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題名:第一線員工處置行為之管理:壓力源、因應資源與情感承諾之角色
書刊名:管理學報
作者:林少龍
作者(外文):Lin, Shao-lung
出版日期:2006
卷期:23:3
頁次:頁367-388
主題關鍵詞:處置行為壓力源工作控制社會支持情感承諾DiscretionStressorsJob controlSocial supportAffective commitment
原始連結:連回原系統網址new window
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  • 被引用次數被引用次數:期刊(5) 博士論文(0) 專書(0) 專書論文(0)
  • 排除自我引用排除自我引用:5
  • 共同引用共同引用:19
  • 點閱點閱:31
期刊論文
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30.Schaubroeck, J.、Merritt, D. E.(1997)。Divergent effects of job control on coping with work stressors: The key role of self-efficacy。Academy of Management Journal,40(3),738-754。  new window
31.Schaubroeck, J.、Fink, L. S.(1998)。Facilitating and inhibiting effects of job control and social support on stress outcomes and role behavior: A contingency model。Journal of Organizational Behavior,19(2),167-195。  new window
32.Stone, E. F.、Hollenbeck, J. R.(1984)。Some Issues Associated with the Use of Moderated Regression。Organizational Behavior and Human Performance,34(2),195-213。  new window
33.Reichers, A. E.(1986)。Conflict and organizational commitments。Journal of Applied Psychology,71(3),508-514。  new window
34.Johnson, J. V.、Hall, E. M.(1988)。Job Strain, Work Place Social Support, and Cardiovascular Disease: A Cross-Sectional Study of a Random Sample of the Swedish Working Population。American Journal of Public Health,78(10),1336-1342。  new window
35.Van Yperen, N. W.、Hagedoorn, M.(2003)。Do high job demands increase intrinsic motivation or fatigue or both? The role of job control and job social support。Academy of Management Journal,46(3),339-348。  new window
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37.MacKenzie, Scott B.、Podsakoff, Philip M.、Ahearne, Michael(1998)。Some possible antecedents and consequences of in-role and extra-role salesperson performance。Journal of Marketing,62(3),87-98。  new window
38.Rizzo, J. R.、Lirtzman, S. I.、House, R. J.(1970)。Role conflict and ambiguity in complex organizations。Administrative Science Quarterly,15(2),150-163。  new window
39.林少龍、繆敏志(20041000)。工作生活品質與工作績效之最佳化:工作要求與工作控制之角色。管理評論,23(4),65-87。new window  延伸查詢new window
40.Korsgaard, M. A.、Roberson, L.(1995)。Procedural Justice in Performance Evaluation: The Role of Instrumental and Non-instrumental Voice in Performance Appraisal Discussions。Journal of Management,21(4),657-669。  new window
41.Surprenant, Carol F.、Solomon, Michael R.(1987)。Predictability and Personalization in the Service Encounter。Journal of Marketing,51(2),86-96。  new window
42.Levitt, Theodore(1972)。Production-Line Approach to Service。Harvard Business Review,50(5),41-52。  new window
43.Breaugh, J. A.(1985)。The Measurement of Work Autonomy。Human Relations,38(6),551-570。  new window
44.Parasuraman, A. P.、Zeithaml, Valarie A.、Berry, Leonard L.(1985)。A Conceptual Model of Service Quality and Its Implication for Future Research。Journal of Marketing,49(4),41-50。  new window
45.Meyer, John P.、Allen, Natalie J.(1991)。A three-component conceptualization of organizational commitment。Human Resource Management Review,1(1),61-89。  new window
46.Mathieu, J. E.、Zajac, D. M.(1990)。A review and meta-analysis of the antecedents, correlates, and consequence of organizational commitment。Psychological Bulletin,108(2),171-194。  new window
47.Porter, Lyman W.、Mowday, Richard T.、Steers, Richard M.(1979)。The measurement of organizational commitment。Journal of Vocational Behavior,14(2),224-247。  new window
48.Steers, Richard M.(1977)。Antecedents and Outcomes of Organizational Commitment。Administrative Science Quarterly,22(1),46-56。  new window
49.Anderson, Eugene W.、Fornell, Claes、Lehmann, Donald R.(1994)。Customer satisfaction, market share, and profitability: Findings from Sweden。Journal of Marketing,58(3),53-66。  new window
50.Levitt, Theodore(1976)。The Industrialization of Service。Harvard Business Review,54(5),63-74。  new window
51.Naumann, E.、Widmier, S. M.、Jackson, D. W., Jr.(2000)。Examining the Relationship between Work Attitudes and Propensity to Leave among Expatriate Salespeople。Journal of Personal Selling & Sales Management,20,227-241。  new window
52.Aulakh, P. S.、Gencturk, E. F.(2000)。International Principal-agent Relationships。Industrial Marketing Management,29,521-538。  new window
53.Babakus, E.、Craven, D. W.、Johnston, M.、Moncrief, William C.(1996)。Examining the Role of Organizational Variables in the Salesperson Job Satisfaction Model。Journal of Personal Selling & Sales Management,16,33-46。  new window
54.Behrman, Douglas H.、Perreault, William D., Jr.(1984)。A Role Stress Model of the Performance and Satisfaction of Industrial Salesperson。Journal of Marketing,48,9-21。  new window
55.陳心田(2003)。人力來源、組織承諾與組織公民行為-軍事人口結構轉變過程的一項探索性研究。管理評論,22(3),25-48。new window  延伸查詢new window
56.De Rijk, A. E.、Blanc, P. M. Le、Schaufeli, W. B.、Jonge, J. de(1998)。Active Coping and Need for Control as Moderators of the Job Demand-control Model: Effect on Burnout。Journal of Occupational and Organizational Psychology,71,1-18。  new window
57.Karasek, Robert A., Jr.(1979)。Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign。Administrative Science Quarterly,24,285-310。  new window
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59.Malhotra, N.、Mukerjee, A.(2004)。The Relative Influence of Organizational Commitment and Job Satisfaction on Service Quality of Customer-Contact Employees in Banking Call Centres。Journal of Services Marketing,18,162-174。  new window
60.McGee, G. W.、Ford, R. C.(1987)。Two (or More?) Dimensions of Organizational Commitment Scales。Journal of Applied Psychology,72,638-642。  new window
61.Pearson, C. A. L.、Chong, J.(1997)。Contributions of Job Content and Social Information on Organizational Commitment and Job Satisfaction: An Exploration in Malaysian Nursing Context。Journal of Occupational and Organizational Psychology,70(4),357-374。  new window
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圖書
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圖書論文
1.Bateson, J. E. G.(1985)。Perceived control and the service encounter。The Service Encounter: Managing Employee/Customer Interaction in Service Business。Lexington, Massachusetts:Lexington Book。  new window
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