| 學位論文1. | 張淑惠(1994)。圖書館績效評估之研究(碩士論文)。國立臺灣大學。 延伸查詢 | 2. | 謝玲芬(1989)。多目標(多準則)評估技術之探討及其在組織績效評估之應用(碩士論文)。國立清華大學。 延伸查詢 | 圖書1. | Brophy, Peter(2002)。EQUINOX: Library Performance Measurement and Quality Management System, Performance Indicators for Electronic Library Services。 | 2. | Hernon, Peter、Altman, Ellen(1996)。Service Quality in Academic Libraries。Norwood, N. J.:Ablex。 | 3. | Van House, Nancy A.(1987)。Output Measures for Public Libraries: A Manual of Standardized Procedures。Chicago:American Library Association。 | 4. | Van House, Nancy A.、Weil, Beth T.、McClure, Charles R.(1990)。Measuring Academic Library Performance: A Practical Approach。Chicago, IL:American Library Association。 | 5. | Saaty, Thomas L.(1980)。The Analytical Hierarchy Process: Planning Priority Setting, Resource Allocation。McGraw-Hill。 | 其他1. | Bangert, S. R.(2000)。Thinking Boldly! College and University Library Mission Statement as Road signs to the Future,http://www.ala.org/acrl/paperhtm/c23.html, 2000/09/23。 | 2. | International Organization for Standardization(1998)。Information and Documentation-Library Performance Indicators(ISO 11620)。,Geneva:International Organization for Standardization。 | 3. | 陳柔君(2002)。連鎖咖啡業經營績效評估模式之研究--AHP與DEA之應用。 延伸查詢 | |