛生安全所。
黃英忠（2001）。現代管理學（第四版）。台北：華泰。
黃英忠（2003）。人力資源管理（第二版）。台北：三民。
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黃培文（2004）。工作適性的組織、群體及職務層次對工作滿意、工作績效與工作轉換意圖的同時效果— 以台灣旅館業餐飲部員工為例。國立中山大學人力資源管理研究所博士論文。
葉椒椒（1995）。工作心理學。台北：五南。
潘慧玲(2004)。教育論文格式。台北：雙葉。
嚴長壽( 1997 )。總裁獅子心。台北：平安。

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